Customer Reviews for Romeo Power Sports LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

I never expected a rental to be a painful experience, but here we are with U-Haul, giving me a reason to side with Penske next time. Please note this isn't an issue with Romeo Power Sports - this is an issue with U-Haul overall. First, I was not notified that I was basically required to have the app. Not a big deal, but caused a slight hassle when trying to pick up. Likewise, I wasn't told I needed to enter my driver's license and other information prior to pickup. I figured I needed to, but it would have been nice to fill that out the day before, not day of pickup. The real hassle was when I called them on 12 different occasions over the course of 3 separate days and didn't get an answer or call back regarding my rental - both the local U-Haul number and the regional office. I arrived at my U-Haul the morning of pickup to absolutely no instructions on what to do, how to get the keys, no signs instructing what to do, and no one at the location to assist. I had to add to that number of 12 calls already made over 3 days, and finally got someone on the phone, both to get some instructions and a code for the lock on the back of the truck (apparently where the key was kept, thanks to the email confirmation not including that info). The operator was helpful and told me I needed the app and to process through the rental payment to get the lock code. Only problem, there's nothing on the app to process the payment. Call back a second time, and get someone to process my payment on the other end of the line. They forward me the code to unlock the truck and tell me to call back if there's any issues. Open the truck and the dolly and furniture covers that were ordered are missing. Call back again and report it. The operator was nice enough to remove it from my order. They also kindly extended my rental time after taking 50 MINUTES TO FINALLY UNLOCK THE TRUCK TO USE IT. I don't know, maybe I'm the idiot for using U-Haul for the first time? But how does such a large, multimillion dollar company have an app and ordering system with very little instructions, no straight-forward approach for completing the order, lack of customer service and response to phone calls... the list can go on. Completely irresponsible, go book your rental with Penske.

Évaluation :

5

Special shout out to: David and Maddie - kind excellent people in every way.

Évaluation :

3

I dropped off after hours but the location seemed fine. I would add a Uhaul label on the key drop box to prevent confusion for future customers.

Évaluation :

5

Quick and easy. Courteous employees

Évaluation :

5

There was no person it was all automated

Évaluation :

5

Rob was extremely helpful (and patient) with me, as our plans changed from my original date. He was very accommodating. Truck was clean and ready.

Évaluation :

5

No hard sell on all the extra materials and insurances I didn't need

Évaluation :

2

Drop the truck at 11:00 and was checked as returned at 3:16pm which lead to additional charge for late drop off. I had to call Uhaul to get the charges removed. Would not return to this location again.

Évaluation :

5

Personable and knowledgeable.

Évaluation :

5

Not a thing. They helped us thru a potential issue. Great service

Évaluation :

5

A+

Évaluation :

5

Everyone was great, very friendly, My only concern was the link to return the truck wasn't working. I've used it before and remember how to follow the instructions, but no matter how many times I clicked the link, the page showed up blank. And that resulted in being charged the fee to have the staff do the check in the next business day. Beyond that, everything went smoothly.