I mentioned to the agent that I was given an older model for a long distance rental, the agent didn't respond, I'm assuming since it was a Saturday a manager wasn't in.
Kevin Harris
Customer Reviews for Robbins Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location was not the best looking place, but the guy who ran it was such a well mannered and kind gentleman.
Ivan FloresNo one was there at the agreed pick up time. I had to call and the owner said he would be 20 minutes late which turned into 30 minutes. I'm a retired combat ARMY veteran, disabled and had to hook up the tow dolly by myself and check lights and condition.
James HowardMy pickup time was 10 am, they didn't show until 11 am. to release the trailer, then they couldn't get my driver's license to scan, they ran out of paper, then the printer wouldn't print receipt or documents. The place was a trailer with the steps breaking through, door falling off hinges, looked like a tornado messed up the inside, filthy. never again. I will go to Ryder rental next time.
Shayne TaylorI dropped the truck off at this location and the employee wasn't there to check me in. I called the phone number listed. The person that answered told me to just use the drop box. It was 11am, 6 hours before the contract expired. The next day I received a text about overdue equipment. I called the number on the text and told the operator where I dropped the equipment off. He stated that everything was fine. Then the next day, I get an email with my receipt and I was charged an extra day. I do not appreciate being charged for other people's laziness.
Jeremy ManleyFirst you need to maintain your vehicles. The truck had no gas cap and in the middle of the highway the tire pressure monitor went on and had to stop and spent $4 to pressure tires up. Also, I was not told that the truck didn't have the slide loading platform and having a liver transplant I had to be forced to lift weight.
Marco CajinaWe dropped the u-Haul after hours. I would recommend more lightening in the lot. I was glad my Husband was with me, if alone I would have felt unsafe.
Pam LovettTook one hour to check in
Martha LegantThe customer service representative had a problem uploading the Uhaul site due to poor internet service or the computer she was using was extremely slow. The entire build looked like it was about to fall apart. It was an accident waiting to happen. On a good note the C. S. R. was very accommodating with service.
Lynne Thompsonvery old and dangerous entry way limited stock some storing car parts or expired out off state plate
Philip SheppardTrailer was located on the property in an unmaintained or infrequently maintained location. Weeds made it difficult to walk around with flip flops, would advise wearing closed shoes. Company staff were courteous, though busy due to it being a used car dealer. Wait time was about 30 minutes, with at one point 3 people waiting for the office to be available. As long as you're patient, they are wonderful to work with.
DUSTIN MARTINI just had a small issue but it was taking care of
echo hartTell the customer if you add extra fees
Kimberly HorshamThe place was a dump, while the person in charge was helpful enough he didn't explain all charges and didn't provide me with a hard copy of the rental agreement.
jeffrey hamalHave more equipment like furniture dollys and blankets
TYLER COTEClean them better we found rats in the attic portion of the uhaul which was very disturbing. Employees need training on how to use the equipment they didn't hook up the car dolly which you would think would be a liability issue when we asked for help they said they didn't know how to hook it up to the car we had to Google how to do it ourselves. This was hands down the worst experience ever with UHAUL
MARGARET ANN MOSTELLERThe location I had been using let another customer have my reserved trailer earlier in the day. I was shocked when they told me they gave it to someone else. I scrambled to this location and they had a trailer that was not reserved. I was very relieved.
freddie Manning