Customer Reviews for Roses Mailroom
(Concessionnaire U-Haul dans le voisinage)

102 évaluations

5549 Fort Caroline Rd   Jacksonville, FL 32277

(904) 352-1299

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(904) 352-1299

5549 Fort Caroline Rd
Jacksonville, FL 32277

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Truck was extremely loud. Someone called me and left a message saying that I didn't return the truck when I actually returned it.

RICHARD J. 
Évaluation :
3

Clean the truck, make sure what I reserved and got confirmation of is actually available, don't confirm reservations if the equipment isn't available due to over-booking. Worst experience ever

MICHAEL A. 
Évaluation :
4

The lady at the counter was very nice. She welcomed me back and wished me luck moving to Jacksonville. She is definitely someone I'd go see again. Thanks Uhaul

BRIAN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Very

Stephen R. 
Évaluation :
5

Very good location. Representative was very friendly and professional. I would highly recommend this location.

Melvin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nelson L. 
Évaluation :
4

This Truck needs to be taken out of service. It vibrated and shook sometimes a violent shake. Had I hard time climbing even the smallest incline let alone mountains. Cargo area leaked and some boxes got wet. Time given to return truck was too small. I usually rent with UHaul but gonna have to rethink about it the next. And there will be a next time

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY P. 
Évaluation :
2

After having made a reservation at the store where I should pick up the truck, there was no one, they sent me to one that is far from my address and I lost a lot of time

nestor D. 
Évaluation :
3

Truck needs tires

richard H. 
Évaluation :
5

Ms Karen was extremely helpful! Went above and beyond with helping me get my rental snd I will forever be grateful for that. I went to 4 locations prior to the one on fort Caroline and was about to just give up. I originally wanted a van but wasn't available so I got the next smallest thing and it was the perfect size. Merci.

MIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GONI A. 
Évaluation :
5

All was perfect.

theodora M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berlie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAUN B. 
Évaluation :
5

Rises was a wonderful place and customer service was great.

Tommy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHSYAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZMINE D. 
Évaluation :
5

Great service and friends folks.

Juanita F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEVONICA H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

iyanna J. 
Évaluation :
5

Make sure your system is up to date. I rented a cargo van, but theirs was not working and she didn't know why I was able to reserve it using the online system. The lady was able to get a truck for me, but it was huge and not suited very well for the purpose. I was able to get my furniture moved but it slid around inside because the truck was so large. It wasn't the location's fault, but the system which apparently wasn't updated in a timely way.

Brannon J. 
Évaluation :
5

Everyone I spoke to was very polite and helpful at this location. It was an easy transaction and I would definitely rent from this location again!!!

Patrick S. 
Évaluation :
5

Friendly fast service! Can tell the owner is heavily involved in community youth support which is wonderful!

Sara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
2

This place is very unprofessional. Lady at the front counter put the wrong miles that I asked for to use the rental on my paper. After using the truck and returning it on time with the amount of gas that was suppose to be added back to the truck my card was charged 63 $and then again 2 weeks later for 68 $. Reached out to billing department for UHAUL and representative stated that the first payment was never taken out of my account. Reached out to my bank and pulled bank records and 63 $came out the very next day when rental was returned. Representative stated she will get with her manager and see what they could do about refunding my money back for the 68 $. I get a call from the manager of UAHAL and she was very rude and very unprofessional. she informed me that the total cost for my UHAUL was 100 $. I'm very upset because that was not discussed when picking up the truck and the paper work I signed with my miles added was 63,00 $. The manager basically told me I wasn't getting my money back and was talking over me while I speaking the whole time. I am highly disappointed and very upset about this experience I will never rent from them again!

Sicueria R. 
Évaluation :
5

Everything was just fine.

Evangelin W. 
Évaluation :
1

When I arrived the truck was on empty. The inside had blast ash all over the driver seat. There was dirt- sand on the steps on the entrance to the truck. She did not take a sheet to show any damages already on the truck I actually asked for the inspection. She gave me only a 35 credit for the empty tank but it took 62 to fill it up , lol . The truck once running sounded rough and I did not feel completely at ease it would make the trip to Florida .

Evelyn M. 
Évaluation :
1

i will not rent from uhall ever very poor got to store no one there pick time 8 am arrive store lady 9,2 she could not hook up trailer call man to hook up pay him never again

RONALD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wyketa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice B. 
Évaluation :
3

Attendant should walk customers to their equipment and verify it instead of having the customer select it themselves

Jay H. 
Évaluation :
5

Lady that works there was very patient , kind, helpful and very very curtious if ever need a rental definately would go to this location and definately would recomend this location for hassle free best customer service thank you

Harold L. 
Évaluation :
2

The clerk working at this site should not be taking personal calls while at work first of all, second she needs to learn how to hang a phone up when she's done, I had a problem with the truck so I tried calling her but to my dismay the phone continued to stay busy, so I had to waste time and miles and drive all the way back to the location I got the truck and find that she didn't hang the phone up all the way, I had an issue with the pad lock on the rear of the truck and couldn't get it open, that's why I eventually had to drive back with the phone constantly busy so she could figure out how to get the lock open, she also made it sound like it was my fault and in the conversation she had over the phone with the area manager she said this was the second time it has happened so she should have said something before I took the truck. She almost refused to walk outside because it was raining and said "I'm not going out in the pouring rain", I told her I am to use the truck and I'd like for you try fix this so I don't get charged for extra miles since you didn't hand there phone up correctly also I told her I have an umbrella so she went out. All in all I didn't like her unprofessional attitude and her lack of willing to go the extra mile. She has a bad attitude. I will never use this location again.

Rebecca F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamari O. 
Évaluation :
5

Couldn't have asked for anything to go better!

Patricia C. 
Évaluation :
2

No one was there. They didn't properly check the vehicle in. I was notified from uhaul recovery team about turning in the vehicle. It was a complete fiasco

ROGER D. 
Évaluation :
2

U-Haul truck was on empty I had to immediately go get it filled up, it was dirty had a bunch of trash in the back, and the store was a mess.

Brandon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenroy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda F. 
Évaluation :
2

Uhaul was rickety it took up a ton of gas it wasn't fuel efficient at all the pricing is extremely high in the first Uhaul I had was infested with ants and dirty there are no pieces in the U-Haul for you to strap a bungee cord to secure anything down and it's just leaves much to be desired I'm hoping that I don't have to use Uhaul again. But other than that the customer service people are very nice and they do what they can.

Shaquon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda F. 
Évaluation :
3

The smell like gas the whole time

Josie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendra S. 
Évaluation :
3

Mention the app to people

Beverly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dirdre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRDENA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mamadou D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
5

I used the drop off key box and the area was well lit for night drop offs.

Aretha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PILAR V. 
Évaluation :
5

Very nice staff!

Dina R. 
Évaluation :
2

Reason received my invoice, paid for what was provided then a few days later an additional payment is pending from my account. I did not received any invoice as to why this additional charge is being taken out of my account.

OHNICA R. 
Évaluation :
1

They said we messed up another truck that we ain't even drive or park next to never will do business with this location again And Tim was disrespectful and almost got knocked the f*** out

Zantondera L. 
Évaluation :
5

S.O.

charnda T. 
Évaluation :
5

Rien

Shanon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaneaeria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaneaeria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine G. 
Évaluation :
1

I was overcharged for milage I did not even use. The truck was not checked before I left and the milage on paperwork was wrong. She is a conartist and does not do get job correctly

PATRICIA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Equille J. 
Évaluation :
5

Nice friendly service. No long wait time.

Tamara H. 
Évaluation :
1

The location was awful, I made a 1:30 reservation & the owner wasn't there so i waited 20 minutes until he got there, then he proceeded to continue his transaction with another & help other customers until I spoke up. I ended up leave 30 minutes after my reservation because of the delay of waiting for someone to arrive to help me. I was charged 47 $for this, then 3 days later I was charged a separate fee of 97 $. I called the location immediately & was told he couldn't help me to call U-Haul directly because it was them who charged me. I called U-Haul spoke with Mariah who apologized for such poor service from that specific location. She immediately called them & with no response from that store, she called her manager for assistance. Within hours everything was taken care of & I was refunded the total amount. Now that is great customer service. I plan on remaining a loyal customer.

Nicole W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deondra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklyn S. 
Évaluation :
5

Keeping up with your services to your customers.

Oluyinka F. 
Évaluation :
4

When I reserve the truck I was not told it was credit card only not cash this should be made clear to a customer so she can plan ahead and be ready to rent the truck and since when is u.s. dollars not acceptable

Beth A. 
Évaluation :
5

Perfect, excellent customer service.

tonya M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mosella T. 
Évaluation :
4

Had a very difficult time locating a 4x8 trailer in the Jax area. Unit was very old and after packing the trailer and driving thru maybe five rain storms, I arrived at my destination only to find that the trailer had several holes and caused some of my belongings to get wet.

Don B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Getachew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie O. 
Évaluation :
1

The towing equipment was not available on the scheduled day of pickup. It would be great if customers could count on their equipment to be ready when they have a scheduled date to rent a uhaul and a car tow. Also, the car tow was missing a tire strap when I arrived on the next day and I had to drive to a different uhaul location to have new straps installed. I would hope that the staff is checking equipment when it is returned so that customers feel like their time is valued and can better plan their move.

ben T. 
Évaluation :
5

Excellent service à la clientèle

Christopher V. 
Évaluation :
5

The person that assisted me was very kind and knowledgeable.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neyda R. 
Évaluation :
5

Fast and efficient

Patricia B. 
Évaluation :
4

Le service à la clientèle était génial. Truck was clean. It drove rough but i dont think it was lack of maintenance.

Lillie Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Orietta M. 
Évaluation :
1

It was the worst experience that I have ever had with U-Haul. I called to see how early I could get my truck and was told 8:00am. I received an email 2 days prior stating my pick up time of 8:30. When I arrived at 8:50 the store was closed and didn't open until 9:00. The lady didn't arrive to open the store until 9:50! When I returned the truck I put gas in it and took a pic of the mileage. Glad I did because I received my bill and it had the fuel charge on it. Bogus charge...after speaking to corporate .... I had the fuel charge removed. It was the worst experience I have ever had. I would NOT recommend this location to anyone!

Terri K. 
Évaluation :
1

They kept lying about what truck and pricing i was getting

meljayi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
3

I had processed my order online and was expecting express service. The order took approximately 30 mins to do and once I went to the vehicle it was not ready (missing a dolly). The location didn't have a dolly. The dolly was removed from the order; however, I was moving girl scout cookies and it was tedious without it. It made my process longer than expected and delayed me for other appointments. My suggestion is that orders are previewed and prepared before the customer comes for a pickup.

Cotina W. 
Évaluation :
3

have paperwork ready when customer arrives when reserved ahead of time

Thomas T. 
Évaluation :
4

The Rental Agent was extremely professional and courteous.

Charles E. 
Évaluation :
1

The service was horrible. They couldn't find our reservation and didn't know what they were doing. I think we should be refunded for the poor service. It is stressful moving and to deal with unprofessionalism during the process makes it worse!

Darren M. 
Non les évaluations ont été soumises pour cet établissement.

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