Customer Reviews for Rochester Event & Equipment Rental
(U-Haul Neighborhood Dealer)

448 évaluations

1974 Rochester Industrial Dr   Rochester Hills, MI 48309

(248) 652-7867

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(248) 652-7867

1974 Rochester Industrial Dr
Rochester Hills, MI 48309

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff was very friendly and professional. I rented a truck for a very short period of time but it was a very smooth transaction.

KARON KOLAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Chuba 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN CHATMAN 
Évaluation :
5

Outstanding service with loading and unloading assistance. I'm very pleased with the ease in moving out of my office today. A special thank you to the two very polite and strong men who managed heavy pieces of furniture and numerous boxes without a glitch.

MARY JO FLETT 
Évaluation :
5

The App did not give instructions for a Sunday pickup... Had I not called the location Saturday I would not have been able to obtain the vehicle. The service was great at Rochester Event & Equipment Rental other than that they were helpful with something that was left in the Uhaul and saved it for us to pick up. Thank you Dan!

Christine Kunze 
Évaluation :
5

Merci

john heinrich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Schwanitz jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY DANA VIAL 
Évaluation :
5

Nice Vehicles. Great People like Dan & Mike to take care of you from Booking to Pick up & Drop Off :) Thank you !!!!

DONALD DMELLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee perez 
Évaluation :
5

Rented a truck for three hours to move some furniture from my home to my son's home. Truck was perfect size for what we were moving. Rep at location had trouble with the Uhaul website when checking in, so it took him longer than he wanted when we picked it up. Not his fault. Got the truck back before closing time-good rental-no issues.

Joseph Kolanowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark Geater 
Évaluation :
1

Hassle experience with app. Vehicle head lights not up to the mark. Driver seat adjustment was not there. Too much time to take mobile pickup

Manoj Prabhakara Thirugnanam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRS SERVICE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Grogan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA HIDALGO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Farrell 
Évaluation :
1

I was charged twice (still need to correct it) and picked up a vehicle with 3/4 full tank so ended up spending $30 on gas that I didn't use. Very unprofessional

Pat Catlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Wolf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS CORAL 
Évaluation :
4

The office area is a mess. Store is not as professional as a dedicated UHAUL store. But other than that everything else was fine.

Mark Buchanan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEN NIED 
Évaluation :
5

Great folks that work there, fast an friendly at getting you in an out.. Thanks guys

MARCELLA MARIE MATNEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRS SERVICE 
Évaluation :
5

The vehicle was clean. Suspension is so bad that it damaged my belongings while driving 15mph under the speed limit for 1hr.

Stefan Bero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaden Eller 
Évaluation :
3

Equipment was not cleaned. The driver seat was malfunctioning. It will not adjust. It was very difficult for me to drive. When it was returned and the issue was told, they said they are aware of the issue and that the seat probably needs to be repaced.

surajit mandal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Owings 
Évaluation :
5

Thanks for everything

Mohammed Alsayyad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn austin 
Évaluation :
5

Very helpful. Not stressful, met my needs in an emergency situation. Grateful

NINA DIXON 
Évaluation :
5

Easy all around. There was a light on the dash, but it was explained clearly before I left.

Christopher Cobb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mosbe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadi Albanaa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL LECLAIR 
Évaluation :
4

Took a couple minutes to figure out how to adjust the mirrors properly, there may have been a sticker but I couldn’t find one

William Kirkconnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl Kling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul Castillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige Bacon 
Évaluation :
2

The staff was cleaning chairs and did not offer directions or any help.

Robert Sharp 
Évaluation :
5

Very friendly affordable prices can't say enough how welcoming the staff was, super convenient and quick made move in day a breeze! Thank you!!

Gabriel Balowski 
Évaluation :
5

The location was very convenient and the staff was very professional, friendly and helpful. They made the whole process easy and comfortable. But, the van was dirty inside and had an odor. The steering wheel was sticky, the cup holders had dirt inside them and the door interior was scuffed with dirt. Everything I touched was dirty and sticky. I had to wipe it all off before I could drive it. I cleaned it more at home and returned it cleaner than I got it. All that said, I would definitely rent from this location again.

Anne Burcz 
Évaluation :
5

Convenient, not busy very easy access.

A Preston 
Évaluation :
4

Need to advertise the great services better.

Nancy Savage 
Évaluation :
5

Convenient location, friendly staff, availability of equipment. Quick check out process. Very good experience. The location and internet information area little weak in terms of communication.

Nancy Savage 
Évaluation :
5

Forgot my wallet in the truck and owner came on Memorial Day weekend to save the day.

Nathan Karlyle 
Évaluation :
2

The rental truck was properly maintained and worked well. This location's computer system was down, which caused issues with checking in and returning the truck. The initial mileage was grossly overestimated, and the check in of the truck to correct the mileage total was very delayed. Only after I called UHaul's National customer service and the regional manager was contacted the truck was checked in and the mileage was corrected. If at all possible, rent from another location. UHaul's customer service was excellent, it is just this location in particular that was unsatisfactory.

Amanda Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Wilson 
Évaluation :
1

The vehicle I was rented was a piece of sh't. It shook constantly and rattle like it was falling apart. I was afraid of driving it. This vehicle should not be allowed on the road. I can't believe I had to pay $149 to rent this for only a few hours. The back lift door would not stay closed as the vehicle rattled so much the lock would not stay in place, causing the door to open constantly. I will never rent again from U-hal. Plus, the office was a disaster(very messy and dirty. ) The two desk in the office was loaded on top with all kinds of paper and junk.

Earline Kerezsi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Wolf 
Évaluation :
1

They did not explain a single aspect of my rental from drop off location, time, or milage. Pricing was not explained and they did not ask if I wanted to pay a different way then the credit card I used to hold the reservation. They just charged the card and said sign here. The truck had not been cleaned and still contained rope from the previous renter. Would NOT recommend this location to anyone, they need to be retrained on the process and how to walk customers through the process.

Caitlin Simpson 
Évaluation :
5

Your app is horrible! So not user friendly. Too many requirements for verification. This experience really sucked. Thank heavens that there were people in the office who could bypass all the tech BS.

James Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brynn Williams 
Évaluation :
5

The guy there was above and beyond good service. What a difference that makes when you actually get service. Very happy about this experience.

Maureen Tobin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Emerzian 
Évaluation :
1

Absolutely atrocious check in process. I still have no ideal how much fuel I'm suppose to replace so I filled it up. The seat belt on the drivers side comes unbuckled. Yet to receive a copy of my contract or receipt. Return the truck was just as bad. Numerous online / app issues. Constant crashing. Miserable experience dealing with this U-Haul service. Wish I could be reimbursed.

NICK FOSTER 
Évaluation :
5

Nice folks, easy peasy! Thanks!

David Case 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Garrick 
Évaluation :
3

Office was messy looking. The truck was very dirty both inside the cabin and in back box truck area. It was gross to drive. (I have rented from two other locations. I know they are not perfect, but this was the worst!)

Michelle Tarrance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana Krambeck 
Évaluation :
2

Maintenance your your trucks scary too drive

BRADLEY WILLIAM JOHNSTON 
Évaluation :
3

Location was good. Staff was very good and provided information. The vehicle was below average. Lot of wind noise inside driver cabin as the door seals were not good. Also the cabin wasnt clean at the time of pickup.

Sachin Patil 
Évaluation :
5

App worked well. The truck was there and clean. However, the check air pressure light was on. One of the tires was at 30 while the other tires were at 70.

Karen Miller 
Évaluation :
3

Store, was junkey, with dog and something cat seen on counter.

Holly Lewis 
Évaluation :
5

The clerk was VERY kind and accommodating!!!! I got the uhaul that I needed quickly and without any hassle! I really appreciate how the clerk (forgive me, I don't remember his name) helped me during this tough transition in my life! I pray that he and his family are blessed! Thanks again for your exemplary customer service!!!!

Amyre Smith 
Évaluation :
3

I initially made a reservation at a different location and was met with poor customer service so I left and had to make a new reservation

NINA SANDRA BROWNLEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Gamble 
Évaluation :
4

Called for a last minute truck rental, they had one thankfully, it was clean and the two guys in the front were very nice. Thanks to them again.

STACIE HOWE 
Évaluation :
4

There were problems with incorrect additional equipment on my rental that I never received. Thanks to the manager who fixed that with one phone call.

Reed Mitchell 
Évaluation :
5

nothing...Great customer service, truck was clean and ready to go Would recommend for rental needs

Karen Philipski 
Évaluation :
5

Great friendly service! Would definitely recommend to all!

APRIL COPE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Nichols 
Évaluation :
5

The owner is a fantastic man, very professional with great personality

Emad Kamel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Lail 
Évaluation :
5

I wouldn't change a thing. If it's not broken, don't fix it!

MARTIN AGOSTA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Hlavaty 
Évaluation :
5

Great people. Great location. Highly recommended.

Andrea Stuck 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie Chapman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Bernock 
Évaluation :
5

Customer service was great! Pickup and drop off very easy and staff was very helpful! The truck I rented was fine for local rental, but worn and would not recommend for long distance. I did have to lubricate the lock so that it could be used for my after hours return.

James Gelement 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donita LacyAlexander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC ARNOLD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAVONE MASON 
Évaluation :
3

My major problem is after my return. For some reason my credit card is declining the tolls. But try to contact Uhaul! I could get the Pentagon quicker. Why doesn't your system have callbacks. The text from you suggested that you do, but I cannot find it - and I do want to pay my $61,35 balance. 978.317.6005

Lloyd Ternes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken koch 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melody Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg cislo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Breza 
Évaluation :
5

Excellent people moving they did a great job,I am very impressed with their job,really happy this guys did a great job and I will recommend them everywhere,Thank You from the button of my hard.

Irma Bengu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

surajit mandal 
Évaluation :
5

Keep the standard up , very pleased with the personnel and equipment. Thank you . God bless you.

GIUSEPPE COLLESANO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette Miller 
Évaluation :
5

Excelente service fast and easy

Fidelmar Garcia 
Évaluation :
5

Extremely old truck. The cluster panel / speedometer did not light up at night even when headlamps seemed to work

Akshay Kadu 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asia Matthews 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Niles 
Évaluation :
5

Good experience. Quick check in and return.

Xiaobing LIU 
Évaluation :
5

The gentleman at the Events location on Industrial Dr. did an excellent job in customer service and assisting us every step of the way

Blair Ingraham 
Évaluation :
5

Excellent professional business

Kevin McMahon 
Non les évaluations ont été soumises pour cet établissement.

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