Le client n'a pas laissé de commentaire.Dacheng Z.
Customer Reviews for Ronnies Auto Repairs
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The online checkout and checkin system is extremely cumbersome and slow, especially in areas with limited cell service.James F.
I didn't have a problem at all at this site. Everything went smoothly and the two gentlemen were very kind and informative. I rented from the U-Haul Center on 22 at the ExxonMobil Station in Union. They weren't as informative and the attended outside wasn't friendly. He was rude.COSUNDRA C.
Le client n'a pas laissé de commentaire.DAWN R.
Le client n'a pas laissé de commentaire.Pavel I.
Send a reminder that customer needs to complete all items on transaction page all the way to the bottomCLARENCE F.
Le client n'a pas laissé de commentaire.Sybil M.
Le client n'a pas laissé de commentaire.Cathy D.
Service was exceptional. Customer rep at location was pleasant and welcoming. Totally satisfied with the service given at this location.LATOYA W.
The website wouldn't allow me to check out the truck... so they charged me for them to check it out. Also, truck wouldn't start once I loaded it... why? Because they rented me a truck with a battery that was from 2006. The roadside assistance was great along with assistant changing the battery. No discount no nothing. I had to pay my mover extra because of the truck not being starting.John K.
Le client n'a pas laissé de commentaire.Tamika C.
Very convenientATIF J.
No dollies are available at this location. Purchased them and was expecting to use them. This should be better communicated up front.Michael S.
I followed the instructions on the app to make the reservation. But when I picked up the truck, there was more info that was needed. It should be all done at one time.Richard M.
Le client n'a pas laissé de commentaire.PETER G.
Moving blankets which were ordered were not in truck at pickup.Matthew L.
Le client n'a pas laissé de commentaire.Walter S.
Simplify the online registration approval process. I completed a lengthy online application and then was held up close to 1hr due to the verification process that would not allow my contact person (my wife) to serve as my verification person (my wife). This made no sense and caused a unnecessary delay in picking up the van which led to me being late to a meeting. This process should be improved for the next customer.James H.
Le client n'a pas laissé de commentaire.Lawrence M.
Online sign up a NIGHTMARE Phone Support NIGHTMARE! Hold too long Transaction approval Way too long Waited too long 50 minutes plus for ALLVince E.
The first problem was that you rented one van to two different customers at the same time, and I lost because I got there later a little than the other customer. Then I had to sit around for many minutes waiting for the situation to be resolved by human intervention. This was a delay I could ill afford. The second problem was an extremely poor design characteristic of the interior of van's cab door. There is a little pocket sized just right for a phone. A little sticker with an image of a phone with a red circle and line over it is not sufficient to prevent some people from mistakenly thinking a phone should go here, then closing the door on it and crushing the phone. An unfortunate incident of this kind cost me a phone and an entire day's delay of my trip.DAVID M.
Le client n'a pas laissé de commentaire.Christine M.
I arrived earlier to my pickup location- I arrived at 8;45am for a 9am check in, and I wasn't able to begin the check in process on my phone which was frustrating. The staff was friendly at this location. I was disappointed though as I ordered a dolly for my moving and it didn't come with the rental which made my move out process harder than expected, but I was provided a refund.Jeffrey B.
It was the easiest rental I've ever done with uhaul. Streamlined paperwork and easy pick up and drop off. Loved it!Eric D.
Everything is good so far You don't need to do anythingKouama Y.
Friendly and professional staff! This was my first time using their services and I will definitely go back! Every step was explained to me. Highly recommended! Keep up the good work!! Every business needs that type of customer service! Truly outstanding!Melissa B.
Great service -- Ronnie was so helpful! The van was immaculate and drove beautifully. I would rent again, and from this location, anytime and will recommend it highly.Janet L.
There was a problem on dashboard. The indicator kept showing that the gas was low and needs to fill up even after we filled up the tank half full.Deepak P.
Le client n'a pas laissé de commentaire.TERRENCE T.
Le client n'a pas laissé de commentaire.Hanoze E.
Le client n'a pas laissé de commentaire.Michele H.
Le client n'a pas laissé de commentaire.Erica D.
They charged me extra 14 $for coverage which i told them that i don't want any coverages, and when I called them back he said he is not at work he'll go and check our phone call recording and then he'll give me a call back i even saved his number so i don't mis his call but he never called back, nor did he returned my money. I'd like to get back the 14 $that they charged me extra.ali R.
I denied the safe move insurance and was charged for it. The company refused to refund me.Bayinnah H.
My rental was ready and waiting when promised and Ronnie was very friendly and helpful!Roger B.
I got duped. Before finishing the online check-in, they said they would do it for me. They took the mileage for me and conveniently added an additional 100 miles to my trip. Be carefuk picking up the Uhaul at Ronnies Auto Repairs in South Orange, NJAustin H.
As far as I can see nothing needs to be improve.natasha J.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.David Family H.
The truck was filthy and there wasn't room to park the vehicle when I returned it. The man who was directing me where to park was rude.Alexandra L.
Le client n'a pas laissé de commentaire.wayra N.
It a was fast & easy process & no waiting on a line.WAYRA N.
Very fast in excellenttyquan L.
Nothing. Service was quick and very convenient. Thanks again.Louisa M.
Le client n'a pas laissé de commentaire.Pavel I.
Thank you for the local friendly way of doing business. I like doing business with someone who remembers who you are and the fact you are doing repeat business with them!Wanda F.
Le client n'a pas laissé de commentaire.Josue I.
What's with all the added fees? I drove 7 miles -that burned a gallon of gas??? I returned the van at 3:00 PM not 5:05. I don't like not having a paper receipt when I returned it and insisted that Ronnie sign something saying I returned it at 3. Environmental fee?? You advertise 19,95 a day - what a joke - then add 20 $of fees on top of it? No thanks, lesson learned.Julianne R.
Charge the correct priceMadeline P.
The person at the pickup location was extremely rude. It made me regret renting from U-Haul.Kevin C.
Le client n'a pas laissé de commentaire.althea R.
all goodShawna S.
Le client n'a pas laissé de commentaire.Julius M.
Service was friendly and expeditious.Celia K.
The place is "eh" at bestChristoph M.
Le client n'a pas laissé de commentaire.Maritza C.
Ronnie was pleasant and efficient and the van was clean and drove like a dream. I will definitely be using this location next time I need to rent a van.Sarah G.
My original location choice (Maplewood) was changed to this location, but the time was kept the same (8:00 am). When we showed up at 8 am, we were told the Uhaul employee does not show up until 9 am. This put a pretty big dent in our plans. The location also did not have good parking and the facility was not clean and inviting.Nicholas G.
Le client n'a pas laissé de commentaire.Matt M.
Le client n'a pas laissé de commentaire.Gloria A.
Ronnie was very helpful and courteous. He got me on my way in no time! Highly recommend Ronnie if you need to rent a UHaul.Jill R.
I felt uncomfortable parking the truck on the road right next to the stop sign but there was no parking as the lot & street was very small & there was really no parking spots. I was surprised & disappointing that I could not drop the truck off at the UHaul on Rt 4 in Saddlebrook which would have been very convenient with much more room to park. The personnel at this Paterson office was extremely nice & very helpful.Viola B.
Le client n'a pas laissé de commentaire.suzzette T.
Le client n'a pas laissé de commentaire.maralen G.