Customer Reviews for Rover Self Storage
(Concessionnaire U-Haul dans le voisinage)

15 évaluations

1906 Bishop Rd Ste 100   Richmond, VA 23230

(804) 482-7406

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 12h pm
  • Mer : 9h am à 9h pm
  • Jeu - Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(804) 482-7406

1906 Bishop Rd Ste 100
Richmond, VA 23230

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 12h pm
  • Mer : 9h am à 9h pm
  • Jeu - Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

There was no-one there when I arrived. There was a note on the door that said family emergency and a faded number to call. No answer and the mailbox was full. Called three times. Finally got UHaul national on the phone and they figured out how to get me the key from the lockbox, as the online pickup option had not been activated. I was an hour late to people waiting for me to use the truck. I ordered a hand truck and moving pads, which were not there. I need to be refunded. Truck had check engine light come in during the short time I had the truck, likely due to oil pressure. I left it with more gas than it started with and only had it for 5 hours. Horrible service and experience from start to finish, with the exception of the UHaul employee that worked with me over the phone. A full refund would be an appropriate gesture for such poor service, as this was only a day job to move important items in town.

William G. 
Évaluation :
5

I forgot my sunglasses in the truck and called the representative to ask if I could come back and get them. He had already left but turned around and went back to meet me!

Wendi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kiera J. 
Évaluation :
5

Fantastic, professional service!

Andrea S. 
Évaluation :
3

The reservation was put in over a week in advance but the day before the pick up, I was not notified of the changes by phone call. Only found out when I called the second sites to confirm. Mike was very helpful at the Chester location. We ended up having to travel nearly an hour away to get the truck(minus the requested pads and dolly). Then because that site was closer to our final destination, evidently our trip mileage was reduced. There was no consideration that we had to drive the truck back home before we could load it for the move. the pick up site was changed 3 times. did not have the items we requested. (Blankets and dolly needed for a large move)Had to travel To another location to try to find them. By that time there was no dolly available. The Richmond site was difficult to reach by phone to confirm the truck availability. The Richmond pick up location added at least 50 miles to the trip, which we ended up paying for in the end as mileage overage. The initial contract mileage allowance was 136 from our home to our new home. The Richmond pick up site revised the contract without telling me to 110 miles plus we had to get the truck back to our house to load. All that added extra miles to the overage that I ended up paying extra for. Needless to say, this pick up experience was stressful.

Shel D. 
Évaluation :
5

I am not certain of anything on my end. Are you paying this person enough and with benefits to keep him? You should. I have had over 70 storage units at 7 different locations. This is the best person with whom I have ever dealt. Period.

Andrea S. 
Évaluation :
5

Super easy and quick to rent and go!

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSES A. 
Évaluation :
5

Online rental was very helpful and saved me lots of time in picking up the van. Jeffrey at Rover was very professional and super helpful. I'll definitely will rent from Rover again.

Teresa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Very clean, and wonderful customer service!!

Jonathan L. 
Évaluation :
5

The people that I rented from where so nice and helpful!!!

Julie B. 
Évaluation :
1

System was not working when I tried to pick up rental. Took over 30 minutes for it to go through. Was overcharged when bill arrived. Was charged twice for the insurance as well as double charged for the rental itself.

Danielle S. 
Non les évaluations ont été soumises pour cet établissement.

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