Évaluations des clients RLM Business Centre

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de RLM Business Centre

Cote générale :

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blaine S.
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Truck was stuck in the yard (ice & summer tires). No windshield washer in the tank, and when I checked the oil it was full, but very black. Other than that the whole experience with UHaul was very good.

Scott C.
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Le client n'a pas laissé de commentaire.

keith G.
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I had a 6X12 trailer returned it a day early but an extra day of insurance coverage was taken from my credit card without my approval. Phoned for a refund for this charge was told it was in the works but has not been credited yet.

Margaret B.
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Excellent customer service. Very helpful. I would definitely refer friends to this location. Thank you so much. I had no worries during our move.

Patrick V.
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All good

Sheldon B.
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Le client n'a pas laissé de commentaire.

Adam L.
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Le client n'a pas laissé de commentaire.

Karl R.
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Le client n'a pas laissé de commentaire.

Peter W.
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We were very impressed with amber at the cold lake location! She was amazing to deal with!! U-haul corporation will never get our business again! They charged us an extra $300 to drop off a 5x8 trailer at a location 4 hours away from where we picked up! I'm very disappointed and discussed they would do that! If we wasn't in a time crunch I would have never did it. But lesson learned, and buyer beware! U-haul company is a bunch of crooks! It's to bad they have great people like Amber working for a horrible company! She did what she could to try and save us money but it wasn't possible. Meanwhile earlier in the week we had rented a 9x12 trailer for $80!!!! All because we were able to drop it back off at the same location! Amber, we truly appreciate everything you tired to do for us! We hope that the company will recognize what a great employee you are, but how crappy they are!!

Leonard H.
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Yes but had a few issues. Initially called to book the uhual and it never booked in the system. I called back to change the timing a week prior and we couldn't find the booking. All was good she booked it in again. Then the timing for the truck changed and I was texted but I never recieved a text of the change so I showed up at the wrong time and had to come back later. The actual truck was great for moving and made it easy. The gal at uhual did help me out and apologized so it was all good in the end. Thank you.

Charity M.
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Amber at the office was super amazing, helpful with any questions and professional!

Wilson H.
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Nobody there even though they were supposed to be open. I had to try and figure it out on my own.

Travis A.
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Pick up process was incredibly slow, the utility trailer I rented was not the one reserved. I was under refunded/overcharged for a second time at this location. Will not be using this location again!

Janice N.
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The girl who hooked us up did not do it properly. We questioned it but she said it was good. The trailer popped off at the first big bump. Likely the safety chain was on so there was no damage to the truck or trailer other then the trucks light hook up. The one signal light was not working as well. It could have been bad but we got the trailer back on and hitched it properly. Also we were told that we needed a 1-7/8 or 2” ball. We brought a 2 and then had to buy a 60 dollar ball because 2 “ was wrong. The location we were told to pick up was near use in Cold Lake for 10 am. When we got there we had to go across city to the other u-haul to get the trailer. I suggest retraining your staff and a discount for the mis information on the ball and location plus a refund for the ball and our inconvenience. Thankyou If you need to contact me 780-618-8796

James P.
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Le client n'a pas laissé de commentaire.

Andy S.
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Fix your useless website.

Robert C.
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The Rep working was very helpful and friendly. The Rep was caught off guard when we showed up. I guess the internet booking wasn't forwarded to her.

Randy M.
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I have rented a lot of equipment over the years and I have never run into better customer service than I got from Betsy at the RLM Business Centre

Jaden M.
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Absolutely thrilled at the service. 10/10, I will always bring my trailer and truck needs here

Patrick B.
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Betsy was awesome. Very accommodating.

steven B.
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Le client n'a pas laissé de commentaire.

Gordon L.
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Le client n'a pas laissé de commentaire.

Sheldon B.
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Le client n'a pas laissé de commentaire.

Jeff W.
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The lady running the show was great very helpful

Karen W.
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Betsy is amazing. She does everything possible to make the experience go well

Jaden M.
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Le client n'a pas laissé de commentaire.

Jennifer P.
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Becky at the Cold Lake location was really helpful after my reservations were altered. Customer service called me 2 days before to tell me that the trailer I reserved was not available, even though I made the reservation WELL in advance. The trailer was NOT big enough to haul everything that I had. Very disappointed that the trailer I reserved was not available. I will NOT be using your services again.

PIERRE L.
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The actual site is not what I had in mind. The car hauler was dirty but functional. The owner was great with the overall explanation and made it to the appointment in precise timings. Overall great to deal with but the compound would have to be organized. No further comments.

Kathrina M.
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Amazing customer service, the company was supposed to be closed over the holidays but they made an exception to come in and help us out. Thank you so much!

Darren H.
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I ordered a 20 ft unit but only got a 15 ft unit which made me do an extra run causing me to be charged extra mileage This was nothing to do with RLM but U Hauls booking process there were 2 larger units parked 3 km from my pick up location so this asks the question did U-Haul really have my best interests

Herb T.
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Le client n'a pas laissé de commentaire.

Randy M.
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Betsy is the greatest

Randy M.
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Betsy is unbelievably helpful. This girl is outstanding at her job.

Geralyn S.
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Provide the vans listed on your website. Yes it would take longer. But the discomfort driving the 15 fter wasn't something I would do again

Justin M.
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Le client n'a pas laissé de commentaire.

Karen W.
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Betsy was incredible. The U-haul corporate experience was the most frustrating non user friendly experience I've ever experienced. Thankfully Betsy at RLM Cold Lake went above and beyond to get the equipment I needed. 10* service by far

Barry S.
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Attendant was great.

Sheldon B.
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Le client n'a pas laissé de commentaire.

randall D.
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She was the best uhaul girl I ever delt with. She stayed way past her hours of operation. I dropped my uhaul off at 10pm and she was still there waiting to help another family. She should deserve some recognition for her efforts. Her name is Betsy at RLM business center in cold lake.

Jennifer V.
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She was very helpful and understanding of our situation and frustrations with uhaul.

Sheldon B.
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Le client n'a pas laissé de commentaire.

Blake S.
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Le client n'a pas laissé de commentaire.

Mark C.
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Everything was great. I wish you carried bigger cargo trailers like a 7×14

jeff L.
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2 trailers at this location in alberta 100 in bc.

Kerry S.
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Le client n'a pas laissé de commentaire.

Pierre D.
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Good kid. Quick and easy.

Kerry S.
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Le client n'a pas laissé de commentaire.

Patrick P.
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Le client n'a pas laissé de commentaire.

kieran G.
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Train the staff. Was not able to pay by visa. Used cash and staff did not have change for me. Was supposed to be sent E transfer for what I was owed never happened

angelia R.
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Le client n'a pas laissé de commentaire.

Joyce Q.
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Le client n'a pas laissé de commentaire.

Cathy U.
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Local staff was amazing. Issues we had were the lack of a 26 ft or 20 ft truck. Booked the 26 online but recieved a 15. If equipment is unavailable at a location the site should say so to allow for planning. The other issue we had was our reservation was moved to Bonnyville the day before so we needed to get it changed back to Cold Lake. We were not the only ones that day as another customer said he had recieved a call from Lloydminster.

ANKUR P.
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Le client n'a pas laissé de commentaire.

Jesse T.
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It was a great experience. Betsy was really nice to deal with and I swapped my truck for a bigger one at the last minute and it was no problem. I would definitely recommend this place to a friend.

Randy M.
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Betsy has a corner on customer service. She goes way above and beyond to help her customers.

Bertrand B.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Reserved twenty six foot truck at the second cl location. Went to pick up truck on day reserved only to find they had rented to someone. I had movers waiting for me at home. I then went to rlm and thankfully they helped me out.

don F.
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Le client n'a pas laissé de commentaire.

Kerry S.
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Le client n'a pas laissé de commentaire.

ANKUR P.
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Le client n'a pas laissé de commentaire.

PATRICK E.
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No problems. Staff was professional curious and understanding.

Dolores C.
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Le client n'a pas laissé de commentaire.

Terry M.
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Just a comment but 6x12 trailers were very hard to come by in Edmonton but there were 4 sitting in the yard in cold lake... would make sense if people were going from Cold Lake to Edmonton, hook the trailer up and Uhaul can give them a 50.00 visa credit for dropping off those trailers and then they would be back working in the marketplace, you are then earning more revenue daily

Mike G.
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When I picked up the truck, the cab and cargo box was clean. There was road dirt on the back sliding gate. (Which I thought was normal) but when I dropped it off in north bartleford after my move, I was informed I had to wash the truck on my dime. I drove in a snow storm, yes there was some snow on the truck, but by no means did I drive anywhere that could have accumulated dirt like that. This wash costed me 15 dollars.

Allan T.
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The truck in question had all season tires which for northern Alberta not the safest way to drive. a standard tire with snowflake rating would have made the drive much better

William H.
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It was a very pleasant experience. Perhaps you could have more trucks to choose from. But, over all, customer service was excellent.

Matthew L.
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very friendly

Marc D.
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My customer representative was awesome - a big Thank you to Betsy :)

philip J.
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Le client n'a pas laissé de commentaire.

Dave H.
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Super friendly, exceeded all of our needs.

Kathy N.
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ensure clerks have had detailed training.

Mohammed H.
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Le client n'a pas laissé de commentaire.

Bob K.
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Le client n'a pas laissé de commentaire.

Scott M.
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RLM and Betsy was awesome, the uhaul company its self sucked, they didn't tell me location changed last minute, they didn't schedule me the right size truck, they didn't communicate with the pickup location. Overall U-Haul Edmonton is terrible and has no respect for the customer in my experience. Will not be using uhaul again. I would rather do 50 trips with a 90' Honda Civic hatchback.

Wes U.
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Nothing for improvement. The employees at this location were absolutely amazing and helpful.

Tina K.
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Improper maintenance of vehicle, had to put oil in.

CLARISSA F.
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Le client n'a pas laissé de commentaire.

Ben S.
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This U-Haul location is excellent to deal with. Randy was easy to deal with and explained the details of the contract. He took the time to answer all of my questions. He also ensured that my vehicle was correctly tied down to the auto transport. I am very glad that I rented from this location.

Dan C.
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The worker needs a bigger office. That office is way too small to have a desk and as much supplies in it as it does. There are a lot of empty offices in this trailer. Take some walls down and open the place up. People are more apt to rent/purchase supplies if it was spread out more. The room was stuffy, you just wanted to do paperwork and get out. I can't imagine working in there all day. Other than that, excellent customer service and equipment.

Andrew C.
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Le client n'a pas laissé de commentaire.

Douglas M.
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Super agent to work with.

Gary A.
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Le client n'a pas laissé de commentaire.

Fawn S.
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Le client n'a pas laissé de commentaire.

Kelly T.
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The lady on pick up and young fellow on return were the best customer service personnel I have dealt with in the 5 years I have lived in this area and can't wait to see them again at the end of the month when I rent the next trailer for my final move, thank you for the excellent service.

gary J.
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Russ was great, inteoduced himself and was really helpful with the whole transaction.

Jim K.
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Le client n'a pas laissé de commentaire.

Laurie G.
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Le client n'a pas laissé de commentaire.

Ann O.
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Excellent customer service.Betsy was an angel.She was a God send.Recommended Gary to help us move.He has gone out of his way above and beyond..Exceptional worker.Extremely helpful and has been a big support to to both Gary and myself.??

Jason R.
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Very great costumer service. She even kept the store open late for me as I was running little behind. Called me to to let me know. I'm very happy with the service at this location.

marty S.
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keep up the excellent service that we received.

dan C.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Kelvin C.
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Have newer trailers - when I arrived in surrey, the Customer Service Agent @ U-Haul stated that the trailer was a very old model and hasn't been seen or used in years

Janet Lee W.
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Nothing I can think of. The customer service was excellent.

Barry S.
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Very helpful with an issue on return. Thank you.

Cora H.
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Le client n'a pas laissé de commentaire.

Patrick L.
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Le client n'a pas laissé de commentaire.

DON O.
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It should be in a paved yard because it was raining when picked up and dropping off so my vehicle got real muddy

Bernie G.
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I put in a request for a car dolly. They didn't have one available for me but they had one hot shoted from Lloyd the next day. Great friendly service. Thanks again.

Sandy C.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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