Truck was so jumpy and bouncy it didn't seem safe. I rent a lot of UHauls, and this was the worst truck I have had in 30 years. Not sure what was up with it. I told the person upon returning it and she said they would check it out. Other than that, everything was great and professional. Merci.sabrina F.
Customer Reviews for Roadtrip Sunoco LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BadruDeen B.
when i return the uhaul on the app at the end it tried to charge me again when they charged me once befor i got to take the keys and use the equipment. so do you always charge up front and then reimburse the difference later after the equipment is returned? becasue i would have been more than happy to just pay at the end of the service when it was checked in an returnd the truck on the app, because there were no uhaul people left when i came back the same day to drop off.kelton K.
Le client n'a pas laissé de commentaire.Genevieve C.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Daniel K.
Le client n'a pas laissé de commentaire.Kelly P.
Le client n'a pas laissé de commentaire.ANDREW G.
Very friendly staff, and with the ability to upload info on app before picking up the rental, was in and out quickly!!Jack C.
I paid for a furniture dolly it was not in the truck the uhaul guy was not there when I picked up the truck I had to go buy one the next morning at home depot so by them not putting it I. The truck it cost me 12 hours and $100 for a dolly and when I call to get some sort of refund. I magically get disconnectedJeremy K.
Le client n'a pas laissé de commentaire.Gordon H.
Quick and efficient.Jay E.
Staff were attentive to incoming customers.Jay E.
Le client n'a pas laissé de commentaire.Tim J.
Le client n'a pas laissé de commentaire.SEAN MICHAEL M.
The location that assisted me in my rental was beyond professional. My only issue is with the Uhaul program itself. More specifically their online webpages/ mobile application. They are slow, not up to date, and constantly require you to reload the page. I highly recommend a revamp of how the webpage is run. This is the second time I've rented from uhaul in The last six months and both times I spent way too much time waiting for the page to load or having to reload it.JOSHUA CLARK M.
Everything was great for meHOLLY DIANNE G.
Le client n'a pas laissé de commentaire.John G.
I Always work with this location because everyone is helpful and accommodatingMICHAEL DALE W.
We found a screw on the trailer that almost went into the tire of my motorcycle.Natasha D.
Le client n'a pas laissé de commentaire.Brent E.
Le client n'a pas laissé de commentaire.JODIE LYNN W.
All is good.JOHN EDWARD F.
Only complaint I have is they take forever to refund my deposit back onto my account.....CATHERINE RYAN H.
Le client n'a pas laissé de commentaire.RANDALL CHARLES B.
Le client n'a pas laissé de commentaire.MICHAEL OLSON C.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.MATTHEW HOLMES M.
Amber was very helpful with both pick up and drop off of trailer. The equipment was in good condition, ready to go, and worked out well. I had to make 2 trips with the 6'x12' trailer because I underestimated space needed for the move.JAMES THOMAS M.
Le client n'a pas laissé de commentaire.Randall D.
Le client n'a pas laissé de commentaire.Donald J.
The gas station attendants were beyond helpful in answering my questions. The drop off location was well above par in regards to cleanliness and amenities. This was a one way rental for me, if i were to rent again, i will be renting from and dropping off to this location regardless of the extra distance needed to travel.Joshua M.
great customer service, busy location so wait time was a little higher but overall was satisfied with the service provided. answered the few questions we had and was very friendly and accommodatingROBERT JOHN B.
Have rented here several times. Equipment always ready and staff very friendly and efficient. Would highly recommend this siteROBERT RONALD B.
Did the dropoff via phone...Never got any kind of confirmation of trailer return other than this survey, so there's that for one. #2 the whole app isnt very explanatory so I probably would try to find someone else to rent from next go roundLori F.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.THOMAS MACKAY H.
Service was very helpful and friendly!Deb N.
Le client n'a pas laissé de commentaire.Gerald N.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.PHILLIP LOUIS R.
Le client n'a pas laissé de commentaire.DOUGLAS LEW J.
Le client n'a pas laissé de commentaire.MARK DONALD G.
Drop off was at a truck stop/gas station; i ended up going to the checkout counter and was told "she's at lunch, just leave it and we will text you later". Either you need someone else to accept returned vehicles at this location, or you need to change your drop off times. ultimately, i did get an email saying "it was accepted", but i would have felt better had someone actually "checked it" when i was dropping it off.Jane D.
Le client n'a pas laissé de commentaire.JEFFREY H.
I turned it in a day early and did not get money back for that dayRICHARD MICHAEL B.
Le client n'a pas laissé de commentaire.Robert B.
Had to stand in line with gas station customers, then had to wait for manager to begin pick up process. 27 minutes later she goes to get the key for my truck. 30 minutes later, she tells me she can't get the lock box unlocked. She decided to give me a different truck and did not update my rental app to include and show correct start mileage and gas. I finally got the rental truck over an hour of waiting, which put me behind schedule with my paid moving helpers.RITA DIANE G.
Le client n'a pas laissé de commentaire.Tonya K.
Very poor location.BRANDON EUGENE B.
Le client n'a pas laissé de commentaire.ERIC JEROME B.
Le client n'a pas laissé de commentaire.MARK DONALD G.
Very helpful and efficient when hooking everything up to the car!Gabrielle T.
Le client n'a pas laissé de commentaire.JUSTIN WADE C.
Continue with the friendly service.KAYLE RANAE C.
This is my third time renting U-Haul equipment. It is the first time at this location. Amber communicated well and called me to confirm the pick-up time. Lacey was right there cleaning the vehicle when I arrived. When I returned Lacey was right there, again, and cheerfully asked if everything went ok. The charges were as stated. No surprises!LESLIE RUSSELL D.
Reservations were difficult.KATHRYN LEE L.
Trailer very old and showed its age. So glad tires held out during our tripROBERT RONALD B.
You were great, thank you!SAMUEL REED J.
Le client n'a pas laissé de commentaire.Elisabeth D.
My experience was fast efficient and the staff was pleasant.KAYLE RANAE C.
Le client n'a pas laissé de commentaire.DAVID RAY M.
Le client n'a pas laissé de commentaire.Dillon B.
Le client n'a pas laissé de commentaire.BERTBORGE B.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.THOMASDONALD A.
Le client n'a pas laissé de commentaire.GARY R.
Le client n'a pas laissé de commentaire.DAVID ALLEN J.
Le client n'a pas laissé de commentaire.GARY WILLIAM L.
The 26' truck I used on 5/12 overall was a good truck. On my pre rental inspection I noticed a fluid drip from underneath the truck ( I thought it was motor oil). Turned out to be transmission fluid. There was minor laboring to shift correctly. I am satisfied with my rental except for the transmission issue.DONALD JAY M.
Le client n'a pas laissé de commentaire.TARAESHA MARIE C.
The service was excellent. The employee that helped me did a great job. I was very satisfied.TRACY DIANE S.
Le client n'a pas laissé de commentaire.JAMES LOUIS M.
The person helping me seemed inexperienced with the rental process. Because or this my return location was changed on metom O.
The lady that was working was very nice and they were quick to get me my final receipt.Kresstina L.
No way to improve our experience. The representative we worked with was super competent, kindly adapted when I couldn't do the online check-in and really made it easy.CANDACE MAE W.
Le client n'a pas laissé de commentaire.Zachary G.
The Mobile app was horrible to use. 1. It said my GPS indicated I wasn't at the location even though I was standing in front of the lock box. I had to walk around until it figured out I was there. 2. Too many particulars to deal with... Wouldn't accept my alternate contacts. 3. it took me almost an hour to get feedback and approval. The truck was great! The app horrible! Friendly people once I was able to speak with someone.Mark L.
The young lady was easy to work with and very knowledgeable about your trailers making sure we had the one we needed.LARRY DEAN H.
Le client n'a pas laissé de commentaire.Kaylee C.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.DAVID ALAN W.
Le client n'a pas laissé de commentaire.JEFFREY DAVID G.
Le client n'a pas laissé de commentaire.jennifer I.
The staff was friendly, knowledgeable and extremely helpful. We would recommend them to anyoneTHOMAS LEON S.
Le client n'a pas laissé de commentaire.MARK ALLEN T.
I rented a 6x12 trailer..inside was clean outside could of used a wash but it's a trailer.. they were friendly and fast and was pleased they had a trailer..will use again if need too...GARY ALLEN M.
Le client n'a pas laissé de commentaire.PATRICIALEE K.
I absolutley LOATHE text message communication. Being forced to do so in thiz manner is insulting. Text messages claimed to be sent weren't received. First "customer service" telephone communication was subpar in thzt the representative hung up on me when I insisted she verbally provide me with the address of the "revised" pickup location. I still haven't received a call from anyone to file a complaint. U-Haul will be my LAST choice for any future move.TONI KINGSLEY C.
Le client n'a pas laissé de commentaire.SAMANTHA JO K.
Le client n'a pas laissé de commentaire.RENEE KAY P.
Le client n'a pas laissé de commentaire.SHANNON SUE L.
Le client n'a pas laissé de commentaire.RYAN JOSEPH D.
Awesome staff, very helpful. A+++EDWARD RAYMOND H.
Le client n'a pas laissé de commentaire.JAMES LOUIS M.
Employees were very helpful and courteous at pickup and drop offMARK ALLEN T.
Le client n'a pas laissé de commentaire.BRADLEY STEVEN R.
Le client n'a pas laissé de commentaire.DONALD JAMES H.