We arrived in the evening. The young man working at the convenience store made a phone call and then said I needed to do it online. My phone didn't work well at that location so it couldn't capture our location. I then called U-Haul and was told it would be a 10-15 minute wait. I hung up after 25 minutes without a human. We took photos and left. Kim from Brady straightened it out the next day, but it was frustrating that the folks at that location didn't seem to be well trained. They did follow through checking in the trailer the next day when asked thanks to Kim from Brady. It was also frustrating to sit on hold for 25 minutes in a dark convenience store parking lot. Technology is great until it isn't, and there always needs to be a way to reach a helpful human in a reasonable amount of time. Thanks for listening.RICHARD DOUGLAS M.
Customer Reviews for Rogers Country Market
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rogers, TX 76569
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 7h pm
- Sam - dim : 8h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ben D.
Original pickup reservation was changed without my knowledge to this location. No call no email. Was sent from Temple to Rodgers, unacceptable. The convince store clerk was friendly, but it was clear she had not had any experience at renting Uhaul's. She was also trying to help customers in the store. Not ideal.Charles S.
Ensure equipment is maintained, checked and ready for use when logging it into the UHaul Web System. Upon arrival at pickup location I was informed the trailer was not working. This was very frustrating to be told my confirmed reservation was not valid.Timothy M.
The clerk had no idea what to do. Several times she had the reservations completely wrong.CRAIG STEVEN W.
Anna did a quick fast job on paper work i was very satisfied.david D.
Maybe don't try to double charge them and have the gas there be 20 higher than everywhere else. The cashier did everything she could to help me but YOUR system wanted me to pay double after I already paid. I'm going to use a different company from now on.Heather Z.
Le client n'a pas laissé de commentaire.Lynn H.
The area manager was a huge help and handled my issues accordingly. Helped after hours and is the reason I'll be coming back to you guys.victor O.
Again it is not the locations. It is the company as a whole. I have never used uhaul before and I never will again. There are to many others out there to try if I ever need this type of service againANGELA M.