Pleasant personnel, knowledgeable, had item ready and available.Preston Dyer M.
Customer Reviews for Rodgers Fairlea Equipment
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ronceverte, WV 24970
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Couldn't have been any better!James T.
I've done a lot of business with this u health location and they are very friendly and professional 5 star servicejason B.
Thought the price was quite high.richard M.
Le client n'a pas laissé de commentaire.Peter L.
Le client n'a pas laissé de commentaire.richard A.
Le client n'a pas laissé de commentaire.Taylor B.
Le client n'a pas laissé de commentaire.Edward V.
Le client n'a pas laissé de commentaire.Kimberly S.
Put crank jacks on all trailers. Just to hard and heavy for a woman to lift up to put on hitches. I'm surprised uhaul has not installed them due to back injuries.RONNIE S.
Great service and quality truck!Brian H.
Nothing is necessary Evert was as close to perfection as well expectedJoseph H.
Le client n'a pas laissé de commentaire.Brian Stacy S.
Great service!Gregory Jay C.
Made reservation online but was told at pickup they did not have a reservation for me, even after showing the email confirmation.jerrell M.
The staff was very pleasant. The truck was ready. They were a great reflection of your companypreston M.
It was great!thomas R.
Le client n'a pas laissé de commentaire.Shane Allen B.
Cant think of anything. Everything went smoothly.Jennifer P.
Arrived during posted store hours to find the doors locked and nobody arround unchurched rhe trailer myself.MICHAEL B.
Le client n'a pas laissé de commentaire.kirby F.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Michael M.
Unfortunately, the wording of the survey questions make it impossible for me to express my dissatisfaction with the online check in without hurting the rating of the location. The online check in process was extremely difficult to use and overall a horrible experience. The problem began when the website would not recognize my location. I had to walk around the parking lot until I was in the "right" GPS location. Then once I entered my information I was asked for NOT ONE but TWO secondary identifiers. These were a contact, a 2nd contact, a work contact or a passport. I gave the 2 required contacts and tried to proceed with my rental only to find out one of my contacts was not answering the call. IT WAS 8AM ON A SATURDAY MORNING, OF COURSE THERE MAY NOT BE AN ANSWER!! I'm glad I was not picking up at 5am like I wanted to. So my other options are my office number or my passport. My office is closed on Saturday SO no answer there and I did not have my passport. Luckily the Uhaul office was open and I was able to IM the customer service rep "assisting" me to forget the online check in I'd do it in the office. But wait the saga does not end there. Diamond, my customer service rep, calls me to determine why I've given up on the online check in. I explain there is no way I can meet the necessary verification requirements 300 miles from home standing alone in a parking lot. She is kind enough to give my approval the go ahead so I can actually get going. Diamond was actually quite helpful. I go inside the office to get the key and the service rep at the counter cannot finish my check in because I had started the online process, so the entering of all of my information begins anew. Finally, 30 minutes after my SCHEDULED AND PAID pickup time I am able to get started with my day. Diamond and the location customer service representative were more than helpful resolving this nightmare. One star is way too good of a review for the online check in process. It is not really a check in but rather a reentry of all of the information you gave to reserve your truck. I highly recommend skipping the online "check in" and just going to the counter. If the office had not been open I do not know what I would have done.TIMOTHY O.
Very good service, right on time!Kenneth Wayne T.
Le client n'a pas laissé de commentaire.Victoria S.
Le client n'a pas laissé de commentaire.Joseph O.
Le client n'a pas laissé de commentaire.KEITH S.
Nothing. Was a good experience all around.MICHAEL M.
Always a great pleasure doing business with the lRonceverte WV location. Robert is super nice a helpful. As well as any of the drop off locations that you have sent me to. Use UHaul anytime I need to move anything. Thank you so much .michael E.
Le client n'a pas laissé de commentaire.Sarah M.
Le client n'a pas laissé de commentaire.SHAY DEE H.
Le client n'a pas laissé de commentaire.Charles D.
The whole process went smooth and easy. No issues or problems.Charles M.
Check things very well, as I could do not . I had to wait a long time at the rental sight, I felt rushed as the agent said -U-Haul computer site was not working right. It was not his fault, but it was stressful & other clients were there waiting, too. The one -way price was a shocker!linda W.
You gave my truck to this Lutz guy, denied doing it, then sent me his info here. Since you gave him my truck, I had to pay for a bigger truck. No financial motivation there, obviously. What a train wreck.Robert L.
Le client n'a pas laissé de commentaire.Bradley M.
Best U-Haul aroundDenver B.
Le client n'a pas laissé de commentaire.LEESAMPSON S.
One of your best locationsDenver B.
Le client n'a pas laissé de commentaire.Jason Micheal M.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.JAMES L.
Absolutely a great place and staff are excellent and very helpful with everything. I'll be happy to use them again when I need to and recommend the location to friends and family.Michael E.
Le client n'a pas laissé de commentaire.terry lee Y.
Le client n'a pas laissé de commentaire.Rachel S.
Le client n'a pas laissé de commentaire.William James A.
Great folks very helpful and pleasant to work with.Michael E.
Very friendly operatorGREG C.
Le client n'a pas laissé de commentaire.Anthony W.
Awesome van, everything went smoothly, no surprises!William Y.
Le client n'a pas laissé de commentaire.Charles B.
Robert is the best, he cares, he helps, and he understands the value of customers Larry Best Choice in the area!Lawrence Joseph I.
Le client n'a pas laissé de commentaire.Jeremy Paul D.
Everything was great!Douglas K.
Friendly, fast & professional service.ed L.
Le client n'a pas laissé de commentaire.ed L.
Le client n'a pas laissé de commentaire.james L.
The mobile phone check-out was problematic in that I turned the truck in and later when doing the checkout, was informed by the app that I needed a picture of the mileage and fuel gauge. You need the key to the truck in order to see these. Unfortunately, these were already turned in. Luckily there was a very helpful man there who had to go back through dozens of keys to let me back in the truck to take the required photos. This took 20 - 30 minutes. All this, to save a 20 $checkout fee, despite the fact that the truck was returned clean and with a full gas tank.Robert G.
Le client n'a pas laissé de commentaire.Stacy L.
Very courteous and pleasant!MICHAEL FREDERIC P.
Le client n'a pas laissé de commentaire.Don C.
Le client n'a pas laissé de commentaire.Matthew P.
Have the truck and trailer and blankets ready to go. Don't make customers go down the hill to get their own trailer, don't make customers dig through multiple trucks to get the blankets they need.John C.
I have picked up from and returned trailers to Roger several times. He always does a great job, He is courteous, and makes the process easy. Five stars for Rodger in Ronceverte, WV. Thanks, Tom S.Thomas S.
Le client n'a pas laissé de commentaire.Karen Lynn K.
Le client n'a pas laissé de commentaire.kevin M.
This location needs to be cleaned thoroughly. There's much to much dirt and dust around. The 15 foot truck I rented was not sanitized.Linda W.
Quick serviceSTEPHEN C.
Fast checkout, calm, easy to work with people.Charlie D.
not much., all went well. thank you.David A.
I arrived at 8:55am. To pick up my scheduled truck. I introduced myself. I was told I will have to wait till he can help me. I waited patiently then 2 other customers pull up. He begins helping the one customer check in. Then the other generation even though I was there waiting first. Needless to say I was leaving with my rental at 10:00 a hour later. I have used U-Haul often none of my experience has ever been. When I return the truck he seen me walk in. He just kept talking to a guy even when I told him I had a return. The customer service here was horrible. This was a convient location but I would be willing to drive further before choosing this location again.Judy P.
Le client n'a pas laissé de commentaire.Thomas R.
Didn't have the furniture pads I reserved. Then instead of giving me my keys through the mobile check in, he checked me out again with a different truck.Brett F.
The passenger seat was full of debris and the interior was not clean or did not appear to be sterilized. We returned in cleaner then we got it.Linda T.
Le client n'a pas laissé de commentaire.james H.
Le client n'a pas laissé de commentaire.Sherri G.
Le client n'a pas laissé de commentaire.Whitney B.
Le client n'a pas laissé de commentaire.Johnni O.
Have some people hide in back of truck for loading and unloadingRichard M.
the trailer bed had some twigs,leaf matter etc. left from previous rental ; had not been swept out. Not a problem, as I was hauling a lawnmower . otherwise, a 5star experience with online check-in.David L.
Le client n'a pas laissé de commentaire.fernando C.
Le client n'a pas laissé de commentaire.Jessica L.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.charles M.
Le client n'a pas laissé de commentaire.Justin W.
Le client n'a pas laissé de commentaire.Frank W.
Well I had reserved a 26 ft uhaul and I got there and it had a flat tire and ended up getting a 20 ft and it wasnt big enough for what I needed but I made it work other than that it was okBobby D.
Le client n'a pas laissé de commentaire.blayne K.
Le client n'a pas laissé de commentaire.Carol R.
Le client n'a pas laissé de commentaire.SAM B.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.greg H.
Nothing Mr. Rogers is great.Lawrence I.
Le client n'a pas laissé de commentaire.Roy J.
Le client n'a pas laissé de commentaire.matthew D.
Le client n'a pas laissé de commentaire.John D.