Have trucks availabe where they were reserved. I was sent 2 1/2 hours out of my way to track down a truck. Uhaul could have moved it closer. Terrible experience.Timothy K.
Customer Reviews for Route 31 24 Hour Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cary, IL 60013
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 12h pm
- Mar - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Alexander C.
I was notified the day before pick up that I had to go 1,5 hours (each way) to pick up the equipment instead of the location that I reserved from. Total BS and a huge inconvenience. I wasted an entire afternoon to go get the truck.Richard O.
Very friendly and able to accommodate me on short notice, definitely recommend!Maria F.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.BRENT T.
The man working was extremely helpful and friendly and made understanding the whole process much easierHarrison S.
Very nice people and great serviceSharon B.
Price was higher than quoted on website, lots of potential hidden charges could not do internet returnLucas S.
Make online return after hours more user friendly. Could not get the UHaul app to work after many attemptsKenneth D.
Le client n'a pas laissé de commentaire.Pete C.
Le client n'a pas laissé de commentaire.Goran B.
Le client n'a pas laissé de commentaire.BRANDY ANN L.
Le client n'a pas laissé de commentaire.Scott B.
Great people that go above and beyond to help you with the rental!Ophelia K.
Le client n'a pas laissé de commentaire.robert D.
The price can always go lower. Lolkarl D.
Needs a bigger sign out front.Matthew K.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.austin W.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Curt S.
Le client n'a pas laissé de commentaire.RAMIS U.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.frederick L.
Le client n'a pas laissé de commentaire.Robert V.
Vehicle was cover in bird feces Interior smelled of mold and body oder Steering wheel had chunk missing from it Steering felt as it had a bad tie rod or worn king pin Interior of box had dirt grime on wallsjames D.
Le client n'a pas laissé de commentaire.Eddie C.
There is nothing to improve, they model the way for customer service and support!janet H.
This was in someones house and it smelled of urine. We also had a additional charge added to the invoice we were not told about.Ronald H.
Very nice and helpful staff (or owner... not sure).Jeff J.
Le client n'a pas laissé de commentaire.DIANA R.
Did not like the location. Hard to get in and out of lot. Had trouble with remote check in and checkout procedures.Jason G.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.Nancy F.
very helpful employee at this site as the online check-in system was a mess.Vicki R.
Le client n'a pas laissé de commentaire.joe P.
The location itself is not bad. However, for this particular rental the truck was not clean. It had a lot of dust and what smelled and looked like cigarette ash all over the dash. I wiped it down with Clorox Wipes to clean it.RONALD C.
The app for checking in is very cumbersome. Do not recommend that.EDWARD B.
Clean newer van worked well. Everything went smoothly from pickup to dropoff. At a fair price.Michael J.
Le client n'a pas laissé de commentaire.Patricia P.
I was Incorrectly charged an additional after hours service fee of 20 $. I actually returned the trailer early. Also, I originally rented this trailer online the evening prior to when I picked it up. I was sent to this alternative location. When there I was invited in to a small office where COVID social distancing was difficult only to re-enter rental information which was previously provided. The attendant was wearing a mask but the small interior size of the office and the necessity to enter a rental information a second time put me at at additional risk and slowed down the process.MARK M.
When I scheduled online, this location was listed as one you could do an early pickup using your phone. However, the trucks were behind a locked gate and that would not have been possible if I had tried to pick it up at the earliest time I had scheduled.Elizabeth L.
Very friendly and helpful service. I had a reservation and was able to get on the road quickly and efficiently.Peter D.
Le client n'a pas laissé de commentaire.candy V.
All good however; what happens when you returned the vehicle with more gas than what you rented with? Will you be reimbursed?Hector O.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Morris S.
Le client n'a pas laissé de commentaire.kevin F.
Le client n'a pas laissé de commentaire.Candace D.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.Jonathan R.
Le client n'a pas laissé de commentaire.BUD L.
Le client n'a pas laissé de commentaire.Steven C.
Very slow and they seem to always have computer problems.Alan J.
Le client n'a pas laissé de commentaire.Benjamin B.
Uhaul made us drive 47 min away from our house to pick this truck up. The guy had no clue we had a reservation. Had to sit and wait. They we had to wait again because he had to sweep the truck. And the tuck gas was on empty.Andrzej M.
Le client n'a pas laissé de commentaire.Magdalyn B.
It does not even look like a rental place. Did not seem professional. Truck was great. Originally rented from Crystal Lake, last minute they said to pick up in Cary. They could have driven the truck to Crystal Lake rather than change my location.d reane S.
New truck, nice guyScott C.
I requested a pick up of equipment a couple miles away, but was sent to a location 15 miles farther away. I'm assuming I will be charged for the additional miles.micheal F.
The truck was like new, spotless, and I like the little fuel/cash back incentive they offer.Don M.
Le client n'a pas laissé de commentaire.Corey M.
Windshield was covered in ice from a storm 2 days prior to me picking up the truck. Should have been scraped before I got there.Paul S.
Le client n'a pas laissé de commentaire.Roy W.
Le client n'a pas laissé de commentaire.Sean E.
Le client n'a pas laissé de commentaire.Larry AND B.
Le client n'a pas laissé de commentaire.Angelique A.
Office was tiny n odd...Valerie S.
everything was excellentJames S.
I was given the new 5x8 with the new hitch. I threw up all the way to RI. It wasn't latched onto the ball from the pick up. It bounced everywhere. I stopped and seen it needed to be set down on the ball more securely. It still was very scary pulling it. Dealers need to be trained on it. I will not pull one again!Donna P.
Le client n'a pas laissé de commentaire.Joyce W.
I am furious with the entire experience. I was grossly over charged for gas which I paid and put in the vehicle but still was charged again. Did not want the insurance but of course was charged for it. So irritating and frustrating. I was delayed over forty minutes to begin my day because the keys were not here. Super irritated with the entire operation will not use uhaul again. Fraudulent charges and poor systems and service.Scott P.
Only issue was that the location I arranged for the truck rental had to be changed due to vehicle inavailability, but the new location was only a couple miles away. The new location and original location I still had to visit to pick up packing supplies were very nice.Jeffrey S.
Le client n'a pas laissé de commentaire.PAM D.
Bill the guy who handled my experince was Great. The truck was a lite beat up and dirty but otberwise no issues, I filled back to 3/4 tank but It was marked under that messurement but I have no proof to support this so I would notes argue future.William D.
Nothing so easy to rent !!Michele P.
Le client n'a pas laissé de commentaire.JUAN P.
Le client n'a pas laissé de commentaire.Fernando E.
Maintain the air conditioning system and battery charging system. The air conditioning system did not work well - almost no cooling on a very hot day driving 500 miles. During that same day the truck would not start after stopping for fuel and we lost 4 hours while a new alternator was installed. The failures of both the air conditioning system and alternator on the road are due to poor - or no - maintenance and utter professional failure if the persons responsible.Chuck H.
Le client n'a pas laissé de commentaire.JAY P.
Le client n'a pas laissé de commentaire.GUY K.
Please note that the paperwork I received was incorrect. For one, I never received an email copy of my contract. I was renting one way Chicago to Houston and I never got the address for my drop off location.I had to call multiple times to get this info.Paul M.
Le client n'a pas laissé de commentaire.Todd W.
Le client n'a pas laissé de commentaire.Jamie L.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.Neal E.
Very Helpfulmichael H.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.DAVID M.
Uhaul switched our pickup location to an hour and a half away the night before our reservation. The uhaul rep at the pickup location was very kind and welcoming. However, the uhaul was given to us with an empty gas tank. When we returned the uhaul the same night as our pickup date, I received a phone called two days later stating I had not returned my uhaul. This was because the uhaul rep never checked in the truck on the uhuaul system.Melina M.
Le client n'a pas laissé de commentaire.Chelsie G.
Again, the customer service was outstanding!Donna H.
keep up the great work.Wayne S.
Le client n'a pas laissé de commentaire.Lawrence F.
Short of fresh baked cookies, nothing that I can think of.Scott S.