Customer Reviews for RMO Auto & Self Storage Inc
(Concessionnaire U-Haul dans le voisinage)

1046 évaluations

900 Curran Hwy Rte 8   North Adams, MA 01247
(next to Bond auto parts)

(413) 662-2142

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 2h pm
  • Dim : 10h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(413) 662-2142

900 Curran Hwy Rte 8
North Adams, MA 01247
(next to Bond auto parts)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 2h pm
  • Dim : 10h am à 1h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Nothing. The van was available for all the time that I needed it and then even more so. Very very accommodating place. Good prices.

monica H. 
Évaluation :
5

Eric at RMO was great and the drop-off (it was a one-way rental) could not have been easier. Absolutely satisfied

paul H. 
Évaluation :
5

Eric is always helpful and has equipment ready to go. Always my first stop for any moving needs!

alyse F. 
Évaluation :
5

Very nice and helpful!

kurt A. 
Évaluation :
5

Very good at returning phone calls and detailing vehicles available for job described. Very customer friendly.

Marie G. 
Évaluation :
5

Great customer service thanks!

wanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jessica S. 
Évaluation :
5

Thank you Eric!

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Wyrrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rishid S. 
Évaluation :
5

Owner was very friendly and very helpful

mike G. 
Évaluation :
5

Eric, the gentleman there is a terriffic ambassador for U-haul

JAMES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aaron C. 
Évaluation :
5

I found that there wasn't anything wrong so I would keep it the way it is.

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell F. 
Évaluation :
3

Tire pressure light was illuminated. the vehicle was generally dirty but acceptable. The vehicle was easy to drive.

Jean L. 
Évaluation :
4

the associate, Eric, was super nice and helpful. Very easy to pick up and drop off.

Peter C. 
Évaluation :
5

The owner made this pick-up (and the return) easy, quick and painless.

fred A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tonia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristina R. 
Évaluation :
5

The owner of this location was exceptionally friendly and helpful. It was an A++++++ experience - thank you!

jane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
4

Your reservation system is terrible. Made two reservations for me, switched one to a further location, then cancelled it once actually completed one of the reservation. It was a roller coaster. I never knew if I will have the right truck at the right location. The pick up and drop off locations were all right, but your central reservation is terrible. You get NOT a single star. I will never use U-Haul again!!

Andrew S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willaim L. 
Évaluation :
5

Really appreciated that the location called me earlier in the day of my pickup to walk me through how to be prepared to do a mobile pickup. Made the process a breeze. Whole pickup and drop off were great. Only issue was that the van kinda smelled like cigarettes so maybe it needs to be cleaned and aired out...

Zack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike W. 
Évaluation :
4

Great rental experience compared to other local rental places.

Eric R. 
Évaluation :
5

Second time visiting this location— great and friendly service!

Robert W. 
Évaluation :
5

Eric in North Adams was extremely helpful & friendly.

Mary-Delia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
4

The process for ordering a vehicle was clumsy and slow. Long wait for phone operator. Awkward slow website

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca N. 
Évaluation :
5

Service person was very polite and helpful ....How ever you should Make customer aware that if they change the date on their order they may get extra charge depending on the equipment rented. I was charged a extra 30 dollars on my trailer rental. when calling customer service i was informed was because of the date change. I would have been better of canceling and reordering. is what i was told.

Rosemarie J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
3

The location is fine. The personal service is good. The Uhaul app/online pickup was a nightmare.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Great Customer Service! Thank you!

JARED B. 
Évaluation :
5

TRuck wipers were bad an it was raining.. no radio and back of the truck was dirty on floor an smelled really disgusting bad of 10 wet dogs...

Sonja W. 
Évaluation :
5

rental was easy and affordable. moved my 2 bedroom apartment in 2 easy trips. would definitely use RMO again and reccomend to anyone in the North Adams area.

Tyler C. 
Évaluation :
5

Nothing don't change a thing best u haul rental place I've ever been too

johnathon M. 
Évaluation :
5

Location was great, but I fucking website, your emails, and everything about the experience as directed by corporate. I just was a fucking truck for a day and I want to be left the fuck alone.

jack S. 
Évaluation :
5

E z and accommodating

Jeffrey M. 
Évaluation :
2

This is not even where I initially dropped off the rental. I returned both the 10' box truck and auto transport to Purple Valley Auto, on Saturday 6/12/2020 at 4:30pm. They were apparently never even checked in and we most likely used before so. Unprofessional and nerve wracking because if someone else were to cause any damage during that time, it would have fallen on me. Very unprofessional. Disappointed. At this point I would have rather went out and bought a truck and trailer.

Peter B. 
Évaluation :
5

Super helpful!!!! Easy and convenient.

Scott U. 
Évaluation :
4

Everything was great, no issues

robin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
3

When a customer requests a 20 ft truck a week in advance, confirms it, then arrives to be told only a 15ft is available really made it hard to move a 3 bedroom home. Took 4 exhausting trips to move.

Michael M. 
Évaluation :
5

Still waiting for my refund. Uhaul took 200 out of my account and my charge was only 49.95. Waiting to be refunded.

Jennifer L. 
Évaluation :
5

The representative was very helpful and informative. Facility was close to highway and easily accessible.

eddie T. 
Évaluation :
4

Everything worked like it should,no problems what so ever

Don B. 
Évaluation :
5

Eric at RMO was great to do business with, the entire process was smooth and professional

Deb P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN D. 
Évaluation :
1

Drop off at Curran Highway Rte 8 North Adams, MA at 8:30 at night at same day picked up trailer on May 7th 2020. Then on May 8th i called North Adams office to let them know that the open trailer was parked there and left message as no one ever answer or returns my calls... i called Westfield Ma.Office again, they were a huge help and solve my questions fast... I give 5 Star for Westfield Uhaul office....

linda C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHAD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

RMO helped me park the U Haul truck and trailer!

Nate K. 
Évaluation :
5

Took a couple days to get confirmation that the trailer was dropped off properly, but I eventually got it. I called ahead of time to inform them I would be dropping off a trailer for a one way rental & didn't get a call back for 2 days after I dropped it off. It all worked out OK in the end, so what ends well....

Edwin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug S. 
Évaluation :
1

Allow them to get an accurate mileage check!

Corine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

city N. 
Évaluation :
5

keep up the great work and the guy in the office was great to do business it was a pleasure

ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart Y. 
Évaluation :
5

Very professional and helpful through and through !!

MALISA B. 
Évaluation :
5

Experience could not have been better.

Margaret H. 
Évaluation :
5

Excellent customer service as always my third time using this u haul location will always come back .

DARRELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
1

They guy is a total jerk

david B. 
Évaluation :
5

Nothing. Service was excellent !

James P. 
Évaluation :
5

was a great experience. I would recommend anytime to anyone. the guy at rmo was very nice n very friendly. great customer support n he answered our questions to the best and high quality that he could. we had excellent service at rmo.

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin K. 
Évaluation :
5

I would recommend this location for your uhaul needs. Very helpful and on the spot service Lots of options for trucks. I'd recommend again and again.

LOGAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
2

Guy was extremely late. Place looked deserted with cars that have been just sitting there. Place wasn't plowed. Office was a mess. And no ink for the printer for a receipt. Organization was non existent. Not sure how this place stays open. Needs some serious help.

Karyn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron P. 
Évaluation :
4

i didn't receive the size truck i reserved and had to get two trucks, and one of the trucks had furniture left in it and i had to drive back to drop it off to them

marion K. 
Évaluation :
5

Good experience thank you for helping. Very kind and courteous and easy.

lisa S. 
Évaluation :
1

got a call the day before saying they didn't have the truck I wanted 20' they only had a 15', I would have to drive to vt. to get the 20', when I went to pick up the 15' got it home and opened it up and there was someone elses furniture in truck, had to bring the truck back to drop off the furniture and then had to rent another truck because the 15' wasn't big enough, what a shit show, I had to pay for two 15' because there wasn't a 20' and I wasn't driving to VT., the day they called me [fri] my father passed away that morning, not a good experience at all, totally disgusted

marion K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine S. 
Évaluation :
4

Very personable and helpful assistance from the manager. He responded promptly to my request for information.

Antoinette V. 
Évaluation :
5

This was the easiest rental I have experienced. Reserved on website. It was actually there . We didn't need to sweep it out first( as was our experience with other rentals). Overall, friendly, reliable and great price!

Peter F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Morgan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keandre G. 
Évaluation :
4

It was a rough start due to the U-Haul App not working but the gentleman you have as a rep was very accomodating.

JASON D. 
Évaluation :
5

The owner was personable and I was able to pick up the trailer early.

Joe K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

city N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

good value for product received, manager knowledgeable and very helpful .... van held much more than pick up truck I had planned for ...

Alan M. 
Évaluation :
5

Not a thing !! Great Service !!!

Richard S. 
Non reviews have been submitted for this location.

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