Évaluations des clients Road Trip Auto & Fuel

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Road Trip Auto & Fuel

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James M.
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No employee was at the location at 4:00 PM per my reservation...they did not show up until around 5 PM. I was told I should have received a gate code in my email, but I did not. Mike drew up the contract for a one day rental about $37 per day with tax and fees. I dropped off the trailer the next day, two hours late. I was notified by my banks fraud division for the excessive activity. There was two charges in the amount of $37, one charge for $111 and another for $222. The card was blocked and the charges disputed as I have not been successful in reaching the Facility or Mike. The Bank is investigating the issue.

Yolanda L.
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Le client n'a pas laissé de commentaire.

Edward P.
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Le client n'a pas laissé de commentaire.

Franklin W.
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Le client n'a pas laissé de commentaire.

tony J.
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The gentleman was very knowledgeable and courteous. I have dealt with him before. And I will always go back.

DAVID H.
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Le client n'a pas laissé de commentaire.

chris B.
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Employee was not there for the scheduled pick up or drop off

TERRY H.
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How was I charges $131.00 to drive a car that was advertised for $19.95. i did pay the $14.00 for insurance. What am I missing.

Geralyn G.
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Le client n'a pas laissé de commentaire.

Jeffrey H.
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Le client n'a pas laissé de commentaire.

corey W.
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the driver door didn't like to shut all the way without a second good slam, and the ac was a bit buggy(to be expected in havasu). otherwise, i was completely satisfied with my services/experience. thank you

TAMMY T.
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Le client n'a pas laissé de commentaire.

GARY D.
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Le client n'a pas laissé de commentaire.

Patrick A.
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Le client n'a pas laissé de commentaire.

Holly B.
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I called several times 2 days before equipment was due. No one ever answered. I needed help with the equipment and I had to beg a stranger to help me!!! I called many times and no one ever answered. When I arrived, no one was there and the business was closed. While I was cleaning the equipment, 2 people showed up wanting to rent trucks and equipment. I told them that I had tried to reach someone for 3 days via drive by and calling and that the business has been closed and no one has ever even answered the phone. I am very disappointed in the lack of service.

Leeann M.
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Excellent customer service

JOSEPH M.
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Le client n'a pas laissé de commentaire.

Terry F.
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Le client n'a pas laissé de commentaire.

William T.
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It was very Stressful not being able to get a trailer pick up guaranty. Plus we had no Idea that the $100 we paid in TX would go up to $550. in CA had to drive to AZ to get one for $200.

FREDERICK H.
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Called when I got to Havasu no answer returned the trailer the next day after calling 10 times with no answer had to call customer service where the girl was very helpful in the future I would rather deal with a person to return

Jed Z.
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Le client n'a pas laissé de commentaire.

TIM B.
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Outstanding 100%...

Robert L.
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Le client n'a pas laissé de commentaire.

Richard W.
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Have what you guaranteed available. Don't expect crew people over. Actually keep you commitments. Don't send them an hour away to get a truck. Actually have customer service. In short don't be crap.

Dirk A.
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We ordered a 15 footer well in advance and was told a day or two before pickup that we would have to drive 20 plus miles to ge it, later agreeing to tak 20 footer for same cost. Quoted around $700 for one way use (3 days) then told $820. Owner of location not present and was nasty when texted claiming we'd be arrested if we took the 15 footer that had the keys there, but was reportedly a local only rental. Business closed due to Coronavirus. Location manager told us not to contact him unless it was an emergency 928-486-1464. Not s good person to represent your company. Took us over 2 hours and multiple phone calls, one in which we were cut off after waiting 10 minutes to finally get truck.

JOSEPH A.
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Superb service!!!@@

jerry L.
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Le client n'a pas laissé de commentaire.

Ramona D.
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I have used this location a number of times in the past and have always come back because of the friendly attitude of the shop. However I won't use them again because of the overall rudeness of the man working the counter. Both picking up and dropping off his attitude was "I really don't want to be here" Moving is an ordeal for most and adding this attitude to the day just makes it worse.

willem T.
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Le client n'a pas laissé de commentaire.

Douglas L.
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Returned my trailer on a Friday night and it was not officially checked in until Monday am. They did back date the check in until Sunday, however the phone process was not very intuitive for a trailer.

William C.
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Great service..

chuck B.
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Le client n'a pas laissé de commentaire.

Kelly T.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

pam S.
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Nothing - Michael went over and above to make sure our reservation was taken care of and accommodated our travel plans, since we were flying into Arizona from PA. Excellent service.

Jeff W.
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Le client n'a pas laissé de commentaire.

Nick L.
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Very helpful and quick checkout. Only location in town that had the trailer we needed too!

James D.
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Le client n'a pas laissé de commentaire.

Robert W.
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None

richard V.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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the 1st pick up location, Wilson's, was terrible. Went there, no on there. Didn't answer phone. Corporate was excellent in finding another close location rapidly. Thank you

Daniel G.
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Excellent experience. easy peasy!

Leslie B.
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You guy's where completely professional. Much appreciated. Thank You- Leslie Brehm

Cary B.
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Le client n'a pas laissé de commentaire.

EDWARTD A.
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Very friendly and very professional, what a great experience.

James P.
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Le client n'a pas laissé de commentaire.

JIM N.
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The gentleman who checked me in this am could not have been more professional. You definitely have a returning customer.

Thomas J.
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The guy thans runs this location does great!!

James W.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

allen S.
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All was great Excellent customer service very professional and helpful. 5 stars

mike D.
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Le client n'a pas laissé de commentaire.

MARK S.
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Michael at the Shell Uhaul Location at Industrial Blvd & 95 in Lake Havasu City, AZ., was the Best! Total Professional all the way....Thank You!

edward A.
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My best experience with a rental, bar none.

russell J.
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Very good service.

russell J.
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Very good service.

thomas D.
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The exterior and interior windows were dirty. I had to clean them. I had to blow out the back of the van because of tree branches.

Randy N.
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Employee was very helpful and took care of everything for me

Phil A.
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Le client n'a pas laissé de commentaire.

David B.
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Needs a customer bathroom!!

Ginger T.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Le client n'a pas laissé de commentaire.

Robert Y.
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Ball clasp lock was not tightened by agent who hooked up auto transport, when attempting to load vehicle damage occurred to tow vehicle as young of trailer went off ball and up into tailgate of tow vehicle !!

Angela K.
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Le client n'a pas laissé de commentaire.

Shane F.
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Le client n'a pas laissé de commentaire.

Shawn W.
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Le client n'a pas laissé de commentaire.

Rene P.
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Terminaron por cobrarme 30 dll por pads que yo nunca agarré

diane H.
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Very nice and helpful

Eddy P.
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Le client n'a pas laissé de commentaire.

Mark E.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

Charlotte E.
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Awesome customer service. Had to call twice to extend and they were very understanding and awesome. Thank you and God Bless

beth P.
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Le client n'a pas laissé de commentaire.

Jim H.
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Le client n'a pas laissé de commentaire.

Ricky H.
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There was a problem with our reservation. The appointment center called on Thursday, Thanksgiving Day, to change the pickup location the next day. I asked will they be open and was told yes. On Friday at 0800 we went to pickup our reservation the store was closed with a sign stating they would reopen on Saturday. The First Lady on the uhaul # was very friendly trying to help out but the manager, Brittany, was horribly rude! She changed her story twice and her solution was to offer $100 to drive 1 hour one way to pickup a truck in another town or wait until the next day without a rebate. It would have cost more than $100 out of our pocket round trip and still a loss of more than half the day to pickup in the other town. So, pretty much no matter which way we were out. Brittany also stated that, Tony, the district manager would be in contact within 24-48 hours. It has been 7 days with no word from him and when I call no one knows how to reach him! Very poor customer service!!! I will make sure that all my friends and family know that U-haul DID NOT right their wrong! As everyone knows word goes a long way. The owner at the Havasu store was professional and kind and made sure we had what we needed on Saturday when the store reopened, apologizing for our experience. Thank you.

Gary W.
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Le client n'a pas laissé de commentaire.

Tina M.
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The gas gauge did not function right would not move off of half tank, so I put in fuel until it clicked off at the pump. So you got $20.00 in extra fuel bad get your crap fixed or don't rent it out, I guarantee that they didn't fix the problem just pass it on to the next customer. I don't think I'll rent from uhaul anymore

Gloria D.
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It's been raining only reason I said unclean. That's to be expected

Jennifer S.
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Le client n'a pas laissé de commentaire.

Connie S.
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The gentleman that helped at the counter was very rude and simply not helpful in a very bad mood and made the whole process of Checking in made me very uncomfortable. The gentleman that hooked up the trailer was very very nice

Jacqueline M.
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Le client n'a pas laissé de commentaire.

Pete R.
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Le client n'a pas laissé de commentaire.

Lawrence B.
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Friendly and quick...

James B.
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Friendly staff got me out and back in quick. Will use this location again.

Melissa B.
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Nothing everything was great

rob W.
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Le client n'a pas laissé de commentaire.

manny O.
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I feel that this location best suits my needs. Thank you for the excellent service and I will use you again.

Frankie M.
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Extremely convenient of the local. My storage was just across the.

Robert C.
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Le client n'a pas laissé de commentaire.

AARON C.
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Fast & easy

anitia M.
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Very easy. Very happy.

jennifer P.
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Le client n'a pas laissé de commentaire.

Peter Z.
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Good location, convenient, friendly staff.

Robert B.
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The thirty dollar surcharge to put a few gallons of fuel in the truck is ridiculous. This was not this dealers fault, but he did get an earful for it.

Charles S.
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Le client n'a pas laissé de commentaire.

brittney Z.
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Le client n'a pas laissé de commentaire.

Mary S.
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No improvements needed. Great customer service

Larry C.
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The only thing that would improve the drop off process is if they had more room to put the trucks while dropping off. Everyone was extremely friendly and helpful.

Laurie P.
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Le client n'a pas laissé de commentaire.

jim C.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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