I liked the self return after business hours. Very convenient.
Carl M
Customer Reviews for Route 460 Vapor & Tobacco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very friendly and nice people. I would recommend this to my family and friends.
rodney mStaff at this location was very friendly. Thank you Vapor and Tobacco
Miriam DHire personal that doesn't say, "that's not my Job!" I've Never seen such disrespectful and disregarding employee Services. The man had the entire place and himself reeking of Marijuana. The man would not disconnect the trailer or walk outside to take pictures. I'm disgusted with the Services I rent the same equipment everytime I go to a Uhaul and for the same 24 hours rental he's charged me for 2 days knowing very well I had the trailer for less than24 hours but he did it after I left, when I asked for a Receipt he told me again Not his Job. No help with hitch not my Job. Seems to me he should just go home. I don't know why he's there?
Lisa WProfessional and willing and very helpful.
orion rIndependent dealer, had me remove the equipment and didn’t check it out before checking it in.
TONI Mvery friendy location i was very surprised to see that they were open 7 days a week its allways nice to get service like this
william gThe truck was very clean. However, there was something wrong with the steering, either bad tie rod ends or ball joints. The check engine light came on during the trip but I think it was due to me improperly installing the gas cap after fueling up.
Jason MI used the equipment for 5 hrs but was charged for 2 day rental and didn’t get refund for 2nd day
Matthew GI Absolutely love working with Morgan at this location. Talk about going above and beyond to help a customer. If everybody at u-haul was like her you would be the only Rental trucking company in business. 10out of 10 .(**********) Thanks again Morgan
patrick BThe u haul truck that I booked online was not on the lot when going to pick up and when paying I was up charged for a bigger truck that I did not ask for. I also was charged an extra 75 dollars with no recipes or reasoning.
Jerome BVery friendly staff. Good location and hours. I would recommend.
Dale MThis U-haul location is a bit out of the way from Hampton Roads which is great because they have the equipment when no one else does :) It's my little secret. Staff is pleasant, kind and makes me feel comfortable and safe with my trailer rentals. I've used them multiple times before and will continue to do so :) Thanks!
Ember HThe internet service is very slow. My overall experience was Great.
Diana EEveryone was super helpfully, nice and professional. I will use them from now on.
Kenneth CI went in after a challenging Coastal trip in the rain of many hours and Morgan greeted me. She was very helpful and had concerns when I showed her the video of the gear shift being loose, the steering wheel had a little play, as well as the rubbing sound .. all worse with a full load. I told her I wasn't sure if they are made that way but I have never had that happen. I have drove fire trucks and many uhauls before. She made proper phone calls in front of me and said she would get it checked out. I appreciate her attentiveness.
Michelle RThe attendant who checked me out at the rental location had no experience with UHAUL. Had to call the shop Owner, I assume, and had me complete the check out with the owner on the phone while he helped other customers at the smoke shop. Took around 45 minutes and the vehicle was less than desirable for a long road trip. The drivers side door doesn't seal and the windshield wiper blade fell off in Missouri when the wipers were turned on. I replaced the wiper to continue the trip. The brakes were extremely spongy as well as the steering and the hood latch let go in West Virginia and almost came open while driving. Made for a stressful trip. But, it did get me here.
Travis VThe vehicle was a bit dirty, cupholder had ashes and something sticky in it when we picked it up. To begin with it was a bit rough of a ride. Once it warmed up though it seemed to get better
HOLLY TGet the man some better internet! Great guy very helpful. Great experience
John Tupdate your system process and equipment. I made a reservation which then I was called to pick up at another location. I didn't mind. But I was already at my primary location. Your system didn't have the info I had submitted when I made reservation and your employee complained of how slow your system was. I made it to the other location…and again..they didn't or couldn't find my info and the system was slow. I had to give him all of my personal info again?!? It literally took over an hour…if I had to compare you to another company who's broken…it would be McDonald's….slow and inefficient.
antoni cClean truck and replace broken things . U-Haul was muddy and dirty Poor condition as far the truck
Makayla MOut of the way for me but not there fault. No trailers available closer so at least they had one. Friendly staff came out to help and taught me proper hook up. Good overall.
Carrie BTwo girls working had nothing nice to say about haul. Complained about the process and the computer system not working right
KENNETHJAMES PIt was absolutely impossible to access with even my minor disability. The entry was dangerous, when my husband stepped on it, the boards looked like they were going to fall through. This location is dangerous and needs to be inspected immediately.
Kelly SI ordered pads and there were none upon pickup. Lack of operationally efficiency from Uhaul was very shocking. There wasn't a single step in this process from pickup to drop off that went according to plan, Uhaul was constantly changing things without good communication.
Eric HImprove the WiFi service for your store location in Windsor, VA. Thecustomer service there was awesome.
RICKYDONNELL CI had to drive 40 minutes away from home to get a trailer that the location 4 blocks from my house had. Also there were 5 other Uhauls within 10 minutes from my home but I got sent to Winsor and they didnt even have all the equipment i needed and i had to drive bach 40 more minutes to get a Dolly. Not happy with the service i received this time from Uhaul
Richard AWhen renting vehicle for your Uhaul the attendant chose to engage in politics. It is an absolute turn off and unprofessional. Make a transaction with pertinent information.
markis wMy truck was not ready even though it was reserved for 8 am Sunday. I didnt receive a truck until 12 p.m.. Seats were dirty. Also, wifi at that location is not good when you have to use your device to checkin and out.
MELVINCORNELIOUS WI am thankful for the convenience of the location because it is about 15 minutes away. I was pleased with promptness and manners in wanting to serve us and made sure I got what would accommodate us.
mable fClean your truck! Calling people to tell them that the pace that your picking your truck is a different place and actually have the truck and trailer in order and have record that I going to be coming
ZACKARY DDon’t remember seeing a Uhaul sign out front but I could have missed it since I was following someone to show me the way
Robert AVery honest ,my son had over the amount of gas when returned so he credit back 20 off for the gas
Keith WWhy don't I get to review U-Haul? Location did ok. U-Haul stunk. I recommend everyone stay away! On line wasn't great, no customer service. Rude. Literally U-Haul could care less that their errors inconvenienced the customer and cost them more money! I will never use U-Haul again.
Michael BHave trained people assisting customers. Be sure to explain to customers use of the vehicle, costs, etc. do there is no misunderstanding about the contract which most people do not have time to read when in the stress of moving.
susan wFriendly atmosphere, good customer service
KARLA SThe people worked were lost.
Brooks Gworked with me in a last minute, semi-emergency situation that required the truck....they were great to work with, I would readily recommend them to anyone. .
Sidney NEasy rental and easy to do.. outstanding service.. will use U Haul again soon...
Dale SWe had only 1 thing that got broke. Our one TV's screen was broken. Everything else was great. They were in the Explorer on the car carrier and they were bounced around to much.
Harold APerson not knowledgeable about what equipment was on-hand.
kimberley WThe vehicle was extremely dirty on the outside and there was a hole on the back of my vehicle which was not disclosed to me. Luckily, it had already been identified.
Dzajic MHaving to input all driver and vehicle information in order to obtain a quote for a trailer is a bit cumbersome and time consuming.
melissa cWe had a 2:30 pick up and the uhaul wasn't on location yet at 2:40. They also didn't have the utility dolly we had reserved. The employee called and the renter was only about 10 minutes away. Seems they were told to return by 3:30. The truck would need to be checked in so it put us a little behind. The employee was friendly and cooperative. It's a vape shop so expect employee and customers to be vaping. Two pool tables fill the shop and lots of vaping equipment and cigarettes available for purchase. There was a sweet dog walking around inside. My frustration was that the 9 foot van or 10 foot trucks weren't available anywhere in the Newport News area so we had to head way out to Windsor, VA to rent a 15 foot truck. That is a big truck on skinny country roads. Also added to our miles and put us over the allotted amount.
June DEnsure the vehicle has sufficient amount of fuel for next customer pickup. Also ensure the vehicle has furniture wraps/cover to prevent scarring of customer's items.
joanne eReserved car dolly was not available. I drove 60 miles round trip, out of my way to get one from another location. Reserved hand truck / furniture dolly was not available. 12 furniture blankets were not inside of the truck when I arrived at my move location so I had to return to the store (460 Vapor) to get them; another 20 mile round trip for me. When I got to the pick-up location "store" for my blankets they gave me a random stack, which turned out to be 9 total, not the 12 I reserved. The drop off location tried to charge me for the 3 "missing" blankets. I called 460 Vapor, the pick-up location to see if they could correct the account receipt for the blankets but the girl working the computer could not figure out how to do that. I called customer service whom in turn told me that I would be charged for the blankets but reimbursed a day later. 460 Vapor is a "head shop" that sells products that are not legally intended for use with marijuana. They also sell CBD oils and other assorted "smoking" items. I'm sure the staff are good people but perhaps they should lay off the pot while making U-Haul reservations and fulfilling U-Haul requirements for customers. Additionally my 20 foot truck smelled like the bathroom floor of a college frat party and after close examination of the receipt; revealed a hand written note about a hole in the top of the truck with a disclaimer "we cannot guarantee your items will not get wet". Overall horrible experience! F-
Joshua AExcellent service à la clientèle
anthony bI am in South Carolina. I called reservations for my son in Virginia. They transferred me too this location. Jennifer was very nice over the phone. She went well beyond They Call of Duty to make sure that my accommodations work good for my son. She was unsure weather the 10 foot or the 15-foot had a pull out ramp. So she went out on the lot to check for me while on the phone. We decided to go with the 15-foot, because it had a pull out ramp for my son. She was very thorough and giving me the best rate available for this truck. I would rate her as an excellent representative. Thanks to both of you.
William SLong story but short story overcharged me and left me to handle it
peter kMore trucks this location only had one
Harry C