Make sure that someone is on site at the time of the reservation. Maintain equipment. When I arrived for my scheduled pick up there was nobody on site. I called the phone number associated with the pick up location 2 times over the course of 30min, leaving messages both times. I then reached out to Uhual and was then contacted by the location. I was instructed to hook up the car tow dolly myself. Both available dollies were in poor condition with both fenders in extremely poor condition. I would not recommend Romeo Auto Sales for your UHaul needs.Timmy C.
Customer Reviews for Romeo Auto Sales
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Auburn, GA 30011
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au jeu : 11h30 am à 4h pm
- Ven : 11h am à 4h pm
- Sam : 11h am à 2h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/5/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Communication is keyMatthew D.
Le client n'a pas laissé de commentaire.Junsheng W.
Please send an email or text to confirm that the trailer were dropped offMARLON O.
Le client n'a pas laissé de commentaire.Dianelyn P.
This process of moving was the absolute worst experience I have EVER had. Between waiting on hold for 2 hours to then being told a bunch of different things by different people and no staff being on the same page. My pick up location got changed the day before picking up and the discount was not applied. Then I get to the location and they don't even have the equipment requested and nobody let me know until I got there. I asked to speak to a higher up and was told I would get a call to speak to one and a week later I still have not received a call. I will NEVER use uhaul again to move. Unprofessional and don't care about the customers. Worst experience I have ever had with uhaul.GARY D.
No one was on site to hook up/clean trailer. Trailer had automotive oil/grease on the floor that I had to clean. I hooked up myself but if I were unfamiliar with the I haul hitch/brake system it would have been a problem.Frank W.
Le client n'a pas laissé de commentaire.GARY J.
It was sort of congested getting in and out when I went to pick up the trailer because there was a car carrier unloading vehicles in their parking lot. Other than that, it was just fine.Steven A.
The location on the uhaul app and the actual location to drop off are different addresses. Romeo auto sales has limit uhaul hours posted which made it difficult to contact them during working hours. I returned the trailer on Sunday 8/29 after hours and it didn't get checked in until several attempts by me calling uhaul, using the app and finally reaching Romeo auto sales. I would never rent from this location or use the app to return a rental.DENIS H.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.alejandro M.
The updated pick up location i was acquired by Uhaul for a 730AM pick up was terrible. The company in charge of pick up drop off weren't even there until 930AM, they did not speak English, and they weren't there during their operation hours for drop off like they said they would. I will always go to a Uhaul store for now on to just get a truckTIMOTHY B.
Le client n'a pas laissé de commentaire.EDUARDO R.
I was double charged for my rental.Jason E.
The person that helped us did not speak any English and was using google translate, which can sometimes work and sometimes not. It made the transaction a little more difficult, but ultimately we got what we needed.Heather P.
Le client n'a pas laissé de commentaire.HAIBO Y.
Really appreciated the customer service. When I got to the lock box I could not open it with the code given. I called customer service and they were outstanding. They really cared that I had an issue and stayed with me on the phone until it was resolved. I was very impressed and very appreciative. Good job all...Mike C.
Le client n'a pas laissé de commentaire.Sheri M.
We rented a specific size but when we arrived to pick it up that size was not available. We had to make unnecessary trips and keep the truck longer than expected because the size we ordered/rented was not available. Completely unacceptableClint C.
Le client n'a pas laissé de commentaire.Nickesha G.
Le client n'a pas laissé de commentaire.Deirdre G.
Have more vehicles availabledavid S.
Communication with the pickup location was non-existent; staff were 20 minutes late to open and nobody there even knew I had a reservation. On top of that, although discounted for the trouble, I was stuck with a 20' Uhaul despite reserving, confirming, and paying for a 10'. It does not make any sense how I could even give Uhaul money for something they weren't even sure they had. It took 2 hours to get the keys to the wrong truck. The gas tank wasn't full, the cabin and trailer were dirty, and the vehicle squeaked the whole way there. Then, upon arrival to drop off and unload the truck, I was told last-minute to go to a different location (Tackett's), and they couldn't provide me with the free storage I was promised, so I had to go to a third location. Finally, I was charged for a utility dolly that was never put on my truck, and I couldn't be refunded for it, just omitted a missing equipment charge. I am entirely disappointed in my experience with Uhaul, and I went in fairly understandingly and patiently before all of this went down. However, I do appreciate being discounted for the trouble, and the staff at the Brandt Pike location were very fast and helpful. Additionally, I locked my key in the truck at one point, and it only took 20 minutes for someone to come out and help me, which was awesome.Andrew S.
Le client n'a pas laissé de commentaire.Malisia R.