Le client n'a pas laissé de commentaire.
Michael S
Customer Reviews for Rotts Towing & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I returned when they were closed so I don't have an opinion
belinda cChecked in after hours by phone... convenient location for me
belinda cThe drop box was on the side of a dilapidated building that looked like it had not been used in years. There was no clearly marked area to park the vehicle.
BRYAN MThe location and address listed did not match up to exact location of lot using GPS and had to call the business owner to find exact location.
Warren MNothing. The manager their was very helpful and friendly and professional
Kevin WDiscovered ants In the cargo area when I went to begin loading. I sprayed at both back corners and across the back where the door comes down and they were traveling. When we went to unload several days later ants were all over our contents, the worst being on a queen side mattress. Remote check in was not easy. Truck was in an Unmanned lot where the grass was a foot tall. Had to call the support number to get checked out. The wait time was probably 15 minutes. This all was very frustrating as I had packers waiting at my house. The person from u-haul that we were able to speak to was very helpful But it still took 20 minutes or so to get thru the process. All in all we arrived at the lot minutes prior to 2 o'clock and didn't leave the lot til almost 3 o'clock. This was not the location I requested but was changed by the operator to another lot.
Francis LWe were told to pick up our blankets (36 prepaid) and the appliance dolly at another location. We under serious time constraints. Upon arriving they had no idea what we were talking about, no blanket, no dolly. We finally found another UHaul in area to accommodate us but we should have never had to go on that wild goose chase, This was my only, but significant, disappointment.
Robert MWhole process was very easy.
Cheryl DRead previous comment
BRANDON SStopped in at location to check their operating hours. The person said we could use the "online" return to return vehicle since we had a couple of days left on our agreement and they would then be closed. The "online return" is NOT user friendly!!!
Stephen DIt looks like a place you would go to dump a body. They also have other none uhaul trucks that they look like they rent out at that location. The phone number on paperwork didn't match the business.
Teddy KThe owners are awesome and extremely professional. UHAUL as company and there policies, I dislike and think need changing.
Hal Mthe roof leaked and trailer was dirty
ROBERT HLocation is hard to get in and out of...a lot going on and a lot of trucks on property.
Lynn PI was given 2 extra days at no charge at the pickup location but was charged for them at the return location. I have been unable to get anyone to respond and I been to this location more than once and have never found anyone there. I have always been very happy with uhaul in general but this location is the worst and has disappointed me with uhaul.
Ron MThe address given for drop off was incorrect.
James Mmy uhaul was completely infested with ants. I could not do anything about this because I already had to pick it up esrly because they were closed on Sundays which does not make much sense given that most people move on the weekends. The ants infested my belonings, ruining at least $200-$300 worth of stuff as well as making my 5 hour drive unbearabe and covering me with bites.
ashley hMake the price more reasonable for short time and distance use. I only used the truck for 24 hours or less and the mileage was low. I believe that the price could have been a little less.
Daniel MHad a very difficult time finding it in our new home location.
Dennis BVery fast and easy drop off. Super friendly people
Anthony FThe wires were stripped on the uhaul trailer and it blew out the fuse to my vehicle for the trailer turn signals. The location said that they were not responsible for the trailer maintenance and I would have to handle it with uhaul if I wanted it fixed. I am very dissapointed with uhaul for the unmaintained trailer wiring and the dealership for not finding an acceptable solution.
JOHN CI fill like this place bent over backwards to accommodate me! They were an awesome group to work with! I asked to delay the pickup due to a schedule change and they allowed me to do it! You could not ask for better customer service!!! AAAAA+++++ rating!!!!
Mark JThey were not at the location but allowed me to drop it off at a satellite site. Customer Service Rep was very knowledgeable and told me exactly what to do. They even called me on Monday morning to let me know that it had been checked in.
Mark JGood job and great service
JOHN WChange nothing
jhon fLocation on web site not actual location, it was overflow
Gary Wwhen picking up Uhaul the owner of the store was very timid towards me and accused me of falsifying my rental because the price he saw for the reservation was incorrect. told me I would not be walking out of his location untill he figured out what I was doing. very rude, unhappy and made me feel like a criminal. very unhappy to get treated this way, I have always been loyal to uhaul and will be considering other companys in the future.
robert kAssistance to attach was provided although not cheerfully. Provide the lock for the trailer closure.
PETE FGreat service. Very helpfully and friendly
William JI kept trailer longer than the agreement. I called them to update the status of the trailer. Always very understanding and worked with me to make my life much easier. Good folks
Allyn CThe starting mileage on the truck was 40 miles more than what the paperwork indicated. As a result I had to pay extra for those miles that I did not even drive. I am extremely upset by this locations poor record keeping and the added expense they caused me.
KRISTEN NI could not get my free month i am very upset
corinna mthe people at this location are great, have rented from then many time never had anything but good things to say about them. I WOULD RECOMMEND TO USE THEN ANYTIME
JIM VGreat experience, only one issue. The address identified on the contract was an overflow lot which made me go to a second location. It would be good if this was corrected for future renters.
James CThis is not the address I drop off
ALVIN LPlace was tight to get in. Not much parking
Jerry BFast, friendly service
Gerald ANothing really. Uhaul Company should get the right address on file. GPS took us to their second storage lot instead of their office to turn in the trailer.
Virgil UWayne was awesome Great experience!!
DAVID BStaff very friendly and helpful. Thank You so Much!!!!
Aaron W