Évaluations des clients Rochester Self Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rochester Self Storage LLC

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Sia T. le

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This was by far my easiest experience with U-Haul. Everything went smoothly and the staffs were very helpful especially the lady.

Campbell R. le

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Le client n'a pas laissé de commentaire.

kasahun M. le

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Thank you everything is so good.

Colin R. le

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Le client n'a pas laissé de commentaire.

Cynthia V. le

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Le client n'a pas laissé de commentaire.

Anya R. le

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Le client n'a pas laissé de commentaire.

Norman W. le

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I certify that the statement I am making is true and from the heart, I Norman C. Wunsch ,Can’t say with a clear conscience, that the experience I got from this whole business transaction could not have been more perfect everything went perfect, cannot think of this company enough for its professional courteous and helpful way doing business ! The pleasure was all mine thank you for such a great experience this type of service and courteous attention is rare these days it is much appreciated by me Norman C. Wunsch jr.

Robert Z. le

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Blankets were missing 2. I was then charged for the 2 not given to me at rental time.

Brandin J. le

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The uploading of the pictures took awhile, but otherwise. Good experience.

Jason M. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Le client n'a pas laissé de commentaire.

Marc C. le

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Le client n'a pas laissé de commentaire.

Danielle M. le

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Explain the full list of insurance for each plan.

Mark C. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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Secure and simple.

CHRIS H. le

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Brittney took great care of us! There was a slight issue with one of the trucks not being available so she upgraded us at no charge and handled everything quickly and professionally. Thank you very much!

Todd G. le

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Easy and quick. Thanks!

Blaine J. le

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Le client n'a pas laissé de commentaire.

charles P. le

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Le client n'a pas laissé de commentaire.

Alexander W. le

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Le client n'a pas laissé de commentaire.

Bonnie J. le

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Le client n'a pas laissé de commentaire.

steve F. le

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Allow me to pickup the truck where I ask to pick it up

Tyler H. le

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Le client n'a pas laissé de commentaire.

shantele M. le

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Very friendly and prices very affordable

JAMES S. le

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Great. Very helpful. Recommend!

Jenna H. le

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There was a little issue with the billing that I was assured would be taken care of, and it WAS with no problem. But the employees went above and beyond to assure me it would be handled. They were more worried about it than I was! Very good location.

Julie S. le

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Le client n'a pas laissé de commentaire.

Lamika W. le

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Thank goodness because i originally had a reservation for Lake Ave but the guy was not trained to process card or cash payments properly.

steve M. le

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Le client n'a pas laissé de commentaire.

Nancy W. le

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Le client n'a pas laissé de commentaire.

Robin D. le

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Making sure that the reserved equipment is available at the PREFERRED pick up location. Why bother allowing customers to choose their desired pick up location if the equipment isn't going to be there? Making the customer go out of THEIR way to get the vehicle isn't the best practice for happy customers.

Da'Nita D. le

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The computer wasn’t working and they had a hard time checking me in to receive the truck. This location was assigned to me after I made a reservation for a different location...I thought that was the whole point of making a reservation. .

Rashley Y. le

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Access to customer representative. I am charged for the after hours check-in because the online check in layout led me straight to the thank you page and did not let me upload the pictures. I called customer service numerous times so that they can relay the problem to the manager before creating the invoice and I was on hold all those times and was not able to reach a representative.

Eileen C. le

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Very convenient

John P. le

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Le client n'a pas laissé de commentaire.

Sankar K. le

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Everything was perfect . Great approach to renting

DAVE W. le

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This location was far from my son's college. I even called to request a closer location and this is what they gave me.

Chelsea E. le

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Don’t use the online check in

Mark G. le

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Difference of night and day from pick up. Person who greeted me was friendly and helpful.

Patrick F. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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Le client n'a pas laissé de commentaire.

Kurt D. le

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Worst experience ever! Ruined my entire day! Completely ruined my finances and my business for the day, pushed me back on work a whole extra day. Left me out to dry with my customers belongings without a care in the world. Definitely 2 thumps down and 10 toes down!!!!!!!

Javier N. le

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Le client n'a pas laissé de commentaire.

Kyle M. le

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The online access was ridiculously complicated and a terrible user experience. I feel like I spent more time on your mobile website than I did driving the damn truck. Some suggestions: - Prompt users to set up Drivers license info, contact info, etc, ahead of time so I'm not doing it in a parking lot - Verification process was weirdly mysterious and required a second contact person without explanation. Again, this could be handled before the reservation starts. You also had my credit card information on file, so I'm not sure why you needed anything else. - I chose my payment type 3 times throughout the process. Once when I first booked my reservation, once when I picked up the truck, and once when I dropped it off. Rather than requiring a user proactively choose their payment type at each step, show something like the card type, last four digits, and a link to change it if need be - The camera integration in the browser was a nice touch, but I'd be wary of requiring that permission from mobile users - Same with requiring sharing location, I'd consider finding another way of verifying that the truck was dropped in the correct location. I felt kinda held hostage being forced to share my location _after_ I've rented the truck - The person who handed me my key did not verify my identity at all. I said I needed my key, I verbally shared the truck number, and they handed it right over. This doesn't bother me personally, but this seems like a pretty big vulnerability. I could read any number off a truck, go in and say I did the online check-in and say I need my key. If I happen to catch a truck that's due for pickup, I can ride off with it. Presenting a 4-digit verification code could easily avert this attack vector

Joe F. le

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I was charged for furniture pads which I did not order or use. I've made several attempts to contact the rental location and they have all been ignored. I want a refund for the charge.

Kathleen C. le

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This location is not a main U-haul location. It is more of a service provided in addition to the Life Storage facility. The person could not explain what was covered under the insurance he asked us to buy.

Sheila K. le

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Le client n'a pas laissé de commentaire.

Laurence M. le

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I have picked up or dropped off equipment here before. The staff is helpful and friendly, and they feel they do a good job. Keep up the good work!

Rodney G. le

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The vehicle was clean but there is an issue with the steering. There is to much play from left to right where you have to constantly adjust (back and forth) to stay on course. The steering linkage should be adjusted pronto. And also check the transmission. The truck had trouble going in reverse.

jeremy H. le

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This was a great place to work with and not only will I call them again but I will recommend them to anyone who has uhaul needs.

Deb P. le

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Actually, nothing negative!! We had some confusion about our reservation initially, and the woman we worked with on the phone fixed everything beautifully. We were very VERY happy with the courtesy and flexibility, and PROBLEM-SOLVING SKILLS of your staff.!!!!

Jeanette R. le

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Le client n'a pas laissé de commentaire.

Andrew D O. le

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gas tank was not filled to promised amount on contract.

Ericka H. le

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I was curious if they offered AAA discounts - if they did it would have been nice for them to ask if I was a AAA member.

David W. le

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Le client n'a pas laissé de commentaire.

john S. le

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Le client n'a pas laissé de commentaire.

matthew G. le

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Staff very helpful

Kati S. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

John L. le

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Mike called me when the trailer was ready for pick up. This allowed us to coordinate the ideal time to make the transaction. He made everything clear and super easy. Thanks

Stephen L. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Driver door needed to be slammed shut. Otherwise everything was fine.

Gregory M. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Linda C. le

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Le client n'a pas laissé de commentaire.

Colin D. le

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Uhaul charged us for the use of a dolly that we never requested or used. It wasn’t a lot but they didn’t even tell us they were doing it. Their new billing system cuts out human interaction and allows them to add on extra fees for items we didn’t use and no way to dispute the bill. I imagine it’s part of their business plan. If they add $10 to everyone’s rental and make it hard to dispute, most folks will just pay it. The dishonestly of it does not sit well with me.

Jose S. le

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While clean the inside just felt a bit grimy. Could probably use a wipe down with some lysol.

Lissette M. le

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easy drop off

Lisa B. le

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Rochester self service was excellent. Diane and mike and also Bethany were patient kind and very helpful. Thank you for all your help!!

lee G. le

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Le client n'a pas laissé de commentaire.

derek W. le

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Employee was very helpful selecting best options for us; supplying blankets etc.

Laura P. le

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Le client n'a pas laissé de commentaire.

John N. le

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Le client n'a pas laissé de commentaire.

Ali B. le

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There was no drop box and we were ‘t given a code to enter the lot to park the truck.

Heather N. le

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I didn't get the location I selected and wasn't given an address to the new location. All I was told was "Rochester self storage" and there were 5 results on Google so that was not helpful. Thankfully, the gentleman at the Lake Avenue site helped me find the address. This oversite from Uhaul made me not want to use your services again.

Alexander M. le

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Le client n'a pas laissé de commentaire.

William P. le

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Very friendly and efficient service. Explained everything really well. Van was clean, filled with gas, and worked great. Definitely recommend this location.

Robert S. le

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Le client n'a pas laissé de commentaire.

Joan M. le

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Le client n'a pas laissé de commentaire.

Jeanette R. le

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Le client n'a pas laissé de commentaire.

SHAUNA K. le

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A gated location. Employee (shouting out the window, would not leave his building) told us to just leave it outside the gate. We only chose this location because it was cheaper to return to- now we know why!!

darrien H. le

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Le client n'a pas laissé de commentaire.

Angela P. le

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Keep up the excellent work!

Courtney W. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Great for 24 hour self check in

Richard D. le

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I had changed my pick up point from railroad street to Jefferson rd by phone conversation and had verification email but when I went to pick up it wasnt honored. I would think by planning ahead and reserving would work but I was very inconvenienced and my drop off couldn't be changed either so out of my way twice. I might consider next time a different company. Employees were sincere but commented it's a difficult system

R. Bruce B. le

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Friendly and proficient.

Wiiliam H. le

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Pick up area was very muddy. The trailer that I picked up was in the muddiest part of the mostly empty lot. It could easily have been placed in a better spot.

Rachel M. le

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Le client n'a pas laissé de commentaire.

Evan C. le

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This was my first time renting a moving van, and I’m happy with the experience and customer service I received. The gentleman who assisted me when I picked the truck up was incredibly helpful and accommodating. The store manager was working when I returned the truck, and she was also excellent to work with. I would definitely recommend this location to friends

Tyler C. le

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Le client n'a pas laissé de commentaire.

JACK S. le

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Le client n'a pas laissé de commentaire.

Luis R. le

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No me gusto el local la persona que me rwnto el truck dijo que estaba full cuando lo fui a entregar y le puse la gasolina qque faltaba me di de cuenta que la aguja del tanque subio mas de donde el dijo que estaba full. Muy mal servicio. El mejor local de u-hul es lake avenue rochester ny

wanda T. le

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the location was hard to find, as I had to drive through a back alley to find it & the roadway was full of potholes.

Brian H. le

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Everything was great. Service and staff were excellent and friendly. In and out in time!

LISA D. G. le

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Customer service was great. The vehicle and storage unit were nice and clean.

Gregory G. le

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Le client n'a pas laissé de commentaire.

david A. le

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Le client n'a pas laissé de commentaire.