I was not informed of a time frame to have the truck returned, just a date. I returned the truck on the given date and was charged an additional day -40,00 $ for unknown reasons. I'm assuming there was a time frame to have it returned by which I was unaware of. Nothing on any agreement states to have the truck returned by a specific time either just a date. Disappointing.Jennifer F.
Customer Reviews for Route 31 Bike Board and Ski
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Somerset, PA 15501
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I confirm my reservation for a cargo trailer and when I got to the scheduled pickup site it was not there. I was informed that I had to travel to another site where a trailer was available. This was a hundred mile round trip.Barb B.
Le client n'a pas laissé de commentaire.john K.
Le client n'a pas laissé de commentaire.FLORENCEEMILY R.
The entire pocess was seamless - no improvement is necezsaey.GABRIEL P.
Le client n'a pas laissé de commentaire.JASON S.
Nothing everything was perfect.Terrell I.
I was overcharged. How did my bill for one day, small truck and 51 miles come to 172 $? Won't use uhaul again if I can help it.barb T.
Pickup location was fine, the uhaul website and process for renting a truck was terrible.Lori D.
Le client n'a pas laissé de commentaire.earl B.
It would be nice to have better lighting for night timeJay H.
Le client n'a pas laissé de commentaire.DOUGLAS S.
A dolly and padlock would have been helpfulJames H.
Le client n'a pas laissé de commentaire.scott S.
Le client n'a pas laissé de commentaire.Alexander B.
Le client n'a pas laissé de commentaire.Eric H.
Easy and convenientMitch F.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
Le client n'a pas laissé de commentaire.david R.
Truck smelled like smokeSTEVEN R.
This is my favorite spot to rent a U-Haul! It couldn't have gone smother if I had done it myself! Fortement recommandé!Walter S.
I've had many interesting experiences picking up uhauls. Never here. I wish the dealer could train other dealers!Walter S.
Le client n'a pas laissé de commentaire.Jonathan H.
There are several U-Haul locations in the general area. I have rented from others. The service here is excellent. Not sure why anyone would want to rent anywhere else. Thanks Route 31 Bike and Ski! ( and U-Haul)Walter S.
It may have been due to covid but the gentleman was extremely rushed. There was no time for questions or a run down of costs. All I knew is what I read on the website. I was surprised with the ending costs. But the actual uhaul itself was awesome clean and made our moving experience easily done in one trip. The websites pricing is way off from what you actually get charged so make sure to asked questions before taking off.REBECCA G.
Stop doing business with UhaulTodd H.
Le client n'a pas laissé de commentaire.John W.
It was dark around thu circle ?? lot and on a not level slope. Had a rough time UN hitching the Unit. Wire ing needs attention & repairs.Timothy A.
Took 121,64 from me and wouldn't refund me. The guy kept telling me to call 1800 Uhaul. I called the Uhaul and they won't refund me either I had already paid at the pick up location the 1800 Uhaul said that I had dropped off my equipment at the wrong location is the reason why I was charged but my paperwork says the location was correct to where I dropped off my equipmentQuinton G.
The gentleman who initially, helped me was very knowledgeable and very courteous.Joseph W.
Very good place to work with.david M.
Craig is always quick to get you in and out during drop off!Michael G.
Le client n'a pas laissé de commentaire.Owen L.
Le client n'a pas laissé de commentaire.Mario R.
Le client n'a pas laissé de commentaire.Theresa M.
I'd start with having equipment service ready, second I'd stand by your insurance, third I'd train staff to be costumer friendly and helpful. I was in your truck for less then 1 minute until I experienced equipment failure. It was fortunate I was not injured as a result of the malfunction. I spent the next hour trying to resolve the issue. The local agent suggested I get someone with a truck to come pull the truck at their parking lot or pay a local towing company to come pull it out at a cost of a 125. Dollars. He told me the insurance wouldn't cover the incident. Then I called your call center the first lady was kind but then the next 2 I spoke with reversed any goodwill she garnered with the situation. I have rented several box trucks, owned several box trucks and have driven literally 100s of thousands of miles safely. I was a route salesman for years and it was the first time I ever experienced a truck grab the reverse as I took it from Park to drive.bill B.
Guy was annoyed and didn't know how to use the system, making him even more irritated. Process took about 40 minutes and I made a reservation online before showing up. He wasn't helpful and couldn't answer simple questions.he was annoyed at any simple thing I asked. Doesn't seem interested in the u-haul business.Greg G.
Le client n'a pas laissé de commentaire.Mamoun A.
All was goodMichael W.
Had to travel to far out of area to get rental truck.David T.
I was given a 36 fee for dropping off here and it was on the list of places to drop off + I called them to make sure it was ok.paul K.
Le client n'a pas laissé de commentaire.Jim C.
Le client n'a pas laissé de commentaire.RENNE S.
Craig was an amazing person to deal with.Lisa M.
Le client n'a pas laissé de commentaire.Larry F.
Le client n'a pas laissé de commentaire.andrew G.
Le client n'a pas laissé de commentaire.larry C.
Le client n'a pas laissé de commentaire.matt T.
They were helpful in this move and they have another business there also.Dennis W.
Excellent service.Walter S.
Le client n'a pas laissé de commentaire.JON B.
Unfortunately my issue was with the previous customer who didn't return the truck on-time, inflicting delays in our subsequent plans, forcing us to use s larger than desired truck and rearrange our load accordingly.Joseph S.
Le client n'a pas laissé de commentaire.brian W.
Great service from Craig I will rent againGeorge T.
Trailer was loaded properly and whipped violently back and forth the entire trip. Terrible trip horrible equipment. I've toed many trailers this one takes the cake as junk.!Julia B.
Convenient location. Friendly staff.Keith H.
Convenient location. Friendly staff.Keith H.
Very small location. Could barely back the trailer into the spotJeremy J.
Le client n'a pas laissé de commentaire.jeremy J.
They charged me for things I never asked for. Also I purchased extra miles and not once was it explained to me that it wouldn't be refunded to me if I didn't use them. so I gave them a call back the next day and the man (also stated he was the supervisor when answering the phone) I talked to on the phone was hands down rude. Cutting me off, wouldn't let me speak. Telling me from this point forward I can't help you. Don't know what you want me to do. call a different number because it's out of my hands. Also, he stated I took off the insurance for you since you said you didn't want it... um no you didn't that was your error you still charged me for it! I would never rent from them again after the experience I had it was one big nightmare!Taona H.
Le client n'a pas laissé de commentaire.Ronald M.
Great customer service at both ends of the trip!Mark A. E.
Le client n'a pas laissé de commentaire.tedd W.
Le client n'a pas laissé de commentaire.SHANNON W.
Le client n'a pas laissé de commentaire.rick D.
If there's a 100 $difference in a product make sure the customer understands that. I rented a trailer one-way not knowing that if I took a trailer and brought it back home that it would have saved me a lot of money. Guess I confused the rep when I explained what I was trying to doKevin R.
Some of the blankets were a little bit dirty but overall it was a good experience And the manager was very accommodating to me forgetting to bring back all the blankets and I will run them byBUGS Y.
I was in a hell of a pickle broke down on the pa turnpike late afternoon 250+ miles from home i called this location after a couple other locations in the area with no luck i had 20 minutes before they closed the kind man on the other end of the line said no worries I'll stay here til you get here to get the car transport thank you buddy you were a lifesaver especially after the craptastic day i had there needs to be more people like that guy in the worldRICHARD D.
Le client n'a pas laissé de commentaire.crystal W.
Le client n'a pas laissé de commentaire.Taylor W.
Equipment we ordered and already paid for was not in the truck. We had to drive over an hour out of our way to turn around and get the equipment. We were not reimbursed for this mileage. Also, we never received one of the dollies that we had ordered.Lucas W.
Le client n'a pas laissé de commentaire.richard E.
1 we were rush and not told multiple things, not taken on a walk around, the truck was dust and when we returned that way the man at perkins threatened to charge us to wash it.BESSIE L.
Very easy and nice guy to deal with recommend him to everyone and he's very helpfulCharles S.
Great Service!!Brandon L.
Great Service!!Brandon L.
We were given the trailer and after it was hooked up to the truck the brake and turn signal light did not work. Had to take it to another uhaul location and exchange it. They should test these things. We were delayed 1 and 1/2 hour.Michael W.
Cannot publishFrank B.
Le client n'a pas laissé de commentaire.Harry S.
Nothing - Was very easySusan W.
Le client n'a pas laissé de commentaire.james B.
Le client n'a pas laissé de commentaire.travis M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Mark J.
Very pleased with this site. Have already recommended it to people.randy S.
Have used this location in the past and will be who I use for anything in the future. Great experience with people there.Brian M.
Le client n'a pas laissé de commentaire.Tim H.
No issues here at all. I returned the equipment and someone came out to help unhook it and immediately set me up for a future reservation that I will be renting from this same location.William J.
Le client n'a pas laissé de commentaire.Jay S.
Well maintained.meaghan h. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.tammy B.
Le client n'a pas laissé de commentaire.wilbert W.
Uhaul brakes were grinding other then that service was greatjamie E.
The owner was not overly friendly or professional and after moving that morning and the previous evening in the pouring rain caused by Tropical Storm Gordon I was charged an additional days worth of rental fees and taxes because I got the truck back an hour too late. I couldn't believe how callused the owner of the shop was especially with the weather we had experienced. I was also surprised at how little the shop owner new about operating the UHaul software. After my experience I called UHaul corporate and was told that they would submit my request to be reimbursed and that I would hear from someone within three days. Well it's now twelve days later and i still haven't heard from anyone associated with UHaul.Aiken M.
It would be nice if U-Haul would give a discount for AARP Members.JOHN H.
Le client n'a pas laissé de commentaire.Anne N.
Le client n'a pas laissé de commentaire.dennis N.
Trailer tire was flat the next morning, large screw in itRobert C.
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