Évaluations des clients Rowland St Garage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rowland St Garage

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PATRICK K. le

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Appreciate the professionalism and efficiency.

Robert T. le

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Excellent experience. Brian at Rowland St. Garage was a pleasure to work with and their entire team makes you feel like one of the family. I'm fairly new to this area and they are now my go to folks anytime I need a U-Haul rental or need work on my personal vehicle.

Johnathan W. le

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Le client n'a pas laissé de commentaire.

brooks T. le

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Le client n'a pas laissé de commentaire.

Deborah R. le

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Light connector cords should be wrapped so they are not left in the muddy ground. I had to find something to clean the connctors so they would slide into the receptacale on my truck. Other than that, GREAT team that works with you and AVAILABLE ON THE HOLIDAYS! Even if they don't have everything in stock (blankets), it did not outweigh the great courtesey they displayed and willingness to be flexible!! AWESOME! Thankyou!!

Doug H. le

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Very friendly/professional service.

David C. le

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There were 2 moving dollies in the back and extra blankets at no cost. Very cool of them. Truck was clean and in great shape. I will rent from them again.

Sam M. le

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Le client n'a pas laissé de commentaire.

Sara S. le

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Was way over charged for miles never used. I used 25 miles tops and got charged for 315 miles. This is an outrage I will never use uhaul again.

Brian P. le

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Cust service was amazing. We were in a tight spot and she helped every way she could and got us on our way for our drive to NC. Thank you very much

TIFANY T. le

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Power outage. Very inconvenient. No clear sign for jey drop off. Had to call uhaul ustomer service multiple times for assistance. Long wait times.

Steve B. le

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Le client n'a pas laissé de commentaire.

DAVE B. le

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Rented a too small truck, needed a larger one. Brought it back and they credited me for the first and got me into a bigger one right away.

David I. le

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scattered did not have the equipment I ordered, but friendly.

Holly B. le

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Jennifer was courteous and very accommodating on the phone. The rental was dropped off after hours so we had no face-to-face interaction with staff.

VICTOR I. le

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nothing. process wise everything went smoothly, vehicle was well maintained. just what I expected.

Eddrine B. le

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Service was good, the only thing is I thought I declined the safe move insurance.

JOHN G. le

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Le client n'a pas laissé de commentaire.

Jeff C. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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They were not open on labor day or and closed early the sunday before. I turned in the keys to the drop box sunday and got charged for a "return" extra days on the next business day they were open.

Todd N. le

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My truck wasn’t there, and you confirmed it would be there...I will never allow anyone I know to use this company. Awful customer service! Over charged me. I’m disgusted with how you could treat a customer who has used your service 3 times within the year

Richard S. le

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Le client n'a pas laissé de commentaire.

Daniel A. le

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Truck was returned on same day. Didn't know you had to do return online. Was charged for an extra day

Greg S. le

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Disappointed that I reserved a small truck and they didn’t have one in stock and revived a larger truck.

Glenn S. le

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Le client n'a pas laissé de commentaire.

Roger K. le

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We were originally supposed to pick up the truck from a different location, but they were closed at the time we were scheduled to pick it up. We called them and only got a voicemail. We waited around for 1/2 hour and the contacted U-Haul corporate number and they helped secure a truck for us at Rowland St.

KAREN M. le

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Le client n'a pas laissé de commentaire.

HARVEY Z. le

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We were given a mover to help with the move. They never showed and we had to cancel the order and find new movers.

DAN B. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Karen S. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Allison B. le

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This truck had approximately 133,000 miles on it. It sounded terrible and the brakes were questionable.

steven C. le

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Le client n'a pas laissé de commentaire.

William P. le

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Very good

Sean M. le

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Excellent service.

adam D. le

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Le client n'a pas laissé de commentaire.

Richard O. le

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Le client n'a pas laissé de commentaire.

Daryl L. le

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Le client n'a pas laissé de commentaire.

W T B. le

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Return process was smooth as can be. Can’t get any easier.

TONYA S. le

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Le client n'a pas laissé de commentaire.

gerald W. le

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Le client n'a pas laissé de commentaire.

Jennifer T. le

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Le client n'a pas laissé de commentaire.

Marie G. le

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Everything went great the person before me had a little mud in the van but no big deal. Nice van rides nice no issues the lady at the desk was amazing !!! So pleasant Thank you

Ricky M. le

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The 24/7 phone pick up was useless because of poor WiFi and cell service at this location

Andrew W. le

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I did book a transit van and was given an econoline van instead. It wasn't a huge issue, it just made it a little more difficult to load and unload queen mattress and box spring.

Alexis F. le

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Le client n'a pas laissé de commentaire.

carmine B. le

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Floor of cargo van was dirty, low tire pressure light was on, I was charged $4.50 for fuel? Van was picked up with less than 3/4 full and it was returned at the 3/4 full mark, please refund.

Matthew T. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Excellent service, clean Van, great experience!

DEBBIE S. le

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Le client n'a pas laissé de commentaire.

Paul E. le

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Dropped off the truck during after hours and the key box was not properly marked with “UHAUL” so it was a little confusing.

Joe Z. le

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Running light on left rear out....made a reservation in Amsterdam ny 2 weeks in advance and it was changed twice the day prior to Rowland 30 miles away hours before pick up time

James M. le

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Le client n'a pas laissé de commentaire.

Julie R. le

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NA very pleasant experience during a very stressful move. Your team did a fabulous job secring the right size vehicle for exactly when I needed it. Thank you

James N. le

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Le client n'a pas laissé de commentaire.

joe M. le

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Le client n'a pas laissé de commentaire.

Sarah W. le

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Le client n'a pas laissé de commentaire.

Jim W. le

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Top shelf!! Friendly!

Norm Y. le

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Le client n'a pas laissé de commentaire.

Matt H. le

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I reserved a transporter 9 miles from where I was purchasing a vehicle and the reservation was confirmed. I then got a call the next day saying they did not have one and I would have to travel another 45 minutes past my destination to get it. After a 4 hour drive another hour and a half added on really made the trip difficult to accomplish in the time frame I had. The location itself was fine but nowhere near where I had originally been told the equipment was at.

John K. le

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Le client n'a pas laissé de commentaire.

Marcie F. le

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Le client n'a pas laissé de commentaire.

william L. le

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Le client n'a pas laissé de commentaire.

Adam G. le

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The location selected by Uhaul to pick up my UHaul truck was 15 miles away from my original selected location. Uhaul did nothing to try & resolve this dilemma, as I had no mode of transportation to travel this great of distance. I then had to incur travel costs and refuel costs for the truck given the additional miles. To make matters worse, upon arriving at my move destination, I opened the back truck door only to find I was provided the incorrect equipment I had reserved, thus making the move even more difficult. Overall, this was the worst move experience I have ever endured and will be rethinking my options for future business due to the lack of professionalism and negative customer service received. I requested to open up a ticket to speak to a manager on Friday morning and I'm still yet to receive a call back or follow up.

CRAIG R. le

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PAINLESS RENTAL,I WOULD USE U-HAUL THE NEXT TIME I NEED TO MOVE ANYTHING...

LAURA O. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

louise G. le

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This Uhaul location recovered for the bad service and experience of the Uhaul in Saratoga Springs. Saratoga Springs waited until the day before my move to call me and confirm they did NOT have the size truck I desired, or a slightly smaller size. They weren't helpful in offering solutions to remedy the situation. I had to make the suggestions...yikes! In contract the phone and in-person customer service at Rowland Street was excellent.

Erika H. le

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Le client n'a pas laissé de commentaire.

Heather B. le

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Le client n'a pas laissé de commentaire.

Nicki P. le

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It was a pleasant experience with Rowland Street Garage. Very friendly and rental was ready to go. The Uhaul representative was also amazing. She helped me make the arrangements when I had a difficult time trying to register and reserve online. I will absolutely choose Rowland Street Garage when I need to rent a Uhaul again! Thank you.

ERIC S. le

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Not a hit against location, but rather against U-haul online reservation. I scheduled a month and a half out and uhaul failed to have a truck at desired location. I had to scramble morning of to find another location. Confirmation email received the night before had pick up location an hour away in Fort Ann. Will not use uhaul reservation again.

Tim S. le

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Le client n'a pas laissé de commentaire.

Chloe W. le

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The staff was friendly and the whole process was smooth and easy

Chris B. le

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Le client n'a pas laissé de commentaire.

DEBORAH B. le

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They had several choices of Uhaul trucks, and the size I needed was on hand. Pick up and return were easy and didn't take much time. I highly recommend using this location.

Donia C. le

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Le client n'a pas laissé de commentaire.

DAWN C. le

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Wonderful people as always. I try to go no where else!

Nicholas G. le

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Rowland st garage location was great, they were able to help me out with last second notice even.

Donia C. le

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Great service!

Thomas H. le

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Le client n'a pas laissé de commentaire.

NICK G. le

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Le client n'a pas laissé de commentaire.

Phillip V. le

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Le client n'a pas laissé de commentaire.

Gregory T. le

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Great service, easy and quick! Called in the afternoon and had a truck 1/2 hour later. Convenient after hours drop off and billing emailed the next morning.

GORDON H. le

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Le client n'a pas laissé de commentaire.

Don B. le

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Le client n'a pas laissé de commentaire.

John C. le

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Nothing. John was phenomenal!

Jeffrey W. le

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Very fast and convenient, the truck was ready when we arrived and we were out of there in just a few minutes. Drop off overnight and the receipt was waiting when we got up in the morning.

TIM L. le

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We asked for a 10 ft truck. Paid for a 15 ft. didn't realize until we'd paid. No one there to fix things. Very stressful. Will have to call today to see about a refund on less miles and truck size. The guy on duty for Saturday, didn't know anything about what was going on.

Raylynn H. le

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Le client n'a pas laissé de commentaire.

Corrin L. le

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The truck I ordered was a 15ft and they only had a 10ft truck. And the smaller truck didn't have a ramp.

Julie F. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Not well stocked. Poor inventory of necessary moving supplies. Clearly Uhaul is treated as a secondary part of their business.

RICHARD P. le

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Nothing! Everybody really professional and nice

Paul M. le

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Trailer was snowed in 8 inches inside had to ask multiple times for assistance ulling ourpt if a corner & then had to speak to get it shoved out . Could have gone better.

hank R. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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Very friendly and accommodating

JEN H. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.