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dave C.
Customer Reviews for RMO Auto Sales
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lack of ability to choose a closer drop off location is very frustrating. Along with the only option being 30 minutes from my location when there are multiple closer uhaul locations will make me reconsider using uhaul in the future. It's not worth the hassle or extra cost in gas.
Zachary C.Whenever I'm in a jam and have to deliver something to NYC, Nantucket or New Orleans… I always call my friends here. So many times they have made my journey easy and help is immediate. North Adams is a great hometown with good homegrown people! I've been renting from this family for 20 years!!
Daniel O.Hard to improve upon excellence.
Bilal A.The equipment needs to be cleaned thoroughly after each use. My friends and I found a crack pipe in the U-Haul truck we rented
Kayla J.All good
ANN R.I would get rid of RMO as a representative of your corporation in plain English they suck
aaron T.Very nice, very helpful.
amy Y.Explain the insurance details to the customer.
Cindy H.The mobile app did not work for the drop off. It froze on the screen when I tried to take photos of the interior of the trailer. Tried this several time with same result each time. Very frustrating.
Donald B.The floor was dirty it should have been vacuumed there was a weed blunt in the cab. I found it odd that there was only 1/4 tank of gas. This particular pick up place doesn't take I have gotten trucks that had the check engine light on.
Joshua D.Great customer service!
Nina B.The guy had us drag uhaul trailer out of snow bank on ice w my vehicle Made us wait not pleased at all! . When I rented from all service in Bennington Dave had everything ready n was educational this one is just in it for the money n not helpful to having anything ready n easily available
Heidi A.Allen was very helpful and attentive. Great location definitely will use again.
Patricia K.Every thing was done very professional I can think of any thing at the moment
Warren B.I was attended to warmly and efficiently. The truck was clean and in good working order. It all went very smoothly. Merci.
Douglas M.Due to limited hours of operation and staffing at this site, direct phone communication with owner/manage is often difficult
PAUL B.We had to travel 103 miles away to pick up this truck then the car carrier was broken so the man says we'll you can call UHaul and they can come fix it What we are leaving today then the truck was dirty we had to clean it out then there was no pickup to the truck at all it needs a tuneup plus it was a gas eater, There is no reason to send us 103 miles out of our way to pickup a truck and have all these problems We feel UHaul should reimburse us something
allan R.The person who helped me was very friendly. Pressure was low in one tire (warning light was on), would have been good to have had that taken care of.
Kenneth K.Dear U-Haul: Its hard to improve perfection. I have used this location in the past and have always found the proprietor to be friendly, knowledgeable, and helpful. I would have no hesitation to recommend this location.
Frederick A.Tried calling during business hours to schedule drop off but went straight to voicemail.
ERIC G.Easy pickup. Upset that the location was an hour away from the requested pickup location, but that's not the fault of RMO's Auto
Mason Y.Very friendly and accommodating.
Ruben or Lisa S.Eric was readily available in the drop off process and provided great customer service.
SHAWN C.Truck cab was dirty (muddy and pistachios strewn about the floor). The hours are extremely limited so when I needed help with my 4pm rental i had to wait 30 minutes on the phone to speak to an U-haul customer service person. Definitely don't use this location for contactless or 24/7 pickup.
Amber G.The truck was clean and ready to go when I arrived, also amazing customer service! Came out and greeted my son and I with smiles, which was a reassuring feeling since we were both stressed about the move. I recommend this location with NO hesitation! Thank you for your service!
aliyssiana K.Excellent service
william T.RMO provided excellent service and flexibility. We would recommend it to everyone!
G DONALD C.I was rescheduled last minute to this location from Pittsfield and taken 40 minutes out of my way. I did not receive a phone call that my pickup site was being moved. So it was a frustrating experience. More an overall issue with my Uhaul experience, not about this particular site.
ELIZABETH L.Rented from Eric three times now. Always had a great experience, and convenient and efficient process. Very nice fella!
Maceo B.Pleasant and accommodating
laurie E.Inside of 6 by 12 trailer add sticky black substance in right front corner. Rest of vehicle was in good condition. Outside of vehicle left Tire well was damaged
John B.Truck was great
Nicholas G.Great location, even if it was far from the one I had requested. The owner of RMO Auto was very understanding, extremely friendly and helpful.
Edward H.The physical location itself was nothing special, but the staff was very helpful and courteous when I spoke to them by phone. The truck was clean and easy to find. No problems at all.
Charles M.Very accomodating to my needs
Susan L.It was far from my requested pickup location, but this is a great place. My second time there and always pleasant and efficient.
David I.It would be great if the location had more moving accessories available in the event they customers, on pick up, require additional moving items with their trucks. This was my case and I had to go to a few separate area stores last minute as a result. Otherwise, the manager was very friendly and kind.
NEIL R.Great customer service!! Thanks!!!
Suzanne S.One of the side railings (for tie downs) came loose during transport. It was easy to pound back in place but it probably needs more support.
Susan Y.Excellent customer service quick and friendly
David S.Thanks to RMO for holding on to the keys we mistakenly put in the return box!
Keith B.Aucun
Janelle F.The owner was very friendly and helpful!
Samantha P.I have forgotten his name, but the associate who helped us at this location was wonderful.
Ian M.Once again Eric at RMO came through for me. It's a smaller location than others, but each time I have relied on him, he has gotten me the equipment I need. Easy to work with.
Paul H.Back of truck was a bit dirty
Ryan M.Excellent service à la clientèle.
Dominic C.great personal service
Glenn P.Great rental!
Chris B.Nothing. The van was available for all the time that I needed it and then even more so. Very very accommodating place. Good prices.
monica H.Eric at RMO was great and the drop-off (it was a one-way rental) could not have been easier. Absolutely satisfied
paul H.Eric is always helpful and has equipment ready to go. Always my first stop for any moving needs!
alyse F.Very nice and helpful!
kurt A.