Évaluations des clients Rowe & Rowe

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rowe & Rowe

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Whitney B.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH E.
Évaluation :

This location found how very unsafe my vehicle was hooked to the carrier couldn't believed it was done that way

felissa B.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew H.
Évaluation :

Online pickup didnt work and the person working had poor customer service.

Eduardo T.
Évaluation :

Send them to the bigger Lancaster, PA uhual store.

Molly O.
Évaluation :

Working out of a shack. Customer service was lacking.

joseph D.
Évaluation :

The van was a little beat up. Rattled a lot when driving!

Claire G.
Évaluation :

I have never been disappointed with Rowe & Rowe. Staff is always on the ball, pick ups and returns with no problems, pleasant, friendly and a real pleasure to work with. I have already recommended people there and will continue to do so.

Jacqui C.
Évaluation :

This location was not "clean and inviting" as you asked of the drop off location. The one person at this location was the person that was supposed to be at the Columbia location where I was originally to pick up the truck. Due to this error our moving was delayed by 2 hours.

Richard B.
Évaluation :

Le client n'a pas laissé de commentaire.

Roman A.
Évaluation :

Le client n'a pas laissé de commentaire.

Wendy M.
Évaluation :

Le client n'a pas laissé de commentaire.

Phil S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle S.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara B.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris W.
Évaluation :

Very quick checkout. Everything went super smoothly.

CHRIS N.
Évaluation :

Very friendly and helpful. I will rent from here again!

Michael S.
Évaluation :

I was not aware that there was a mileage limit until I returned the truck and had to pay an additional fee.

LISA E.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary D.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary Jo M.
Évaluation :

No improvement needed. It was perfect. Truck was clean and ready on time. Office person was helpful.

Scott H.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger G.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald M.
Évaluation :

Le client n'a pas laissé de commentaire.

Santiago R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer D.
Évaluation :

The app check in is the worst thing I've ever used. Slowest thing there is

Charles L.
Évaluation :

Easy process to rent the trailer. In and out quickly. Great to interact with to complete the process

Garry H.
Évaluation :

Outstanding customer service! Thank You

Andrew M.
Évaluation :

Pick up through my smart phone was great!

jeff S.
Évaluation :

Le client n'a pas laissé de commentaire.

Thaddeus L.
Évaluation :

The Mobile check in process was slow and inefficient. The vehicle wasn't clean and had trash from previous user.

Joshua G.
Évaluation :

Make sure the total miles driven is actually what the person drove and not more.

Garry H.
Évaluation :

Le client n'a pas laissé de commentaire.

nancy M.
Évaluation :

Love working w the owner

Heather M.
Évaluation :

It took me an hour to rent the truck once I arrived and then was charged for furniture pads that I never recieved. Returning the truck was also a nightmare.

JOHN C.
Évaluation :

Check in was very fast, great people to deal with, check out was very easy

Chris G.
Évaluation :

Le client n'a pas laissé de commentaire.

Tariq G.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRYSTAL S.
Évaluation :

Le client n'a pas laissé de commentaire.

mike W.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott N.
Évaluation :

Very friendly and helpful.

Jesse H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth C.
Évaluation :

Shane was informative and professional. Thanks.

Steven B.
Évaluation :

Charge a different price than what was quoted on the reservation. Was charged an extra day because I picked up at 12:05 instead of 1 PM. Cargo trailer was not in good shape and leaked causing contents to get wet. Return the trailer at 10 AM on the day it was due back at 1 PM and there was no one there.

James M.
Évaluation :

I ordered my pickup at East Petersburg location and was redirected here. This is the second time U-haul has done this. If I am to be charged mileage, then U-haul should not redirect my pickup to a different location. I will never rent from U-haul again. Service was awful.

Mark O.
Évaluation :

Quick and easy

anthony M.
Évaluation :

windows were filthy. truck was old , well over one hundred thousand miles. But was satisfied with customer service. and reservation.

Miguel V.
Évaluation :

This is my favorite place to rent, they are friendly people.

Lisa A.
Évaluation :

I ordered a pickup truck. They did not have either a pickup or a 10 fott truck. The truck was not swept out and there was just chaos...I did not get charged on the appliance cart as a way to assist which i appreciated. I struggled to get the appliance cart onto the truck only to find out i was told the wrong truck. Just not a smooth experience...I didn't like at all driving that big of a truck.

James H.
Évaluation :

Le client n'a pas laissé de commentaire.

scott H.
Évaluation :

Great customer service, BUT,,,,,, I got a call today from Uhaul 216 number and said the trailer wasn't returned. The Lancaster location set up the return for Middlefield Ohio instead of Orwell Ohio. I specifically said Orwell Ohio for return several time and clarified the spelling to the guy. So how did it get put in the system for Middlefield. I don't even know where that is !!! Attention to detail is crucial.....

Erwin M.
Évaluation :

Le client n'a pas laissé de commentaire.

alejandro A.
Évaluation :

Super fast drop off, super nice people

Oppong A.
Évaluation :

Le client n'a pas laissé de commentaire.

Sabra B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert D.
Évaluation :

Le client n'a pas laissé de commentaire.

ANITA O.
Évaluation :

To help with social distancing, we stayed out of the office while they dealt with another customer. A couple chairs outside would be nice. Thanks!

NATHAN L.
Évaluation :

It was perfect!

Cory E.
Évaluation :

I rented a dolly, but there was no dolly in the truck. The truck that was rented to me had a soda bottle stuck under the windshield wiper. Also, the wind shield wipers it self was not functioning, that does not pass state inspections. I've rented U-Haul a my entire life, but after this experience I may switch next time.

JOSE O.
Évaluation :

Le client n'a pas laissé de commentaire.

kenny B.
Évaluation :

Make sure you have the right email for the customer you are trying to contact Also I better not receive any charges for this rental I did not receive

Sarah N.
Évaluation :

Le client n'a pas laissé de commentaire.

DAFFNEY T.
Évaluation :

Le client n'a pas laissé de commentaire.

Marci B.
Évaluation :

I put. Reservation in for Willow Street I got up there they didn't have any so they sent me down to Columbia very rude people down in Willow Street . I had to drive extra miles to pick this uhaul up. Then any other uhaul places always walked around the trailer with me pointing out all the marks. Well this guy didn't do that he didn't seem to want to do anything. He goes we check it out when it comes back. I will never deal with uhaul again

Christopher S.
Évaluation :

They were closed when we dropped it off, so not much to rate there

Benjamin R.
Évaluation :

Le client n'a pas laissé de commentaire.

Marycatherine C.
Évaluation :

First time doing anything on line very easily handled. Thank you for making our move easy.

James M.
Évaluation :

Nice people for returning equipment

Deanna K.
Évaluation :

Le client n'a pas laissé de commentaire.

Admen N.
Évaluation :

I would look into your customer service and make sure they do their job properly this way other people don't have the experience what I did thank you

James S.
Évaluation :

When returning the rental the web site would not allow me to connect online it was very frustrating. Even though I knew it was after hours I thought I would at least be able to leave a message on the answering machine. This was not available

Alex G.
Évaluation :

Truck was dirty. Went to pickup truck and it was not set up for truck share and the office was closed. Wasted an hour of time trying to get the truck. When we returned it the person was not able to process payment and said they would take care of it later.

Shawn M.
Évaluation :

Smelled like smoke. Our truck was not returned so we had to rent a larger truck and they charged us...that was poor customer service.

David R.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H.
Évaluation :

If you can not read English you should not be driving on our high ways. Change your policy for checking in or pay $20 fee is like a waitress telling a customer they owe 39% tip or else.

William M.
Évaluation :

Le client n'a pas laissé de commentaire.

Philip V.
Évaluation :

When I went to pick up my truck at my first location, the first location on Columbia ave did not have the 20' truck, so I had to get a second Uber and go to the second location. The management at the first uhaul rental was no help at all, and actually did not care or did not feel the need to help this inconvenience. The second place 2801 Columbia, was great and the complete opposite that the first place. The first place was such an inconvenience and the customer service was awful.

LEIDA C.
Évaluation :

Everything was great except the truck had a really bad smell!

andrew H.
Évaluation :

Instructions on doing a self checkout if after hours

margaret M.
Évaluation :

The two employees never left the building. The mileage and gas was wrong, cab dirty with food scraps left in cup holder, headlights dim, had to drive with high beams on the whole time, windshield water was full but did not work, windows dirty inside and out.

Stacy H.
Évaluation :

I reserved a 26' truck at a uhaul location near my home, and after getting a text stating that they moved my rental to another location much further from my new home, I went to pick up there to find that the truck I reserved was not available. I was forced to rent and pay for two 20' trucks instead. I will not be recommending Uhaul to anyone I know as a reservation doesn't seem to guarantee you a truck (the whole purpose of the business). I was very dissatisfied.

Stacy H.
Évaluation :

I reserved a 26' truck at a uhaul location near my home, and after getting a text stating that they moved my rental to another location much further from my new home, I went to pick up there to find that the truck I reserved was not available. I was forced to rent and pay for two 20' trucks instead. I will not be recommending Uhaul to anyone I know as a reservation doesn't seem to guarantee you a truck (the whole purpose of the business). I was very dissatisfied.

Jaime H.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall T.
Évaluation :

Great staff, friendly and helpful. Thank You

Jesse C.
Évaluation :

Would be nice to have designated parking for customers cars when picking up rentals and not have to guess if your parking in apartment tenants parking spots. But over all a convenient location and well maintained rentals.

Elaine E.
Évaluation :

Le client n'a pas laissé de commentaire.

Dale M.
Évaluation :

Le client n'a pas laissé de commentaire.

alan P.
Évaluation :

The only thing that I'm no agree is that the fuel tank was under a quarter to be full and I had to stop to fill the quarter missing other than that everything was fine

Elba N R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin K.
Évaluation :

Trailer leaked. Items being hauled were wet as a result of rain.

Vincent R.
Évaluation :

Thank you Mary Kay for your help!

KEITH L.
Évaluation :

Please be more clear in explaining pickup and drop off times. As stated when I called I wanted a trailer for Sunday and was told that I could pick it up on Saturday morning as you were closed on Sunday. You then when on to state that if I wanted I could pick it up on Friday. Wow what a nice surprise so Friday afternoon I picked up the trailer. It wasnt until I saw the receipt that I realized that you were charging me a second day. That was never told to me. I am sure that it was on the paperwork that you quickly shuffled in my direction, but never in the transaction was I told that I was being billed for 3 days. Having owned a title company and holding thousands of real estate settlements I will be the first to state it is what the person behind the paper says not the words on the paper that are forever remembered. It would have been more above board to have mentioned the double cost of picking up the trailer a couple of hours early when I wanted it for Sunday not even Saturday, but did so as a matter of drive time convenience.

Vincent R.
Évaluation :

More hours open

Carol H.
Évaluation :

No suggestions they were convenient and helpful

rufat S.
Évaluation :

Le client n'a pas laissé de commentaire.

Diane B.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul M.
Évaluation :

Le client n'a pas laissé de commentaire.

Albert K.
Évaluation :

Le client n'a pas laissé de commentaire.

scott R.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERTO G.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page