Évaluations des clients Rock Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rock Automotive

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John A. le

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Le client n'a pas laissé de commentaire.

Willian F. le

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These people are the best. Absolutely no change for the better is needed at this location.

Cory W. le

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I was charged for the insurance for two days and only regretted it for a few hours. I was charged for gas, when I returned it with more gas than when u got it! This place is a rip off!

Britt B. le

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Lady was very nice In the state of WA you have to tie down your load can you offer a tarp and bungies for rent or sale.

Annetrinette D. le

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Le client n'a pas laissé de commentaire.

Saeid M. le

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This owner stole my money by charging my account anther $50.49 bc I wanted to be nice with them n bring their truck ahead of my reserved time. I supposed to bring the car at 6.30pm but I thought I can be done around noon and I told them may be at noon. Now they are telling me that because you did not bring it at noon I have to pay $50.49 extra. My reservation time was from 6.40 pm to day after tht at 6.40pm. This is bullshit scham.

Tyausha G. le

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Le client n'a pas laissé de commentaire.

Gail J. le

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Never again use the on-line, download app again !!!! What a nightmare.

Robert S. le

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Le client n'a pas laissé de commentaire.

Kathleen T. le

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This place is not open on Saturday so if you don't like interacting with a smart phone, avoid it. The online system is glitchy, asks for pictures 0over and over and disconnects.

Mark M. le

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Le client n'a pas laissé de commentaire.

LONNIE P. le

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I dropped off my rental before anyone was there. Don't trust Google maps to find your location.

Renata J. le

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Le client n'a pas laissé de commentaire.

Geoff F. le

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They wouldn’t check me in while I was there and then charged me extra for gas. I will be disputing this.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Matt H. le

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Le client n'a pas laissé de commentaire.

Esther O. le

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Original Order was for pick up from 2408 S 288th St Federal Way, waited almost an hour, app non functional and no staff on site. Had to be routed to this site and then lost 1.5 hour of moving help already paid for. Will not use Uhaul again.

Mat S. le

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Le client n'a pas laissé de commentaire.

Ernesto O. le

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I was provided extra attention and other accomadations. They went out of their way to assist me. My circumstances made it very difficult but the service they provided really made it so much easier for me. I was not familiar with towing and they guided me and inspected my equipment. I definitely recommend Rocket Automotive location in Federal Way-Kent , WA. Perfect 10. (5 Stars)

Suzette O. le

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Attention: Stan, Uhaul Agent Re: U-Haul Contract 86498852 U-Haul Reference #2177925 As a proximate result, the U-haul truck was not returned on 4/10/2019, that was unlawfully printed on U-haul contract #86498852 and calculated in the total cost by the a Rock Automotive employee it was returned on 4/09/2019 and rented on 4/08/2019. The State of Washington has strict laws regarding making a false or misleading statement and false or misleading advertising which is punishable as a gross misdemeanor with a penalty of 1-year in jail. RCW 9A.76.175 https://apps.leg.wa.gov/RCW/default.aspx?cite=9A.76.175 RCW 9.04.050 https://app.leg.wa.gov/rcw/default.aspx?cite=9.04.050 The U-haul truck was not kept for two-periods as a matter of fact it was professionally returned on 4/9/2019, 1-day after it was rented for correction it was supremely cleaned with extra gasoline included and it was originally suppose to be returned on 4/09/2019 at 5:45 p.m. due to the terrible rain-storm I returned it shortly after the close of business and they close at 6:00 p.m.. I rented it on 4/8/2019, as agreed over the telephone with the employee she requested that I arrive by 5:45 p.m. on 4/8/2019, as you can see I was there at exactly 5:45 p.m. I honestly returned the U-haul truck on 4/09/2019, and that, I never used it I never packed it with truck storage items. For instance, I never sat in the U-haul truck's driver's seat and turned the ignition key in order to start the engine and drive away with any packed items in the truck's storage area located in the back of the truck. The U-haul truck that I rented remained parked at my destination until the rain-storm stopped since I have a verifiable physician's restrictions on my physical impairment, and that, I cannot work in the rain due to severe arthritis. As a proximate result, the truck remained parked at my destination and that the move has been delayed until 5/30/2019, heretofore, I will have to re-rent the U-haul truck on 5/30/2019 and pay twice. In communication, I mentioned to the U-haul employee (woman) that I will have to re-rent the truck on or about 5/30/2019, on my legal move-out date. In advance, I politely requested that she only charge $40.00, on my Milestone Credit Card ending in 6623, upon signing the truck rental contract. In addition, I informed her that I would pay the remaining charges of $17.00, by using my debit card or a separate credit card after she stated that the total charges may be approximately $57.00. I clearly specified this request to her and she basically responded by stating, "sure, I guess I can do that I will charge your card when you return the truck on 4/09/2019 and you can make two separate payments etc." Information In Regard To The 1st Day Of U-haul Rental On 4/08/2019 You should know that there were two employees sitting in the office at the time of my arrival and during the truck rental process which lasted approximately 20-minutes. A

Tyron A. le

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Great service

Farhan M. le

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They are over charged me

Maiwand H. le

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It was the worst experience with this location because I drove 3 miles and it consumed almost 4 gallon gas I told the lady that the fuel empire has problem, but she said no. And they also charged me for hour as well. I don’t recommend this place . They were like fake business.

mark G. le

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Le client n'a pas laissé de commentaire.

Loyal O. le

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Best location and experience with pick up and drop off I have ever had with uhaul

Joe I. le

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Le client n'a pas laissé de commentaire.

jesus F. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Your website needs updated/improve. Initially, my husband requested rental of one bnb of your trailer. Luckily he re-checked to make sure the trailer is ready & available at the U-Haul in Federal Way, WA. just to find out your website didn't go through. Gina Schmidt

haley J. le

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Le client n'a pas laissé de commentaire.