Customer Reviews for Rogers Appliances
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

Truck had ants in there. Also had food on the floor and seats were dirty. Dead bug in the cup holder. Dog hair in the seats and on floor. I myself had to clean the truck to be able to feel comfortable driving. Key box had spider web in it. Very very poor customer service.

Évaluation :

5

The Rogers Appliances location is my first pick if given an option. Always had a positive experience with them. Can't say the same about other Uhaul locations in Sumter SC

Évaluation :

5

The young man was awesome in assisting us in the shortfalls that U-Haul had. The location was awesome with assisting us and getting us on our way to making our move successful.

Évaluation :

5

Great Service!

Évaluation :

2

Poor customer service. All my transactions were done by phone during business hours because the office was closed.

Évaluation :

1

You should discontinue them, place closed at 11am, 2 posted phone numbers did not answer!!

Évaluation :

2

The only issue that I have…..is that I asked for furniture pads, one furniture dolly and two utility dolly's. I received the furniture pads but they only had ONE utility dolly. I was charged for all three dolly's even though I was told that I would only be charged for the one utility dolly. I was told this once in person the morning I picked up the truck, and I was told once again over the phone after I dropped off the truck and called Rogers Appliances.

Évaluation :

1

Charge me extra 20 $for gas when I had it above the level I received it

Évaluation :

5

Great service,very polite and helpful 👍

Évaluation :

1

When I called to inquire about the insurance the guy I spoke to was very rude. I was supposed to have a revised change for the insurance but haven't seen a credit on my card yet .

Évaluation :

2

The truck was very dirty on the inside and extra charges were added to my rental with no explanation and I came in under my estimated 50 miles. I'm very disappointed!

Évaluation :

4

Your online system sucks. Dump it. There is always problems with it. System can't even add correctly

Évaluation :

2

Don´t add insurance to bill without telling customer

Évaluation :

3

Windshield had a crack in it.

Évaluation :

5

Excellent service Thank you

Évaluation :

2

The site did not have the truck length I reserved but did call during the week to let me know. The gas tank was so low the 'low fuel' light went on as I was leaving the parking lot.

Évaluation :

5

I would not change one thing. The service was great. They accommodate my needs on a short notice. Rogers is great. I forgot to ask if they give Military discount or Senior discount orAARP discount. Smile. I will definitely go back to Roger. Thank you again the staff was great. Have a blessed day. The service was great.

Évaluation :

4

Website is useless, it never knows what trailers will be where. I will call Rogers directly next time.

Évaluation :

3

I paid for a dolly and didn't get one then was told i should have checked the truck before leaving with it. Not that it would have mattered because when i called about not having one, no one answered that phone. Called the next morning and was told to call uhaul. Other wise everything was great.

Évaluation :

5

Give me back my refund!!!!!

Évaluation :

4

Very nice and Friendly service. Even a call to confirm pick-up.

Évaluation :

5

The gentlemen to whom I returned the truck was courteous, efficient, and helpful. Fortement recommandé!

Évaluation :

3

Confirm that UHaul rental locations are definitely open as stated upon making reservations for pick up.

Évaluation :

5

The passenger door could only be opened from inside and both doors need oiling.

Évaluation :

5

Très sympathiques et professionnels. Easy in and wasy out. Great experience ( except for the actual load and unload) That wore me out!! If you have to move, use this location! Always get a bigger truck than you think you will need. If you think a 20' will safice, get the 26', you'll be glad you did.

Évaluation :

3

The person here was not on the premises so had to speak with him over the phone. also took picture of the gas level which I had filled to full and the mileage and sent to him via text.

Évaluation :

3

Make sure if we are charged for gas than there should be gas in there.

Évaluation :

5

Nothing yall have very good customer service and yall made it easy and fast to rent a U-Haul and also make sure that everything is good before I left most definitely will recommend you all to others

Évaluation :

5

Owner contacted me several times to check on return date. Very helpful and professional.

Évaluation :

1

How about let customers know what's expected when receiving the truck. Also not just a date to drop it off but time as well. The extra unexpected fees really set me back. 😳 wow this was my first experience using uhaul I highly doubly I'll use it again.

Évaluation :

5

The owner of Rogers Appliance called me to let me know that he was on location early. I thought that was very nice and thoughtful.

Évaluation :

5

Friendly helpful

Évaluation :

1

Your customer service representative, took it upon his self to add what ever insurance he wanted without asking me,and didn't tell me how much my bill was until I asked . I wouldn't never rent anything from this place again,it was a last minute decision.I own a auto transport company PrimeTime hauling and I have a million dollars insurance so it was money wasted.

Évaluation :

2

I reserved the truck online and asked to pick it up during business hours, at 5:30pm. Got a call around 4:00pm asking me if I could come earlier. I could not, due to my work schedule. No one was at the location when i picked up the truck, so the guy gave me instructions over the phone. I got in the truck and left, looked down and was on complete empty. I was afraid I wouldn't make it to a gas station. I called the guy back to ask why he would send me off in a truck with ZERO gas and he lectured me that “some things in life you have to do for yourself.” Thank you, Captain Obvious, I'm renting a U Haul so I understand the concept of doing things for myself. I was then emailed a rental agreement saying I received 1/4 tank of gas. I emailed a complaint to UHaul and have yet to receive any response or acknowledgment. Truck was clean and in good condition, and it drove well. Customer service was poor.

Évaluation :

3

Not the business issue rather the text message link when returning the truck. The link would not recognize my location even after turning in allow location service. Took a photo of the business with a time stamp to show I was at the drop off location

Évaluation :

3

Be open during regular working hours. It was 3;00 PM and the place was locked up tight. No one around to receive my trailer and hand trucks. I did get a receipt yesterday showing that I had returned everything in good order, but it was a bit unnerving just leaving the trailer with the hand trucks inside and unlocked.

Évaluation :

3

The cab of this truck was disgustingly filthy.

Évaluation :

1

Horrible services

Évaluation :

5

Provide some moving equipment without charging for everything..

Évaluation :

5

Na

Évaluation :

1

The truck cab was dirty with dirty seats .

Évaluation :

3

I rented for 24 hours. The attendant at this end decided to call me hours ahead of time to make sure I was returning it on time. I was unloading at the time. So, my sister in Florida got a call asking her the same question. How much sense did that make? FYI the truck was returned EARLY.

Évaluation :

5

keep up the great work you are doing

Évaluation :

2

I was charged extra mileage. Actual departure mileage was 31484. I was charged for 31475, a total of 9 extra miles x .69. Recommend contacting this franchisee to get a refund for me. MD

Évaluation :

5

Guy that runs the place will do whatever it takes to make his clients /customers happy even on a Sunday morning!! Thanks