Évaluations des clients Rowe & Rowe

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rowe & Rowe

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Lauren G. le

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Great experience, thank you!

christine s. le

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There was no one to help me hook up a 6x12 trailer by myself (I'm a female with an injured wrist and lower back issues). No lift was offered, so I attempted to get it myself. There was an friendly older woman who was in the office, but she couldn't help me. Finally another lady with an injured hand came out (I have no idea if she worked there or not) and stood in the back of the trailer to take enough pressure off so that I could lift it onto my hitch. Once on, the knob to tighten the trailer on my hitch was jammed, and I couldn't turn it at all. No one checked my lights, and when I arrived at our place to load, I discovered that my lights didn't work, and I had to switch vehicles. I also had to drive off the lot with a trailer barely attached to my truck. Not a comfortable experience. I have rented many trailers from Uhaul, and this was not a pleasant experience. The one positive was that I didn't have to wait in a line like at my normal Uhaul rental facility. Definitely dissatisfied with this rental!

Claire G. le

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Stay the way you are.....perfect.

Michelle K. le

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When I got the truck home, my movers informed me that there was a puncture hole in the top of the truck. I called the uhaul site immediately. As I did not want to be charged for prior damage. I was grateful that I was moving all in one day or my furniture would have gotten soaked. When i returned the truck, someone just glanced at the mileage and gas amt. I had to pay extra for gas since I hadn't pumped enough, yet no consideration for a truck with a gaping hole in the roof.

Betty V. le

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Le client n'a pas laissé de commentaire.

JOAN V. le

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I really appreciated Mary Kay who schedules everything. She was very nice, helpful and accommodating.

Heywood D. le

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well one thing on Columbia avenue rolling road they weren't even there at 5 when the truck was being returned her supposed to stay on the 6:30 so that was an inconvenience right there I had to call you all and tell her no one was there and what do I do you know so it was a poor experience like I said I pray hope that I never have to use U-Haul ever again in life

Matt M. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Phil H. le

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Easy to access Mary Kay was really nice to work this !!

John R. le

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Was supposed to drop off at other location down the road but they didn’t have the room for a 20 foot truck. Sent down the road and dropped off in parking lot.

KELLY H. le

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Le client n'a pas laissé de commentaire.

John R. le

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Nothing

Rafael M. le

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I’ve rented a couple of trucks and had no issues but this one I reserved on 5/23/2019 for 5/26/2019 was very disappointing with your service. I reserved for 7am at 1st location and was on the road finally after 9am from 2nd location farther away from my new home. 1st - there was no communication regarding my initial reservation stating there was NO 20 ft truck available, your customer services was very helpful over the phone at 7:35 am in getting me a new location. 2nd - after filling out the process on my mobile phone because the new location was suppose to be close, I find there was NO key available in the locked boxes. Lucky there was a lady in the office on her day off and I was able to retrieve the key. This was by far the worst experience Ive had with U-haul and I should be compensated for my trouble and going farther out of my way because of your poor service.

Joseph B. le

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Nothing. Very easy process to follow and cargo van was very nice.

Scott S. le

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Le client n'a pas laissé de commentaire.

Bruce B. le

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Le client n'a pas laissé de commentaire.

James G. le

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Le client n'a pas laissé de commentaire.

Anwer A. le

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The self check in and self drop off was great Love the system and how easy and sufficient

THAD H. le

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Le client n'a pas laissé de commentaire.

Roger W. le

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Trailer walls were dirty. Hands were dirty after threading tie down rope between wall and wooden railing. I was hauling plastic totes so no items got dirty. I would not have wanted to tie a mattress to the side wall. I swept the trailer out before using the trailer. There were two bolts in the trailer and dirt.

Sharlene B. le

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It would be nice if the office did not smell of cigarettes. I am allergic to them and perhaps other customers are as well. Otherwise we were satisfied with the rental and the service.

Susan W. le

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The location name isn't what is on the building. I only found it by using GPS and looking for the U-Haul vehicles. I couldn't use the app or the website to return the truck (they weren't working and I sat on hold for 32 minutes with customer service, but still didn't speak with a human) so I took pictures of the gas level, mileage, inside of the truck cab, outside of the truck and inside of the truck box and put the keys in the U-haul after hours drop box on the front of the building. I have since called U-haul three times to find out why the truck hasn't been checked in. They can't figure it out and they are not getting communication from this location. After a day and a half, I finally have the e-mail saying the truck was checked back in. I'm still waiting to see if I get charged extra because the truck wasn't checked in before it was due back.

Asante R. le

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Everything was excellent. A little tight to maneuver but it wasn't supper hard to het the equipment.

shannon m. le

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Super nice people. Was very pleased at how easy it was to reserve, pickup, and return. This location felt more like talking to family more than dealing with a large company and it made things simple. Due to an illness I had to keep the cargo van an additional day without any issues. Speaking with the location was a lot easier than my very last experience with the customer service line. I am fully aware that there are rules, however, Heather wasn't exactly understanding. While, yes, she has a job to complete, I would have appreciated if she hadn't acted as though my kidney stones were a bother to HER as I can assure everyone that they were more of a hinder to me. I do work for a contractor, and have already reserved two additional Uhauls from this location for two of our vendors, strictly based on my experience from this current rental.

ENID O. le

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Le client n'a pas laissé de commentaire.

Ronald G. le

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cargo lights didn't work

Renee H. le

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Fast and vet friendly service

Richard B. le

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Easy and friendly service , no frills, in and out no hassles

Renee H. le

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Several times our family uses this location. It’s because they are the nicest people. Always willing to help you get your job done. I recommend them to everyone in thi area

Christopher R. le

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Le client n'a pas laissé de commentaire.

KELLY H. le

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Le client n'a pas laissé de commentaire.

Joel C. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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It was a hassle free experience. Thank you!

Matthew C. le

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The employee was very nice. The truck was not clean on the inside. I didn’t select save mover coverage. I am not sure why I am being charged that extra $14. I would like that charge removed.

MARIAM R. le

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They are great.

Nathan G. le

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Le client n'a pas laissé de commentaire.

sam C. le

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Le client n'a pas laissé de commentaire.

Jace B. le

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Le client n'a pas laissé de commentaire.

Joy P. le

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There was no sign that said Rowe & Rowe so we had a hard time finding it. The owner was helpful over the phone though. She helped us to get started because the self pick up is a little confusing. I wish there would have been more information in the confirmation email we got. We didn’t realize everything would be done on our phone including where to find the truck and get the keys. I guess we thought there’d be more signage or a kiosk or something. We also had trouble returning the truck because there was an error processing the return. I called and they had me do it all over again which took extra time I didn’t have and it still didn’t work. The customer service rep said she marked that I brought it back in time but it was just extra hassle.

YAMALEE G. le

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Customers should be able to rent the uhaul they need

Alexa C. le

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They were so helpful.

Mathias H. le

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Very friendly and helpful! This is my second rental from this location and have had no issues! The entire process from beginning to end is smooth and quick! I’ll use this location again in the future. Thank you!

dolores w. le

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Le client n'a pas laissé de commentaire.

sam C. le

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Le client n'a pas laissé de commentaire.

JULIE A. le

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Mrs. Rowe is a sweetheart!!!

keith a. le

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The truck we rented was so dirty inside that we drove it back home (about 2 miles) to clean it before we ever set out. I used a bucket of soapy water and a rag - to clean the interior - and my wife followed up with bleach wipes. Other than that, the rental went well.

ROBERT H. le

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Le client n'a pas laissé de commentaire.

Syed H. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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Le client n'a pas laissé de commentaire.

Ken K. le

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Le client n'a pas laissé de commentaire.

Victoria V. le

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Excellent service!! Extremely accommodating to our rental needs for our move! Thank you!

Evan L. le

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Le client n'a pas laissé de commentaire.

Harry S. le

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Le client n'a pas laissé de commentaire.

KEN M. le

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Le client n'a pas laissé de commentaire.

Kirsten D. le

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Le client n'a pas laissé de commentaire.

ANITA O. le

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Was SO pleased with the whole rental process. We were able to get the truck earlier than expected and was able to return it earlier. Things fell into place with the move: THANK GOD! Will recommend this business to our friends.

JIM H. le

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Le client n'a pas laissé de commentaire.

Monika M. le

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Le client n'a pas laissé de commentaire.

ANE H. le

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Nice people

dave J. le

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I received great service on my second rental. The first rental had some confusion with the reservation but all was worked out and went fine.

Susan H. le

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The back of the truck was dirty. We had to clean out dirt, debris and broken glass that the previous renter left behind. We left the truck back clean for the next user so that they did not have to clean it out before they loaded their property. The cab smelled like stale cigarette smoke.

Claire G. le

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Always a pleasure to do business with Rowe & Rowe. Can't say enough good things.

Benjamin R. le

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Le client n'a pas laissé de commentaire.

Debora T. le

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Le client n'a pas laissé de commentaire.

Amy M. le

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The lady at the front desk was so nice!!

John M. le

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Superb service. Enjoyed the interaction with Mary and true experience of hometown friendliness. Would always come back.

pamela f. le

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So easy to work with. They even offered to stay after closing hours to make it easier for us to pick it up.

Claire G. le

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Always a pleasure doing business at Rowe&Rowe. Friendly, helpful, easy transaction. Thank you.

Karl D. le

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Le client n'a pas laissé de commentaire.

WILLIAM C. le

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Needs more signage, Only by street address did I know I was at the right location.No UHaul sign out front, also had trouble picking out which of the white buildings we were supposed to go for the rental. However trailer was ready to go and service was great.

peter f. le

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On the website and the text message I received it was the wrong address. It still said 16801 Colombia ave. It was pretty frustrating trying to find the building as there is very little signage indicating a U-Haul drop off. The people who answered the phone were not friendly and hung up the phone as I was Trying to clarify the address.

Edward C. le

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Quickest and easy truck rental I have ever experienced. The woman they helped us was efficient, organized and very pleasant. I will use them again in a heartbeat.

DAVID L. le

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Le client n'a pas laissé de commentaire.

Nerva R. le

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Le client n'a pas laissé de commentaire.

Angelica M. le

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Excelente servicio

LINDA H. le

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Le client n'a pas laissé de commentaire.

james w. le

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Always accommodating and friendly. Rented twice from them and will continue in the future.

Christy f. le

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It took over 35 minutes to check out truck and I was late for a warehouse pickup even though I paid up front and did Express checkout. Computer problems but time is money. Other than that, truck rental was good. Thanks, Don

Adrian Z. le

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Le client n'a pas laissé de commentaire.

Abigail L. le

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The oil light was on when we got the truck and the dashboard lit up after we loaded it. It did turn off when we restarted the truck, but it was scary with the amount of furniture in the truck and the thought it might break down.

Amanda H. le

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We returned truck after hours but sure staff is polite

David G. le

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Le client n'a pas laissé de commentaire.

Brenda L. le

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When I got the truck it was dirty then when I return I put the gas in before I dropped off the truck and I was charged and $30 fee that's crazy I would never use uhaul I will go to budget next time I need an truck

Jeff A. le

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I had booked the truck on the website, and I thought I knew the price. When paying, I was surprised that it was quite a bit more than I expected. We looked through the details and saw that it was additional fees (environmental fee) and taxes. It feels like dealing with the phone company. I believe the total cost of rental should be front and center when booking. Of course at the point of pickup there is really no choice, but this did sour my experience.

Laura S. le

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I applied onlinr and declined the insuranve but was FORCED TO upon arrival. It felt like my choice yo go with another rental company was taken because i was already there! Hoe disappointing!

Phyllis S. le

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Le client n'a pas laissé de commentaire.

Taryn S. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Ben M. le

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Agent did secure AT to vehicle and set the chains, however he did not assist in connecting wiring or light check. Friendly enough and overall positive experience.

rene b. le

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No one was available for my return, but the service rep who helped me on the phone was awesome

Jesse S. le

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Le client n'a pas laissé de commentaire.

Charles G. le

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Le client n'a pas laissé de commentaire.

KATHRINE H. le

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I was upset about the rate. The truck itself was $29.99, but it was $110 after taxes and everything. I only had $114 to my name. I wasn't able to get any food after I paid for the truck. The truck was clean.

Jack H. le

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Le client n'a pas laissé de commentaire.

Jennifer P. le

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Agent could not figure out why my VISA card was not being accepted and after 30 minutes of me calling my bank and her calling another agent, the other office put it through. While she was on the phone, she mentioned that she had the same problem with the customer before me whom went home to get another card. Once the card was approved, I was out of there within 5 minutes, which is the maximum time I should have been there to begin with.

Claire G. le

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Always a good experience. Very helpful and reliable, and always friendly assistance. Will use again and again in my business.

jorge D. le

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I will be calling a manager on monday...i ordered online a 2br 17" called the night before and confirmed. My location was actually moved farther away as they gave my reserved one away. I called following morning pre pickup to confirm 17" .....showed up 2hrs later they only had a small reserved for me. I could not fit everything in the truck so i ended up making 2 exhausting trips not to mention inconveniencing the people there to help me as they nor i had planned 2 trips. It cost more gas and mileage which i will not pay. This was a huge inconveniance as well as unprofessionalism from staff. I also was charged for the 17" but was again never given it despite my diligents in confirming. I will be in touch with managment on monday.

WILLIAM P. le

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Le client n'a pas laissé de commentaire.

Joshua T. le

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Le client n'a pas laissé de commentaire.