Évaluations des clients Road Trip Auto & Fuel

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Road Trip Auto & Fuel

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russell J. le

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Very good service.

thomas D. le

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The exterior and interior windows were dirty. I had to clean them. I had to blow out the back of the van because of tree branches.

Randy N. le

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Employee was very helpful and took care of everything for me

Phil A. le

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Le client n'a pas laissé de commentaire.

David B. le

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Needs a customer bathroom!!

Ginger T. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Robert Y. le

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Ball clasp lock was not tightened by agent who hooked up auto transport, when attempting to load vehicle damage occurred to tow vehicle as young of trailer went off ball and up into tailgate of tow vehicle !!

Angela K. le

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Le client n'a pas laissé de commentaire.

Shane F. le

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Le client n'a pas laissé de commentaire.

Shawn W. le

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Le client n'a pas laissé de commentaire.

Rene P. le

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Terminaron por cobrarme 30 dll por pads que yo nunca agarré

diane H. le

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Very nice and helpful

Eddy P. le

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Le client n'a pas laissé de commentaire.

Mark E. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

Charlotte E. le

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Awesome customer service. Had to call twice to extend and they were very understanding and awesome. Thank you and God Bless

beth P. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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Le client n'a pas laissé de commentaire.

Ricky H. le

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There was a problem with our reservation. The appointment center called on Thursday, Thanksgiving Day, to change the pickup location the next day. I asked will they be open and was told yes. On Friday at 0800 we went to pickup our reservation the store was closed with a sign stating they would reopen on Saturday. The First Lady on the uhaul # was very friendly trying to help out but the manager, Brittany, was horribly rude! She changed her story twice and her solution was to offer $100 to drive 1 hour one way to pickup a truck in another town or wait until the next day without a rebate. It would have cost more than $100 out of our pocket round trip and still a loss of more than half the day to pickup in the other town. So, pretty much no matter which way we were out. Brittany also stated that, Tony, the district manager would be in contact within 24-48 hours. It has been 7 days with no word from him and when I call no one knows how to reach him! Very poor customer service!!! I will make sure that all my friends and family know that U-haul DID NOT right their wrong! As everyone knows word goes a long way. The owner at the Havasu store was professional and kind and made sure we had what we needed on Saturday when the store reopened, apologizing for our experience. Thank you.

Gary W. le

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Le client n'a pas laissé de commentaire.

Tina M. le

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The gas gauge did not function right would not move off of half tank, so I put in fuel until it clicked off at the pump. So you got $20.00 in extra fuel bad get your crap fixed or don’t rent it out, I guarantee that they didn’t fix the problem just pass it on to the next customer. I don’t think I’ll rent from uhaul anymore

Gloria D. le

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It's been raining only reason I said unclean. That's to be expected

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Connie S. le

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The gentleman that helped at the counter was very rude and simply not helpful in a very bad mood and made the whole process of Checking in made me very uncomfortable. The gentleman that hooked up the trailer was very very nice

Jacqueline M. le

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Le client n'a pas laissé de commentaire.

Pete R. le

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Le client n'a pas laissé de commentaire.

Lawrence B. le

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Friendly and quick...

James B. le

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Friendly staff got me out and back in quick. Will use this location again.

Melissa B. le

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Nothing everything was great

rob W. le

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Le client n'a pas laissé de commentaire.

manny O. le

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I feel that this location best suits my needs. Thank you for the excellent service and I will use you again.

Frankie M. le

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Extremely convenient of the local. My storage was just across the.

Robert C. le

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Le client n'a pas laissé de commentaire.

AARON C. le

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Fast & easy

anitia M. le

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Very easy. Very happy.

jennifer P. le

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Le client n'a pas laissé de commentaire.

Peter Z. le

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Good location, convenient, friendly staff.

Robert B. le

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The thirty dollar surcharge to put a few gallons of fuel in the truck is ridiculous. This was not this dealers fault, but he did get an earful for it.

Charles S. le

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Le client n'a pas laissé de commentaire.

brittney Z. le

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Le client n'a pas laissé de commentaire.

Mary S. le

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No improvements needed. Great customer service

Larry C. le

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The only thing that would improve the drop off process is if they had more room to put the trucks while dropping off. Everyone was extremely friendly and helpful.

Laurie P. le

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Le client n'a pas laissé de commentaire.

jim C. le

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Le client n'a pas laissé de commentaire.

Deseree P. le

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This location had an extremely helpful and friendly staff. I will use this location the next time i need a uhaul. Thank you!

Dale M. le

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Le client n'a pas laissé de commentaire.

Larry D. le

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Le client n'a pas laissé de commentaire.

Clifford K. le

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Tuesday morning and they are closed?? I tried calling and no answer. Finally decided to use the self return, just hope it went well.

Stuart W. le

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We dropped off our rental on Sunday two days early, so the shop was closed. We dropped it off clean with more gas than we were required! The next day Monday we received a confirmation of the end of contract PLUS A $20. charge for the drop off fee! Why the drop off fee???

Lynne L. le

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Le client n'a pas laissé de commentaire.

bob I. le

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All went well for one-way, 1400 mile trip with no problems. Always worry about breakdown but was very pleased.

Byron P. le

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Le client n'a pas laissé de commentaire.

david D. le

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Le client n'a pas laissé de commentaire.

Oscar P. le

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Ok

francisco S. le

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Le client n'a pas laissé de commentaire.

Anna H. le

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Not a lot of room to park a large uhaul and auto transport.

Doug M. le

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Everything went smoothly.

Cindy O. le

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Seems some supplies were low however they did make sure we received the moving pads we rented along with the 26’ truck.

Richard M. le

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Le client n'a pas laissé de commentaire.

DANIEL L. le

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The gentleman that helped me with my uhaul rental was very professional and made our rental easy .you need more people with that type of knowledge and because of that I will always rent from that location and send my friends and family to same location. Thanks Dan Lopez

DOUG R. le

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Le client n'a pas laissé de commentaire.

Trevor K. le

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Le client n'a pas laissé de commentaire.

Douglas W. le

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They didn't have the quilts I reserved. Corporate U-Haul needs to make sure people don't clean them out of quilts. The website shouldn't say they have quilts when they don't.

robin M. le

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Great customer service!

MARK D. le

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Gail, mike and Robert are awesome!

brandon W. le

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Le client n'a pas laissé de commentaire.

Sheryl G. le

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Le client n'a pas laissé de commentaire.

Craig L. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

monty M. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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I turned the truck in at a gas station and the U-Haul representative wasn't there. Fortunately, the guy who ran the station helped me by taking the keys and giving me a copy of the rental receipt. I did get a follow-up email from them with my receipt showing no additional charges, so everything worked out just fine. Had there been some issue it would have been difficult to resolve since I am back to where I rented the truck in the first place. So...things happen sometimes, but everything was resolved to my total satisfaction. Good job, U-Haul.

roy B. le

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Le client n'a pas laissé de commentaire.

Keith T. le

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All worked well

Laurie P. le

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Le client n'a pas laissé de commentaire.

robert L. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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Manager was very generous and saved me additionally driving and work by taking the truck and trailer at this location.

William S. le

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Le client n'a pas laissé de commentaire.

Peter Z. le

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None at this time.

don A. le

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Le client n'a pas laissé de commentaire.

carlos C. le

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Le client n'a pas laissé de commentaire.

Todd S. le

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No one was there even though their car was out front, but it was fairly easy to get in and out of.

Victoria A. le

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While the location was fine, this whole experience through uhual was a nightmare. I had a reservation made weeks in advance for a 26’ truck at 9am at the Hemet location. Showed up early at 8am to check in for it, and were then told we wouldn’t have one until 3:30pm. We had a 5 hour drive to make after this haul, that would not work. The girl at the counter was incredibly rude and unaccommodating. Finally someone else came over and told us they could get us one at the Homeland location at 11am. We accepted and thanked them. When we arrived at the Homeland location at 10:30am, we were AGAIN told there was no truck for us. It wasn’t until HOURS later that the man was able to find us a 20’ truck that was someone else’s reservation. Our only other option was to continue to drive around to other locations they send us to, hoping one of them ACTUALLY has the truck we were promised -after already being re routed and still not having a truck provided, no thanks. So not only did we not get the size truck we needed, you are screwing someone else out of their reservation at the same time. Who runs a business like this? I will never, ever recommend uhaul to anyone, just based off of your poor business practices. Completely unprofessional, poor customer service, poor business practices. NO ONE deserves that much extra stress, about something that was supposed to be reserved and taken care of, on top of the extreme stress of moving. I can not believe how terrible this company made this experience, and the poor manor which they handle things. Would never use this company again, would never recommend - even to my worst enemy.

Danny C. le

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I was scheduled to pick up the truck at another location but when I got there they didn’t have the truck and sent me to this store about 5 miles away.

DAVID B. le

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The trailer we rented broke down. The Uhaul people in Santa Fe NM told us it was junk and never should have been released to us. The people here should have inspected the trailer and noticed that it was broken.

JACK S. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

TINA H. le

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Le client n'a pas laissé de commentaire.

Jeremy A. le

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Le client n'a pas laissé de commentaire.

Ashlie R. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Be more accurate where the gas gauge is versus what is marked on rental contract. Contact showed full but it was less then full. I drove 52 miles to get the gauge to same location.

Craig Y. le

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My experience was flawless - no waiting at pick up or drop off.

Anthony K. le

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I would like it if you and other rental companies would provide the vehicle with a full tank like they used to. Getting a vehicle with a half or quarter tank sucks.

robert L. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Le client n'a pas laissé de commentaire.

KAROLYN W. le

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Went in the day before to reserve a truck. Was told to be there at 8 am. The reservation was no where to be found when I came in the next day. Took them almost an hour to get me on my way because they only had one person that could do the paperwork. The guy was real nice though.

don A. le

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It was a pleasure doing business with Mike. He is knowledgeable and explained my options thoroughly for my future move to another city. I’m looking forward to working with him again, and I highly recommend him to anyone needing any of the services he offers. D A Havasu City Az.

Russ M. le

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Le client n'a pas laissé de commentaire.

Allen T. le

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Le client n'a pas laissé de commentaire.

JACK S. le

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The signals and brake lights worked fine but the night time running lights were so dim you could barley see them.