Évaluations des clients Rock Safe Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rock Safe Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Alfred S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Betty P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve C. le

Évaluation :

The website is not too helpful for managing an order. I had to make changes at the pick-up location.

KELLI M. le

Évaluation :

It was not the location that was the problem, she was very nice. it was the 800 number that booked the U-Haul. everything went wrong they did not have a truck for me as they booked it at the wrong place so we spent 45 minutes driving to three places trying to find our truck. I received two phone calls confirming my pick up of the truck then I was told it closed before the timeframe they originally gave me and then we scrambled all afternoon trying to find it.

Shea S. le

Évaluation :

Great customer service!

Elizabeth S. le

Évaluation :

Very professional customer service rep from Rock Safe Self Storage who assisted us!

Cameron W. le

Évaluation :

Le client n'a pas laissé de commentaire.

SANDRA R. le

Évaluation :

Very friendly AND professionally handled U-Haul rental service, and a clean business. The folks here are very willing to accommodate — excellent rental experience.

James G. le

Évaluation :

The truck was dirty, looks like I hadn't been washed in weeks. I was on the phone reserving this for an hour with your representative and when I arrived the location did not have the size I reserved. So we had to spend another hour setting up the new rental. Very unprofessional and a big waste of time.

Ian M. le

Évaluation :

Manager was a great help. Ian

Thomas S. le

Évaluation :

Agent was very thorough and personable!

Ronald P. le

Évaluation :

Clerk was friendly and helpful. I would definitely rent here again.

Brent D. le

Évaluation :

The facility was fine but it was 15 miles away from the location that I thought I would be picking up the truck

Luis Alejandro L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick M. le

Évaluation :

Customer service was amazing

Annette A. le

Évaluation :

I thought it was very interesting that the girl never got up to go check the truck. She wanted a picture on my phone of the gas and mileage and that was it....... I’m extra careful because that’s who I am. But go see for yourself.

Ian F. le

Évaluation :

Truck was not clean and did not have the hand truck requested. Staff had to pull one from another truck because they did not have the right equipment. Got transferred to this location and they did not correct the mileage allotment. Was charged and extra $30 after returning the truck as a result despite including this information upon return.

Dean C. le

Évaluation :

I pulled up and there was no one around so I thought I was in the wrong location so I did a 5 point turn and was just about to leave and the gal came out said she would open the gate and to park the truck facing out behind the other trucks. The yard was extremely tight to maneuver a 27 foot truck, and I am a pretty good driver... it took approximately 25 minutes to figure it out..

Larry A. le

Évaluation :

Better communication between you and the storage complex. They were concerned about how many U-Haul trucks were being left there.