Customer Reviews for Rochelle Clark
(U-Haul Neighborhood Dealer)

Évaluation :

3

Van was clean, but needed serviced. The stabilitytrak light was on when I picked it up. Steering wheel is off 45° so the turn signal won't turn off. It's off so much that the cruise control buttons were at the bottom of the steering wheel.

Évaluation :

5

The lady at the pickup counter was absolutely excellent! The van had a bit less fuel than it was supposed to at pickup and the bumper had a small dent. Both items were addressed properly by the attendant. Steering wheel on the van was miss-aligned, but still functioned for my purpose.

Évaluation :

3

Aucun

Évaluation :

5

I was charged an extra day's rental because the pick up location was closed and was told that I couldnt return the equiptment when I wanted to. Customer service was closed also. I understand that it was the holiday but I was charged an extra day and kept the equiptment secure during this time. Also, I never got a responce feom when I filed a dispute.

Évaluation :

5

The truck was clean and nice inside but the motor was so loud we thought we would be deaf by the end of the trip[.

Évaluation :

5

Although computers where down, I got checked in fast and friendly. Could not have gone smoother!

Évaluation :

4

No problems, surprisingly easy. Van was nice and did the job! Merci.

Évaluation :

1

Charged for extra miles that I did not drive I rented a truck a day before and drove the same distance and didn’t have to put gas when I returned van the tank was also still filled

Évaluation :

5

Great! Easy return.

Évaluation :

5

The location was great. But, the maintenance on the 26' truck by Uhaul was negligent. The a/c on the climate control was not working. Having no a/c on a hot summer day is not a good thing to have in a rental truck. The previous body damage on the truck is a poor corporate image by Uhaul. It says 'We don't care how our company (or equipment) appears. We just want your money.' Next time, we'll spend more money at Ryder for a better looking, and better maintained vehicle.

Évaluation :

2

Have someone available to help return the trailer to its parking place. The trailer hitch is very heavy. A female or older person would not be able to lift the tongue from the hitch.

Évaluation :

3

Truck had an exhaust leak. Very loud inside cab. App froze up when picking u p truck. Had to do an in person pickup. App got stuck on finding location on return.

Évaluation :

5

I have used your services in the past and once again was very pleased with the overall experience. I will definitely use your company again and share my experience with others. Merci.

Évaluation :

3

Everything went good with this rental except the app did not work to return truck. Luckily they were open and was able to do a in person return.

Évaluation :

3

The back of the truck was very dirty. Dirt, sand, broken glass, plumbing fitting, and a marker. I had to sweep it out before I used it. Considering I rented this same truck 5 days prior and not only swept it but washed it out due to an oil spill, It should have been pretty clean. The sticker on the truck states there will be a $25 dollars cleaning fee if the truck is returned dirty. Maybe I should get a $25 credit for cleaning up after the previous renter. Not the location's fault, but when we returned the truck after hours, the app would not work. Had to live chat with U-Haul and send them pictures of the miles and fuel gauge. Spent at least 45 minutes trying to get the truck returned at midnight. The next morning, I received the receipt and was charged $73 for fuel even though I returned the truck with the same amount of fuel. Another 30 minutes on live chat to get it refunded. Good thing I had taken pictures of the fuel gauge when I picked up the truck and returned it.

Évaluation :

5

Bigger lot thanks

Évaluation :

3

Create more parking for customers who are renting a UHaul truck or visiting the store interior.

Évaluation :

5

I have, dealt. with these people quite often, always very helpful, thank you

Évaluation :

5

Nothing that this location did wrong, they are always very nice and I keep coming back, but the check in process is too slow, if I reserve on the app I feel like it should be that I show up, show my ID and leave, not redo everything I did online. Just an idea

Évaluation :

4

have evry size available

Évaluation :

3

provide a phone number for the location. The location uses two different lots. I went to the wrong building at first. I noticed to U-Haul charges on my account. One for $67 and another $62. Why am I being charged extra when I was initially charged $67?

Évaluation :

5

Truck had some exterior damage, inside cab was dirty and back of truck was dirty. Overall it served its purpose for an in town move.

Évaluation :

5

my only issue with U haul and it is not this location is that I never seem to be able to pick up the truck where I requested pick up. Whether I've needed a truck in Louisville or Rockford I can always guarantee that the pick up location that I requested will not be the place where i pick it up at. Typically it almost always is a good distance away from where I requested. Yes you guys give me the additional miles, but that does not make up for the additional time lost having to drive a good distance to pick up the truck and return to begin moving. VERY FRUSTRATING

Évaluation :

1

Don't rip me off on mileage

Évaluation :

4

everything went great very happy

Évaluation :

4

The one worker was quite busy; it's a gas station and Uhaul center. He was as efficient as he could have been and the return went smoothly.

Évaluation :

1

The person there didn't know what to do. I finally got on the computer and checked myself in. When I went out to hook up the trailer, one of the wires in the light wring harness was broken. So, I hooped up the one nest to it and when I went inside, there was a new person. I was told I had to take the one assigned and was given a new harness. I was there 1-1/2 hours and will NEVER use this location.

Évaluation :

5

Great customer service and was very efficient

Évaluation :

5

Aucun

Évaluation :

3

The fuel level in the truck was actually lower than what was indicated in the paperwork. The interior cab was dirty with dried coffee spilled all over the console and the box of the truck had not been swept out.

Évaluation :

5

Nothing. Great experience!

Évaluation :

3

The Truck had an odor. The truck being that new shouldn't smell the way it did

Évaluation :

5

The gas miles per gallon started out at 13.3, and with careful driving worked up to 15,9 mpg. I bought too much fuel expecting 10 to 12 mpg, but so what? I guess if I had a lead foot and jackrabbit starts and stops, it could have been less MPG.

Évaluation :

4

I was discouraged that the Truck was not full of gas at the start of the rental. It was at 1/4 tank. Filling the tank to ensure a safe trip we returned it with an additional 3/16 and at current gas prices that's approximately $26 out of my pocket were as if it was full I would have returned it full

Évaluation :

3

The truck I rented did not have air conditioning or heat. The blowers did not work at all and when I reported it I was told that there was nothing that could be done. And I did not have time to return my truck. Cancel my rental and find a new truck. I had movers coming and everything All timed out and planned and paid for. At first it I just realized not having AC was going to suck and it did being stuck in the heat like that. But what I did not realize was that not having defrosters would almost kill me and my wife when the rain started and we are going down the interstate and my Windows completely fogged up and I could not see going 65 mph down the road. I had to stick my head out the window in a downpour so I could somewhat safely get off the road where we had to sit and wait until we can see you again. Completely screwed up our whole day with our schedule. I used to rent from U-Haul 5 to 10 times a year but probably won't rent from them again.

Évaluation :

1

Option selected for mobile 24/7 pick up was not honored. Had to wait for store to open. My scheduled pick up was for 6 AM, but I had to wait until 7 AM for the store clerk to help. Wasted 1 1/2 hours of my time and put me behind schedule. Customer service could not assist. Unreliable online appointment setting

Évaluation :

5

so easy!

Évaluation :

2

I reserved 12 moving blankets. They had 5, but 2 were soaked because they were kept outdoors in the rain. So I took three. But I didn't realize that one was still damp enough to ruin a beautiful, old family bookshelf when I used it to wrap it up for only about 4 hours. The woman told me I could go to any Uhaul and they would give me the remaining 9 blankets. Helpful information. But then my local Uhaul place didn't have ANY blankets. So I paid for 12, got 2 dry ones and 1 wet one which left stains on my fancy bookshelf.

Évaluation :

5

Have everything fixed

Évaluation :

5

Everything was awesome thank you

Évaluation :

2

The truck was dirty when we picked it up and the tank was on the F, but we eventually found out that it wasn't completely full. The location was also not very clean or very focused on making sure everything was the way it should be. Once the guy printed off my papers and then handed me the keys, he was done. No walk around check, not verification, no "how can I help you?" or anything.

Évaluation :

3

Better upkeep on the trucks. The passenger mirror wouldn't move. The turn signal had to be turned off manually. The passenger area of the truck was very dirty.

Évaluation :

5

Easy drop off, just pull up and drop

Évaluation :

5

I have used this place before and the service is always great. Friendly and fast service. Merci encore!

Évaluation :

1

TERRIBLE CUSTOMER SERVICE! Worst Uhaul experience i've ever had. Do not recommend this location even for the people i hate most!

Évaluation :

5

Very easy rental and good equipment. Thank you!

Évaluation :

1

My uhaul reservation was changed to a location 25 minutes away and they gave my truck to someone else. I then had to go to a location another 40 minutes away for my U-Haul. Terrible experience

Évaluation :

4

This location has a nice selection of rentals available. I used the Ford cargo Van for my move and it was a great vehicle. I averaged 19 MPG and it had enough space for this move.

Évaluation :

5

The owner and location had great customer service. He went above and beyond to accommodate us when the truck we reserved was not available.

Évaluation :

3

Find a location that isn't full of alcohol and drug paraphernalia.

Évaluation :

1

The location was a Head Shop with a vast assortment of drug paraphernalia. I could have gotten past that if it hadn't taken more than an hour due to "computer" problems. If I had any other options, I would have walked out, but I flew up from to get my motorcycle and that was the only suitable trailer available. I will not use that location again.

Évaluation :

5

Let them know it was a very quick and easy checkout and in process with our location. 5 stars.

Évaluation :

3

I would have to say in all honesty nothing to sing and dance about but they were proficient and got the job done.