Easy location to drop off and right on the main road.Cathy M.
Customer Reviews for Rosa Food Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Marsha S.
The person assisting me was helpful however, the price that I was quoted online was not the same that I paid for the rental, ex: the insurance quoted was 8 $online and the person charged me 9 $total paid was over 51 $not the 24,95 $ plus 8 $insurance and any taxes. I was not very happy but chose not to argue the situation with the attendant.ANTHONY L.
I was charged for extra days on pickup; but the days weren't added to my contract schedule. So I was double charged even though I returned early.DANIEL B.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.Carla G.
Very nice people and equipment was in great shapePAUL H.
Terrible attitude from the owner, ended with a very heated conversation. People behind me in line were going to rent a trailer but after the way I was treated they chose to go elsewhere.Michael H.
Le client n'a pas laissé de commentaire.MARK W.
This was the absolute worst experience in renting a U-Haul trailer. I don't understand the point in paying in advance and doing your recommended pre-check in just to arrive in the equipment be out of service. Ridiculous and nothing was done to compensate for it. I had to drive 45 minutes away to actually find a trailer that was guaranteed to me at a location right by me. Nothing was done to rectify the situation. However the ladies that helped me at the original pick up location were very awesome and felt really bad for whoever dropped the ball.Christopher S.
Le client n'a pas laissé de commentaire.WILLIAM T.
The man "assisting" with the rental was rude and unprofessional. He was absolutely ZERO help with the rental insisting we do it through the app when there was barely and signal in the store. Said he could not do it from his end. He told several customers in front of me telling me he did not have time to help me I had to do it through the app. He then told me I would not be charged until I returned the vehicle. When I tried to show him the money had already been debited from my account he argued with me telling me I was wrong and rude. After almost 2 hours I finally was able to get enough signal to do what I needed to do through the app. This was a HORRIBLE experience. I have never met a sales associate with a worse attitude. If this uhaul had not been absolutely necessary I would have walked away.CHARLES H.
The person we dealt with spoke limited English and just kept telling us to "go to uhaul.com" to upload our driver's license and other information on our phones. When the uhaul website didn't work, repeatedly, he finally did it for us. Another woman in the store was trying to complete her order and they got into a shouting match. It was very uncomfortable for everyone. I think the biggest problem is that uhaul expects everyone to do everything with the phone app or on the Internet, and that just doesn't work well in rural areas or for people who don't use phone apps. Especially when the website is confusing and unhelpful.Frances D.
Said we damaged the truck but they have it marked it was reported b4 I rented it and it was dirt all in the floor I have pictures to price it.Shenna P.
Le client n'a pas laissé de commentaire.Malvin U.
The operator of the company at the drop off point was hateful and not helpful at all very unorganized. I will not drop there again. I will pay extra to deliver somewhere elseElizabeth M.
Le client n'a pas laissé de commentaire.Elizabeth C.
Mud in cab floorboard on drivers side. Mud in cargo compartment. Mud on back step bumper. Mud on side of vehicle behind front tires. Damage (dent on lower body) in cargo body on drivers side found when I arrived to pick it up. It was not shown on photo I had to accept or dispute. I disputed that photo at time of pickup and took a photo to show damage and uploaded it. Damage (paint scratch) on cargo body on passenger side and was not shown in photos I had to accept or dispute. I disputed that photo as well and supplied a photo of that damage as well. Attendant was friendly and easy to work with. However, i was not happy with having to clean up the unit to get mud out before I could start using it.James B.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Morris S.
The Man I dealt with at Rosa Market was absolutely magnificent!!!!!Leandra W.
No commentsMARSHA W.
Le client n'a pas laissé de commentaire.Jane W.
Everything with this location was fine. But it did not have the equipment I reserved online. I received a call later asking about why I had not picked up the equipment that I had reserved at another location. I had not received an email or any other communication stating that I was suppose to pickup at the other location so I rented something at the one I was at. I'm retired military and have used U-Haul a number of times, this was a bad experience.charles D.
Very professionalWillard W.
The person at this store was not very helpful. When I ask where to park the trailer, he just ask was it damage and was it clean. Then pointed to where I had to park it..Kenneth B.
Cigarette butts in the back of the truck and someone's old soup in a Tupperware bowl behind the driver's seat. About 1/4 tank of gas was missing versus the rental agreement. Otherwise, the vehicle was clean and there was no reason to think it wasn't maintained. The truck performed well.Craig S.
Le client n'a pas laissé de commentaire.Richard C.