Truck ran well, lack of air conditioning was my only complaint. Already over it - truck went point A to B and that's what matters. Customer service was very good throughout!RODNEY G.
Customer Reviews for Route 37 Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Marion, IL 62959
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 8h30 am à 3h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The owner of the place is very helpful and friendly highly recommend this location. I will definitely return in the future for all my uhaul needs.ZACHARY E.
There was absolutely nothing that could be improved short of giving me the truck for free! I have a secondary move coming up and will use this location again, 100 % guaranteed!DANIEL M.
They were not open yet however I had to do all the work regarding checking the truck in or they were going to charge me 20 bucks so when I first got the U-Haul I paid 300 $and something dollars then I get charged another 148 $I'm not going to argue with you guys so take my money just like a thiefRyan T.
Jeff was great!STEVEN P.
I called customer service with an issue about my drop off location. I wanted to know if I could change it. There was a mixup with my reservation. Instead of listening to my issue I was told by a woman named Kim that when she goes to a grocery store and they don't have what she wants she has to go to another store. She was supposed to be the supervisor I asked to speak to after the woman before her kept cutting me off. I can't understand why someone would talk to a person that needed help in this manner. I use U-Haul every time I need a truck but this has been the worst experience I have ever had with this company and I won't be using them in the future.Angelica Y.
GPS lead me to Ameren Illinois factory and was a bit frustrated because it's after 11 pm when we dropped off and I'm tired. Then I decided to drive a bit further down the road and found the location. I'm so happy that I found it and dropped off. The only suggestion I have for the location is where do you want me to drop off and I don't know where. So I ended up left the trailer in the area. After unhook from my truck hitch â€¦ trailer was sliding down. My wife had to search to find something to hold tires from rolling down. But overall dropping off is good.John M.
Thanks Jeff.STEVEN P.
Everything was great, but the truck A/C did not work.Douglas G.
Needed to be swept out. Lots of dirtJeffrey R.
Le client n'a pas laissé de commentaire.TONY G.
Pretty straight forward for covid season there is not a whole lot you can change. Having the office open would be a plus but not an issue. Helpful guy he was nice!Janine W.
Uhaul store owner went above and beyond to ensure we had a uhaul when we needed it. Highly recommend using Route 37 Self Storage.Jason P.
Drop off was as simple as it gets!Jessica M.
Le client n'a pas laissé de commentaire.Justin K.
The location is very easy to find. The step-by-step drop off instructions were clear and easy to follow. There was no query about the blankets we had rented. We placed all ten into the cab and locked it since the bed does not have a lock. We had no difficulties with this location.Richard B.
Jeff Meyer was great to work with.Steven P.
Le client n'a pas laissé de commentaire.KENNETH C.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.Kristi B.
Le client n'a pas laissé de commentaire.Vincent N.
Le client n'a pas laissé de commentaire.CONNIE H.
Le client n'a pas laissé de commentaire.Glen N.
Le client n'a pas laissé de commentaire.Terry K.
They were very helpful.Daniel J.
The owner/ manager of this location would not allow us to go into the office (possibly due to Covid, but in the same city, we were able to go into other businesses). He took my driver's license and Debit card to enter the information, but he didn't ask me where we were headed. When he came back out, he handed me the contract and I saw he had put in that the destination was Augusta, GA (probably because that's where my drivers license address is). I told him that we were not going to Augusta and he replied that it didn't matter and we could drop the trailer off at ANY uhaul location with no problem. I then saw that I was charged almost 550 $dollars and was rather surprised it was so much since it was a tow behind trailer and in the past I had rented an actual truck and traveled much further and it was less expensive. I was also extremely annoyed that he just ran my debit card without verifying that I was ok with the charges. It was very unprofessional and extremely poor customer service.Denise S.
Jeff is very helpful and courteous when I drop trailers, that's why I go there.Darlene H.
When contacted by Uhaul was told i could pick up trailer at 10 am. Well at 10am not open, Called number only to be told they would not be open till 1030am because they were at church and would not come in early. My appointment pick up was at 10am..why did i need to wait?????Stephen B.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Joshua G.
My biggest complaint is that I was at the location a few minutes after 5 & nobody would answer the door. I cleaned out the trailer I rented , parked & unhooked it. Took the appliance dolley around back so nobody would steal it & knocked on the door again with no response. My truck is kinda loud for it to go unnoticed. And then it also seems that the rental price quoted is NEVER the price paid. That's super irritating, especially when the mgr won't acknowledge me.Robert B.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.mike R.
Awesome service!Randy F.
In 10 degree weather he was out there loading the trailer on for me! Awesome job!!Cory O.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
To start, I asked for a personal call the day before to confirm equipment and pickup. They did not call. Morning of pickup the location did not show up so I had to call direct #. They put me through to the local manager. She was wonderful and so helpful. There was only 3 trucks and a pickup at this site. My truck was parked away from from the rest. It should have been parked right at the building. There was plenty of space. Next, the equipment I asked for was not in the truck. No hand cart, no blankets. Next, the keys, trying to get to them, I was told they were in box 2. It would not open and when it's in the low 30's outside and your handling a steel lock trying to open it, it's a pain in the butt and not fun on the hands. That wonderful lady that was on the phone with me told me to go sit in my car and stay warm and she sent her husband up to help me. It turns out the keys were in box 1. Then a employee shows up. He did not get in a hurry to help us out. He went looking for a hand cart and blankets. I want a doz., got 6. I never got the handcart. I was not charged for either. Good thing I had some blankets I could use. When I returned the truck, the guy was still there, but never went to check truck. I did no damage, so all was good there. I ended up only using 14. 2 miles instead of 25. Also he is saying I returned truck with the 1/4 tank of gas th6was in it when I picked it up. Well, I put in 18 $as soon as I got to town. So I returned it with just over 1/2 tank of gas. I just feel like that location did not take the time to follow up as I asked, nor did they care enough to provide the equipment I asked for. That's not how to run a business.Frances A.
The owner of this location is very responsive. He is also quick to fix something if you tell him something is wrong.Tiffany B.
Le client n'a pas laissé de commentaire.Stephen S.
The man who helped us was very polite and helpful. I chose this location because of positive reviews I had seen and now I can say that I agree with them.Bruce D.
Le client n'a pas laissé de commentaire.eric R.
Le client n'a pas laissé de commentaire.William N.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Kristina B.
Jeff was very helpful in getting the trailer hooked up and with directions on use. I have rented from this facility many times over the past couple of years and he has always been great and have had no issues. Couldn't ask for better service.Connie R.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Matthew F.
Le client n'a pas laissé de commentaire.Gary P.
Nothing to improve on. He was very helpful and knowledgeable and made me feel comfortable with pulling a trailer before I left.Kevin C.
Only problem was driver side mirror would not stop moving. About every 100 miles I had to get out and tighten it up. Other than that it was a great experience. Truck ran and drove very good.John B.
Le client n'a pas laissé de commentaire.Gary P.
Jeff was great! Extremely helpful, very knowledgeable, professional and personable! He was willing to help adjust times to accommodate, even though I didn't end up needing that, it was nice to have it offered! Would highly recommend Jeff and his location in marion. ????Kay G.
When I asked about moving blankets he said "Yes I can rent them to you for 10 $" I was not told there were blankets already in the truck that I would have used, saving myself 10 bucks. I felt gouged. Otherwise a good experience.John D.
Le client n'a pas laissé de commentaire.mike R.
Great service!!Bianca J.
Since we have been disappointed with U-haul as a whole we will not recommend any location. Marion facility was great!Robert W.
Le client n'a pas laissé de commentaire.alexis W.
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.Nicholas H.
I had special help from Joe Smothers. He made my experience with U-Haul a great one. I don't plan on moving anytime soon but I work at a job that a lot of people move around. I will definitely tell them how much help Joe was. Thanks Joe you were great help!!Kevin S.
Le client n'a pas laissé de commentaire.Debbie M.
Le client n'a pas laissé de commentaire.Cindy A.
Le client n'a pas laissé de commentaire.Ed K.
Quit "re-entering" reservations, and "accidentally" leaving additional fee based options "checked". This is a deceptive practice, I have been over charged my last four rentals. (This is the only rental option in my area.) And the Representatives that "will call within 48 hours" never have.Tracy N.
We've rented a lot of U-Hauls over the years and this was by far the best service we've ever experienced.Willard W.
We often you U-haul with out business moving clients. This was not a good experience. The truck was smaller than it appeared in the picture and we were charge a cleaning fee which when I called was to be removed but I have not seen that new bill yet. Also, client said when she went to pick up truck the worker appeared to be drunk. We will not be using this location again.holly P.
The woman that helped me with my reservation was the absolute best I couldn't have asked for a better person. The man was absolutely great also.CASANDRA J.
Someone had been smoking in the truck so it stunk like smoke. Then I had to wash the windows because they had so much smoking film on the window when the sun hit the window you could hardly see through them. Other than that the experience was great.Nathan C.
Le client n'a pas laissé de commentaire.Samuel C.
Le client n'a pas laissé de commentaire.kevin W.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.Bill H.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.Clayton Y.
Although most of the truck was clean, there were very old cookies found behind and under the seats. Also, while we didn't notice during checkout, at our first stop both right tires were severely low on air pressure. In fact, the "inner" tire was nearly flat.keith P.
They stayed open late for me as I was coming in from out of town. He was very helpful and concerned that I get everything I needed to make our move as stress free as possible. Awesome Guy!Kimberly T.
Le client n'a pas laissé de commentaire.mike R.
Le client n'a pas laissé de commentaire.David S.
Owner (Jeff) very personable, accommodating and professional. If I ever need U-Haul services in Marion, IL area, will definitely use this location. He called day before return date with very good and concise driving directions and hours.Thomas L.
Jeff is incredible to work with on a consistent basis... we established a business relationship in July 2018 on an ongoing basis....would highly recommend for your UHaul needs!!....frank S.
Jeff was really helpful. We had reserved the 20' truck, and Jeff had it pulled up and waiting for us. My husband then decided to up grade to the 26' truck and Jeff was very helpful. I would recommend this Uhaul location to anyone.Richard J.
Le client n'a pas laissé de commentaire.KARL B.
nothing. Jeff was very helpful and explained everything.Randy L.
Very friendly staff! Glad I chose this location!!fred H.
All U-Haul sites should be like this one. Jeff in Marion, Illinois went beyond expectation. He really took care of me as a customer. I recommend him completely. Merci.Tantri G.
Le client n'a pas laissé de commentaire.Tony G.
The attendant asked for my paperwork, and had me back the trailer where he wanted it. He hurried back to his computer, checked the contract, and gave the ok. I was then handed the paperwork and he wasn't going to go out into the rain and unhook the trailer. I respectfully said that my back made it impossible to help, and he then relented . . .moving outside to remove the trailer.Norman C.
Le client n'a pas laissé de commentaire.dylan R.
If a reservation is made in advance, try to have the requested rental at the facility requested. Had to drive extra miles to & from to pickup truck, which required us to change plans day before. Otherwise, very good experience!William B.
The dealer was supposed to open at 9 am. I had to wait about 10 minutes before the owner(?) arrived. A nice looking dog tried to attack me, but was thankfully tied up. Once the owner(?) arrived, he was friendly and nice to deal with. However, none of my information was in his system, though I reserved the truck online. The truck was in rough shape... big scrape on the right side, broken right mirror, etc. I was concerned he would blame me for the damage, but he did not. I would say that this is was an average experience. Some parts were good and other parts were bad. If this is your only choice, like it was for me, you should be fine. Warning... I requested a 17' truck. They only had a 26'. I wasn't used to that size.Seth O.
How can you improve on excellent servicejim S.
Recommend to pic up at the Marion Motel location! I called ahead to ensure that someone would be ready to assist with the pick up. When I arrived there was a sign on the door reading "back in a few minutes". After waiting 30 minutes I called and was informed that the owner was away running personal errands. I've rented U-haul products three times from this location and only once was the owner readily available. I will not use this location in the future.Dennis P.
Le client n'a pas laissé de commentaire.Charles F.
The UHaul Dealer Mr. Jeff Meyer in Marion, Illinoid was excellent..we would highly recommend his Dealership to anyone needing tbis type of service..very accommodating... We would not hesitate to return there in the future.ann C.
Le client n'a pas laissé de commentaire.TRAVIS R.
The owner of this uhaul location was excellent and went out his way to help us. We were running very late due to a personal vehicle issue and he stayed until we arrived to get the trailer. Thank you again.scott M.
They did a fine job...I called a half hour before we got there to be sure everything was in order, and they had the trailer ready for us to hook up.Linda L.
Amazing representative was super great and very helpful. Would rent from this location anytime.faries S.