Customer Reviews for Rosedale Truck Trailer Rentals
(Concessionnaire U-Haul dans le voisinage)

270 évaluations

3130 Standard St   Bakersfield, CA 93308

(661) 588-7367

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(661) 588-7367

3130 Standard St
Bakersfield, CA 93308

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalane T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vonnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin R. 
Évaluation :
2

Location address was not easy to find, tried calling but would not answer, they said the phone did not work. When dropping off they took my paperwork and said they would email me the receipt and did not.

Freda F. 
Évaluation :
5

The customer service rep was nice and got me going with no problems, thanks

JEFFREY D. 
Évaluation :
3

Clean up and organize the place a little, inside of the place lucks Messi and dirty and outside too !!

Manuel S. 
Évaluation :
3

Patricia is wonderful. It's a tiny location, but she was very helpful and friendly.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT V. 
Évaluation :
5

Friendly service and personal

DAVID R. 
Évaluation :
5

Great service 👍🏻

DONNA C. 
Évaluation :
4

Aucun

Tom G. 
Évaluation :
1

The place was so dirty. Ewww. Dust everywhere and messy. Google map made it impossible find the location. It was terrible.

HYEIN E. 
Évaluation :
5

Truly exceptional service and truck was immaculately clean!!! :- )

Glenda C. 
Évaluation :
2

Keys were not available and had been misplaced, It took them almost 10 minutes to find them. The truck had been smoked in and was almost empty of gas.

Brandon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell C. 
Évaluation :
1

poor location Un trained staff

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana O. 
Évaluation :
5

Excellent customer service, personnel very friendly and helpful.

terrresa K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leland W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
1

Runnng it out of another business, I had to call and repeat my order and then relay a truck back to the guy working there to get my truck. I'll try my default location on north Chester next time.

Perry G. 
Évaluation :
5

My scheduled trailer was not available when I arrived, but Juanita and company immediately found another trailer for me. I was in and out in no time. Everyone was very friendly, helpful, and professional.

GARY C. 
Évaluation :
5

Absolutely nothing, the phone and personal help were outstanding

Hugh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian C. 
Évaluation :
1

There was no clear entering or exerting signs. I drive around the location twice trying to locate the office. Once I located it, no one was in the office. I called out hello several times and rang the desk bell. I finally had to walk into the shop area in the back and ask for help. One female employee called a male employee and then the male employee called a different female employee. It seemed like no one wanted to help. Finally the third employee asked me to park the traile in the yard. I had to help unhitch the U-Haul trailer since the other two employees didn't show up to help. It was a confusing mess. I will never use that U-Haul location again.

juan E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cherrie R. 
Évaluation :
2

The guy who helped me was good. I'm pretty sure he was covering last minute for someone else who was out or sick or something, but people wise it was good. When I googled Rosedale Truck Trailer Rentals the address didn't match the actual location. But eventually figured that out. Got there are it was all locked up. Fortunately a guy on property spotted us and came and helped. It took a while to boot up the computer and find everything (30 min.) So it wasn't an awful experience, but could use some work. The online stuff through Uhaul was great - able to reserve what I needed ahead of time and it was indeed there for me.

Brent K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick E. 
Évaluation :
4

Pat was really great to work with when we picked up the truck. THANKS PAT!

Shaun M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
1

No walk around was done, such as lights working etc... It's a good thing we didn't drive at night as the tail lights weren't working, nor were the clearance lights. The folks were very friendly but seemed like they had no clue what they were doing. The whole place was a s***hole, everything in the office was broken down and dirty. It took them over an hour and a half to get us checked in and we were the only customers there. Never again! They did NOT represent the company well at all.

Jennifer B. 
Évaluation :
5

It was a pleasant and easy experience. Thank you for your help!

KATIE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carlos P. 
Évaluation :
2

They were the only location that had what we needed but there was no one there to when I went to drop off equipment. I had to go to work so I had to leave it there and go.

jake W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilou A. 
Évaluation :
3

Seems like everyone except the owners wife knows what their doing. I know she means well but she ends up giving more work to staff to clean up. I never rented from here but if you look on my profile I rent often. I know what to expect to pay. She overcharged me and her staff cleaned it up. I was overcharged 15 $too

Suzette Galope G. 
Évaluation :
5

Excellent experience. I've rented trucks over 15 times and this location was the best I've rented from.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
5

Have more people at the counter.

LITO S. 
Évaluation :
5

I truly enjoyed my experience with this facility!!! I would recommend to everyone I know!!!

David W. 
Évaluation :
4

Service amical

philip N. 
Évaluation :
5

They were great and very friendly

SCOTT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom M. 
Évaluation :
5

I ordered a trailer online and picked it up 10 minutes later with no issues. The staff was friendly and very helpful!

Megan F. 
Évaluation :
2

Improve location and staff levels. Staff was courteous and helpful but overwhelmed.

TY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry S. 
Évaluation :
5

The cab smelled a little like body odor and wasn't cleaned very well like they usually are, but the experience was great. Great customer service and professional team. Would definitely recommend.

ERIC B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
2

Location had no heat, so it had an outdoor propane heater inside, which was broken so it was taped to remain on. Overall the location looked shady.

Shawn L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RV F. 
Évaluation :
2

new location

DAVID N. 
Évaluation :
2

the truck I rented had grease in the back . I had to clean it before I could put anything in there.

STAN A. 
Évaluation :
4

Nothing, good people there.

GARRETT I. 
Évaluation :
2

The customer service was substandard. The shop isn't running efficient and is challengened with training issues.

Jeff C. 
Évaluation :
3

The only problem I had was a refrigerator dolly I requested did not work and I was still charged for it. Other than that everything was great.

ALLEN W. 
Évaluation :
1

The truck wasn't ready, I had to load the appliance dolly and it was damaged. I'm glad I won't be needing uhaul services again. The woman behind the desk look bothered that she had to answer a question while she was on her cell phone. I doubt a move to a new location for this office will help.....

Edgar G. 
Évaluation :
5

A friend was very pleased with the idea and the convenience of having a trailer as I did ....he decided to use it this weekend to move his family from one home to another.

raul V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david R. 
Évaluation :
2

The truck was old and it down shifted poorly causing damage to my tv. I do home the ins covers this. I did purchase the safe movers for 14,95$

ramon V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE T. 
Évaluation :
3

Appears to be in process of moving so looked cluttered.

BRUCE S. 
Évaluation :
5

Employees were courteous and helpful.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
2

Location is closing.

ROBERT S. 
Évaluation :
3

I have used this location several times in the past 3 weeks and have had no problems, but today when I returned the Auto Transport trailer AT1051 I pulled into the only area available to accommodate my SUV and trailer. At this location there is not a specific pickup/return area, and the lot is extremely small. The young man that tried to help me unhook the trailer asked me to drive around the block and pull into a dirt field so he could unhook the trailer there. I told him “no, it is not my job to stage your units, but I will back up and park it in that space there or under the tree over there, I will not drive around the block and fight the Rosedale Hwy. traffic”. He stood there and did not attempt to unhook the trailer. In the meantime, my wife came out of the office with the other attendant. She asked him why he was unhooking it here. (in the past I have always unloaded my rentals in the same spot, again there is no designated pickup and return area). They both walked into the office and left me to unhook the trailer. I hurt my shoulder in the process. I was not happy at all with the customer service I received from this location.

ROBERTA S. 
Évaluation :
5

The lady that worked there this past Sunday was super nice. She had a great attitude and was genuine in her customer service. I was in and out very fast. She should get a raise. I will rent from you in the future.

KEVIN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEGAN B. 
Évaluation :
1

Poorly lighted for a night drop off.

ROYAL M. 
Évaluation :
1

the 24 hour drop off was good; the location at night was dangerous and very poorly lighted.

ROYAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH L. 
Évaluation :
4

I was in a bind needed a uhaul quick. They were open and had a uhaul available on a Sunday! Nice and curteous and quick!

teresa G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betty W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
1

Unprofessional. Inept. No customer service skills at all. Equipment I reserved was not ready or available. I had to drive 4 miles out of my way to get an appliance dolly and was charged for said mileage. Agent gave me the wrong key and I was outside trying the key in different trucks for over 10 mins and he didn't put the correct gas marker on the paperwork. They tried to charge me a fee for not putting gas when I showed the receipt that I put over three gallons, I only drove 14 miles. Completely and totally unsatisfactory experience beginning to end. Never will rent from U-Haul again.

Daniel L. 
Évaluation :
1

Horrible customer service. Called uhaul two weeks before our trip to make a reservation and was given the wrong price. The store supervisor called back two days before we were leaving and said the first person messed up our reservation. First reservation we were told would be 136,00 $ per DAY 2 days before our trip we were told it would be over 3 000 $... Huge difference. That's why I called in advance so we could plan. I also booked the uhaul for 8 AM pick up, was not ready until 9:30(after I complained) I also asked for two floor Dolly's and one regular dolly. They only had one floor dolly at the store and my husband had to go to a different location for another dolly. It was a complete disaster.

ALISA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
3

Very helpful and curtious staff...

Tina L. 
Évaluation :
2

When I walked in, the Customer Service Rep was looking at the computer, which I understand, however it became very uncomfortable because she didn't acknowledge me at all. Once it became uncomfortable, I decided to count down from 10 to zero before I left.,, I made it to two before she finally said any thing to me. I won't use this U Haul again.

Brenda W. 
Évaluation :
1

We only requested a dozen furniture blankets. The worker gave us extra blankets (unknowingly to me), so we were charged for the extra blankets we neither needed nor used upon return.

Jennifer B. 
Évaluation :
1

The two african-American females that worked Saturday morning during my pick up are very unprofessional and have no customer service skills what so ever. When they speak to you they talk as if they hate their jobs. No smiles or welcome greetings. Poor dress attire they both looked as if they rolled out of bed. Drinking starbucks coffee as they attend to customers. When I came back for drop off same aditude was repeated. Please give these girls proper training. Dont like this location will not come back again.

crystal C. 
Évaluation :
2

The facility is not easy accessible from the road. Very tiny. Truck was not clean, oil engine light was on. There was a tear in the siding which made your foot get stuck when trying to hit the gas peddle, kind of dangerous. Overall, we were able to get what we needed to do done.

Rachel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Smith E. 
Évaluation :
3

Your customer service was outstanding. The facility, which you asked about was not clean, no AC, and only a stained, small wooden chair to sit on. No other place to sit. The young lady did a great job with our reservation and was very helpful and friendly. Your survey is very general. That could be improved as well as your facility.

SHERI W. 
Évaluation :
3

The 27 foot truck was old and functioned poorly. It had 186 000 miles and felt it. The suspension was bad and road work to the highway made it nearly undriveable. The vibration was so bad the sun visors would not stay in position and a side mirror had to be tightened down after nearly falling off. Between 35 and 40 mph it shuddered as the transmission slipped. The seats had tears and it lost speed on hills.

terry W. 
Évaluation :
5

Vey Nice people

IVAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cary P. 
Évaluation :
5

These people were very friendly and helpful

KEVIN B. 
Évaluation :
3

The person that helped us was very nice and helpful.

CARLOS R. 
Évaluation :
3

Was available when I needed it got it very fast

ERNESTINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERA W. 
Évaluation :
5

Very nice people easy to work with!

KELLY C. 
Non les évaluations ont été soumises pour cet établissement.

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