Customer Reviews for J&J Fleet Services
(Concessionnaire U-Haul dans le voisinage)

143 évaluations

9314 Madison Blvd   Madison, AL 35758

(256) 850-4094

Heures d'ouverture de l'établissement

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Services dans cet établissement :

Pour nous contacter

(256) 850-4094

9314 Madison Blvd
Madison, AL 35758

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I booked the truck for a 24/7 online pickup. When I went to retrieve the key, all of the keys weren't in the lock boxes. Luckily, someone was still there to go inside and get a key. If not, I'm not sure the keys would have been in the pickup box.

Joseph H. 
Évaluation :
5

Nothing. A great experience.

Travis A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
2

Truck was late getting back waited for 3 hours. I reserved 2 dollies did not have any inventory. Owner needs inventory.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heavenly I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOLANDA H. 
Évaluation :
2

Bald tires, a quarter tank of gas, the dolly I had reserved wasn't there, and I had to buy one. The people were nice, so I will definitely give them that credit. But Uhaul need better maintenance on the trucks, and to make sure folks get what they paid for.

William S. 
Évaluation :
5

Smooth transaction

Kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roderick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
3

Cargo area not swept. Constant low tire pressure indicator on front right tire, even when inflated. Not their fault, but after hours return through the UHAUL app was a pain in the ass. Would not accept photos, and no by-pass method to correct this. Had to call central help and wait for 15 minutes. This is the primary reason I would not recommend using this location if after hours return was needed.

Paul L. 
Évaluation :
4

Wash and clean the truck

William S. 
Évaluation :
2

Looks like the U-haul business is just a side venture. Needs to be upgraded to the normal company standards. People were very nice. Truck was marginal, could not get up to highway speed. Front wheels shook over 65 mph. The handtruck was unusable, tires were flat and axle was rusted. I was told the tank was 3/4 full, and it was. However, the receipt in the email received later erroneously showed the tank to be 7/8 full. I filled the tank to a little over 3/4 before returning the truck. Then I was charged &10,92 for two gallons. Not a big deal but I've never had such a poor experience before when renting from U-Haul.

Herbert B. 
Évaluation :
5

There are no improvements noted…excellent place to rent u-haul.

Tameko F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andromeka M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saketh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
2

We selected to pick up with our mobile device and it took 45 mins to verify everything and then we had to go inside the store anyway to get the keys. I also ordered an appliance dolly and moving blankets with my purchase, and there weren't any in the truck when we picked it up. When we asked about it, the guy said they didn't have any, but no one even called to tell me so that I could get it elsewhere. Overall it was a very disorganized experience and lacked significant communication.

Jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Regina P. 
Évaluation :
3

I reserved the vehicle on the UHAUL app. I went to the location to pick up the moving 10 foot moving truck a week later. Pickup date was 12 February 2022. The app was not working at that location. I had to wait in line to get a truck. After checking in, I had to give the store the same information I gave online, to get a truck. Nothing saved. After the event was over, I brought the truck back by 1500hrs, on the same day. No one was there. Again, the app was not working for turn in. I called the 1-800 for UHAUL. I was told the location below closed at 1200hrs on Saturday. Rocket Performance 9314 Madison Blvd Madison, AL 35758 The UHAUL Customer Service said they were going to record that I turned in the vehicle on Saturday, 12 Feb 2022 before 1500hrs. I aske for an email to confirm turn in and I would take pictures of the odometer, clean truck, dolly in the back of the truck. I was told there was an orange drop box around the building. Since nothing was marked, I walked around the building three times, found an orange box and dropped the key inside. I called back on Monday, 14 February 2022 but got no answer. Today, UHAUL customer service said they do not open until 1200hrs on Mondays. It was recorded that I had the vehicle for an additional two days and was charged that amount on my credit card. I received an email from UHAUL customer service, to send the pictures I took on 12 February 2022.

DARYUS E. 
Évaluation :
2

Needs a street sign on Madison Blvd. Very hard to find otherwise.

GRANT R. 
Évaluation :
3

We had a reservation to pick up at 9 am on 2/12. Someone finally showed up at 9:10 to open. There were several of us waiting at that point. The trailer were received was full of red clay mud. Additionally, the attach points for the tie downs were lacking. Definitely better designed trailers on the market. The after hours drop was amazing and truly the best part of the experience.

MICHAEL F. 
Évaluation :
5

Easy and smooth transaction! Thank you.

Brenda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Remove the orange peels from the cab and fix the leak in the cargo area.

Jonathan G. 
Évaluation :
2

The location was hard to find and parking was non-existent. Additionally, I was scheduled to drop off the keys in the secure lock box after hours. However, the drop box was wide open with no lock on it. I was greatly disappointed.

Deanna P. 
Évaluation :
5

I've been over charged several thousand dollars between this provider and a couple more.

DELWIN M. 
Évaluation :
5

I've been over charged several thousand dollars.

DELWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE D. 
Évaluation :
4

Provide a better process for drop-off, particularly rentals that are not daily rentals.

RAMON C. 
Évaluation :
1

Absolutely worst experience ever!!! I was also told the manager was going to contact me for my refund in the morning. I still have yet to hear back from them. Beyond frustrating!

Porsher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY W. 
Évaluation :
5

Everyone was polite and courteous. Was in and out.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake U. 
Évaluation :
1

This location does not have a sign to identify its location and is located behind other buildings. Extremely frustrating because what should have been a 30 minute task took almost two hours to complete as the two other Uhaul centers where I stopped directed me to the one location without a sign.

BOBBY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
2

Better customer service

Kileen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIE W. 
Évaluation :
1

I requested and paid for a rolling furniture cart that was not provided in my truck. Thankfully the moving company that was helping me happened to have one. Otherwise I wouldn't have been able to transport some of my items. I was not pleased.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
2

I paid for a dozen blankets and a large hand truck, was told they were in the back of the truck. Got to destination and had neither. Second day in a row this happened but two different pick up locations. Very frustrated.

JOHN H. 
Évaluation :
5

I am really glad I found this location. The staff was very friendly and knowledgeable. This will be my go to location for U-Haul rental. No recommended changes.

JEANNETTE M. 
Évaluation :
3

The drop off location guy was understanding of our situation and didn't charge us for being late when we clearly paid for the extra days. If he wasn't halfway decent we would of been charged alot more. Plus my quote originally quoted ended up being $300-$400 more than it should have been. Not a happy customer

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Great service, very friendly and professional help. This location was able to accommodate my immediate request and I'm very thankful for them

Gary D. 
Évaluation :
5

Add some gravel to parking to mitigate mud.

Charles J. 
Évaluation :
3

Everything is just in a really muddy parking lot with no clear direction on where to go or what to do.

Chris H. 
Évaluation :
5

Check engine light came on about 1/4 of the way into my trip. May be due for an oil change.

LANCE H. 
Évaluation :
5

Staff was great and very helpful. I would definitely recommend this location.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRITTANY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TABITHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andromeka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLYMPIA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA W. 
Évaluation :
5

This has to be one of the best locations I have ever dropped off a uhaul trailer. There was plenty of room to drop off the trailer and it will probably be the location I rent from if I need to rent equipment locally. Even though o dropped off after dark, there was enough light to do what was needed and the parking lot was large enough you could turn around without even having to back the trailer.

Aubrey W. 
Évaluation :
3

I had two drop offs, one for a trailer (Wednesday at 3:00pm) and one for the truck (Tuesday at 9:30am) and neither time was there anyone there to assist me. You'd think a business would be OPEN at these hours.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON P. 
Évaluation :
5

Very nice people running the show. I would wholly recommend the place!

Tamara T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
3

Personnel were very helpful and accomodating.

BRIAN LEIGH W. 
Évaluation :
5

Excellent service à la clientèle

Lowell F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mikah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell F. 
Évaluation :
3

After hours drop off just needs to have a little more lighting in this location.

Myra C. 
Évaluation :
5

Rien

Patricia T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond D. 
Évaluation :
5

Trailer was mechanically sound however could use a repaint. Whenever anything touched the exterior it left white residue all over your body, cargo and clothes. Other than that it was excellent!

Frederick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH N. 
Évaluation :
5

Very satisfied

GARFIELD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRITTANY M. 
Évaluation :
2

Was charged an extra day when I should not have been.

Alva B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODY C. 
Évaluation :
3

Wait area hot uninviting Staff? Hard to locate Very impersonal

roxanne L. 
Évaluation :
3

Wouldn't recommend this location, but it was convenient. Way to dark and dirty. Need a paved area, but still okay to drop off if it's daylight. Otherwise, be very careful.

Bobby A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
2

Have the necessary rental equipment available like dollies, floor runners, etc

DAVID S. 
Évaluation :
1

Not like any UHaul place I have rented from in the past. Not a professional place at all. I will not rent from this location again.

Gregory R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen K. 
Évaluation :
2

My trailer was not available and had to wait over 2 hours to get one

Mario D. 
Évaluation :
5

Nothing, the whole experience was very easy. and

Yughonda D. 
Non les évaluations ont été soumises pour cet établissement.

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