Customer Reviews for Road Side Rescue
(U-Haul Neighborhood Dealer)

Évaluation :

5

Na

Évaluation :

5

Everything was fine and smooth. Friendly people

Évaluation :

5

You were flexible and accommodating to our needs. Much appreciated!

Évaluation :

5

Your website is extremely slow to open or respond to questions.

Évaluation :

2

The first truck they gave me had an engine light on. So I returned it before leaving the parking lot. There were only two large trucks at the time. The second truck had a wheel alignment was off. The truck pulled to the Right the entire 6 hours of the move, and during windy situations on the road, it felt like, we were going to run off the road several times. I did not feel safe.

Évaluation :

4

The lady customer service agent was very friendly and helpful.

Évaluation :

5

Very kind and courteous have everything I needed

Évaluation :

5

I arrived after hours to return equipment, so no personnel were on-site. I used the Uhaul app to complete the return. It was easy to use.

Évaluation :

3

Rien

Évaluation :

5

Rien

Évaluation :

5

She was very busy but was still able to handle a rude customer and keeping her politeness to him , then giving us good customer service

Évaluation :

4

Dropped off a trailer here on a Sunday afternoon. There was plenty of space to pull in and turn around. Since it was an after-hours drop off, I didn't go into the building or interact with anyone. The lot where I dropped off the trailer was clean. The building was nothing special on the outside, but it's a towing company so that tracks. Grateful for a nearby 24-hour drop off location after 2 days of towing the trailer.

Évaluation :

2

Didn't like that they were going to charge me $9 for gas when we filled it up above what we received it! Maybe beware!...

Évaluation :

5

I appreciate your business and the staff was amazing.

Évaluation :

5

Enjoyed the rental experience!!

Évaluation :

4

Very friendly and helpful.

Évaluation :

5

Very helpful and kind

Évaluation :

3

Nobody was there when we dropped it off

Évaluation :

3

Self guided return process was equally frustrating. You take all the pictures, upload them, then just wait…and wait….and wait. You start to question if you've done something wrong or if it isn't working so you try again. The location also only had one parking spot left. Not sure I'll rent with U-Haul again, but definitely not doing the self guided crap because their technology is crap.

Évaluation :

2

Not sure why I was charged 25 for cleaning. Since the location was not staffed during the drop off hours on Sunday, not sure I can defend that the vehicle was clean. I did kick a few leaves out of the back and removed a coat hangar that was left back there before I left.

Évaluation :

4

Possibly a bigger sign for contact information for after hours, otherwise all good. Merci.

Évaluation :

1

When I went to pickup equipment after being redirected to this location because my original location did not have car dolley, the new car dolley had an electrical problem and I had to come back several hours later to pickup the rental causing me to be 5 hours behind.

Évaluation :

2

COMMUNICATION...The site closed at 12 even though our reservation was to pick up at 1 pm. No one informed us of that! I did NOT want to check out through the app. There was no one on-site to help us. When we called the number listed at the location the woman was not able to help us with the app to check out the truck and just said we close early on Fridays. The app was not working it took us 2 hours and several phone calls and representatives to finally check out the truck by then we had movers waiting for us. Do not send vital information through email that people don't check every day 15 minutes before a pickup when all other communication has been through text. I will strongly consider using another company next time!

Évaluation :

5

The property surrounding it had weeds growing up, but this may not have been their property to maintain. It was a very convenient location though and the staff was helpful.

Évaluation :

5

Friendly and helpful staff.

Évaluation :

5

Friendly and prepared.

Évaluation :

3

U-Haul was ridiculous, kept changing my reservation and making me run everywhere. It was incredibly inconvenient and my price kept fluctuating. The location made the rental easy but the company was awful

Évaluation :

3

Its a drop off site in Anderson IN i wasn’t expecting much since they aren’t a fully loaded Uhaul site.

Évaluation :

3

The truck was clean and easy to get into. However, we ordered a dolly which was not present upon truck pick up.

Évaluation :

5

They did not hesitate to help me do anything. I needed. Very nice and professional .

Évaluation :

4

Only complaint I have is, guy in charge is not there at time I have truck reserved. This is the second time I have rented from there. Each time he was late getting there.

Évaluation :

2

Took over an hour to get car dolly done eveything over phone not good way to do businiess

Évaluation :

2

Make sure if a customer has an appt to pick up equipment that someone is there to give them the keys. And don't ask if extras are needed (dolly, covers, etc) if they aren't available at that location.

Évaluation :

5

Aucun

Évaluation :

3

I was not asked how many miles nor told there would be 0,99 extra for each mile over what Uhaul estimated. Because of the poor road conditions in front of the store I had to go out of my way to get to where I was loading. The return store is about 5 miles from my home so was about 6 miles over the allotted miles.. I had filled the truck with more gas than i used but still had to pay for the extra $6 for miles. The contract print is so small and I did not see that it was only giving me the miles between stores and not the actual miles for the whole trip and return to the store

Évaluation :

4

Very friendly and easy to work with.

Évaluation :

5

Only thing is their was no Dolly’s

Évaluation :

1

No one was available to pick up the truck when we arrived. There were mechanics working there, but they did not speak english and said they were not able to help and the owner wouldn't be in that day at all. We had to wait for over 45 minutes for a regional person to show up and get us the keys.

Évaluation :

5

Equipment was in great shape and the whole process was very easy.

Évaluation :

1

Well for starters get people who speak English! Also online the truck rental said $39.95. I got charged $146! They said rental was $102 and the fuel wasn't returned at where it was before I used it! This is a lie but I did not take a picture of it so don't have proof! Plus they charged me for 50 miles when I only used 32.. Very poor service and never again will I go to this location

Évaluation :

5

Outstanding service, and explained to me very well.

Évaluation :

5

Nice customer service

Évaluation :

5

Excellent service

Évaluation :

1

I will never ever recommend uhaul and I will never use your company again!

Évaluation :

3

They was closed

Évaluation :

5

Great service

Évaluation :

2

When I arrived at the location he had my reservation time for 3 hours and I know good and well I did not choose a 3-hour time slot because my one-way drive was 2 hours I chose a 24-hour time slot I believe my reservation was altered by the business owner as I stood there and watched him alter it and adjust it to 4:00 p.m. when originally he had it set for me to return the equipment at 1:30 p.m. I would not have chose a 3-hour time slot. At the minimum I needed the equipment for atleast 6 hours. So I felt rushed to get the equipment back.

Évaluation :

4

Very nice service, excellent staff. Flexible and caring.

Évaluation :

3

My complaint was i set a time, they were 2 hours late being able to get me the truck. If that was me, as the customer, i wouldve been fined or charged. When i made a complaint, the manager was supposed to reach out... im still waiting and im not happy

Évaluation :

5

Everything went smoothly

Évaluation :

2

Trailer leaked getting my stuff wet

Évaluation :

3

This location also services big rigs and it is so loud in the office that you literally cannot hear the clerk speaking. Good thing I read lips. Otherwise it was great. I went in did 2 minutes of paperwork got my truck key left moved came back and gave me my keys he checked it over and that was it I was done. A+ for ease of service

Évaluation :

1

I had a bad experience with the gentleman who checked me in. I tried to do online check in and checked out since I knew I only had 30 mins for lunch. I don't think I ended up completing my reservation until I think the time of the reservation. But i have been a littlelate to pick up another truck and never have an issue with my online order of just being able to pick it up with my phone but this gentleman canceled it pretty much right after it was made because of the time I was there within a 1/2 hour and he said it had got canceled because I wasn't there at that specific time. I had to find a ride cause my car broke down. He ended up taking 35 minutes of my 30 minute lunch checking me in which I could of just change the time online and it been a lot faster but he was almost being slow on purpose and was being very persistent to check me in even after I continued to tell him I needed to leave because I had to get back to work. He was acting very odd almost suspicious. He made me feel very uneasy I am not happy with this location I will never go back to that location. Then I didn't have phone service at the time of drop off, so I was unable to check my order in. Well he checked me in a 1/2Hour after it was due back I had already dropped it off and he ended up charging me for 2 days plus he charged me $10 in gas even though it was put back on full I have pictures to prove it I just couldn't do the check in process at that time. So was unable to upload

Évaluation :

1

The door kept sticking when I opened it, the brakes sqeaked when pressed and the stearing wheel shaked indicating new tie rods are needed

Évaluation :

2

Returned a fuller tank and clean truck and still charged a 25 dollar cleaning fee. When I go to dispute this charge with the link in the email I am told they only get emails from within the organization or approved emails and I am not on the approved list so I have no way to dispute the cleaning fee. They were cleaning other trucks when I arrived and just took the keys and told me that they would take care of the truck, there was no one there in a position to show that the truck was clean. This also wasn't the destination that I had requested as drop off so it made me change plans that had already been set. Not happy this time around.

Évaluation :

3

I would ither discount or fix the graffiti on the side of the uhaul I rented.

Évaluation :

4

Please gravel you location

Évaluation :

5

Supply check in form

Évaluation :

5

Rick was excellent to work with

Évaluation :

5

Extremely helpful staff.

Évaluation :

1

Smell of Kerosene fumes in truck. Lasted entire trip. Had to have roadside asst. come fix truck before ever leaving town. Put me 2 hours behind on leaving. Pick-up location was cold and nasty! No walk around for damage! My truck rode like a log wagon. Wouldn't recomend!!

Évaluation :

5

The peoples I rented from was friendly. I'd would recommend all my friends to rent from this people.

Évaluation :

2

The man that checked me out needs to be ready when you have a 9:00 check out. And he was rude and the shop he expected me to wait in was way past gross.

Évaluation :

2

All of the trucks were parked in very muddy sections, so you couldn't help but getting dirty. The locks to get the key out of the back of the truck during pick up we're very difficult to use.

Évaluation :

4

The rental is a side business and not a lot of maneuver room once you pull in.