Customer Reviews for Ross Dorrers Corner Garage LLC
(Concessionnaire U-Haul dans le voisinage)

450 évaluations

1460 State Rte 34   Wall Township, NJ 07719

(732) 919-0513

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 4h30 pm
  • Sam : 7h am à 12h pm
  • Dim : 6h am à 9h am
Heures d'ouverture spéciales
  • 6/21/2021: Fermé
  • 6/23/2021: Fermé
  • 10/21/2021: 7h00 am - 2h00 pm
  • 10/22/2021 - 10/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(732) 919-0513

1460 State Rte 34
Wall Township, NJ 07719

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 4h30 pm
  • Sam : 7h am à 12h pm
  • Dim : 6h am à 9h am
Heures d'ouverture spéciales
  • 6/21/2021: Fermé
  • 6/23/2021: Fermé
  • 10/21/2021: 7h00 am - 2h00 pm
  • 10/22/2021 - 10/26/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent work. Easy to use.

Bin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

Fuel Levels need verification B4 sigining agreement. No guarantee the gauge is accurate. Milage alone should detrmine fuel charge.

PETRO K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
1

The person who helped me at the location was rude and condescending

Debra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
2

I returned the trailer at 12:00 on 23May2021 to the garage and parked as instructed. My rental was for 3 days ending on 23May2021. The garage was not open that day. My rental was listed as returned the following day 24May2021. And I was charged for an extra day despite returning the trailer on time.

Daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
4

Both Saturday and Sunday, we reserved two helpers for three hours each through UHaul/MovingHelp. BOTH DAYS, no one showed up. We had a huge truck and no one to help us load it. It therefore took us much longer, and we now have to rent a truck again to finish another day because we couldn't do it all ourself in one weekend. These MovingHelp people did not answer repeated calls and texts. No explanation was provided. This is going to cost us hundreds of dollars and hours of lost time at work we'll have to take off to try and finish the move. In my view, MovingHelp is worse than useless - it's a costly mistake that I will tell everyone I know to avoid.

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean S. 
Évaluation :
5

Great vehicle, proprietor was informative and helpful.

Russell F. 
Évaluation :
5

The vehicle was not cleaned but wasn't terrible. A good experience overall!

Barbara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent W. 
Évaluation :
5

Your drop off app was difficult to use. I couldn't get the location to work. I would fix that or get rid of the app. A waste of time.

michael S. 
Évaluation :
5

The person who helped me was awesome however my experience with uhaul has been horrible. For the past 2 Sundays, the truck we rented was not available and there was no one to help us. Tried to rent a 20ft truck and was left getting a 10ft bc it was all that was left even though it was reserved. Waiting 40 minutes to talk to someone and still waiting to hear from someone is horrible service. If it wasn't for the one guy there we wouldn't have had a truck at all.

Yaniv S. 
Évaluation :
3

Front end of truck needs work. Maybe new shocks, etc. Bounces and shakes

PHILIP P. 
Évaluation :
5

I returned the truck after hours so I had no contact with any personnel. It was an easy process though. I would use this location in the future.

Palma P. 
Évaluation :
3

LocAtion dideshare did not work had to borrow a phone to drop off truck

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard M. 
Évaluation :
5

I would rather deal with this location then with a direct Uhaul location

greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
1

When you have limited availability and NO availability of an online reservation made weeks in advance communicating perhaps before the DAY before a customer is moving. More communication is always better. When directing a customer to an unstaffed pickup location making it easier to transition to smart phone pickup would be great. We lost over an hour of our day waiting on hold then working with a pleasant customer service representative. There also should have been updated photos of the vehicle to approve. I was assessed damage from a previous customer because The photos were not updated. Thankfully I had gotten the insurance. Overall I rate this a poor U-Haul experience. Next will be the tolls incurred on my trip. I have an EZPass account, why can't I link it for the rental?

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCESCO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
5

Nothing to change excellent customer service highly recommend

Louis Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN G. 
Évaluation :
5

Great place to rent from

WILLIAM D. 
Évaluation :
4

Very dark parking lot for my after-hours drop off.

SCOTT B. 
Évaluation :
2

Wear Masks!!! Follow your own sign that says Everyone Must Wear a Mask to Enter!!!

john P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmine P. 
Évaluation :
5

Chains were hooked up parallel, staff need to be trained on how to hook up equipment properly.

DENIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al C. 
Évaluation :
4

You might tell your customer in advance that they will have to detach the trailer from their vehicle. Tongue weight on the trailer I had is heavy. Otherwise all good.

Martin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

increase availability of 6 by 12 enclosed trailer.

Michael D. 
Évaluation :
5

The only issue was that my preferred pickup location was approximately 20 miles north of the Wall Township location I was ultimately sent to. Maybe next time you can consider giving the client more than a day's notice that they may need to work in extra travel time on their moving day if their truck is not available at the preferred location. Other than that, Ross Dorrers Corner Garage pickup location was great - the gentleman who helped me with the truck did a great job preparing me for driving the truck.

Kristen D. 
Évaluation :
5

Great location to rent from! Super friendly and helpful.

Richard G. 
Évaluation :
5

all good on return.

Shane F. 
Évaluation :
5

Great communication throughout the process. Thank you!!!

Daniel S. 
Évaluation :
5

Nice

william G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEREDITH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Super service

mike D. 
Évaluation :
3

They didn't have the dolly I ordered and I didn't find out till I picked up the truck, just wish I could have been notified before hand.

Carisma H. 
Évaluation :
2

No one onsite wore a mask for interacting with customers.

Calvert S. 
Évaluation :
3

The trailer was not what I was expecting. It did not have a ramp nor did it have tie down points to secure my cargo. Not worth the price compared to the inconvenience.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY B. 
Évaluation :
3

location was closed so a cant rate,. i will note i had to drive over 20 miles for the drop off. there were 3 other locations within 2 to 3 miles that wouuld not accept the truck. big fat pain.

THOMASRICHARD Z H. 
Évaluation :
5

Too far

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Great customer service and the vehicle was perfect for my needs thank you

Kenneth D. 
Évaluation :
5

Just curious , this was a 5 day rental and I returned it in 1 day . Is there any type of refund Not complaining just curious

rusty S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

The app should remind you to upload photos BEFORE arriving at location. Because cell service is weak at the location, uploading photos took a really long time

Jason D. 
Évaluation :
5

Vehicle ready as promised. Very clean online check in reduced time in store. Friendly and courteous staff

Forrest F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dolores J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
1

My experience was poor - not because of a location - but because of the constant errors and miscommunications. I picked up the truck at this location, on 5/31, (being told where to get it the night before), and apparently this location can't find your phone if you have Verizon (the customer service rep told me this is an ongoing issue for this location). Verizon is a pretty big carrier, so that's a HUGE problem. I had check-in online, when I made the reservation, but I had to call to get checked in and get the code for my key - even though apparently, that day, the systems were down. I get the truck - do my move - all is fine. I go to return it to the location I was given at the time I made my reservation (5/26). That day, I got a call, to confirm my reservation, and the customer service woman told me that the pick-up location would likely change, based on availability of the truck, and they'd get as close as they could to my preference location. She said the drop-off location doesn't change. Based on that information, I left my car at the drop-off location, so that I could get home when I was done. When I go online to do my drop-off, it has me bringing it to a different location. Clearly, I cant do that now since my car is with me at my current location: 1st Century Storage 1800 Rte 35 S Oakhurst, NJ 07755 I call customer service because it was just after 5:00, and the 848 number was closed. I speak to person number 1 who tells me she can't change it. I let her know that's not an answer I can work with, so I need to talk to a manager. I finally get to speak to Ashley Mosley (who was so nice and accommodating). After some time on hold, she says it's taken care of, and I send her an email with pictures of the truck - the mileage - and me putting the key in the drop box (at 6:03 on 5/31). I then see a charge for keeping the truck for an extra day -40 $. I call to get that taken care of, and it takes someone 1-3 business days to get back to me to get my money back since they entered the time in at 1:30ish and I actually picked up the truck at 10:30 am ON THE SAME DAY AS DROPPING IT OFF. I had the truck for about 8 hours. It's not that I don't recommend this location. I just don't recommend this company for moving. Constant errors and it made my moving process even more complicated. Still dealing with moving a week after I rented the truck. Terrible.

Robyn J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary T. 
Évaluation :
5

Quick, helpful, and nice

Cy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

online order, then easy pickup and drop off. I was in and out within minutes!

DREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hedy B. 
Évaluation :
4

Pick up was very easy and truck was clean and in great shape .

William T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha D. 
Évaluation :
3

Clean and professional rental location. Well maintained equipment. Very local to me, excellent experience.

Brad H. 
Évaluation :
5

Easy as 1,2,3.

Ross R. 
Évaluation :
5

Mike was very helpful

Adam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

THE HEADLIGHTS WERE AWFUL!

Zack W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
3

I was overwhelmed with the automated (via cell phone) check in service. I think you could do a better job explaining what's expected of the customer. For example: I had no idea that my phone had to be "searchable" (granted, I am a senior citizen) and my wife and I sat in the U-Haul parking lot figuring out how to turn that on. About 15 minutes later we figured it out. The photo-taking was pretty straight forward, but then "JAVIER" (our contact person) would not accept my face-photo because I have a beard and my drivers license photo I'm clean shaven. Instead of asking for some other type of ID, he essentially said, "You must come back when the business is open to complete the transaction." That of course was NOT acceptable as I need the truck right then and there. I ended up starting the entire process again with "GWENDOLYN" who was able to determine that my bearded photo and drivers license photo was the same person (it really was easy to see that it was a match). Frankly, Javier needs some re-training. He is an embarrassment to your company. After about 45 minutes, I was able to drive away in my rental. Everything else about my experience with the truck, etc. was wonderful. The truck perfectly met our needs, although the fuel was only a 1/4 full on pick up. It would be easier to rent the truck with a full tank and then bring it back with a full tank, rather than trying to return it with a 1/4 full tank. Anyway, thanks for the rental. I would use U-Haul again.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio F. 
Évaluation :
5

Excellent in every aspect.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
4

Service was friendly,quick, efficient

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Excellent service

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene J. 
Évaluation :
5

everything was very easy from the people who find the equipment to pick up and drop off thank u it was a good experience

Edna B. 
Non reviews have been submitted for this location.

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