Customer Reviews for Round Boyz
(U-Haul Neighborhood Dealer)

86 évaluations

676D W Memorial Dr   Dallas, GA 30132

(770) 505-9362

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(770) 505-9362

676D W Memorial Dr
Dallas, GA 30132

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack C. 
Évaluation :
3

Problem with online check in.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renell A. 
Évaluation :
2

I turned in the uhaul on the day that my pickup receipt outlined. I was charged an extra day without knowing about it and the personnel did not deliver this information. I would not recommend this location.

Steven A. 
Évaluation :
1

Notify customers when you are going to be closed. Was a horrible experience trying to do everything over the phone. Uhaul called me 2 days before to tell me my location for pickup had changed, not my choice, but neglected to tell me they'd decided to take a 5 day holiday weekend. Never again!

Marilyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Great customer service! Very satisfied!!! Thank you!!!

Bezaleel D. 
Évaluation :
4

The only thing was trying to use our phone to confirm and complete the process of finishing the check in. We started at 7:05, and finally finished at about 9:00. The truck was clean and easy to drive. But the check in and drop off was very stressful and difficult.

Vermon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell E. 
Évaluation :
5

Treated very well.

Delfim L L. 
Évaluation :
3

The locks were so complicated and barely functional. There was no one available to help which added to the frustration.

Julisha S. 
Évaluation :
5

Everyone was very nice and very professional!

HARRIET A. 
Évaluation :
5

There was a lady and a mechanic at the location we talked to her about where I parked and she asked the mechanic and he said it would be ok because they needed to clean it out.

Kyle W. 
Évaluation :
3

I had to wait over 45 minutes to get my truck. They did not do any inspection of truck and I took pictures of some scratches.

Ronald C. 
Évaluation :
5

Simple process , polite people and efficiently done. Very well run business.

Doak C. 
Évaluation :
3

Make sure the trucks and equipment are road ready. The trailer had 2 tires on right side needed air, both were down to 31 pounds. The truck had no pick-up, also the transmission would slip from high speed to low speed on it's owning the middle of running on flat areas of the road and if it was climbing it change speed and would want to change back. Also had fill it with gas 5 times on the trip.

JOSE N. 
Évaluation :
5

No improvements necessary. Everything was top notch!

Martin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Good service

Jason R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Everything went smooth.. Thank You Round Boyz 😊

Gary W. 
Évaluation :
1

Not a great location. In kind of a sketchy area.

Evan C. 
Évaluation :
4

The staff that I interacted with were very helpful and competent. This review is specifically regarding the rental truck and not the employees. The 20' truck I received was clean and looked good, unfortunately there was something wrong with the transmission. While driving the engine RPM's would rev up and the transmission would not change to the next gear. I was having to manually change gears by letting off the gas pedal completely so that the transmission would shift to the next gear after a pretty rough jerk that vibrated through the whole truck. First gear to second gear was ok, second to third, third to fourth etc was NOT. I was scared it was going to break down. It also started to smell strongly of engine oil when the truck got up to speeds of 50+MPH so we had to roll down the windows. Thankfully I was able to make it to my location but after emptying the contents I quickly decided to drop off the Uhaul after use instead of the following day.

Amanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

I wasn't notified that my drop off location had changed which caused me unnecessary time and travel.

Gregory W. 
Évaluation :
5

Super friendly and easy to deal with.

Michael T. 
Évaluation :
3

Truck wouldn't downshift regularly while on an incline, and would almost constantly stay above 3 000 rpm's (regardless if tow/haul option was engaged or not) even on level roads. Without anything loaded in the truck for 35 of the 55 miles traveled, still took 12 gallons to refill tank (averaged less than 5 MPGs). Alerted ownership about issues with the truck when I returned it.

Richard W. 
Évaluation :
5

Nothing. Everything was outstanding. Friendly, personable folks with extremely efficient service.

David S. 
Évaluation :
5

Everything was perfect!

Steve Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelia S. 
Évaluation :
4

customer service was great and professional

kathryn B. 
Évaluation :
3

My rental truck gas Guage was sitting on EMPTY..Did not notice till couple miles down the road..it was 8 miles to nearest gas station Suffice to say I was not happy about that..just to know I filled the tank to Full ..other then that overall good experience..

Forrest H. 
Évaluation :
5

The site was not particularly well marked. We were also driving in the rain, which made it even less visible. Thankfully we were already familiar with the area, so we eventually found it no problem. Otherwise, no complaints about the experience.

Zachary G. 
Évaluation :
5

Receptionist was pleasant the shop was great a++++

stephen A. 
Évaluation :
5

They couldn't have been nicer and more professional. Je les recommande.

Frank K. 
Évaluation :
1

Tried to overcharge me by almost 100 dollars. If I hadn't photo documented the mileage and gas gauges at pickup and drop off, they would have gotten away with it. That is pure theft.

JOHN S. 
Évaluation :
4

I returned the truck within 24 hours, yet I was charged for 2 rentals. I did request the truck for 18 hours, but the movers I ordered through your website arrived 3 hours late, therefore I could not return the truck by 10am, instead I returned it at 4:30pm.

TERRENCE D. 
Évaluation :
2

Did not include any of the equipment that I ordered, but you know they for sure charged me for them.

Brooke L. 
Évaluation :
5

I love doing business with family owned businesses. I feel more welcome there!

John A. 
Évaluation :
1

Roaches in truck.

Deborah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
3

I found the place nice and folks were helpful and everything was good except I payed too much. I thought I was going to be charged one day rental over the weekend and had to pay two days. They were not open to return Saturday or Sunday. I ask before I picked up Friday afternoon and was told to bring back Monday morning. I delivered 15 minutes after business opening and they charged me two days. I spoken with other renters and all charged just one day

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon G. 
Évaluation :
2

Truck was dirty in the back and had to clean it before I would even consider loading it. I called the location about a Saturday pickup and was basically laughed at because they said “we ain't open on Saturday “.

Stephen G. 
Évaluation :
5

Have something to scotch the trailers.

David P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VANESSA R. 
Évaluation :
5

Coinvent and easy pick up and drop off. The phone drop and pick up really helped out.

Shelton C. 
Évaluation :
3

Missing equipment, had to return for missing items.

Jeffery J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
3

Lady at desk not helpful

Dianah J. 
Évaluation :
3

I took pictures of inside the cab, it nasty! Mud & Dirt on floor, spilt coffee stains in seat and a USED FACE MASK left behind from previous. Then when I returned it, I marked "No" on the question asking if it was clean and ready for the next rental". By doing this it charged a me $25 dollar clean fee. I really hope this charge gets taken off. feel free to call me - I have pictures prior to pickup showing it was not clean for me.

Terry C. 
Évaluation :
1

Need a refund. 26' trailer leaks water into rear box. Our belongings were soaked as it rained during our use.

Valentin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

Coordination between Uhaul and the business owner is essential, We had to wait 45 minutes to get our truck because the only person that could help us went out to get breakfast before we got there. Then they wanted us to use 24/7 but couldn't assist us in getting into it, so we had to just wait. Very inconvenient when dealing with moving timelines.

Eugene G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
2

Requested hand truck, furniture dolly, and furniture pads. Was charged for rental and supply of these items, but they were not provided at the time of the truck pick up.

Kevin M. 
Évaluation :
5

They went out of their way to satisfy me as a customer. My reservation was cancelled for unknown reasons overnight. I did not know it until I pulled up the next morning and saw it was cancelled. I needed a truck that day to move in to my new apartment, and the truck I originally reserved was unavailable. Round Boyz went out of their way to make my day; they let me use a larger available truck for the same rate as the smaller one. Even though there was extra space when I was finally packed, we were able to move and get unpacked by that evening. They went above and beyond to resolve this issue and I recommend them 100 %.

Madison B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

This was the only pleasant part of my experience with U-haul. The person that helped me was very nice and got me on my way quickly. I only say I wouldn't recommend it cause I would not recommend U-haul to anyone after my experience on this day.

Jary W. 
Évaluation :
2

When I picked up the truck the appliance dolly I ordered was not in the truck and I had to go to 3 different Uhaul places in order to obtain one. I was not compensated on any way for the inconvenience.

ANTOINE J. 
Évaluation :
4

My contract indicated drop off by Monday 21 Dec, which I did and after getting home got a notification that my credit card was charged for an extra day. At the very least I'd expect to be informed at the drop off location of the additional charge. I filed a claim with UHaul and the charges were reversed but the point is to keep the customer informed, especially if there are going to be more charges.

Anthony B. 
Évaluation :
5

Hand truck was not in truck and still waiting on adjustment credit for milage and missing hand truck .

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff R. 
Évaluation :
5

MUD ON LOADING RAMPS. I WAS USING TO CARRY A SHOW CAR AND HAD TO TAKE HAULER TO CAR WASH

TIM B. 
Évaluation :
4

Just location is rough to get to in a uhaul. Turns are uninviting and awkward.

Earl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan T. 
Évaluation :
5

Nothing. Great experience.

TARA H. 
Évaluation :
5

Great experience!

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy L. 
Évaluation :
5

Great man

Arkenia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J. 
Non les évaluations ont été soumises pour cet établissement.

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