Tom was very helpful and friendly. Enjoyed talking with him. I highly recommend this location and services! Thanks Tom!
PETRONIO ZALAMEA
Customer Reviews for Route 65 Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
They were great to work with. Very easy to schedule and accommodating with our changing needs.
Cody StangAmazing people and the nicest person
Cameron RennelsVery nice people at location
Michael DodgeI was completely satisfied. Exelent service.
Robert Kaduncethe service was exceptional.
Eric Ryan CorpDropped off on a Sunday when the location was closed. There was a person there who was still willing to help. Merci!
Kurtis KlodnickiRien
WILLIAM ROBISONRoute 65 Motors is the place to go for a U-Haul! The owners are wonderful and extremely helpful. You won't be disappointed. Very accommodating.
Candice DensmoreNo improvement necessary. The appointment was flawless and the equipment was ready for use at the exact time required.
Ryan FochtRight rear tire very low pressure,(30psi). Tire had been plugged in the past. Aired to 80 psi, at return, down to 50 psi.
David WallisCheck in app didn’t work.
JAMES IRWINGreat customer service and accommodations.
Issaac CullumTom is a true operator of his business. Extremely flexible, professional and of service. Grateful he is in the Ellwood area. Thank You !!
Rodger RadevskiLocation was fine but out of my way as I wanted and booked for cranberry 6 weeks in advance. Last minute uhaul calls to say oh well have local ones to someone else. Had to drive 20 miles out of way to pick up so 20 up and back. With the extra gas it was quite a surprise that this is how uhaul did things. It isn't by when you book but by when they decide to assign. If there were any other trailer options I would not be going back to uhaul. This is not the first time over the years that it has happened. Shame on uhaul for not acknowledging an advance booking over someone booking the day before.
David HICKEYprofessionally the best people. We appreciate them and how they conduct themselves.
Robert OberleyGreat service! They were really friendly, helpful, and knowledgeable! I will definitely return there if I needed another rental! I like that you can precheck in on the uhaul app, made the process faster when I arrived to pick it up. It was an easy process to return after hours, just make sure you have your smartphone with you!
Holli StricklerGreat service. Friendly and very helpful. Will select this location for my rental every time.
Tony Josephgreat service i definitely will be back
JAMES SOKOLOVICHPrice is high
Matthew ZigerelliOne of the best U-Haul centers I've been to
al nanniniNot a thing, the man was very professional and respectful. He was very informative and even attached the hitch in the snow! He had to dig the trailer out! Amazing service
PAYTON MILLERThis moving experience was absolutely terrible with Uhaul. We booked a truck and a moving company to help load and unload. Received a phone call stating that I would have to drive 2 hrs round trip to pick up a 26' uhaul due to the location no longer having the rental that I reserved. We had to cancel the entire move due to this huge inconvenience. We rebooked the 26' uhaul and the loaders/unloaders for this week. I received a call 1 hr prior to picking up the equipment, stating that the truck isn't available at the booked location AGAIN!!! Luckily Nate was able to make adjustments and we were able to pick up two separate trucks. Not overly happy about filling up two trucks and paying for two insurance policies…that alone added over $100 to the bill that should never have been there. This review is not aimed toward the staff at the locations as the staff were amazing. We are very upset and dissatisfied with the service from uhaul. Moving itself is very stressful and uhaul made this move so stressful that we will no longer be using uhaul at all! Between the issues with receiving a truck and the issues we had with our loading crew, we are completely done with uhaul and after telling everyone our experience they have also stated they will no longer be utilizing uhaul services.
Hannah AllnuttOur overall experience was horrible. But In the end everyone did what they could to help. Although our experience was a bad one this time. It is an uncommon one. Once we finally got our truck things went well and the truck ran great. And was the perfect size for us.
Brandon HudspethTruck was clean but was less than optimal mechanically.
Richard RocconNice people, a pleasure to work with.
JEANNE SCHRENKVery clean, very thorough and knowledgeable. I would definitely rent from here again
STACEY ACOSTAYou need to make the check in process easier and explain about if you're 1hour latest cancels you reservation
Karen ChapmanI have used this location several times either dropping off or renting, very helpful.
CASSANDRA EPSTEINNeeds new front tires other than good
JOSEPH FRENCHGreat Experience
TIMOTHY HOUKGreat people to work with!
TIMOTHY SUTTEROwner was extremely nice and wonderful to work with. Explained everything and did a wonderful job.
STEVEN BOKORThey were very helpful in getting me what I needed and accommodating the pick up. Ils sont super!!!
STACEY MEEHANI can't think of anything that needs improvement. The whole rental experience was much easier than expected. Mr. Houk was friendly and efficient, and he explained everything about how the truck and ramp worked. The only problem we had was during the self-check out because for some reason we couldn't get my phone to share my location which meant we couldn't proceed past that point. However, we managed to share the link to my daughter's phone and completed check out that way. Not U-Haul's fault, just be aware that was an issue. I will definitely use this rental location again when the need arises. Thank you to Mr. Houk!
Lynn FunariAbsolutely first rate service and customer care. Will use this center the next time I need a rental.
RANDY HOGUEEverything was ready for me when i picked up. They were great!
Stacey MeehanNot applicable.
Na'im BentonEfficient service. Very pleased with this rental location.
Brian ShearerHad problems with the online pickup/dropoff
Carl Benjaminnothing, the guy was the best
Joseph Krebs