Évaluations des clients Rochelle Clark

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rochelle Clark

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Kenn H. le

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I have sent some emails but get automated responses. I wouldn’t let a pig ride with me in the condition of the cab or truck when I picked it up! I’ve used the 26’ trucks in the past that worked well but what I got was a old beat up, low tread AND 2 1/2 quart low of oil that I embarked on a 1700 mile journey over 3 mountain passes. Then they charged me $30 cleaning charge when I spent close to an hour sweeping and cleaning a sticky mess when I picked up.

Caryn S. le

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I was unable to pick up the Uhaul until almost 1030am (previous customer forgot to drop off keys) and was required to have the Uhaul returned by 330pm but was still charged for 8 hours. The uhaul was dirty and smelled like marijuana. Will not use again.

Tiffani K. le

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Le client n'a pas laissé de commentaire.

Kenneth C. le

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Le client n'a pas laissé de commentaire.

George W. le

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Le client n'a pas laissé de commentaire.

Brad F. le

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Le client n'a pas laissé de commentaire.

thomas B. le

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Le client n'a pas laissé de commentaire.

KURT B. le

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Le client n'a pas laissé de commentaire.

Jesse D. le

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Le client n'a pas laissé de commentaire.

Stephen D. le

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Le client n'a pas laissé de commentaire.

john K. le

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Le client n'a pas laissé de commentaire.

H H. le

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Le client n'a pas laissé de commentaire.

George W. le

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None

Pedro L. le

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Le client n'a pas laissé de commentaire.

Pedro L. le

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Le client n'a pas laissé de commentaire.

Swen B. le

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Le client n'a pas laissé de commentaire.

Craig and Cathy E. le

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Everything was terrific. Employees were super helpful and friendly! Thanks so much for a smooth experience!

Edward M. le

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We have had to rent a truck twice last minute. We have been very pleased with the service and overall experience.

DARRELL S. le

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Le client n'a pas laissé de commentaire.

Hanah P. le

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Le client n'a pas laissé de commentaire.

Heather W. le

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Asked for/required pictures that were already uploaded online to uhaul.com. Very inconvenient.

Alec D. le

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My reservation was originally set for the town to which I was moving. They, however, changed the location to this location (roughly 20 miles away). I was not reimbursed for the extra miles that were incurred due to the site's inaccuracy of what was available. I had to pay for the extra 40 miles because the van had to be returned to this location. This occurred to me the last time I used UHaul to move, however, last time I was given 50 free miles. I don't know whether this is a corporate issue or a location issue, but either way, it needs to be resolved.

Dennis S. le

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Le client n'a pas laissé de commentaire.

Roy C. le

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The representative tried to ding me on some damage that was on the bumper of the vehicle. It was a patch of chipped and scuffed bumper that was there. He asked me if I damaged it. I was speechless that he would ask. Luckily the representative did not charge me. The only reason I would recommend this location because it’s the only one is Rochelle IL.

Daniel H. le

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Head shop. Smoking/ drug paraphernalia was present in the store.

walk G. le

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The service is always great! We use Rochelle Ckark U-Haul for Moving Blankets and Dollies every time we have a moving need! Best place around! Thank you!

Bladimir Z. le

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Le client n'a pas laissé de commentaire.

lisa O. le

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scheduled a 27 foot truck, got a 17 foot truck because we had no other choice. the man was so foreign we could hardly understand him!! I originally schedule 27 foot truck with a girl and this girl was there when we dropped truck off and she said U Haul does this and then she has to answer to people, when in fact it was her I originally scheduled truck with. The foreign man 'discount' the mileage, but I felt like it was very unfair to be charged for 3 trips all because they didn't have the correct size truck that was originally scheduled for me!

Ashley F. le

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I reserved the truck online, and the transaction with the attendant at the gas station went smoothly. Thank you.

James A. le

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Dont add up the bill dont lie about what the cost will be alot for the right mileage give them what they requested and apply the deposit to the bill

Francis C. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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Le client n'a pas laissé de commentaire.