It's really over-the-top with the hidden charges. A 19,95 $ rental suddenly becomes closer to 200 $. Also the mobile renting experience is super annoying. I didn't know I was going to have to have another person standing by to take a phone call and confirm. Ultimately didn't save any time from just renting in person. There's just a lot of fine print when renting from you guys and it feels pretty sleazy.Jesse G.
Customer Reviews for Ronnies Auto Repairs
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Convenient location, but there was no signage to indicate that it was associated with UHaul.AMY L.
Le client n'a pas laissé de commentaire.Manuel V.
This interaction was one of the most horrible, traumatizing, and horrifying experience. First this place was supposed to open at 9 but the owner, Ron, did now show up until 9:45 AM. I waited 45 minutes for him to show up with delayed my moving. When he showed up, he saw us standing there and said nothing and I greeted him with good morning and he said â€œgive me a secondâ€. I thought he didn't hear me. But I just said okay because he sound so mean. Then he came of the office and was walking towards his car and I walked behind him to confirm he was the one we're actually waiting for but he yelled â€œI said give me a secondâ€ then proceeded towards his car and started backing up while I was standing behind his car. My had to ran off because he almost hit me. I am highly considering filing a lawsuit for this one. And after that he came inside and was so nasty towards me and my friend I honestly wanted to cry. Then I returned the truck. He kept trying to force me to park the truck in this tight spot and I was very uncomfortable with the idea because; one, I would have been stuck , and two, I would have probably damage one or both of the vehicles. When I told him I wasn't comfortable with doing so, he got upset and told me â€œyou're just an ignorant personâ€. Finally he checked the truck and told me he's going to report the vehicle is dirty and make â€œmake sure I'm charge extra by the company because that's what being ignorant get meâ€. I tried calling Uhaul yesterday and couldn't connect for some reason but I intent to report this to the fullest extent. This interaction was just horrible.CHARLINIS N.
Le client n'a pas laissé de commentaire.Kelly L.
Le client n'a pas laissé de commentaire.GWENDOLYN W.
Le client n'a pas laissé de commentaire.Marc L.
Le client n'a pas laissé de commentaire.SERGIO T.
The location closed before the time stated in the website so it created a lot of time lost when I then had to call customer service and switch to a digital check in. My app wasn't working so it took even longer to get someone online to check me in from phoneHimanshu S.
Feedback relates to a ticket notification I got (and paid). I don't doubt UHaul is getting these notices from the NJ gov't - but I had paid every toll that I went through on the day of rental (to someone stationed at the toll), so I think they are billing customers because they don't expect to have them disputed (and it certainly wasn't worth it to dispute <10 $) - but it doesn't feel right. In case you get any other customer feedback like this, it may be worth looking into.Jeremy V.
Le client n'a pas laissé de commentaire.Alisa S.
Le client n'a pas laissé de commentaire.Janice H.
Le client n'a pas laissé de commentaire.Damieon H.
Le client n'a pas laissé de commentaire.Shaunice H.
Le client n'a pas laissé de commentaire.Sade N.
Why is every single UHaul truck I ever rent dirty and rancid? I don't care if the truck has 20 miles or 20 000 miles on it, the seat is always wet, the steering wheel sticky, the cabin wreaking of a musty smell. There is never any upkeep of these trucks. Awful.DAVID S.
Le client n'a pas laissé de commentaire.Dacheng Z.
The online checkout and checkin system is extremely cumbersome and slow, especially in areas with limited cell service.James F.
I didn't have a problem at all at this site. Everything went smoothly and the two gentlemen were very kind and informative. I rented from the U-Haul Center on 22 at the ExxonMobil Station in Union. They weren't as informative and the attended outside wasn't friendly. He was rude.COSUNDRA C.
Le client n'a pas laissé de commentaire.DAWN R.
Le client n'a pas laissé de commentaire.Pavel I.
Send a reminder that customer needs to complete all items on transaction page all the way to the bottomCLARENCE F.
Le client n'a pas laissé de commentaire.Sybil M.
Le client n'a pas laissé de commentaire.Cathy D.
Service was exceptional. Customer rep at location was pleasant and welcoming. Totally satisfied with the service given at this location.LATOYA W.
The website wouldn't allow me to check out the truck... so they charged me for them to check it out. Also, truck wouldn't start once I loaded it... why? Because they rented me a truck with a battery that was from 2006. The roadside assistance was great along with assistant changing the battery. No discount no nothing. I had to pay my mover extra because of the truck not being starting.John K.
Le client n'a pas laissé de commentaire.Tamika C.
Very convenientATIF J.
No dollies are available at this location. Purchased them and was expecting to use them. This should be better communicated up front.Michael S.
I followed the instructions on the app to make the reservation. But when I picked up the truck, there was more info that was needed. It should be all done at one time.Richard M.
Le client n'a pas laissé de commentaire.PETER G.
Moving blankets which were ordered were not in truck at pickup.Matthew L.
Le client n'a pas laissé de commentaire.Walter S.
Simplify the online registration approval process. I completed a lengthy online application and then was held up close to 1hr due to the verification process that would not allow my contact person (my wife) to serve as my verification person (my wife). This made no sense and caused a unnecessary delay in picking up the van which led to me being late to a meeting. This process should be improved for the next customer.James H.
Le client n'a pas laissé de commentaire.Lawrence M.
Online sign up a NIGHTMARE Phone Support NIGHTMARE! Hold too long Transaction approval Way too long Waited too long 50 minutes plus for ALLVince E.
The first problem was that you rented one van to two different customers at the same time, and I lost because I got there later a little than the other customer. Then I had to sit around for many minutes waiting for the situation to be resolved by human intervention. This was a delay I could ill afford. The second problem was an extremely poor design characteristic of the interior of van's cab door. There is a little pocket sized just right for a phone. A little sticker with an image of a phone with a red circle and line over it is not sufficient to prevent some people from mistakenly thinking a phone should go here, then closing the door on it and crushing the phone. An unfortunate incident of this kind cost me a phone and an entire day's delay of my trip.DAVID M.
Le client n'a pas laissé de commentaire.Christine M.
I arrived earlier to my pickup location- I arrived at 8;45am for a 9am check in, and I wasn't able to begin the check in process on my phone which was frustrating. The staff was friendly at this location. I was disappointed though as I ordered a dolly for my moving and it didn't come with the rental which made my move out process harder than expected, but I was provided a refund.Jeffrey B.
It was the easiest rental I've ever done with uhaul. Streamlined paperwork and easy pick up and drop off. Loved it!Eric D.
Everything is good so far You don't need to do anythingKouama Y.
Friendly and professional staff! This was my first time using their services and I will definitely go back! Every step was explained to me. Highly recommended! Keep up the good work!! Every business needs that type of customer service! Truly outstanding!Melissa B.
Great service -- Ronnie was so helpful! The van was immaculate and drove beautifully. I would rent again, and from this location, anytime and will recommend it highly.Janet L.
There was a problem on dashboard. The indicator kept showing that the gas was low and needs to fill up even after we filled up the tank half full.Deepak P.
Le client n'a pas laissé de commentaire.TERRENCE T.
Le client n'a pas laissé de commentaire.Hanoze E.
Le client n'a pas laissé de commentaire.Michele H.
Le client n'a pas laissé de commentaire.Erica D.
They charged me extra 14 $for coverage which i told them that i don't want any coverages, and when I called them back he said he is not at work he'll go and check our phone call recording and then he'll give me a call back i even saved his number so i don't mis his call but he never called back, nor did he returned my money. I'd like to get back the 14 $that they charged me extra.ali R.
I denied the safe move insurance and was charged for it. The company refused to refund me.Bayinnah H.
My rental was ready and waiting when promised and Ronnie was very friendly and helpful!Roger B.
I got duped. Before finishing the online check-in, they said they would do it for me. They took the mileage for me and conveniently added an additional 100 miles to my trip. Be carefuk picking up the Uhaul at Ronnies Auto Repairs in South Orange, NJAustin H.
As far as I can see nothing needs to be improve.natasha J.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.David Family H.
The truck was filthy and there wasn't room to park the vehicle when I returned it. The man who was directing me where to park was rude.Alexandra L.
Le client n'a pas laissé de commentaire.wayra N.
It a was fast & easy process & no waiting on a line.WAYRA N.
Very fast in excellenttyquan L.
Nothing. Service was quick and very convenient. Thanks again.Louisa M.
Le client n'a pas laissé de commentaire.Pavel I.
Thank you for the local friendly way of doing business. I like doing business with someone who remembers who you are and the fact you are doing repeat business with them!Wanda F.
Le client n'a pas laissé de commentaire.Josue I.
What's with all the added fees? I drove 7 miles -that burned a gallon of gas??? I returned the van at 3:00 PM not 5:05. I don't like not having a paper receipt when I returned it and insisted that Ronnie sign something saying I returned it at 3. Environmental fee?? You advertise 19,95 a day - what a joke - then add 20 $of fees on top of it? No thanks, lesson learned.Julianne R.
Charge the correct priceMadeline P.
The person at the pickup location was extremely rude. It made me regret renting from U-Haul.Kevin C.
Le client n'a pas laissé de commentaire.althea R.
all goodShawna S.
Le client n'a pas laissé de commentaire.Julius M.
Service was friendly and expeditious.Celia K.
The place is "eh" at bestChristoph M.
Le client n'a pas laissé de commentaire.Maritza C.
Ronnie was pleasant and efficient and the van was clean and drove like a dream. I will definitely be using this location next time I need to rent a van.Sarah G.
My original location choice (Maplewood) was changed to this location, but the time was kept the same (8:00 am). When we showed up at 8 am, we were told the Uhaul employee does not show up until 9 am. This put a pretty big dent in our plans. The location also did not have good parking and the facility was not clean and inviting.Nicholas G.
Le client n'a pas laissé de commentaire.Matt M.
Le client n'a pas laissé de commentaire.Gloria A.
Ronnie was very helpful and courteous. He got me on my way in no time! Highly recommend Ronnie if you need to rent a UHaul.Jill R.
I felt uncomfortable parking the truck on the road right next to the stop sign but there was no parking as the lot & street was very small & there was really no parking spots. I was surprised & disappointing that I could not drop the truck off at the UHaul on Rt 4 in Saddlebrook which would have been very convenient with much more room to park. The personnel at this Paterson office was extremely nice & very helpful.Viola B.
Le client n'a pas laissé de commentaire.suzzette T.
Le client n'a pas laissé de commentaire.maralen G.