Évaluations des clients Roe Motors

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Roe Motors

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albert G. le

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Continue doing what you do!!!

margaret A. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

Miguel U. le

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I was charged for insurance coverage when I denied it online. I've emailed to rectify the error have not received a response. The vehicle had garbage in the cab and cigarette ash in the ash tray. The steering wheel had a lot of play the vehicle might need to be aligned

Frank M. le

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Great service

Mark G. le

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The whole experience of trying to find a 10 ft. truck in an area fairly close to me was terrible. The first place said he didn't know whether he'd have a truck on Sat. ( 3 days away) and gave me the "Traffic number" to call. Traffic gave me a location that was a 40 minute drive away. Checking elsewhere I spotted a 10 ft. truck on the premises of a very close location but the guy in the office had to check with "Traffic" to see if it was available. ( It wasn't. ) I called Trafffic back again the next day and they gave me a much closer place then the first time I called. We set up the reservation BUT, the truck wasn't at the location where it was supposed to be and there was no one in the office at 10:00 on Saturday!!! We could hear the phone ringing and ringing inside. Luckily, some workers at a body shop next store had the missing Uhaul guy's cell phone number. When we reached him he sent us to yet another location, fortunately only 10 minutes away, but by this time we had already lost almost an hour of our planned moving time. The whole experience was terrible. Never again!

Michael M. le

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Took in truck even though he was unaware of my bringing it there.

Donna M. le

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Had a little issue trying to rent online so had to go to the offic in Shirley ny. No issues.. Quick and easy. Now I know for next time to just do it in person. Very friendly and easy to communicate with. 5 stars.

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

Kenneth P. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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Le client n'a pas laissé de commentaire.

Denell J. le

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The manager was extremely helpful and his customer service was excellent!!

Denell J. le

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Le client n'a pas laissé de commentaire.

michael F. le

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Drop off was even easier then pick-up, less then 5 minutes. He made his inspection, scanned the bar-code and off I went. Both ends were a breeze and I let them know. Even told all my friends how easy it was and that it was worth every penny based on that alone to me. GREAT JOB!!!!!!

fredric G. le

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The only criticism would be if they opened earlier. 9 o'clock is a bit late

William C. le

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Le client n'a pas laissé de commentaire.

Myron C. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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Le client n'a pas laissé de commentaire.

Stacy S. le

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Le client n'a pas laissé de commentaire.

Heloise K. le

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Guarantee your reservations?

William H. le

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Le client n'a pas laissé de commentaire.

Anthony R. le

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Make sure the rental is ready to go at the time reserved. I received the rental almost 50 minutes passed the reservation time which put me over an hour behind schedule. I would rather walk and wheel my gear from now on versus renting from u-haul

andrew F. le

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Le client n'a pas laissé de commentaire.

Ben L. le

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Le client n'a pas laissé de commentaire.

Rita H. le

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Le client n'a pas laissé de commentaire.

Martin L. le

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Le client n'a pas laissé de commentaire.

Rachel M. le

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This place is gross and the staff smelled like booze. The man I dropped my truck off with told me I was all done and good to go and that I would receive an email once he entered he mileage and gas tank level. I never did receive an email. The next day the uhaul website said my reservation was still active. I went back to this location because I was concerned about being charged for a second day. The employee had apparently forgotten to enter my truck as returned. If I had not gone back, who knows how many days I would have been charged for. Very poor experience.

joseph M. le

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Everything was great. Thank you!

elmer F. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Truck did not have half a tank. Had to wait 20 mins for my truck. Passenger side was a mess, cigarette ashes on seat. Needed to be cleaned. Cargo area looked like someone lived in it and I also had to cleaned. So my first hour I had to clean front and back and gas up truck. NOT HAPPY AND WANT MONEY BACK. Not worth the $140 I spent. I've used Uhaul before and never had an issue. Please get back to me.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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When I arrived to pick up the truck the keys were not waiting for me but I began the check in on uhaul.com. When I got to the part to verify the mileage and gas, the numbers were wrong. The truck said it had over 26000 and 3/4 of a tank of gas but the check in on uhaul.com said it had over 86000 miles and 1/4 gallons of gas. When I spoke to the JC at Shirley, NY he said that UHaul would take care of it. I also had ordered a dozen blankets and there were none on the truck or at that location. I wound up picking up a dozen blankets at Coram, NY uhaul location. When I tried to return the truck Saturday night, i couldn't because Uhaul.com site kept saying I was trying to return truck with less miles then I rented it with, so JC never had uhaul fix the error. Not only did it take an extra 45 minutes to rent the truck but it took an extra day for me to return. I am disabled so this was very difficult for me.

erick L. le

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Le client n'a pas laissé de commentaire.

margaret E. le

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Le client n'a pas laissé de commentaire.

andrea P. le

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Amazing customer service.

Mario A. le

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Le client n'a pas laissé de commentaire.

Erin B. le

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Roe Motors in Shirley, New York keeps trying to put debit charges through on my card when I am now living in Chicora, Pennsylvania. How can they put debit purchases through without me there to give them my card? The first one appeared on January 2nd, 2019 for $115.81 and was pending and dropped off and now it appeared again today on January 4th, 2019. This place was terrible. I then drove to Roe Motors in Shirley, New York to pick up the car transport. The address you gave me took me to a Buy Gold place that was closed. Good thing I walked down the block a couple of businesses and found a car lot that was the actual UHaul dealer. I spoke with someone named John (he told us to call him JC) and he proceeded to tell me how he had no clue what to do with UHaul order and hooking up the car transport to our moving truck. He told me to come back before 1pm the next day because the guy who does known how to do it will be in. So I now lost a day doing what I had to do so I could be on the road to drive 8 hours to our new place in Pennsylvania. So I drove 15 miles from Roe Motors to my apartment in Selden, NY just so I could have to drive all of the way back to Roe Motors the next day so I can get the car transport I paid for. During this whole time, I must have called your customer service number several times to try to figure what the hell was wrong with these people and make sure everything was in order to avoid any future issues. I went back the following day on December 31st, 2018 around 11am just to see John aka JC again who proceeded to tell me the guy he told that was gonna be there to hook up the car transport was actually not there. He then proceeded to "try" and hook up the car transport, but then went to the Buy Gold shop and got some other guy to come out who claimed "works with these things all of the time" and that man, who as far as I know is not connected with UHaul whatsoever to hook up the car transport. I honestly found the whole situation quite annoying and honestly felt a tad bit unsafe having some random guy hook up the trailer that would be holding my car on for 8 hours as I drive to Chicora, Pennsylvania. So instead of heading home because I felt something was wrong, I went to your main UHaul center in Coram, New York so the reps there could check out the car transport. Thank god I did that because Nicole at your Coram location pointed out how they did it wrong and it could have lead to trouble when on the road. Nicole was amazing. Finally someone who could actually print me out my contract and emergency numbers and information I would need for my trip and dropping off. I told Nicole my whole story with you guys up to that point and she was horrified and told me you that you could should comp me a day for all of the hassle you put my through and making me have to lose a day to drive back to Roe Motors because they don't have anyone there who know what they're doing when they come to UHaul rentals. John never even asked for my o

Christopher S. le

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Handled my drop-ff with ease and without any delay. Nice and friendly. Thanks !

arthur S. le

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Le client n'a pas laissé de commentaire.

Amanda D. le

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The guy giving us the U-Haul stunk of alcohol. The building was falling apart. The guy walked us halfway to the truck handed us the key and said “I’m sure it’s fine.” We got to the truck and there were cigarette ashes, ketchup packets, and a half empty Snapple in the cab. We knew it was the only truck on the lot because the guy had previously told us. We were on a tight time budget. It wasn’t until we opened the back of the truck that we found broken glass. The truck was a mess, and clearly the location didn’t care about his truck or customer!

Arielle T. le

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I called 4 different Uhaul companies and they told me there were zero trailers or vehicles available, however I was able to reserve one online. I arrive at the destination I reserved & they did not have the right information or a one way trailer which I reserved. I was then sent to a location in Shirley which was very nice, but I was displeased by how much running around I had to do. I hope this review is read and someone does something about it

anthony S. le

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Le client n'a pas laissé de commentaire.

Kathleen W. le

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Le client n'a pas laissé de commentaire.

margaret C. le

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Friendly and honest

Tamara P. le

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Le client n'a pas laissé de commentaire.

Jessica C. le

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Horrible experience

DAN K. le

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fast and easy thanks

claire B. le

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Manager was cursing in front of the customers as well as me. U haul computer wasn't working correctly and they had a hard time in logging in my rental.

claire B. le

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Uhaul itself sucked, there computer system kept shutting down, had to wait for the computer to work. And now they charged me twice. Still trying to get my credit, Location said to contact Uhaul, got an email from Uhaul, had to explain again what happened and why i should get a credit....STILL WAITING FOR MY CREDIT and its been over a week. I guess I will be calling again.

Tracie M. le

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Quick n efficient drop off...

donovan B. le

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the rental location is a sngle wide trailer on the sode of the road. its a used car lot of ive lived here for years. wouldve bever known you could rent a dirty smelly uhaul there. specifically asked not to include the insurance and the shady used car salesman added it to my bill anyway. i even dropped the van off with more gas than i took it with. had none of the dollys, hand trucks, and packing blankets i had asked fir as well. dudes a scamming, lazy eyed bastard.

ROBERT M. le

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Everything went smoothly, very friendly and knowledgeable staff, truck was perfect and clean easy fast pick up and drop off with no delays.

Glenn E. le

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The return area is large and a little confusing but I figured it out. I parked the truck where I thought was a good spot? Not really sure because I didn't see any clear signs. I just parked behind other uhaul trucks. Then it took a walk out to the front of the building and then to a trailer looking building in the back of a used car lot that I located the key return box. It was probably confusing because it was Sunday evening and no one was there?

thomas D. le

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Excellent company to do business with

omar F. le

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very bad service use the equipment for four hours and they charged me for two days then they never told me what gasoline to use and call several times and I had no answer and they charged me more for that and I only used the equipment for 25 miles

Lisa B. le

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Le client n'a pas laissé de commentaire.

michelle B. le

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Le client n'a pas laissé de commentaire.

tendesai N. le

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Keep doing the same like you doing now. Great team !!!!

bryan W. le

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Le client n'a pas laissé de commentaire.

Angela W. le

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Le client n'a pas laissé de commentaire.

Russell T. le

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Le client n'a pas laissé de commentaire.

Maria H. S. le

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Le client n'a pas laissé de commentaire.

David C. le

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Trailer was sitting in a mud pile.

fabiany D. le

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Staff was very helpful, friendly and very informative. Had a great experience during a very hectic and overwhelming move.

Mark S. le

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Le client n'a pas laissé de commentaire.

donna N. le

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Le client n'a pas laissé de commentaire.

Stacy L. le

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Le client n'a pas laissé de commentaire.

Cliff W. le

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I don't think I purchased the $14 dollar insurance. I was charged that rate upon check out

Joseph L. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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This comment is for U-Haul customer service in general and does not reflect the quality of service provided by Roe Motors. I was disappointed that U-Haul did not alert me of a location change for my pickup location until LESS THAN 24 hours before my scheduled pickup. The location was 18 miles southeast of the location I requested. This added an hour of extra driving onto an already long moving day. I highly recommend you start making confirmation calls earlier so that customers can explore other options if U-Haul assigns an inconvenient pickup location.

Karen H. le

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Drop was quick....easy Thanks

jennifer S. le

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Le client n'a pas laissé de commentaire.

JAMES H. le

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My reservation was for 11 am and the place was still closed at 1110. One of the strsps were frayed, making it difficult to attach. This place is a used car lot with a trailer for an office. Would not recommend this location.

charlie F. le

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Le client n'a pas laissé de commentaire.

shannon W. le

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The only thing I think was absolutely terrifying was the smell inside the truck. I legitimately bought a spray to have a pleasant smell in the car. When I got in i was sick to my stomach BUT other then that it was the easiest from start to finish and the customer service was excellent. Totally recommend to others!

fengguo M. le

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I got it on Sunday . It was wonderful . I love it so much.

FEDERICO R. le

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Nothing. Staff was friendly, informative, and very professional.

ivan L. le

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Le client n'a pas laissé de commentaire.

irfan M. le

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Le client n'a pas laissé de commentaire.

robert M. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Old truck 102,000 miles. broken glass in back, didn’t shift smoothly but did get us moved. Was not bad on fuel. Thank you

DONALD T. le

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Thank you.

Ronaldo G. le

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They need to give all the information before letting a costumer rent a truck

bryan S. le

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Le client n'a pas laissé de commentaire.

Ian O. le

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Le client n'a pas laissé de commentaire.

Nicholas V. le

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Le client n'a pas laissé de commentaire.

chris I. le

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Le client n'a pas laissé de commentaire.

ROBERT H. le

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Nothing

BREWER K. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Chelsea W. le

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I would never recommend this location or uhaul in general because my account was overcharged more than double what my total was. customer service not very empathetic. Live chat is ridiculous because I waited 9 minutes for a response but because I did not respond to CS rep in 3 minutes my conversation was ended (they were looking for an "order number" which does not exist on the equipment contract but I was looking for it). Then I had to wait another 8 minutes for someone else to respond to my question and start the whole conversation over again.

William L. le

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I dropped off the truck the same day. I picked up the truck at 9:00am on Saturday 9/2 and then I dropped off the truck at 2:00pm the same day (Saturday 9/2) and was charged an extra day. I tried working with staff at Roe Motors and they are not helpful at all. I will have to escalate issue with my credit card company.

Wayne M. le

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Everyone