Customer Reviews for Route 37 Self Storage
(Concessionnaire U-Haul dans le voisinage)

407 évaluations

1811 N Court St   Marion, IL 62959

(618) 993-2845

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 3h pm
  • Dim : 11h am à 2h pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(618) 993-2845

1811 N Court St
Marion, IL 62959

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 3h pm
  • Dim : 11h am à 2h pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Be on time. Have correct anount of change. Dont have me come the next day for change

Johnnie D. 
Évaluation :
5

The trailer had not been swept out and was quite dirty inside.

Mary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
5

A little dirt was inside by corners but nothing a broom can't fix.I cleaned it before putting stuff inside it took 1 min out the day not a big deal.

Francisco M. 
Évaluation :
1

The sign and website said this location was open however the door was locked upon arrival. Someone finally opened the door, sticking their head out, and asked, "Can I help you?" It was obvious that he was not wanting us to come in, almost as if he was hiding something. Just seems a little shady and unprofessional. It was also very muddy where he had the trailer, then tracking mud into my vehicle.

Alex T. 
Évaluation :
2

Nobody at store when I arrived. Truck was dirty inside. Gas guage was not as full as it said it was on rental agreement.

Jessica W. 
Évaluation :
5

This location is independently owned. The gentleman offered to drive my car off the trailer, park the trailer, and disconnect the trailer for FREE... This is how customer service is supposed to be: offer to help after a stressful move. Only GREEDY CAPITALISTS nit pick and find ways of charging for every little thing. Route 37 U-Haul deserves recognition for outstanding customer service and welcoming hospitality!!!

Laura R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
5

Not a thing they r awesome

karen C. 
Évaluation :
5

Nothing needs improved, the guy that runs the place runs a tight ship, it's well maintained and I'd highly recommend this location to anyone needing to rent a U-Haul truck or trailer!

Christopher H. 
Évaluation :
5

Jeff Meyer was very helpful. very nice.

Eugene G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Owner was very friendly and very fast. In and out in under 1o minutes.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brice S. 
Évaluation :
5

The dude who runs this place is top notch. Respectful and prompt.

Billy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Wonderful Customer Service!! Will Recommend to all my friends!!

Monika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie T. 
Évaluation :
3

Did a after hours return

CODY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Owner was friendly, helpful, and superb customer service.

Jason B. 
Évaluation :
3

Didn't give me the 2 day rental like I was quoted online or the milage so I was charged more at drop off

Hunter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

I have yet to be refunded for the mileage i did not use and also i cancelled the dolly prior to pick up abd i havenot been refunded fir that either.

KEITH L. 
Évaluation :
5

Best customer service and friendliness I've ever experienced while renting a truck for my company.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aron W. 
Évaluation :
5

I LOVED the wide open places to park that huge truck! That was a very nice surprise when I got there!

MARJORIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey D. 
Évaluation :
4

Truck ran well, lack of air conditioning was my only complaint. Already over it - truck went point A to B and that's what matters. Customer service was very good throughout!

RODNEY G. 
Évaluation :
5

The owner of the place is very helpful and friendly highly recommend this location. I will definitely return in the future for all my uhaul needs.

ZACHARY E. 
Évaluation :
5

There was absolutely nothing that could be improved short of giving me the truck for free! I have a secondary move coming up and will use this location again, 100 % guaranteed!

DANIEL M. 
Évaluation :
3

They were not open yet however I had to do all the work regarding checking the truck in or they were going to charge me 20 bucks so when I first got the U-Haul I paid $300 and something dollars then I get charged another $148 I'm not going to argue with you guys so take my money just like a thief

Ryan T. 
Évaluation :
5

Jeff was great!

STEVEN P. 
Évaluation :
3

I called customer service with an issue about my drop off location. I wanted to know if I could change it. There was a mixup with my reservation. Instead of listening to my issue I was told by a woman named Kim that when she goes to a grocery store and they don't have what she wants she has to go to another store. She was supposed to be the supervisor I asked to speak to after the woman before her kept cutting me off. I can't understand why someone would talk to a person that needed help in this manner. I use U-Haul every time I need a truck but this has been the worst experience I have ever had with this company and I won't be using them in the future.

Angelica Y. 
Évaluation :
3

GPS lead me to Ameren Illinois factory and was a bit frustrated because it's after 11 pm when we dropped off and I'm tired. Then I decided to drive a bit further down the road and found the location. I'm so happy that I found it and dropped off. The only suggestion I have for the location is where do you want me to drop off and I don't know where. So I ended up left the trailer in the area. After unhook from my truck hitch … trailer was sliding down. My wife had to search to find something to hold tires from rolling down. But overall dropping off is good.

John M. 
Évaluation :
5

Thanks Jeff.

STEVEN P. 
Évaluation :
5

Everything was great, but the truck A/C did not work.

Douglas G. 
Évaluation :
4

Needed to be swept out. Lots of dirt

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY G. 
Évaluation :
4

Pretty straight forward for covid season there is not a whole lot you can change. Having the office open would be a plus but not an issue. Helpful guy he was nice!

Janine W. 
Évaluation :
5

Uhaul store owner went above and beyond to ensure we had a uhaul when we needed it. Highly recommend using Route 37 Self Storage.

Jason P. 
Évaluation :
5

Drop off was as simple as it gets!

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin K. 
Évaluation :
5

The location is very easy to find. The step-by-step drop off instructions were clear and easy to follow. There was no query about the blankets we had rented. We placed all ten into the cab and locked it since the bed does not have a lock. We had no difficulties with this location.

Richard B. 
Évaluation :
5

Jeff Meyer was great to work with.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
5

They were very helpful.

Daniel J. 
Évaluation :
1

The owner/ manager of this location would not allow us to go into the office (possibly due to Covid, but in the same city, we were able to go into other businesses). He took my driver's license and Debit card to enter the information, but he didn't ask me where we were headed. When he came back out, he handed me the contract and I saw he had put in that the destination was Augusta, GA (probably because that's where my drivers license address is). I told him that we were not going to Augusta and he replied that it didn't matter and we could drop the trailer off at ANY uhaul location with no problem. I then saw that I was charged almost $550 dollars and was rather surprised it was so much since it was a tow behind trailer and in the past I had rented an actual truck and traveled much further and it was less expensive. I was also extremely annoyed that he just ran my debit card without verifying that I was ok with the charges. It was very unprofessional and extremely poor customer service.

Denise S. 
Évaluation :
5

Jeff is very helpful and courteous when I drop trailers, that's why I go there.

Darlene H. 
Évaluation :
3

When contacted by Uhaul was told i could pick up trailer at 10 am. Well at 10am not open, Called number only to be told they would not be open till 1030am because they were at church and would not come in early. My appointment pick up was at 10am..why did i need to wait?????

Stephen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
4

My biggest complaint is that I was at the location a few minutes after 5 & nobody would answer the door. I cleaned out the trailer I rented , parked & unhooked it. Took the appliance dolley around back so nobody would steal it & knocked on the door again with no response. My truck is kinda loud for it to go unnoticed. And then it also seems that the rental price quoted is NEVER the price paid. That's super irritating, especially when the mgr won't acknowledge me.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike R. 
Évaluation :
5

Awesome service!

Randy F. 
Évaluation :
5

In 10 degree weather he was out there loading the trailer on for me! Awesome job!!

Cory O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
2

To start, I asked for a personal call the day before to confirm equipment and pickup. They did not call. Morning of pickup the location did not show up so I had to call direct #. They put me through to the local manager. She was wonderful and so helpful. There was only 3 trucks and a pickup at this site. My truck was parked away from from the rest. It should have been parked right at the building. There was plenty of space. Next, the equipment I asked for was not in the truck. No hand cart, no blankets. Next, the keys, trying to get to them, I was told they were in box 2. It would not open and when it's in the low 30's outside and your handling a steel lock trying to open it, it's a pain in the butt and not fun on the hands. That wonderful lady that was on the phone with me told me to go sit in my car and stay warm and she sent her husband up to help me. It turns out the keys were in box 1. Then a employee shows up. He did not get in a hurry to help us out. He went looking for a hand cart and blankets. I want a doz., got 6. I never got the handcart. I was not charged for either. Good thing I had some blankets I could use. When I returned the truck, the guy was still there, but never went to check truck. I did no damage, so all was good there. I ended up only using 14. 2 miles instead of 25. Also he is saying I returned truck with the 1/4 tank of gas th6was in it when I picked it up. Well, I put in $ 18 as soon as I got to town. So I returned it with just over 1/2 tank of gas. I just feel like that location did not take the time to follow up as I asked, nor did they care enough to provide the equipment I asked for. That's not how to run a business.

Frances A. 
Évaluation :
5

The owner of this location is very responsive. He is also quick to fix something if you tell him something is wrong.

Tiffany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

The man who helped us was very polite and helpful. I chose this location because of positive reviews I had seen and now I can say that I agree with them.

Bruce D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina B. 
Évaluation :
5

Jeff was very helpful in getting the trailer hooked up and with directions on use. I have rented from this facility many times over the past couple of years and he has always been great and have had no issues. Couldn't ask for better service.

Connie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Nothing to improve on. He was very helpful and knowledgeable and made me feel comfortable with pulling a trailer before I left.

Kevin C. 
Évaluation :
4

Only problem was driver side mirror would not stop moving. About every 100 miles I had to get out and tighten it up. Other than that it was a great experience. Truck ran and drove very good.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Jeff was great! Extremely helpful, very knowledgeable, professional and personable! He was willing to help adjust times to accommodate, even though I didn't end up needing that, it was nice to have it offered! Would highly recommend Jeff and his location in marion. ????

Kay G. 
Évaluation :
4

When I asked about moving blankets he said "Yes I can rent them to you for $10" I was not told there were blankets already in the truck that I would have used, saving myself 10 bucks. I felt gouged. Otherwise a good experience.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike R. 
Évaluation :
5

Great service!!

Bianca J. 
Évaluation :
5

Since we have been disappointed with U-haul as a whole we will not recommend any location. Marion facility was great!

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

I had special help from Joe Smothers. He made my experience with U-Haul a great one. I don't plan on moving anytime soon but I work at a job that a lot of people move around. I will definitely tell them how much help Joe was. Thanks Joe you were great help!!

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed K. 
Évaluation :
2

Quit "re-entering" reservations, and "accidentally" leaving additional fee based options "checked". This is a deceptive practice, I have been over charged my last four rentals. (This is the only rental option in my area.) And the Representatives that "will call within 48 hours" never have.

Tracy N. 
Évaluation :
5

We've rented a lot of U-Hauls over the years and this was by far the best service we've ever experienced.

Willard W. 
Évaluation :
2

We often you U-haul with out business moving clients. This was not a good experience. The truck was smaller than it appeared in the picture and we were charge a cleaning fee which when I called was to be removed but I have not seen that new bill yet. Also, client said when she went to pick up truck the worker appeared to be drunk. We will not be using this location again.

holly P. 
Évaluation :
5

The woman that helped me with my reservation was the absolute best I couldn't have asked for a better person. The man was absolutely great also.

CASANDRA J. 
Évaluation :
4

Someone had been smoking in the truck so it stunk like smoke. Then I had to wash the windows because they had so much smoking film on the window when the sun hit the window you could hardly see through them. Other than that the experience was great.

Nathan C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page