I had the worse experience at this location. I was charged a late fee drop off when I clearly returned the truck on time. And when they realized that they've made a mistake they reluctant to give my money back. DON'T EVER RENT A TRUCK AT THAT LOCATION!!!!Charly Bernard N.
Customer Reviews for Rock Bottom Road Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Middletown, NY 10941
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The original location was scheduled to be in New Windsor NY. My appointment was at 1:00PM and when I showed up not only did they not have the vehicle but the guy at the desk was extraordinarily unhelpful. I don't know if he was new or what. All he could tell me if that they didn't have a vehicle for me regardless of my reservation. He then told me to call the main dispatch to see if they can find me a truck. Why in the world is that my responsibility? What is UHauls responsibility? So I did end up calling and the people found me a truck in Middletown 30 minutes away. So I ended up picking up the truck at 2:40ish instead of 1:00PM. Way too much added stress to an already stressful long distance move.stephen D.
Le client n'a pas laissé de commentaire.Barbara C.
Very rude service. Not helpful. They smoke in the building and put cigarettes in a bucket of water. Dirty blades in counter and they use a cracked laptop computer. I would rather walk 300 miles before ever going there. Warning these guys are not business men. I don't want this to be a reflection of uhual . Uhual is a great company. These guys should be ashamed of themselves. I hope uhual company never deals with them again. The lies and crookedness of these guys are shameful.Carol R.
Le client n'a pas laissé de commentaire.joseph L.
Not smoke in the building.Loius T.
Bob was a delightful person who stayed late till I arrived, managed to easily get the paperwork done and keys obtainedANSAR MOHAMED J.
Le client n'a pas laissé de commentaire.susan F.
Le client n'a pas laissé de commentaire.Keisha D.