Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
the customer service at roundup self storage was excellent. the proprietor went out of his way to work with me and was very pleasant.
the uhaul online reservation system left much to be desired. it seemed that the internet site as well as the Uhaul customer service over the phone seemed to have a poor understanding of what was actually available at the location I was attempting to rent from. the online procedure of uploading photos of sensitive documents (ie drivers license) was clunky and frequently did not work. it was not clear when and how to upload dox for the reservation. maybe this system works better in more urban locations, but in our rural town, the process was pretty frustrating.
Daneil Asay
Évaluation :
5
Very helpful and polite.
Blaze Cordaro
Évaluation :
5
Great transaction, interesting location, good customer service.
Tracy Payne
Évaluation :
5
Jeff was very kind, helpful and patient, he did a great job with us, we are very thankful with him.Thank you!!
ALBERTO MALDONADO
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Sutherland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katrina MARTINEZ
Évaluation :
5
This place is great to rent from. This man is so nice and professional. I will always use his rental place. We arrived earlier than our scheduled time and when we contacted him, he allowed us to pick up the U-haul early. Great personal relation skills.
Thomas Linnastruth
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Sutherland
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL WILLIAMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andy Bell
Évaluation :
4
Truck had mechanical issues that made it difficult to operate. It was taken out of service at the drop off location due to these issues. It should not have been leased in that condition in the first place. Additionally, we had to pay out of pocket for windshield wipers and did not get reimbursed. Finally, Uhaul miscalculated the distance of the trip (allowed milage) and charged extra milage fees when reality struck. This was also not corrected or reimbursed. Will not be using Uhaul anymore. There are many other great competitors to choose from these days.
Matthew Kaplan
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL WILLIAMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Delmarto
Évaluation :
5
Our experience was fantastic, all the way through. We were given all of the information we needed and the truck worked perfectly. We were so lucky that this U-Haul was there when we needed it! Thank you very much!
pete peterson
Évaluation :
5
No coments
Diana Apodaca
Évaluation :
2
The uhaul app is very buggy and made the self serve process difficult
Kendall Swarthout
Évaluation :
5
The pick up transaction with the owner was easy and he is very friendly. Merci
Michelle Coffey
Évaluation :
5
Owner/Operator went above and beyond to help me get the unit ready for departure. Outstanding service, much appreciated.
Mike Bodwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony DelMarto
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIM KITTINGER
Évaluation :
3
Dropped off after hours. Nobody to interface with
Matt Bouchard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dana Vasquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quinn OToole
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROBERTO DIGENOVA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Partridge
Évaluation :
4
this was a drop off so it was completed quickly by the friendly gentleman that I interacted with, thank you
steve dimmick
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sergio Castillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Chriswell
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tim Lenehan
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian Balarsky
Évaluation :
5
2 thumbs up.
Kevin Lian
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kevin Hughes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Ciofalo
Évaluation :
5
The gentleman that helped me pick up my trailer and hook it up was helpful and kind. Paperwork was quick and easy.
nathan phillips
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bradley Jordan
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark DesRochers
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jayson Lozier
Évaluation :
5
Nothing, Jeff was very nice and helpful.
Christina Castiglia Spellman
Évaluation :
3
It was dark and did not have contact with anyone
william dunbar
Évaluation :
5
there wasn't reception for the checkout process, maybe provide Wifi so people can accurately check out.
Denise Yavas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perry Davies
Évaluation :
5
The personnel at Roundup were so nice! They helped me through an after hours drop off
Kathryn McNeal
Évaluation :
5
Jeff at Mill Creek Storage was the absolute best! From the very first phone call to the last day (over 2 years!) he has been very professional, helfpul and accomodating. His customer service skills are through the roof. In this day and age of poor customer service, he was a true delight! We will not only use him again in the future if needed, we will also HIGHLY recommend him and Mill Creek Storage to everyone we can.
Mark Hambey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Keller
Évaluation :
4
Jeff's service was great. Equipment did what it was supposed to do. Thanks
Truck was filthy, reeked of cigarettes and had spilled sodas or something sticky on seat and floor. Fuel tank was on Empty. Truck was not the size we requested so now we have to rent another one - very disappointed.
Harry Blackburn
Évaluation :
3
Le client n'a pas laissé de commentaire.
George Balmaseda
Évaluation :
5
Keep up the good work
Cyrus Mowlavi
Évaluation :
5
Outstanding and clean storage facility. Jeff, the manager was courteous, professional, and efficient.
robert aguilar
|
Expérience générale
Évaluation :
5
A couple the the tires were at the ware bars. Do you wait till the blow out before replacing?
John Meister
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Bereny
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Dutcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katrina Gonzales
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed Dardenne-Ankringa
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melinda DardenneAnkringa
Évaluation :
5
Jeff provided me with exceptional customer service. We were 100 % satisfied with our storage experience!
Sue Mallory
|
Expérience générale
Évaluation :
5
This is my favorite location. So helpful and friendly!
BRIAN PALMER
Évaluation :
4
Le client n'a pas laissé de commentaire.
Randall Byerly
Évaluation :
1
Nothing wrong with this pick up but U-Haul didn't put the truck where it was supposed to be. I had to drive 80 miles out of my way at my expense to get the truck.
Adam Emley
Évaluation :
2
Worker was kind but we got the oldest looking truck in the lot, cold air was blowing in through everything, the seats and the room in the front felt more cramped than my Kia Soul. Also, we sweeped the u haul after seeing we could save 25 bucks from a sign inside our uhaul only to be told that our payement is not going to be adjusted. It felt like I was tricked into doing free labor.
Unhye Rhodes
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARGUERITE E MCDONALD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Oneil
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alfred Ruser
Évaluation :
5
Very friendly owner. Facility was nice and clean with great 24/7 access. Felt safe and secure.
Paul Kim
|
Expérience générale
Évaluation :
5
Manager nice and helpful. Very professional operation. Great place.
janice clover
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Copeland
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCO BELTRAN
Évaluation :
5
Very friendly and helpful, got me on my way quickly and with all of the information that I needed.
PADRAIC MACLEISH
Évaluation :
4
Trailer needs legstand when disconnected
DAVID PARIS
Évaluation :
1
This particular drop off does not have an on-site person….. ever. The drop off place has no cell service to log the return got charged an extra day because of it. I was refunded that extra charge after 45 minuets on hold with customer care. I will never rent from uhaul again.
ANNETTE BARNES
Évaluation :
4
Le client n'a pas laissé de commentaire.
Craig Fitzer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Holler
Évaluation :
5
Read contract thoroughly before signing.
JEFFERY DEAN CLARK
Évaluation :
3
Not open as stated. Rural location we self checked in rental via cell phone.
Robert Parkes
Évaluation :
5
Nothing you were awesome.
Lourdes Segovia
Évaluation :
5
Jeff was very helpful and friendly and the facility was fantastic, I only moved because I found a unit closer to home.
Rachel Blakey
|
Expérience générale
Évaluation :
5
I was met by the owner (?) who was pleasant and very helpful. The building was easily identifiable with many vehicles parked in front, and the signage was excellent and helpful.
Karl Wiest
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pete Agmata
Évaluation :
4
Le client n'a pas laissé de commentaire.
JEFFREY LAURENCE SMEAD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice Hutton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cameron Emme
|
Expérience générale
Évaluation :
5
A great facility for storage. The unit was clean, well lit, secure, and conveniently located. The only drawback was the cost of the unit ($120/mo for a 10x10). If the price was lower, I would have rented much longer. Despite this, thanks for providing a safe storage facility in Bishop.
Matt Wilson
|
Expérience générale
Évaluation :
5
The whole experience with Jeff was great.
MANES ELIACIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shvin Pandya
Évaluation :
5
Jeff was a pleasure to work with. Very friendly and helped accommodate all my needs. Highly recommend this location for storage and Uhaul
JEFF BAKER
|
Expérience générale
Évaluation :
5
This guy is great. He takes care of things quickly and even at later hours. He has lots of space. He is friendly on the phone. The facility is clean.
Christopher Rosien
Évaluation :
5
This place has the greatest view to put you in a good mood whether you're leaving your items behind or picking them up. Always felt safe and secure. Staff is super friendly and only a walk or phone call away. It seems they have storage units to fit all your needs, small ones for hobbies, medium ones for the extras around the house or huge ones to fit your whole house in while waiting for your next home. Pricing is reasonable and set ups are a breeze. Did I mention the view? Simply gorgeous.
Ramona Amado
|
Expérience générale
Évaluation :
5
I would recommend this facility 5 stars
Brian Holland
|
Expérience générale
Évaluation :
4
Hard to plan a move without being sure the equipment will be available until 2 days before your move date. I understand the small town limits availability. Otherwise a good experience.
Reed Turney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna Froelich
Évaluation :
5
Sweep out back of truck,
Darrel Wayland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Riesen
Évaluation :
3
Very small location but the gentleman working there was very nice and helpful
Claudine Bovich
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Carrico
Évaluation :
5
More equipment availability
Robert Buckley
Évaluation :
5
Jeff provided great customer service!
Bryan Trafecanty
Évaluation :
5
I was very pleased with this location. Ease in drop off.
Pamela Wines
Évaluation :
2
There were no personnel at the drop off location. It was in a remote area quite isolated. It was not even in the town of Bishop as I expected. Further, the staffing hours we're not known to me until I was at the location. Fortunately, I was able to contact you all via telephone and the agent on the phone a story helpful and walked me through your self drop off process
Brad Erickson
Évaluation :
5
Jeff is a good person and super friendly. so I think it is a good place for you to rent a team in case you are moving.
Gabriel Osnaya
Évaluation :
4
Le client n'a pas laissé de commentaire.
Matt Kaufman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don Taylor
Évaluation :
5
Very friendly service and the truck was great.
Linda Chaloupsky
Évaluation :
2
Owner made no apparent modifications to account for social distancing or COVID-19. Truck did not gas up and I had to return it for a different truck.
Sami Abdelatif
Évaluation :
5
Great place to rent a U-Haul. Real nice owner.
Janice Clover
Évaluation :
5
Le client n'a pas laissé de commentaire.
john johnston
Évaluation :
3
The outside of the trailer was dirty , like it had been through wet muddy roads . There was a bolt at the front of the trailer , that was coming out , the wheel well was ripped and the trailer looked awful . I needed it so u took of . When I got home and opened it , it was filthy . I didn't have a broom , all my suitcases and ice chests got so dirty from the floor . I was very disappointed.
Penny Tait
Évaluation :
5
Manager is outstandingly helpful and flexible.
Jane Richardson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Penny Tait
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNY HUBBARD
Évaluation :
3
Consider renting hitches
Bob Gisler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Mendoza
Évaluation :
5
Jeff is great to work with.
CHRISTOPHER BONI
|
Expérience générale
Évaluation :
4
never used the office since everything can be done online
would be better if it was fenced with a coded access gate
staff is great
JOHN RUTKOWSKI
|
Expérience générale
Évaluation :
4
Great and easy to work with.
STEVEN DEMPSEY
|
Expérience générale
Évaluation :
5
Easily accessible
CONNIE ARECHIGA
|
Expérience générale
Évaluation :
4
You were friendly and helpful. Thank you
DAN RONEY
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.