Customer Reviews for Rodeway Inn
(Concessionnaire U-Haul dans le voisinage)

110 évaluations

5698 Hopkinsville Rd   Cadiz, KY 42211

(270) 522-3521

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam : 8h30 am à 1h pm
  • Dim : 10h30 am à 2h30 pm

Services dans cet établissement :

Pour nous contacter

(270) 522-3521

5698 Hopkinsville Rd
Cadiz, KY 42211

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam : 8h30 am à 1h pm
  • Dim : 10h30 am à 2h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jonathan G. 
Évaluation :
3

We needed it on Sunday an not many places is open. So you need more companies or places that are open on Sundays

Detanna S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berlin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
2

All they had was 3 trailers, no trucks at all. The right turn signal didn't work on my trailer.

Howard N W. 
Évaluation :
4

I rented a utility dolly prior to pickup and when I picked up my equipment they had given it to another customer. They said they'd adjust my bill but didn't and then charged me for the missing dolly after drop off.

Candi P. 
Évaluation :
3

I made reservations online a week and a half bf it was time to move. I got a call the next day to confirm my reservation and to pick up the truck in Clarksville TN. Get ready to get the truck 20 miles away and they dont have it. They call someone and tell me to drive 6 miles up the road and they will have one. I called and they didnt have one. So then that person calls and finds one in Cadiz Ky. Then I have to drive 40 mins to pick up the truck and then another 20 mins to my apartment. Half of my day was wasted trying to get a truck that i had already reserved a week and a half prior. Im so unhappy with that and i feel like I should have gotten a discount. But I didn't. I hope I dont have to move no time soon bc I will not be using uhaul. Merci.

Michelle B. 
Évaluation :
4

The operator could have connected us to the pick up location instead of "relying the message"

Ryan T. 
Évaluation :
5

Terrific

Mark T. 
Évaluation :
5

Great service!

Kimberly M. 
Évaluation :
1

The Trailer was parked in the grass on a slope so that when you backed in to hook it up it required pulling the trailer forward uphill. Not possible unless you're a 250 lb+ 25 yr. old beast. I had to scrounge around and find a piece of wood and lifted the trailer up and braced it up with the wood then backed my hitch ball directly under it...a miracle I got it to work without falling off the wood. It took a while and was pouring rain at the time. The owner of the lot was there and never once offered any help. Not a pleasant experience to say the least! Btw, when I returned it I made sure it wasn't left on that downward slope.

Barry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYRIL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Todd W. 
Évaluation :
1

i feel sorry for anyone who has to pickup a truck in cadiz ky . i was forced to pickup a truck in 16 miles the opposite direction i needed to go and the customer service person at cadiz didn't care at all . sadly the truck needed shocks badly and the drive beat up my kidney's from extreme bouncing . beware if you need to or are forced to pickup in cadiz ky.

thundarr B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan D. 
Évaluation :
2

I rented the trailer for 6 hours and was charged for 2 days. I have submitted a dispute.

Aaron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
3

Nothing, my transaction went very well

BOBBY B. 
Évaluation :
3

When I went in to check truck in, clerk insisted I park the truck in his lot, then come back and drop key. Did not acknowledge receipt of key or converse at all.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren B. 
Évaluation :
3

Vehicle for old and dirty with a lot of dents and scrapes. Very loud and bumpy ride. Not as good as other Uhaul trucks we had rented in the past, plus expensive with a daily rate, mileage rate, plus gas. Never paid that much in the past. Will think twice before renting one again.

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arlik G. 
Évaluation :
1

The trailer hitch didn't go on smoothly and we had to get the rental office to remove it from the car with a jack. People were not very informative or pleasant. Charged me for 3 days and I only had it for 2. Very disappointed and will not be using u-haul again.

Jeanne P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

G A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
2

I do not like the fact that we specifically did not sign up for insurance, yet when I went to pay the insurance was added back. When I questioned, the individual said it was in our contract. I know it was not. I paid for the insurance as I needed the trailer that day AND my credit card was already charged. There was no assistance with the hook up and we were told to go out on the side and look for the trailer number. The tires were not filled correctly and we had to find a place to add air to both tires. Not good customer service overall. I would not return to this u-haul location nor will I recommend it.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina T. 
Évaluation :
5

The gentleman that helped us was wonderful. Very friendly and he made sure the equipment was ready for the long trip. I have used uhaul many times but this was by far the best.

Darwin M. 
Évaluation :
2

Not friendly service. Overcharged me then when i pointed out that I had a locked in rate 30 dollars cheaper than what he had charged me and I showed him the receipt stating my locked in rate he still wanted to overcharge me. Finally he gave me the locked in rate. Handed me the the key Didn't take me to find the correct truck. I had to go search for it

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
2

Only recommend for drop off.

Douglas G. 
Évaluation :
2

No information on what to do on return

Ron S. 
Évaluation :
1

Employee was rude. Overcharged me significantly. No way should a 6 hour rental cost me 200 $. Never again

Kayla L. 
Évaluation :
5

somehow my order got sent to a different pick that wasn't even open on Sunday. The man was very nice and helpful. and let me get the only truck he had.

tonita M. 
Évaluation :
5

Mr Patel did a wonderful job.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan K. 
Évaluation :
3

have them fix problems with the equipment before the trip and after if necessary

Donald B. 
Évaluation :
3

The one signing out the van was not particularly helpful with questions I asked. I also seemed to wake him, although we had an appointment at that time.

Ryan S. 
Évaluation :
1

Have rented U haul equip for decades. This location has absolutely no business being part of their company. Too much to go into. UHaul, dorp this location. My complaint is on file with customer service. I pass 2 UHaul location on my way to this one. They should not be part of UHaul

Steve S. 
Évaluation :
1

All customers are instructed to go out back and find their trailer and hook them up without any assistance, safety checkout or inspection of working lights etc. On return, the owner simply has customers "drop" their trailers and nobody checks you in which leaves you susceptible to being charged for damage without any protection for the consumer.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwayne L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler D. 
Évaluation :
3

Unable to process the return of truck because he said system was down. So we left without having anything to confirm we returned truck. Ended up ok thiugh

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
2

Properly equipped location to set up the towed equipment properly. Staff that are more helpful with keeping scheduled appointments and knowledgeable and helpful with pickup, hooking up, unhooking and drop off assistance is required. These services have always been available at rental locations and should be still performed by rental location staff.

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howell H. 
Évaluation :
5

I had good service so I find nothing to change on this visit..

LAURIE H. 
Évaluation :
3

He just gave me a trailer number and said please put it back where it is when you bring it back. He didnt come out to check if I had the correct hitch or wiring or anything. I thought they would at least look at the tow vehicle to make sure it would be safe.

Eugene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

Everything was great!

Jason S. 
Évaluation :
3

The Uhaul did in fact run well. However there were numerous scrapes and dents in and on the vehicle that were not previously marked. This included two nicks and an 8” crack in the windshield.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clarence T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Owner/manager was very nice! Nothing to improve.

Aaron T. 
Évaluation :
3

When I returned the trailer, the gentleman at the counter told me to just park it in the lot. I asked if he needed my contract and he said no, that he would take care of it. It's been two days and I still don't have a final receipt. I've called the uhaul 1-800 number and they show the trailer still not checked in TWO DAYS LATER. I would really appreciate it if I could get some kind of closure that the trailer has been returned.

Jerry T. 
Évaluation :
5

quick service

harry H. 
Évaluation :
3

After we returned the uhaul. We had to pay more charges. This is bull crap. We I'll never use this business again.

tony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberrt H. 
Évaluation :
2

The first location uhaul told me to pick the truck up from was closed so u had to rebook at a new location. At the second location the first woman was extremely rude. I will never rent from this location again

Hal C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendell T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leah P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessie D. 
Évaluation :
1

Renting from U-Haul was a total night mare. I have been renting from U-HAUL for over 30 years and I reserved the truck in my town. The day I was to pick up the truck I got an email saying the truck wasn't available in my town, but 25 miles from me. I told them no that would add 75 miles to my cost @ 0,69 per miles plus cost of gas. She was very rude. I hung up and called the toll free number and explained my situation and the nice lady said we have a ten foot truck in your town for the same price. I spent over 2 hours on the phone trying to get a truck because I had an email saying I had a truck in my town and the day I was ready to pick it up find out I don't have a truck in my town. I will NEVER USE U-HAUL AGAIN!!!!!!!

Barbara O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
2

I made the rental reservation at my preferred location. I was then told I had to go somewhere else to get the trailer. Did not make me happy. The pickup location I then went to was an old hotel with a dingy front desk. Trailers were parked in a field at the back of the hotel. Not my best experience with U-Hal=ul.

THOMAS T. 
Évaluation :
5

truck had ign. switch problems .

michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amelia S. 
Évaluation :
3

Be attentive to the customers responses.

william P. 
Évaluation :
5

Easy pickup easy return

Susan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrea J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Excellent fast service.

James H. 
Évaluation :
5

Nice place clean rooms.

Scott H. 
Non les évaluations ont été soumises pour cet établissement.

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