MET ME OUTSIDE AND QUICKLY CHECKED ME IN, GREAT SERVICE.
jack M.
Customer Reviews for Rock Hollow Stone Landscaping Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I couldn't drop off the uhaul when needed due to gates being closed making me miss some work in the morning as well as my dad also missing work to drive me back. Very inconvenient and was not expressive that the uhaul can't just be dropped off whenever.
Brandon H.As expected
Monte R.The only suggestion for this location would be to display a sign for the specific spot to park the truck for return check in.
David B.This location needs no improvements as they were first Class!!!!!!!!
JAMES D.I just called to make sure that the owners did in fact get argue hall as we returned it a day early and it was on Sunday and left it at the front gate. I called to be sure that everything was in order and the gentleman was very kind and assuring. Thank you for helping us.
Robert M.Customer service was exceptional, will definitely be renting from this location again.
steve G.Great customer service, contract explained very well and you can't beat the rate. Thank you for your kindness.
Genice P.Rock hollow and their staff is amazing. Hands down the best place to rent a uhaul and they are extremely helpful and knowledgeable. I would highly recommend them to anyone who needs a uhaul!!
Mike J.The folks here are always top notch.
Robby S.We live here and they are always going above and beyond to help customers.
Robby S.Easier to return after 6:39pm
Tammy N.Staff are very friendly and helpful. They have gone beyond and above to help me when dropping off other equipment to their location.
Isaac H.The moving truck wasn't swept out by the previous renters. The vehicle trailer still had ice/snow on it and wasn't ready for my vehicle. So I drove the moving truck home to load and back to the site at which time it was ready. This caused more miles than allotted on the rental agreement.
Kyle M.Great equipment and great customer service!!!!
Jeffrey S.Customer service was excellent - the guy behind the counter was absolutely great!! I just hate the uhaul process online. It's hard to use, co formations do t come through. The website is difficult- always has been.
Kimberly T.Equipment was clean. The right tailight wasn't working. I was there a week prior. Same problem. Overall it was good.
Ricky W.Very nice business and did a great job.
Brad S.N/a
Todd C.The uhaul system was not cooperating with pulling up my reservation. It took 20 minutes to fix with the employee on the phone getting help. Other than that, everything was smooth.
Kimberly G.Clean location, easy parking, friendly people.
David T.I walked in to rent a trailer, & was told I had to rent it on line! Went to my truck & tried renting on line, after 20 minutes of no success because it wouldn't take my drop off location, I called U-Haul, the lady took my info, & gave her # to call back if the call was dropped, & it was! So I called back, talked to a different person, they couldn't find where all the info was put in so we went through it again, after doing all that I was told they couldn't reserve a trailer & I needed to talk to the local office, so I was redirected to a local office & they couldn't find any of my info, & again... I had to give all the info over again. & 10 minutes later I was redirected again because they couldn't finish my reservation! Finally, after almost an hour I had a trailer reserved to pick up but with no drop off location, just a town where I was going! The staff at the pick up location was awesome, they got me on the road asap.
Michael S.Interior was dirty
Huy N.Employees were extremely courteous and helpful. By far easiest rental I've ever done.
Ben C.Great experience, the inclosed trailer we rented was ready to go, clean and as it turned out, just the right size. The price was fair, the service at Rock Hollow was outstanding.
Mike B.There was a lot of parking space, customer service was spot on and quick.. I honestly can't think of anything that would improve for the next person… maybe a free cold pop… lol
Mark S.had to wait till previous customer returned truck.
Ladana H.Great service
Landon H.Improve your app and customer service
Brent U.Very friendly, helpful, patient with us, went above and beyond expectations
Erika L.We were told we could return our rental ANY time. We went on Sunday, May 30th and this location was closed with gates locked so there was no where to leave the trailer and we had to make arrangements to turn it in the next day. There needs to be a place to leave rentals after hours.
Sara W.I've rented from 2 different U-Haul locations this week due to moving. The first one it was a horrible experience. The one from today was a complete opposite. The workers were wonderful and helpful.
Anita Y.Had to come after hours to drop off truck. The lot was completely blocked and I could not park the truck on the lot. Had to leave the truck on the road. Need a way to open the gate after hours.
MIKAYLA A.Greeted us on our arrival, very welcoming gentlemen!
MarySue D.This location was great. The rest of u haul inc is trash. Their lack of communication cost me 3 hours of time, extra mileage to pick up, and 3 hours of time for a moving company to set at my house while I was getting the trailer. Their customer service is ridiculous. Supposed to get a $50 dollar reimbursement with in 3-5 business days, was told yesterday that they can't get it to go threw. I will never use u haul again nor will I recommend u haul to anyone.
Ethan M.Outstanding and above and beyond service
Michael D.S.O.
Victor R.Cruise control!!!!!!!
Anthony J.Advised that truck had slightly less than 1/4 tank of gas and that I should return it with 1/4 tank and that I would receive a fuel credit. It was in fact just above empty and I tried to adjust it to that but was already fueling up and unable to take a picture of the fuel level. When I returned the truck in Idaho, they said I should have received the fuel credit from Rock Hollow - pick up location. Also, the trailer had a flat tire that I didn't notice until after the it was loaded - had to go to SW 29 location to have tire replaced which delayed the start of my trip. Also had to go back the day after I picked up the truck to get the remaining 14 of 24 pad we reserved weeks prior. Really, fuel levels, flat tires and not enough pads to fill a reservation - that's just piss poor service. I have spent nearly $5 000 with U-haul in the past 3 months, but will not be considering you for future business. What a shit show!
Don M.Staff was unbelievable, very kind and had me checked in, trailer hooked up to my truck in less than 15 mins and I was on my way. If I'm ever in need of a U-Haul in the future I will drive to Newcastle in a minute, it was that amazing of an experience... Tony MWC,OK
TONY R.She was nice!
NICOLE H.Good, fast, easy service. Decent price. I'll use one again for sure.
Richard S.Will use them again.
Cynthia C.The location that you automatically sent me was in Blanchard Oklahoma which is the closest drop off location but when I called them to see about dropping it off I was told that they were closed until further notice. I called the number in my text message and the lady said she would text me the address of the next nearest place which she never did she also said that she would fix my contract to show me putting on the extra miles to take it to the next closest place. She never did that either. So I was charged 20 more dollars to take do you haul to the nearest location. Not very happy with this experience at all
Deborah M.