Évaluations des clients Route 38

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Route 38

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Tadas Z. le

Évaluation :

I picked up a vehicle that WAS NOT CLEAN AT PICKUP and I did upload pictures at pick up to prove it. Now I was charged A CLEANING FEE and I left the vehicle same as I picked it up - I did move carton boxes! Extremely unsatisfied

Pres H. le

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Le client n'a pas laissé de commentaire.

Jill H. le

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At time truck was dropped off, location was open, but no one would inspect and process return. I could not use self drop off option due to internet not available at the time of drop off. People there were not at all helpful. Told them about check engine light issue - they told us to contact U-Haul directly. I felt like I was just being a bother to them. Called call center and spoke with Destiny at 1AM, because I could not sleep, as I had not received confirmation that truck was returned and checked in. She was GREAT. Assured me that it would be ok. Advise that I call drop off location at 8 AM, which I did. Was advised by location that truck had just been checked in.

bankim S. le

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Prompt and friendly service. Good location. Would rent again from this location.

Diann B. le

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Le client n'a pas laissé de commentaire.

James B. le

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Newer truck was very clean. Friendly service. Business address is a well-run car repair shop with U-haul rental as an ancillary service. Convenient to western suburbs and IKE Expressway.

Amanda L. le

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I reserved my vehicle for 6:30 am. It said I could use my mobile device at that time in order to get the van. When arriving the van had the window rolled down with the key left inside. This seemed like an odd way to pick up the vehicle. When going online as per the instructions online it said to pick up at 8 when the store opens. Since reserving the van for 6:30 I was unsure what to do. The van was parked horribly with two cars almost blocking the exit. Luckily I came with someone who helped guide me out. Using the van itself, there were no issues or problems. When returning the van after usage, one of the employees told me I was not supposed to take the truck. I was confused and asked what I was supposed to do since reserved at 6:30. Again he said I was not supposed to take the truck. He said he left the keys in the vehicle with the window down by accident. He continued to tell me I was not supposed to take the vehicle. It was extremely uncomfortable because he would not say what I was supposed to do instead when asked why early pick up is an option if I am not supposed to take the truck. They said they watched on video as I took the truck but again that I shouldn’t have. They checked me out without issue and did offer me an umbrella because it was raining. The experience made me uncomfortable, the van was hard to pickup be way it was parked, no clear direction and then I am told I shouldn’t have taken it at all. I still don’t know what I was supposed to do. I would not use this location again.

Kyle D. le

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Mike was very helpful and quick to get me sorted. Thanks!

Bill W. le

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Other than having to wait for the van a bit it was great. The manager of the shop felt terrible. The van was brand new and once it arrived I was out of there very quickly.

Peter M. le

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When filling it with gasoline, it wasn't immediately clear what kind of gasoline it used and I had to call to be sure. That could or should have been more apparent or communicated to us

Dale L. le

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Le client n'a pas laissé de commentaire.

Danielle L. le

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The guys were super nice. The truck was off site (didn’t take that long to get it) and this wasn’t your normal U-haul place...no boxes, tape etc due to it being an automotive place. I’m just used to my normal places ??.

Larry S. le

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Location was an oil change store. This is why I gave it an average rating. A bite cramped and crowded. The person I delt with was very friendly and helpful. I would go back.

KENT P. le

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In this day and age, it was EXTREMELY refreshing to have such EXCELLENT customer service!! I will DEFINITELY use this location for rental needs in the future!!

Malik A. le

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I had a horrible experience with the reservation aspect of the truck. I requested a 26' truck and never received a call confirming or telling me no truck was available. At 3:30 pm the day before I called the reservation line and asked if my truck will be ready. They told me that someone should have called me earlier and told me no 26' foot truck was available in Illinois. I was forced to drive from Crystal lake to Hillside to pick up a 20' truck. To make things worse that truck did not fit all my items and I was forced to rent a hitch. I wasted a lot of money and time.

Karen S. le

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It was a empty box... and blanket left in truck..

Matthew A. le

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Le client n'a pas laissé de commentaire.

Giana E. le

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Le client n'a pas laissé de commentaire.

Scott F. le

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Le client n'a pas laissé de commentaire.

Mary B. le

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Very friendly

CHERYL B. le

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Le client n'a pas laissé de commentaire.

Tracy S. le

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Very helpful!

LORI M. le

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Le client n'a pas laissé de commentaire.

Keith D. le

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Mike was ON POINT & INFORMATIVE!!!

Dragan M. le

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I was double charged for no reason

kilpatric J. le

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Once a reservation is,made on line not ask at the store the same information