Le client n'a pas laissé de commentaire.JIM M.
Customer Reviews for Rowe & Rowe
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lancaster, PA 17603
(This is also know as Trailer Village)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael E.
Our u-haul was not ready at the indicated time and I don't believe we were valued as customers.JUSTINE L.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Martha C.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.CARL M.
Uhaul needs to do a better job of making sure the right truck is used and have better communication.DENNIS K.
Le client n'a pas laissé de commentaire.Kristine M.
Very courteous and friendly customer service.Nevin M.
Le client n'a pas laissé de commentaire.Troy B.
Very helpful throughout the process.STEPHEN S.
This vehicle smelled horrendous. The door also didn't shut properly. I felt extremely unsafe using it.chad B.
The truck was filthy. With covid I believe it should be cleaned and sanitized after every use. It was very dirty inside. I have pics. If I wasn't busy and in a rush I would of had them clean it before I took off. But the employees did good with getting me the keys and having me in and out. Just the cleanest was lacking big time. I left it the way I got it. Hopefully they cleaned it out and not just checked the odometerRasheen G.
Le client n'a pas laissé de commentaire.Felix P.
The office inside was unorganized and dirty. The guy who did the return was not sociable and both associates were not in any kind of uhaul shirt. They book looked like they just got out of bed. I'll use uhaul again but not this location.Bryce R.
Le client n'a pas laissé de commentaire.Adina F.
I made my reservation July 15 so I thought I would be guaranteed at truck on July 30. I got a call the morning of July 30 saying they did not have a uhaul for me. I was so upset because we were moving our stuff out of our storage unit and had to be out by the first. I got a call back 20 mins later saying they had found a truck for us. It was a good news but I don't feel like I should have gotten this call in the first place my reservation was made so far out in advance that I thought I would have no issues. This was more stress that I did not need. Then on Saturday on the way to our new house the truck is smoking and over heating and we needed to call for road side assistance. Luckily we were at our new house unloading it so we could get it unloaded. It did take the roadside assistance like 2 hours to get to our house. But he fixed the issue.ERIC M.
Le client n'a pas laissé de commentaire.George B.
Not sure if it is possible to change, but the unloading ramp in this truck seemed shorter and steeper than some I have seen in the past.theodore J.
Le client n'a pas laissé de commentaire.REINALDO R.
Le client n'a pas laissé de commentaire.Maricely R.
The staff are professional, helpful, and friendly. The lot is large and easy to come in and out of. The truck was filthy. The cup holders had used matches and sticky residue. The seats and floors were dirty.Sherri Y.
The folks at Rowe & Rowe where awesome! Very friendly and easy to work with. I'll definitely use them again!Stewart H.
Le client n'a pas laissé de commentaire.Ibrahim A.
I rated the equipment not well maintained because somebody noticed that there was a large bubble showing on one of the rear tires which is very unsafe and dangerous if it would have popped.David H.
The van was very dirty with dust and what appeared to be cement crumbs. The oil change light kept coming in and the fuel gauge did not work.steven H.
Le client n'a pas laissé de commentaire.Douglas L.
Always very courteous and professional. Love this locationKevin P B.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
I was charged for gas and I had put gas in the truck before I returned it and I have pictures of the gas and the mileageTravis V.
Le client n'a pas laissé de commentaire.Stephen P.
Le client n'a pas laissé de commentaire.elvin V.
Le client n'a pas laissé de commentaire.Jonathon W.
Le client n'a pas laissé de commentaire.Stephen B.
Uhaul was dirty. Truck and equipment wasn't available and charges for rentals were incorrectKathryn D.
Le client n'a pas laissé de commentaire.Cheryl C.
What I ordered wasn't good or correctMaurice B.
Le client n'a pas laissé de commentaire.Yesenia P.
Very friendly and courteousJack R.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.JIM M.
Two very friendly, efficient, and knowledgeable people running this location.Kenneth S.
The UHaul rental location was very professional and I cannot think of any way they could improve. For UHaul overall, though 1) I think UHaul needs more customer service help on weekends, as wait times of 40+ minutes are rough. But this could be a side effect of Covid-19. 2) I have never been able to receive text messages from you, whether for 2FA logins or something manually generated by your service/support group. This was over multiple days. My carrier is T-Mobile. I may contact T-Mobile for their advice, but would also be happy to help you troubleshoot this if someone wants to contact me. 3) It is silly to expect customers to take wide shots of the trucks when dropping them off after dark. Most UHaul locations don't blanket their parking lots with flood lights and smart phone flashes are useless. I would appreciate your check-in policy would reflecting this.Todd O.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.Johnathan D.
Le client n'a pas laissé de commentaire.Daniel M.
the online process between whether picking up by representative or by key box was not clear. This is a Uhaul online issue I feel, no fault to this location. Poor communication and instruction leading to pick up, again no fault of this location to my knowledge.Matthew E.
I did mentioned it in my previous review that the purpose of online checkout is meaningless when the personnel has to do it all over again. Please have to only confirm my driver license and let us go our way. We did enjoy doing it only because time was of the essence. I thank you for letting me share my input.Dawit A.
Le client n'a pas laissé de commentaire.Kyle Z.
Le client n'a pas laissé de commentaire.farid B.
I have completed every required that it needs be filled out to rent the trailer; however the personnel who was handling the transaction goes through it all over again. I did not see the sense of online checkout when I have to repeat the whole process again at the office. I have been renting equipment from u hall for sometime now. Confirming my driver license with my input should have been the only thing that it needs to done.Dawit A.
Le client n'a pas laissé de commentaire.Luann B.
Office was dirty. Worker was not wearing a mask and safety measures were not in place. Very little information about anything was offered - extra options like pads and straps, how to return the vehicle, etc., was offered. Truck was very very dirty - food, spills and trash throughout the driver area. Gas cap was broken - came off without unscrewing it. Was afraid I wouldn't be able to get it unscrewed and then back in place.Lennon S.
Le client n'a pas laissé de commentaire.Cody J.
Le client n'a pas laissé de commentaire.doug W.
Le client n'a pas laissé de commentaire.TAMMIRAJENIEL H.
Le client n'a pas laissé de commentaire.Joshua W.
Very friendly and accommodating staffMark M.
Le client n'a pas laissé de commentaire.MICHAEL W. | Expérience générale
The pick up of the rental was easy, as was the return. All went well. Thank you.John M.
Service was great and treated very professionallyJose N.
Le client n'a pas laissé de commentaire.Donna M.
Uhaul was horrible. Not safe. Drove horrible. Was revving, rpms was to high. Back door had to be forced shut. Break issues. Made noises. I fell from the hitch and injured my wrist and knee. Worst truck ever. Will never rent from this place again.James M.
Help with returns more actively.Michael S.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Jonathan F.
I do not understand the two 18 $dollar extra charges on my billSalima C.
Was told to follow the instructions on drop off box. Everything was guided through onlineBOZHENA S.
Still never got my refund.Autumn T.
Le client n'a pas laissé de commentaire.Richard P.
uhaul is a valuable part of our business, their consistent good service is much appreciated--mark/ north american van lineschristian D.
People working there were very pleasant and helpful.Jack K.
Le client n'a pas laissé de commentaire.Whitney B.
This location found how very unsafe my vehicle was hooked to the carrier couldn't believed it was done that wayJOSEPH E.
Le client n'a pas laissé de commentaire.felissa B.
Online pickup didnt work and the person working had poor customer service.Andrew H.
Send them to the bigger Lancaster, PA uhual store.Eduardo T.
Working out of a shack. Customer service was lacking.Molly O.
The van was a little beat up. Rattled a lot when driving!joseph D.
I have never been disappointed with Rowe & Rowe. Staff is always on the ball, pick ups and returns with no problems, pleasant, friendly and a real pleasure to work with. I have already recommended people there and will continue to do so.Claire G.
This location was not "clean and inviting" as you asked of the drop off location. The one person at this location was the person that was supposed to be at the Columbia location where I was originally to pick up the truck. Due to this error our moving was delayed by 2 hours.Jacqui C.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Roman A.
Le client n'a pas laissé de commentaire.Wendy M.
Le client n'a pas laissé de commentaire.Phil S.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.Barbara B.
Very quick checkout. Everything went super smoothly.Chris W.
Very friendly and helpful. I will rent from here again!CHRIS N.
I was not aware that there was a mileage limit until I returned the truck and had to pay an additional fee.Michael S.
Le client n'a pas laissé de commentaire.LISA E.
Le client n'a pas laissé de commentaire.Zachary D.
No improvement needed. It was perfect. Truck was clean and ready on time. Office person was helpful.Mary Jo M.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Roger G.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.Santiago R.
The app check in is the worst thing I've ever used. Slowest thing there isJennifer D.