Évaluations des clients Route 37 Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Route 37 Self Storage

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Tracy N. le

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Quit "re-entering" reservations, and "accidentally" leaving additional fee based options "checked". This is a deceptive practice, I have been over charged my last four rentals. (This is the only rental option in my area.) And the Representatives that "will call within 48 hours" never have.

Willard W. le

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We’ve rented a lot of U-Hauls over the years and this was by far the best service we’ve ever experienced.

holly P. le

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We often you U-haul with out business moving clients. This was not a good experience. The truck was smaller than it appeared in the picture and we were charge a cleaning fee which when I called was to be removed but I have not seen that new bill yet. Also, client said when she went to pick up truck the worker appeared to be drunk. We will not be using this location again.

CASANDRA J. le

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The woman that helped me with my reservation was the absolute best I couldn't have asked for a better person. The man was absolutely great also.

Nathan C. le

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Someone had been smoking in the truck so it stunk like smoke. Then I had to wash the windows because they had so much smoking film on the window when the sun hit the window you could hardly see through them. Other than that the experience was great.

Samuel C. le

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Le client n'a pas laissé de commentaire.

kevin W. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Bill H. le

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Le client n'a pas laissé de commentaire.

Karen C. le

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Le client n'a pas laissé de commentaire.

Clayton Y. le

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Le client n'a pas laissé de commentaire.

keith P. le

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Although most of the truck was clean, there were very old cookies found behind and under the seats. Also, while we didn't notice during checkout, at our first stop both right tires were severely low on air pressure. In fact, the "inner" tire was nearly flat.

Kimberly T. le

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They stayed open late for me as I was coming in from out of town. He was very helpful and concerned that I get everything I needed to make our move as stress free as possible. Awesome Guy!

mike R. le

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Le client n'a pas laissé de commentaire.

Joyce S. le

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Nothing

David S. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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Owner (Jeff) very personable, accommodating and professional. If I ever need U-Haul services in Marion, IL area, will definitely use this location. He called day before return date with very good and concise driving directions and hours.

frank S. le

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Jeff is incredible to work with on a consistent basis... we established a business relationship in July 2018 on an ongoing basis....would highly recommend for your UHaul needs!!....

Richard J. le

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Jeff was really helpful. We had reserved the 20' truck, and Jeff had it pulled up and waiting for us. My husband then decided to up grade to the 26' truck and Jeff was very helpful. I would recommend this Uhaul location to anyone.

KARL B. le

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Le client n'a pas laissé de commentaire.

Randy L. le

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nothing. Jeff was very helpful and explained everything.

fred H. le

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Very friendly staff! Glad I chose this location!!

Tantri G. le

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All U-Haul sites should be like this one. Jeff in Marion, Illinois went beyond expectation. He really took care of me as a customer. I recommend him completely. Thank you.

Tony G. le

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Le client n'a pas laissé de commentaire.

Norman C. le

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The attendant asked for my paperwork, and had me back the trailer where he wanted it. He hurried back to his computer, checked the contract, and gave the ok. I was then handed the paperwork and he wasn't going to go out into the rain and unhook the trailer. I respectfully said that my back made it impossible to help, and he then relented . . .moving outside to remove the trailer.

dylan R. le

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Le client n'a pas laissé de commentaire.

William B. le

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If a reservation is made in advance, try to have the requested rental at the facility requested. Had to drive extra miles to & from to pickup truck, which required us to change plans day before. Otherwise, very good experience!

Seth O. le

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The dealer was supposed to open at 9 am. I had to wait about 10 minutes before the owner(?) arrived. A nice looking dog tried to attack me, but was thankfully tied up. Once the owner(?) arrived, he was friendly and nice to deal with. However, none of my information was in his system, though I reserved the truck online. The truck was in rough shape... big scrape on the right side, broken right mirror, etc. I was concerned he would blame me for the damage, but he did not. I would say that this is was an average experience. Some parts were good and other parts were bad. If this is your only choice, like it was for me, you should be fine. Warning... I requested a 17’ truck. They only had a 26’. I wasn’t used to that size.

jim S. le

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How can you improve on excellent service

Dennis P. le

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Recommend to pic up at the Marion Motel location! I called ahead to ensure that someone would be ready to assist with the pick up. When I arrived there was a sign on the door reading "back in a few minutes". After waiting 30 minutes I called and was informed that the owner was away running personal errands. I've rented U-haul products three times from this location and only once was the owner readily available. I will not use this location in the future.

Charles F. le

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Le client n'a pas laissé de commentaire.

ann C. le

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Le client n'a pas laissé de commentaire.