Customer service on the phone was not helpful and location was terrible. This was the worse uhual experience I have had.YLANTRA A.
Customer Reviews for Rons Rentals
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lees Summit, MO 64086
(West side of 350 HWY before Hutt Road next to Phillips Service Station)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 5h pm
- Dim : 8h30 am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location not manned, no one there to help with the pickup. Had to guess which one was ours. Had to call a general number to get guidance. Felt like I was stealing the trailer. Also, the pickup location was changed at the last minute from 2 miles to 18 miles away. Not happy.Bradley H.
Le client n'a pas laissé de commentaire.rob W.
Again the young lady who checked in the rental unit was friendly and helpful. All good.Keith D.
Le client n'a pas laissé de commentaire.Michael H.
Hard to locate; some signs would help.Thomas H.
Offer contact info for specific branch. We had to drive to another location to get in contact with someone. No code was given for lock box. No keys were in lock box once we got the code.Timothy T.
Le client n'a pas laissé de commentaire.Sara N.
No issue with the pickup location but the process from reservation to drop-off on the part of u-haul was disappointing. I scheduled a hitch install for 10/8 so that I could reserve trailer to pickup that day or the next. Somewhere between my scheduling the install and that Friday it was changed to Monday with no communication. I went and purchased hitch and lighting kit and installed myself. I utilized the online checkin option when picking up this trailer but apparently that did not submit correctly as I received multiple calls on Monday asking if I was keeping my pickup and install appointmen, I had already drove to New Mexico and unloaded and returned the trailer at that point. So while there was no issue with the pickup location or the drop location, the overall business process and practices displayed by uhaul was supremely lacking.James R.
Le client n'a pas laissé de commentaire.NATHANIEL N.
I brought the tank back up to what it was when i picked it up, then i was billed for an additional 3 gallonsRyan W.
Le client n'a pas laissé de commentaire.Michael M.
Some trash in the truck. Office was hard to find and not pleasant.Kevin C.
This is the worst experience I've ever had with uhaul. We use your services over two weeks ago and you called us this week saying the truck hadn't been returned and we went from a $70 charge from it being finalized to over $100 you guys are awful I will never use U-Haul again. That's all you can see is the final charge no one can help me fix it this is the worst experience I've ever had with the moving company next time we will go elsewhere.Clayton W.
An excellent location with very friendly people. More clearly marked signs of where to pick up / drop off keys would be helpful. Uhauls online pick up was not easy to use. This online pick up was complicated and did not make the process very customer friendly.Joseph W.
Clerk/attendant attitude seemed to be that I was more of a time issue than customer.Ott D.
Le client n'a pas laissé de commentaire.Cindy Y.
The ability to find the front door.ANTHONY N.
I was not happy about the time, I reserved this long enough in advance but still wasn't sble to pickup till 2 hours later than I wanted so which put us 3 hours behind. Then on top of that I was charged twice as much because they said I had a truck rented which I didn't they credit my account, then because the trailer I originally rented wasn't available I was told I'd get a bit bigger one, the lady from 800 # said I would be charged the same price of $14.95, I wasn't, I was charged for the next size up, I paid 18.95. It all worked out, but the process was a bit messed up, wasn't able to return it till after dark because of the lateness of pickup. But over all we were good thank youDIANE P.
Interior was stained with what looked like tobacco juice overall dirty inside. Less than 3/4 tank of gas.david S.
Le client n'a pas laissé de commentaire.David S.
No one was there when we dropped it off.John M.
When I got there they had me do everything online, which is good. Once I finalized the process and everything went through, they had someone go out and verify they had the correct trailer, which they did not. Waited there for over 30 minutes so that they could sort everything out and still did not reflect the correct trailer in my contract, I asked that there was an advertisement on the website that I would get $50 dollars if they did not have the correct trailer, they just told me that they had the correct one but it was messed up on the website 10 minutes later I was on my way, the whole process took more than what I expected.JULIO E.
Better communication. Website showed the auto transport, got there, they said they did not have one. Then they found it as I was leaving. Still they were super kind, and helpful and I would go back because of that. Good customer service.erik K.
They were closed. There was only one place to return the trailer; and it was unclear where to put it.Isaac K.
Danielle at Ron's was very helpful as were the other ladies in the office. We had some difficulty checking in online but Danielle helped us and got us on the road. She was even very accommodating for us to drop off on Sunday rather than waiting until Monday morning.Eric F.
Agent at the rental location was more than helpful; checked various options to see which would work best for my needs, even offered to have me pick up a truck at a different location to save me money! I would definitely use "Ron's Rentals" again!!mike W.
Drop off was on a Sunday. The place was closed so I didn't have interaction with anyone.Shionna H.
Everything was fine and good. Didn't have any hassles.Blake M.
Do not do business with the U Haul at 33811 E US Hwy 50, Lee's Summit, Missouri 64086. See my complaint called into Uhaul on 9/3/2019.Garth A.
Le client n'a pas laissé de commentaire.Bobbie B.
Le client n'a pas laissé de commentaire.Gary C.
Not pick up on a Saturday. Very unprofessional. Felt like I was an inconvenience rather that a paying customer.jeremy T.
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.Diane P.
The ladies went above and beyond to assist us with our first time rental.Jonh W.
Facility was closed for the evening when I dropped off the trailer.AMELIA J.
Le client n'a pas laissé de commentaire.Katie W.
The staff at Ron's was fantastic and very knowledgable. I would recommend them and Uhaul to everyone.KAREN J.
Le client n'a pas laissé de commentaire.Roxann S.
Le client n'a pas laissé de commentaire.TODD E.
Le client n'a pas laissé de commentaire.TODD E.
Le client n'a pas laissé de commentaire.Bob K.
Le client n'a pas laissé de commentaire.Marcus Antonio G.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.BRITT H.
Clerk was totally unprepared and disoriented.Sonya S.
Le client n'a pas laissé de commentaire.TED W.
Le client n'a pas laissé de commentaire.david M.
it took over 45 minutes to finally get the paper work completed. I rented an appliance dolly but they did not have one. I wanted to buy boxes and they could not put the info in the computer so I could buy the boxes.Stephen G.
Had a little trouble finding a person, and connection to internet was slow, so delayed paperwork.Madonna G.
Good, very quick drop off.STEPHANIE D.