Customer Reviews for Rodneys Rapid Tune Auto Station
(U-Haul Neighborhood Dealer)

Évaluation :

1

I'm sure you've received similar comments before. Mr. Rodney was polite and respectful but the location is an absolute disaster in every way; certainly not a property befitting a company like U-Haul.

Évaluation :

3

MR TAYLOR ,firstly he did not acknowledge with a Greet(hello, can I help you )we were attacked with 'if i have to wash this truck it will cost $60 (versus the $25 posted )which we overlooked cleaning initially. Mr Taylor pursued to say "I can't rent this truck like this"...understood by myself along with my driver. However; once we returned with the cleaned truck, Mr Taylor remained on phone call,,told me he would chick out when he is off the phone. afterwards, once i asked him to check out the truck as I photo my handing him the key...ironically speaking, i waited until he was off phone (without checking the cleaned UHAuL) however; he stated "i'm free to go" after NOT advising me he was off of the phone as I continously waited....just a matter of respecting customer and coucil would be appreciated.

Évaluation :

3

I Rented a U-Haul that have very little to no Gas In it.

Évaluation :

1

The man was not even there went I came to get my rental. It was 7 mins I waited there I was on a time schedule.

Évaluation :

5

he was very detailed and gave us good returning details which many don't do at all!! So if u want a U-Haul go to Rodney's because he was the best U-Haul rental rep. that we have ever had! More rental reps need to explain everything in detail like he does!! Spectacular job!!!! ❤️❤️

Évaluation :

5

The owner is very professional and polite!!!

Évaluation :

3

They did put in the wrong drop off location, but customer service eventually got it right. Took almost an hr on phone and 3 department transfers.

Évaluation :

1

This location is in one of the most ghetto places in town. When making our reservations, we thought we were renting from another location. We got an email the day before pick up that our truck would be located here. This location is not someplace you can leave your personal vehicle, so I had to get someone to drop me off. We had trouble getting in to the truck with the Truck Share, and the person on the phone was not helpful at all (and wouldn't be in the store until 10:30am. The location we originally reserved from opened at 7am). We called the main Uhaul location, and spoke with a lady that was more than helpful so we could access the key to the truck (now 1,5 hours from the time we reserved). To top it off, we reserved 2 dolly's, neither of which were with the truck. We plan to move again next year and will be finding other truck rental companies.

Évaluation :

1

More professionalism

Évaluation :

5

Nothing pull up call number on the door he will be there in 5mins max good guy! Thanks for the rentals sir.

Évaluation :

4

Truck floor was greasy. I had to mop it twice before we could load it.

Évaluation :

1

First of all we called early enough to make sure we had a truck. We set it up for 7:00 am pick up. We assumed it was at the big store on McArthur in Alexandria,La. (Our fault it wasn't that location). They explained it was at another location and told us how to get there. When we got there, no one was there and the store was closed. it was 7:45 by then. We called the number on the window that said if there is a problem call him. We did. He was very rude and said he tried to call and text us that he didn't open until 10:00 am. We were a little mad at that time and upset with him because he said if we wanted the truck we would have to come back at 10:00. Words were exchanged and he hung up on us! We live about 30 miles from Alexandria and had movers coming to load the truck at 9:00. In the end UHaul mad it right with us and we got a truck by 9:30 am and we were on our way. The lady at the McArthur store was awesome! She helped us out a bunch!

Évaluation :

1

Employee who helped me with getting the truck was late to arrive to meet me. Then after he arrived he received a personal call on his cellphone. He took his call, ignoring me, and finished his conversation before helping me.

Évaluation :

3

When I asked about a military discount, I was told that it was only available in the Leesville, LA near Fort Polk! As a retired Marine Corps Officer this was very insulting to my service to my country and shocking coming from the U-Haul company.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I would like to see a tongue Jack added to the trailers, the tongue could be pretty heavy for an elderly person trying to hook and unhook from vehicle

Évaluation :

5

The 10 ft truck sounded as if the transmission was slipping. The string/pulley on the door in back was broken as well. The movers had to adjust it several times. The air conditioning was amazing. The Uhaul representative provided excellent service. Our time at the desk was quick and easy. That helped facilitate the start of a great day. We appreciate you.

Évaluation :

5

The man that help me was very nice when I pick the truck up and dropped it off thanks

Évaluation :

3

Damaged tow dolly. Passenger side finder was damaged and same side break light did not work. Damaged finder was not noted on rental contract. Ensure the equipment is not damaged, safe and fully functional prior to rental.

Évaluation :

1

My rental was transferred to this location and the experience was a negative one, I would not recommend having to deal with this location. I began at the main U-Haul location in Alexandria, La. they were extremely helpful (Jessica) kind and courteous.

Évaluation :

1

No one was there at scheduled time to pick up uHaul. No one answered the phone. We had to wait for 30 min. In the meantime, we got in touch with customer service whose only solution was to send us to a different pickup location 30 min away! We were disconnected on the line and they didn't even bother calling us back for well over an hour. Once the Rep at the original location finally showed up, he wasn't even apologetic. Very dissatisfied.

Évaluation :

3

made me go back to location after I left multiple times telling me truck was not clean enough and asked to wash truck

Évaluation :

2

The building was in poor condition. The owner didn't check the condition of the truck when I returned it. He then called to demand we come back and wipe out some footprints in the box and dirt on the floorboards (It rained for 2 days during the move.. I had to pay an extra charge since I didn't have cleaning supplies. I was also surprised that the truck didn't have cruise control and a mid size truck only got 9 miles to the gallon.

Évaluation :

5

All some job..Very friendly and helpful...

Évaluation :

5

Rodney was super nice!

Évaluation :

3

In the future it would be helpful if the customer knows the drop off location in advance. I had the address where I needed to leave the truck but wasn't given the i address. I was told to call once I got there.

Évaluation :

1

Dropped off trailer and worker/manager was too busy talking with a person out in his pickup truck to help or even give clear instructions beyond where to park the trailer. I ended-up unhooking the trailer myself, and stood around in office before he lolly-gagged, sauntered in to tell me "I got you covered, an email receipt will be sent to you." So, we left with no paperwork indicating the trailer had been received clean, without damages, etc. Extremely poor service and would recommend UHaul to discontinue this location as a service center.

Évaluation :

3

The truck didn't run very well. It was having a hard time shifting gears! I think it sucks that they charged me over $35 dollars for cleaning!!! I only had the truck for about 3 hours! We brought it back just as we picked it up so I do not k ow why they charges me $ over $35 dollars to clean it and it says nothing about that charge when u rent it!!!

Évaluation :

2

The truck was dirty and the man was trying to charge me extra because my reservation was moved to his location!!! He wasn't even ready for me even though I made reservation 2weeks in advance. This was the worst uhaul experience I have ever had. Everyone I dealt with from uhaul was rude, tried to over charge me and made me feel unwelcome.

Évaluation :

5

Rodney was very helpful and professional.

Évaluation :

5

Everything was very friendly and efficient. I was very happy and satisfied.

Évaluation :

5

Service was great and Rep was very helpful!

Évaluation :

5

Very friendly and professional

Évaluation :

3

It was my understanding that a dolly would be provided with the truck, but it was not.

Évaluation :

5

Friendly service and helpful staff

Évaluation :

2

It was Saturday afternoon.. truck was already late.and had to pick it up at a different location other than the one I booked with.... didn't tell me uhaul did not except checks... so spent 2 1/2 hrs trying to pay for it other ways which he had no clue how to work the computer to get it to accept payment..had to go back to original store I booked through to get moving boxes.. told them my ordeal and they said ' we would've taken your check?????? I hate a liar

Évaluation :

5

Very helpful and answers all my questions.

Évaluation :

1

Close down.

Évaluation :

2

i was not the location that i was told when i reserved the unit. i was called Friday night and told my truck was at that location and no the one on MacArthur Dr. i was told that i had to pick the truck by 12 noon. when i reserved the truck i told the lady i could not pick the truck up until 5 pm or later. i called the next morning around 11 am asking if i was picking up the truck that they needed to leave. so i had to send someone else to pick it up.

Évaluation :

1

This man told me that because I paid cash I was not to get none of my hundred dollar deposit back and was real rude I could understand if I did not refill the gas or sum stuff but this man was rude and had a even nastier tone when I asked about the deposit the name deposit means something should be returned but Uhaul will not get another dime of my money!!!!!!!!

Évaluation :

1

If your rate is 69 cents a mile and you save the plan online it shouldn't change from that because you pick the truck up on a Friday and not Thursday. Especially if the reopened your order

Évaluation :

5

I prefer working with Mr. Rodney for our truck needs!! We order several trucks at a time and they are all very well checked prior to our taking possession of them!

Évaluation :

5

I prefer working with Mr. Rodney for our truck needs!! We order several trucks at a time and they are all very well checked prior to our taking possession of them!

Évaluation :

5

I prefer working with Mr. Rodney for our truck needs!!

Évaluation :

5

I prefer working with Mr. Rodney for our truck needs!!

Évaluation :

5

I prefer working with Mr. Rodney for our truck needs!!

Évaluation :

3

Good n courteous vendors n took reasonable time Very please with experience

Évaluation :

5

Great to work with!

Évaluation :

5

S.O.

Évaluation :

2

Facility was poorly maintained and dirty. Staff was friendly, but untrained. I completed the express rental portion on-line, but this did not speed up the process. Pricing was also different than what my on-line confirmation said it would be. The difference was $87. The clerk refunded the difference, but this too took extra time.

Évaluation :

4

Very nice and accommodating. Quick service.