Le client n'a pas laissé de commentaire.Beth D.
Customer Reviews for Rock Solid Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Spring Branch, TX 78070
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h30 am à 12h pm / 1h pm à 5h pm
- Samedi et dimanche :
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Waited for 11/2 hours for someone to show up at the location to give me the trailer.Susan H.
The location was a house with absolutely no signage. Called twice and wasn't able to get a hold of anyone...walked up to the house and was told by whoever was there to "just drop it and I'll handle it later". At that point, he left the premises and left my 62 year old mother and I, to off load the trailer ourselves. Luckily, I was able to remove the trailer, but it almost rolled down the hill, since the property was not level. I picked this location because I assumed it was a business and would be given assistance. Absolutely horrible customer service and a extremely poor representation of U-Haul.REBECCA D.
The trailer i had reserved was no longer there when I got there and they told me that AFTER they had charged my credit card so I had to wait 5 days to be reemboursedMarden U.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Michael H.
The GPS will direct you for the next block it is not accurate on your location other than that the service was explicitJohn R.
Hard to find location. No attendants on siteEDUARDO V.
Rep was very helpful and polite.HELEN V.
I dropped off the Uhaul with a full tank. They marked on my sheet it was a quarter tank low. I didn't even drive enough miles to use a quarter tank of gas. I expect this to be resolved ASAP.Brett A.
I walked out of their office smelling like a smokers ash tray. GPS took me down the wrong road. Their large dogs were barking at every move I made. The location was a dump, I did not want to sit anywhere or be in there for any time. They young guy who checked me in was great and very professional, but the other two that were there didn't even give me a glance.James T.
Le client n'a pas laissé de commentaire.joann S.
Le client n'a pas laissé de commentaire.YEMAYA B.
Sunday we went to the closest uhaul dealer to drop off the truck and were told we couldn't do that and had to backtrack to another site further away. There, the video does not make it clear that you have to be on site to self-check in, and also didn't say the picture uploads had to be on your app which would not download at the site. So all the requested pictures were taken and we went home again to download the app to complete the check in only to be told we weren't in the assigned location!!! AGAIN, we returned to the dealer and finally were able to get it done!DIANE LOU F.
Great peopleJOHN H.
Very friendly and informative staff. A pleasure to do business with.Robert W.
Great friendly helpful peopleJOHN H.
Le client n'a pas laissé de commentaire.STEVEN W.
Very nice and friendlyDARREL H.
Le client n'a pas laissé de commentaire.Juan M G.
The person at this designated location wanted to refuse the truckMarti N.
Very rundown and customer service terrible!Richard N.
There was less than a quarter tank of gas in the truck and no blankets like i ordered.Wesley O.
Truck was not checked in immediately after return and uhaul billed us for four additional days. This was corrected after two phone calls to customer service.CHARLES R.