Customer Reviews for Rock And Sons Rentals LLC
(U-Haul Neighborhood Dealer)

661 évaluations

2304 E Adams Ave   La Grande, OR 97850

(541) 963-0208

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(541) 963-0208

2304 E Adams Ave
La Grande, OR 97850

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Quick and efficient

Bob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C. 
Évaluation :
5

Super kind and polite! Unhitched trailer and moved it to its spot. I didn't even have to get out of the car! Thanks so much! Diana

Diana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis N. 
Évaluation :
5

I have rented both Tow Dolly's and Trailers from U-Haul, and Rock & Sons has absolutely fantastic customer service. Justin is very helpful and ensure the equipment is inspected and working properly before use. Thank you Justin. John

John F. 
Évaluation :
5

Rock and Sons greeted me as I arrived. Car hauler was loaded quickly and the pick up location was quick in completing the check out. Equipment was ready to go and I had NO problems.

Victor S. 
Évaluation :
5

Great customer service!

Roger T. 
Évaluation :
3

The big guy behind the counter at check in was very dismissive and seemed to have a significant chip on his shoulder… other than that the rest of the people I dealt with were very friendly and helpful.

PHILIP T. 
Évaluation :
5

The team is amazing and helpful.

noah R. 
Évaluation :
3

rep was a little brief for my liking

ken C. 
Évaluation :
5

They had exactly what I needed, and on short notice. Very friendly, very accommodating. I will definitely use Rock and Sons U Haul again. Sam

SAMUEL T. 
Évaluation :
1

The worst rental experience I've ever had. I was told I could leave it in Bothell Washington if I didn't need it anymore and come to find out they made me drive it back to La grand Oregon and they charged me for the mileage back. What a joke

Mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tia C. 
Évaluation :
4

Quick and friendly!

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON M. 
Évaluation :
5

Very easy and quick drop-off. I made the reservation here before picking up the trailer in Portland. Staff was informative and helpful.

Tom H. 
Évaluation :
5

Very customer friendly and great service

Greg H. 
Évaluation :
5

the people we picked up and dropped off with were wonderful. your online support is absolutely awful

kye Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristina H. 
Évaluation :
3

Apparently the trailer I rented was reported stolen by uhaul! I had called the 1-800 # on two separate occasions detailing my needs and extending my rental contract. They assured me it was okay and had approved said time. I DID NOT steal your equipment and had made sure to let UHAUL know of my whereabouts and plans. Very disappointed and will probably not use uhaul again, aside from the overcharging out my pocket for a move. Thanks uhaul for a bad first experience, figured y'all would be helpful and understanding. Rock and Sons are the folk who let me know of the situation and I'm in utter disbelief. Stolen??? Are you serious?

Jared E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
4

This was NOT the location I specified in my reservation. Dog slobber all over the inside of the windows in the truck. Wheel bearing on the trailer failed, costing me an hour. Your roadside support staff were incompetent. I told them exactly where I was by highway, mile marker and nearest city, but because their location drop pin thing wouldn't work, they got all flustered and kept telling me they were in Florida. The guy that came out with a replacement trailer was very helpful.

Paul K. 
Évaluation :
5

We were charged for a dozen moving blankets but soon realized upon packing and cleaning the truck with everything we rented that we were only given half a dozen of the blankets. Hoping that I will be charged for the missing six. We struggled to get the 26footer we so desperately needed and as a result, ended up needing To rent two trucks to do the job of one. The turn process was smooth and the instructions easy to follow. Overall, a fair experience.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel G. 
Évaluation :
5

Ivan was very professional and helpful.

Stephen H. 
Évaluation :
5

We reserved a truck 3 weeks in advance and got a call the night before and were told the truck we wanted was not available and if we wanted a truck we had to drive to the next city ovet and it was a smaller truck.

Thomas K. 
Évaluation :
5

U-Haul needs to provide a full tank of gasoline in their pickup rentals.This would make it much easier to return the vehicle replacing the gasoline that has been used. As it is, it's necessary to guess at the amount needed, often resulting in putting in more than necessary or having U-Haul replace the gasoline at a cost well above market rate. This practice needs to stop and will have an impact on any future rentals I may consider.

GARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
4

This location had great customer service! So, there is nothing that can improve in.

Ted J. 
Évaluation :
5

Cannot say enough about the great Customer Service from this facility. So helpful and easy to work with!! Would recommend to anyone, good guys!! Thank again for all your help!!!

Ronald B. 
Évaluation :
5

Good service

Josu A. 
Évaluation :
5

Awesome customer service. Very helpful

JOE H. 
Évaluation :
4

Windshield with a big crack

Kay H. 
Évaluation :
2

Uhaul on outside and inside was dirty, windshield wiper was broken and had to replace during trip. Air conditioner vents were broken and could not close or open properly. Doors are not sealed properly so was super noisy with wind coming through doors when driving.

Christopher B. 
Évaluation :
3

Wash the truck and actually give a full tank if you are going to charge the customer for not filling it up even though they started with a little over half a tank.

Gary C. 
Évaluation :
5

Great super friendly people!

Loren B. 
Évaluation :
4

Oil light on in uhaul. Had to put 2 quarts of oil in it and light stayed on

David H. 
Évaluation :
5

Ivan is awesome

Valorie P. 
Évaluation :
5

Excellent customer service and equipment maintenance. My towing trip was uneventful, smooth, reliable the way it was meant to be. Thanks to the staff at Rock & Sons.

John F. 
Évaluation :
1

I reserved a 10 ft truck. When I picked it up I was told they had changed the reservation to a 15ft truck due to a truck requiring drop off in the location was going to.tgey did disclose "minor" previous damage on the drivers side door. I was told the damage did "not impact driveability". This was not true. The damage prevented the door from depressing the mechanism that registers the door is closed. This resulted in a near constant dinging noise and an alert to "shift to park" additionally the door registered as open leading to the interior light remaining on at all times. We live In a very rural location. Returning the truck would have bern over an hour in the opposite direction. We were able to place a piece of foaming the door mechanism to fool the truck into thinking the door was closed. But then had to climb in and out over the passenger seat. Additionally the truck was GROSS. There were multiple empty energy drink cans, moldy old mini-donuts, and gas station foods wrappers under the seat. Everything was super sticky and dirty. The back of the truck was littered with debris. This was a terrible service which cost $315! No discount was given and the person checking us in kept saying what a good deal we were getting. What a joke! Will be looking into other options for future moves. Very disappointed.

Fawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valorie P. 
Évaluation :
5

Very friendly and knowledgeable staff.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephaney K. 
Évaluation :
3

The employee verbally warned me to make sure it's clean before I returned it but when I got to the house I was unpacking there were bottles (most of which had urine and tobacco spit) and Receipts under the seats and the bed in the back was covered in sawdust and dirt. The second employee I returned the vehicle to tried to write off a higher number on the odometer until I showed them I had a picture I took when I got there to prove otherwise.

Damian H. 
Évaluation :
4

I was charged additional mileage despite only going to my destination. More mileage up front would have prevented that. No fault of the shop. The mountain pass was closed so I had to turn back adding miles that weren't expected.

Will C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jann W. 
Évaluation :
5

Gentleman checking out the trailer was super helpful as was the man who hooked up the traile

Brenda B. 
Évaluation :
5

Great effort and helpful

Stan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
3

Difficult to locate with next building painted in uhaul colors

DEAN R. 
Évaluation :
5

This isn't even the location that I rented from. Renting this truck required 11 phone calls. Buying a house didn't require that many calls.

Andrew H. 
Évaluation :
5

Staff very helpful and accommodating. Thank you

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
1

The tall guy in charge at this facility is just a moron.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F. 
Évaluation :
5

Ivan is awesome

dean B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camilla B. 
Évaluation :
5

Person was helpful took his time with me to equipment checked in.

Timothy K. 
Évaluation :
5

I appreciate the quick service to accommodate my needs! You have a great team here in town

Asega L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
5

The representative was comprehensive and he has taken account about all the issues for the cost we have met during all the rent. Great service

SYLVAIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer B. 
Évaluation :
5

Great service!

Richard M. 
Évaluation :
5

I parked the truck and went inside. Cheerful dude at the counter immediately took my paperwork, checked out the truck, and had me ready to leave with my receipt. Before he could return from checking the truck, which took about 90 seconds, another employee came around ready to help me. These guys are on the ball, and the whole experience, as brief as it was, was very pleasant. Seven thumbs up.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa P. 
Évaluation :
4

Cruise control would be nice.

RONALD V. 
Évaluation :
3

I like your products but website not good.

Kevin M. 
Évaluation :
5

Kyle is AWESOME

GARRETT L. 
Évaluation :
4

Be sure to check the fluid levels before the rental starts. I had a low oil level light come on and had to add 2 quarts of oil.

David R. 
Évaluation :
4

La Grande Oregon has limited supplies. It is tough when you have to go 2,5 hours to Ontario Or to get AutoTransport and Idaho to get a moving truck. The assistant at Rock & Sons U Haul was rude when I tried to pickup supplies. He tried to charge me after I paid online!!

George M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan D. 
Évaluation :
5

Ivan in Le Grande was exceptionally helpful in renting me a 20 foot moving truck.

Randolph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Ivan, in La Grande, OR, was very helpful, had exactly what we needed and explained the return process. He made it easy and seamless.

REBECCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandy B. 
Évaluation :
3

Cab of the uhaul was gross and sticky and the guys at the place I picked up the uhaul were rude.

Cyrstin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLAN HOWARD R. 
Évaluation :
5

Rock and Sons has done an excellent job for us. We rent a U-haul twice a week to take produce to frontier communities in Northeast Oregon, and we feel that Ivan (and the other staff there) always do their absolute best to accommodate us.

Audrey S. 
Évaluation :
4

Just dropped it off, didn't go inside or anything. BUT - UHaul itself? They messed up my contract, I tried calling three times and I was on hold for over an hour once and over 35 minutes the other two times. Something happened with their online computer system or app or something and they cancelled my contract and then had to re-issue it. The UHAUL company itself I found to be EXTREMELY unprofessional.

Charlotte C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

These guys are great! They took care of me when UHAUL DID NOT!

Lonnie S. 
Évaluation :
5

Only needed a truck to move appliances. They upgraded the truck to the next highest to insure I would have a ramp, but charged the same price. No frills, just a uhaul place.

kelley D. 
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