Customer Reviews for Rocket Performance
(Concessionnaire U-Haul dans le voisinage)

114 évaluations

9314 Madison Blvd   Madison, AL 35758

(256) 850-4094

Heures d'ouverture de l'établissement

  • Lun - mar : 12h pm à 5h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(256) 850-4094

9314 Madison Blvd
Madison, AL 35758

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 12h pm à 5h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Remove the orange peels from the cab and fix the leak in the cargo area.

Jonathan G. 
Évaluation :
2

The location was hard to find and parking was non-existent. Additionally, I was scheduled to drop off the keys in the secure lock box after hours. However, the drop box was wide open with no lock on it. I was greatly disappointed.

Deanna P. 
Évaluation :
5

I've been over charged several thousand dollars between this provider and a couple more.

DELWIN M. 
Évaluation :
5

I've been over charged several thousand dollars.

DELWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE D. 
Évaluation :
4

Provide a better process for drop-off, particularly rentals that are not daily rentals.

RAMON C. 
Évaluation :
1

Absolutely worst experience ever!!! I was also told the manager was going to contact me for my refund in the morning. I still have yet to hear back from them. Beyond frustrating!

Porsher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY W. 
Évaluation :
5

Everyone was polite and courteous. Was in and out.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake U. 
Évaluation :
1

This location does not have a sign to identify its location and is located behind other buildings. Extremely frustrating because what should have been a 30 minute task took almost two hours to complete as the two other Uhaul centers where I stopped directed me to the one location without a sign.

BOBBY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
2

Better customer service

Kileen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIE W. 
Évaluation :
1

I requested and paid for a rolling furniture cart that was not provided in my truck. Thankfully the moving company that was helping me happened to have one. Otherwise I wouldn't have been able to transport some of my items. I was not pleased.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
2

I paid for a dozen blankets and a large hand truck, was told they were in the back of the truck. Got to destination and had neither. Second day in a row this happened but two different pick up locations. Very frustrated.

JOHN H. 
Évaluation :
5

I am really glad I found this location. The staff was very friendly and knowledgeable. This will be my go to location for U-Haul rental. No recommended changes.

JEANNETTE M. 
Évaluation :
3

The drop off location guy was understanding of our situation and didn't charge us for being late when we clearly paid for the extra days. If he wasn't halfway decent we would of been charged alot more. Plus my quote originally quoted ended up being $300-$400 more than it should have been. Not a happy customer

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Great service, very friendly and professional help. This location was able to accommodate my immediate request and I'm very thankful for them

Gary D. 
Évaluation :
5

Add some gravel to parking to mitigate mud.

Charles J. 
Évaluation :
3

Everything is just in a really muddy parking lot with no clear direction on where to go or what to do.

Chris H. 
Évaluation :
5

Check engine light came on about 1/4 of the way into my trip. May be due for an oil change.

LANCE H. 
Évaluation :
5

Staff was great and very helpful. I would definitely recommend this location.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRITTANY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TABITHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andromeka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLYMPIA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA W. 
Évaluation :
5

This has to be one of the best locations I have ever dropped off a uhaul trailer. There was plenty of room to drop off the trailer and it will probably be the location I rent from if I need to rent equipment locally. Even though o dropped off after dark, there was enough light to do what was needed and the parking lot was large enough you could turn around without even having to back the trailer.

Aubrey W. 
Évaluation :
3

I had two drop offs, one for a trailer (Wednesday at 3:00pm) and one for the truck (Tuesday at 9:30am) and neither time was there anyone there to assist me. You'd think a business would be OPEN at these hours.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON P. 
Évaluation :
5

Very nice people running the show. I would wholly recommend the place!

Tamara T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
3

Personnel were very helpful and accomodating.

BRIAN LEIGH W. 
Évaluation :
5

Excellent service à la clientèle

Lowell F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mikah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell F. 
Évaluation :
3

After hours drop off just needs to have a little more lighting in this location.

Myra C. 
Évaluation :
5

Rien

Patricia T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond D. 
Évaluation :
5

Trailer was mechanically sound however could use a repaint. Whenever anything touched the exterior it left white residue all over your body, cargo and clothes. Other than that it was excellent!

Frederick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH N. 
Évaluation :
5

Very satisfied

GARFIELD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRITTANY M. 
Évaluation :
2

Was charged an extra day when I should not have been.

Alva B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODY C. 
Évaluation :
3

Wait area hot uninviting Staff? Hard to locate Very impersonal

roxanne L. 
Évaluation :
3

Wouldn't recommend this location, but it was convenient. Way to dark and dirty. Need a paved area, but still okay to drop off if it's daylight. Otherwise, be very careful.

Bobby A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
2

Have the necessary rental equipment available like dollies, floor runners, etc

DAVID S. 
Évaluation :
1

Not like any UHaul place I have rented from in the past. Not a professional place at all. I will not rent from this location again.

Gregory R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen K. 
Évaluation :
2

My trailer was not available and had to wait over 2 hours to get one

Mario D. 
Évaluation :
5

Nothing, the whole experience was very easy. and

Yughonda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffni B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Goverdhan G. 
Évaluation :
3

Could use better lighting. Was not clear where to park vehicle. Otherwise it was just fine.

DACODA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrence S. 
Évaluation :
3

It's urged a set of pads and the location that I picked it up from only had half of a set. However, the biggest issue I have with you Hall is that there was no Jack on the hitchton. I had to get help to lift the hitch off the ball when it was empty to drop it off.

Leo B. 
Évaluation :
3

Truck did not drive well, needed proper maintenance. It also leaked water when we traveled in the rain and this ruined my mattress.

DWAYNE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRENCE C. 
Évaluation :
4

The inside drivers side floor in the cab was muddy. But the yard there truck was in was muddy so there was no way to not get the floorboard muddy I would say. No problem. We were in and out in no time.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Killeen R. 
Évaluation :
5

Attendant was respectful and helpful. I would recommend not burning trash near the trailers. My hands were covered in ash after attaching the trailer to my vehicle. However, the attendant was helpful by allowing me to wash my hands and even provided GoJo hand soap.

STEVEN Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLARK S. 
Évaluation :
4

I scheduled the trailer pickup from a nearby location but they sent me to another one a few miles away. Looks like the "preferred" pickup location has little to do with where the actual equipment is located. Not a big deal but I'm surprised the reservation software couldn't tell me where to go for the pickup.

Rob S. 
Évaluation :
1

Nobody explained the drop off instructions, so we turned the key in before realizing we had to log anything online. So then they charged an extra $20, and I was charged twice. They didn't know where the key was, was still cleaning it, and acted clueless as to how the process should go. Very unimpressed. When I called the 1800 number, I waited for 40 minutes and never got an answer. So now I'm not even sure how to get my money back for the extra charges.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
1

Have assigned equipment positioned so customer can hook up to Hauler. Have people on site to move equipment around. Another customer moved trailer so I could get my trailer. I did online checkin and still took 45 minutes to leave the site. No on gave me any instructions on equipment. Terrible, terrible service.

Danny W. 
Évaluation :
5

The confirmation email actually gave the address of a different location. If I had not called to alter my reservation I wouldn't have known. Why didn't my confirmation email have the correct address? I understand the need to change the location but just let me know!

JENNIFER J. 
Évaluation :
5

Probably my best uhaul experience. Very knowledgeable and helpful. This location will be my choice for my future needs.

Sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN M. 
Évaluation :
4

Originally reserved a Uhaul at Mini Storage 7606 Madison Blvd, Huntsville, AL 35806. I went to pick up truck at this location and was told at the Mini Storage facility that the truck was at this Rocket Performance center instead. Uhaul never notified myself of the change. Because I had to drive further and had difficulty finding this facility, my overall move cost more money due to having paid for movers by the hour, 85.00, who were waiting for myself to get back to moving site while I was trying to find the new pickup location of Uhaul truck. If it were not for the Joey, the gentlemen who runs this Rocket Performance facility calling myself to see where I was, I would have lost more time trying to find it. Joey was very professional and courteous throughout the process.

MICHAEL P. 
Évaluation :
1

Oh boy, where do I begin? Well first off we tried to reserve a truck for Sunday. We never got that truck because your website and phones were down for over 8 hours. So, for Monday when I had to be out of our house by 12pm, we attempted to rent a truck again. It was reserved for 7am. I arrived and attemp

David S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lorin M. 
Évaluation :
4

When equipment is rented on line ensure equipment t is actually available. Ordered a 10 foot, bumped up to a 15 foot, that was for local use only, so eventually ended up with a 20 foot. All at the same rate as 10foot.

SAMUEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS T. 
Évaluation :
1

Dirty truck, did not return calls from messages, tried to rip me off

ADAM H. 
Évaluation :
5

Friendly and knowledgable staff. Plenty of equipment to chiose from.

DENNIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cameron S. 
Non les évaluations ont été soumises pour cet établissement.

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