Will definitely use this location again. Great customer service!Edgar F.
Customer Reviews for Rochelle Clark
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No issuesMegan H.
Perfect serviceNANCY H.
Very grateful to be able to pickup and drop off in RochelleSean W.
Le client n'a pas laissé de commentaire.VALERIA M.
The location was great and the staff were very helpful, but this was my worst experience renting a truck ever. I got a call at the time I was driving to pick up the truck to be told there was no truck in the size I needed available until 8 hours later. Of course I had my friends coming shortly to help me load the truck I was supposed to be picking up. They said they had one 20 miles away a few towns over that I could maybe pick up. They confirmed I could go pick it up. I had to pay the additional mileage for driving the extra 40 miles back to my move location and dropping the truck back off with them not even in town. U-Haul knows we need them and there are not a lot of options, so they screwed up the whole timing of my day and charged me more and I had to put more gas in the truck because they know we don't have a lot of options.ANDREA D.
I did it all on line. The availability wasn't there so switched to van. She told me the 19 $plus 69 cents a mile plus 10 $ins. When I dropped off he just took keys and no receipt. So as if today no receipt â€"so now I don't know how much I was charged. Please let me know. Thank you, DianneDianne D.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.RICHARD michael S.
Don't go directly through Uhaul or the Oregon, Illinois location. They both misinformed me and messed up my reservation for a larger truck and the time frame. It's caused a lot of problems and stress for me. I will not recommend either to any of my friends or family!CATHERINE B.
Le client n'a pas laissé de commentaire.CHARLENE J.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.Cody M.
Didn't get my dolly I paid for or the rags. And got charged n extra 20 $on top of it!!!Bryce A.
Le client n'a pas laissé de commentaire.NICOLE H.
Le client n'a pas laissé de commentaire.Andrew N.
I would definitely rent from there again. Everything was great EXCEPT one thing. The person (male) who had me do the final signing asked me what time I would return. I said I wasn't sure. He said, "let's put 4 PM." I knew I wouldn't be back by then. He said, "OK, I'll put 6 PM." I rented it at 7 AM so I thought I had until the next day at 7 AM. I did not realize that the 6 PM time was an actual commitment of return on my part - I thought it was an approximate return time. The man should have been clear that I could be charged for another day if I didn't return the trailer in time. Fortunately, I made it and was not charged. Other than that, everything was great and I would rent again.WILLIAM W.
Excellent service good staffKarna K.
Excellent service and staffKarna K.
Le client n'a pas laissé de commentaire.Cameron K.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.amy S.
Le client n'a pas laissé de commentaire.Shannon K.
Making sure all equipment paid for is given with the truck. No other issuesTenisha C.
Le client n'a pas laissé de commentaire.HANNAH P.
When I picked the truck at this location. The interior stunk of cigarettes and it was filthy. Mud on the floors, cup holders with sticky residue. I shared my concerns with the attendant here (gas station) he wasn't helpful at all. I just wanted to get on my way. Got home and cleaned and sanitized the interior. Left the windows open for several hours and it didn't help at all. Made for an awful drive from Dekalb, Illinois to Dayton, Ohio. Ref Confirmation # 84728266.David M.
Le client n'a pas laissé de commentaire.YVONNE B.
Le client n'a pas laissé de commentaire.ERIC D.
nice customer servicejose L.
Excellent service à la clientèleUMESH K.
The checkout process took WAY TOO LONG - over 40 minutes. The gentleman was very nice and respectful but this took forever. The entire gas station was crammed with Weed products and bongs, I'd choose not to go back.BENJAMIN W.
Hard to improve an already great experience. Friendly, quick, and very accommodating to my needs. I have rented several times from here. Always excellent!BRIAN T.
Le client n'a pas laissé de commentaire.DOUGLAS G.
I waited in line for about 40 minutes to pick up my UHaul rental as the cashier delt with other people. That was 40 minutes of my Uhaul and moving time wasted.Derrick L.
Very easy pickup and drop off. Nice employees.Eric H.
Nothing to improve on...truly a seamless operationPATRICIA C.
This dealer doesn't make sure his trucks are clean when returne.MICHAEL W.
equipment was not available at my preferred location nor could it be made available at that location. had to rent from 20 miles away and also return to same location. Rental agreement was not very well explained when i picked up and I had to hook up equipment myself with little assistance from attendant.JAMES B.
Le client n'a pas laissé de commentaire.Billy E.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.Jamie P.
Le client n'a pas laissé de commentaire.RICKY M.
Le client n'a pas laissé de commentaire.THEODORE B.
Le client n'a pas laissé de commentaire.CURTIS C.
Stuff very friendly and helpful ... they have all kind of trailers and trucks that's no other 22 locations have ... I have to drive 45 min to get what am looking for.FAISAL A.
Le client n'a pas laissé de commentaire.NEIL D.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Bob J.
If they are looking for a drug paraphernalia store this is the place...Scott S.
Le client n'a pas laissé de commentaire.MICHELLE H.
Le client n'a pas laissé de commentaire.Marcelius L.
Great service, fast and friendly. Clean and well maintained facilities and equipment. Ensured everything was safely connected and inspected the trailer before we left. Very satisfied.BARRY M.
This is the second UHaul we rented. The first was in excellent shape but this one had not been cleaned. There was a mask left in the cab and a strong smoke smell. I don't blame the Rochelle Clark station but I do blame the place the truck originally came from.ALBERTA H.
The online reservation system switched the pickup location to a site 25 miles away. Availability issues I understand but the system should inform me of the switch before I agree and explain why the selected location is not available. Very confusing and frustrating. The pick up location was excellent.Robert G.
Le client n'a pas laissé de commentaire.DON M.
Le client n'a pas laissé de commentaire.LINDA R.
Le client n'a pas laissé de commentaire.Timothy Paul M.
Le client n'a pas laissé de commentaire.Patrick L.
Le client n'a pas laissé de commentaire.Eliza S.
It was smooth and easy to pick up and drop off. Friendly staff, clean truck.Sandra S.
I had ordered a dolly for my move and they did not have one at the location. I reserved the equipment a week ahead of time, so I'm not sure why it was not available.William R.
Le client n'a pas laissé de commentaire.Alberta H.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Tiffany S.
Le client n'a pas laissé de commentaire.Michael I.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.Chris B.
Le client n'a pas laissé de commentaire.joe S.
Le client n'a pas laissé de commentaire.Adolfo P.
Make sure you have the accessories for moving such as furniture dollies, boxes, moving blankets other than that everything was fineShawn H.
Again, your software is horrible. Took over another hour to finally get a copy of my invoice that showed no balance. Asked for a copy of my original contract since I had no idea what I was charged. System doesn't allow. Have to obtain from original lender. That's a joke. I would have got one if they were able to print. In the future I will look for another company to lease.Steve W.
Le client n'a pas laissé de commentaire.Andrew C.
The lady who we returned the truck to was extremely helpful in answering questions and assuring us that we'd done what we should. She engaged us well and provided quality answers.Ryan S.
Le client n'a pas laissé de commentaire.Michelle G.
Fantastic check in. I was going through the online check in and the associate came out almost immediately to see if she could help. Very smooth.JASON D.
I have sent some emails but get automated responses. I wouldn't let a pig ride with me in the condition of the cab or truck when I picked it up! I've used the 26' trucks in the past that worked well but what I got was a old beat up, low tread AND 2 1/2 quart low of oil that I embarked on a 1700 mile journey over 3 mountain passes. Then they charged me 30 $cleaning charge when I spent close to an hour sweeping and cleaning a sticky mess when I picked up.Kenn H.
I was unable to pick up the Uhaul until almost 1030am (previous customer forgot to drop off keys) and was required to have the Uhaul returned by 330pm but was still charged for 8 hours. The uhaul was dirty and smelled like marijuana. Will not use again.Caryn S.
Le client n'a pas laissé de commentaire.Tiffani K.
Le client n'a pas laissé de commentaire.Kenneth C.
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.Brad F.
Le client n'a pas laissé de commentaire.thomas B.
Le client n'a pas laissé de commentaire.KURT B.
Le client n'a pas laissé de commentaire.Jesse D.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.john K.
Le client n'a pas laissé de commentaire.H H.
Le client n'a pas laissé de commentaire.Pedro L.
Le client n'a pas laissé de commentaire.Pedro L.
Le client n'a pas laissé de commentaire.Swen B.
Everything was terrific. Employees were super helpful and friendly! Thanks so much for a smooth experience!Craig and Cathy E.
We have had to rent a truck twice last minute. We have been very pleased with the service and overall experience.Edward M.
Le client n'a pas laissé de commentaire.DARRELL S.
Le client n'a pas laissé de commentaire.Hanah P.
Asked for/required pictures that were already uploaded online to uhaul.com. Very inconvenient.Heather W.
My reservation was originally set for the town to which I was moving. They, however, changed the location to this location (roughly 20 miles away). I was not reimbursed for the extra miles that were incurred due to the site's inaccuracy of what was available. I had to pay for the extra 40 miles because the van had to be returned to this location. This occurred to me the last time I used UHaul to move, however, last time I was given 50 free miles. I don't know whether this is a corporate issue or a location issue, but either way, it needs to be resolved.Alec D.
Le client n'a pas laissé de commentaire.Dennis S.
The representative tried to ding me on some damage that was on the bumper of the vehicle. It was a patch of chipped and scuffed bumper that was there. He asked me if I damaged it. I was speechless that he would ask. Luckily the representative did not charge me. The only reason I would recommend this location because it's the only one is Rochelle IL.Roy C.