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BRYAN MARKELL
Customer Reviews for Roethel Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good people
Lee PruittAbsolutely would recommend this location to a friend! Great customer service and equipment was exactly what I needed!
CHIS RHINEHARDTSteve was very helpful. Easy drop off. Would recommend.
Brian Alexander McRaeSmooth rental and return. Nice and helpful owner.
GEORGE SNYDERLaura Lee Roethel was over the top friendly and courteous throughout the whole experience. Would definitely recommend to everyone.
MARY RISHEI was told online it was $19,99 plus 0,99 cents a mile and was charged $50 total for 2 hrs and 7 miles...19,99 plus 19,99 rental then 0,99 cents a mile, should be more clear about that. I literally rented it to pick up a king size bed 3 blocks from my house, if I would have known about the hidden fees I wouldn't have done it.
joseph joanetteCheck tires , too hard
Michael BogartMake sure the renal is there when it was promised. This was the worse experience I have ever had with a company that gave me a guarantee that my rental would be ready when promised. When we got there the person did not even know we had a reservation! The truck that should of been ours had not been returned on Thursday night so on Saturday we had to wait 7 hours for them to find us another truck. Needless to say we wasted all that day just waiting. We could of had the truck packed up in the afternoon. This was not a happy move. We were packing up my father in laws house as he passed away last month. We live 3,5 hours from Ogdensburg and I was not impressed with the service we received. Hope this doesn't happen to anyone else.
LAURA PAWULAK HAmiltonNice lady... goes out of way to help
LAURIE BEESONBusy place. Really tries to accommodate the customers.
Mark CoursonStaff was very accommodating. Excellent service à la clientèle.
JON E COLEWas told would have a truck for monday at 10. Had to wait a hour and a half before they got back with a uhaul. Couple miscommunications.
SARA STELZELStaff kinda hostile. Did not want the equipment I was returning. Don't mean to get personal but the guy on the desk really smelled bad, and was dressed very unprofessionally
Charles CrawfordDo not park the equipment in an ice field.
James BlackmoreU-Haul needs to install some USB connections...it is 2019!
Ghassan JabbourThe trailer was very dirty inside! If you charge a cleaning fee you should have someone actually clean it! It was returned cleaner than we got it.
Joseph CrawfordVery friendly staff, extremely helpful staff!
Marc McDonellGood and friendly service very professional
Tom MiddletonCorporate needs to have better communication with the pickup location. The vehicle I requested wasn't there and I didn't find out until I called to check 2 days before I needed it, so I was switched to this pickup location. The staff here was extremely helpful and went above and beyond to accommodate me.
Joel DiagostinoExtremely accommodating, helpful and supportive of my last minute changes. Thank you all so much for your assistance! Will certainly recommend to others.
Donna ElsaesserThis is my third rental from LaurelLee and she is very professional and goes above and beyond helping find the correct size rental trucks for our needs.
Betsy Smithexcellent service
DR. MICHELLE VONDRA-HARWOODFast, efficient service. Thank you!
WENDY C HAMBLETThey are very helpful and friendly, much nicer than a lot of other uhaul places.
Laurel RoethelVery clean easy to pick up. Great rental.
MIKE LIGHTThey had an extremely difficult time setting up the contract online because the U Haul website was very slow. What should have taken five minutes took twenty. Then the hitch on the trailer tongue was faulty so I had to get a different trailer which ment going through the online contracting process all over again!
peter visscherFriendly service. Great to do business with.
Blair RoethelEffortless drop off, in and out very fast. Very happy could not ask for anything more.
GARY HAMMONDThey were GREAT!
MATTHEW MADILLFast, friendly service
LAUREL ROETHELThe dropoff location was not open the day I was due to return the truck so there's little I can say about the establishment beyond the efficiency of the U-Haul mailbox.
BRION GILBRIDEI was not able to get the truckor location that I reserved.The custer sevice sead the chepest way to rent the truck $113. one way . The location that I piced up the truck sead it would be $70 round trip and i would not have to fined a way back to my car
Steven DesantisVery friendly staff. Worked with me to make my daughter's move very easy and stress free.
Liamn MoroeI would be nice if the small vans were available for one-way trips.
MICHAEL GREERThe nicest people to deal with
julien royOnly had 1/4 tank of gas when we picked it up and they knew we had a long trip ahead of us.
Valerie MastelloFast, Friendly
LAUREL ROETHELok
Mahmoud JadayelAs a note, I greatly appreciate the fuel gauge on the rental contract. That helped me with understanding the amount of gas to put back into the gas tank.
DAN WELSHVery helpful and very pleasant people
Michael Rheome