They should open as scheduled online. The worst thing is they charged me extra around 15 dollars. I returned the truck with the same level of gas and they charged me 10 bucks unnecessarily and there was already 3 miles on the truck as on paper they gave me have 3 miles lower.Jobanjeet S.
Customer Reviews for Royal Auto Body & Sales
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great location. The Renter was very friendly, kind, and clearly understood my needs and everything worked out absolutely perfectly !! I couldn't have asked for better service ! Thank you ROYAL AUTOBODY & SALES !!ROBERT B.
Clarify details on charges. Or changes. Option for email from previous customer. As to when the truck will be dropped off. Or phone call to confirm the time of drop off for next customer picking up.GEORGE R.
Had to wait an additional half hour because they were not there. Wrote down the wrong fuel amount and made me pay for a half tank after I had already filled it up.JACOB S.
Don't rent out equipment that is not onsite.COREY C.
Le client n'a pas laissé de commentaire.Vishal J.
Le client n'a pas laissé de commentaire.CHARAT S.
Le client n'a pas laissé de commentaire.Stuart B.
Le client n'a pas laissé de commentaire.susan M.
When we got there people seemed confused and didn't expect us. The guy taking care of us was around 30 minutes late. The process of renting the van was long. I ordered two Dolly's and they weren't even available so we had to go to a different location! They didn't even notify the other location that we were coming and what we needed which led to some confusion, since they normally don't rent the dolly without the trucks. When we went back to drop off the truck no one was there at the end of the day. Except for some lady waiting in the parking lot to take the keys. I asked if I should sign anything but she said there was no need. It didn't feel professional at all.Lia D.
The Father is very different of the son. I booked the Cargo Van online and called Royal Auto-body in one day before pick up that I will come around 10,3 am. Next day they called me at 10:48 am said if I will not come in 15 minutes they will rent the Van. I was surprised as I already paid online. Another issue when returning the Van, Father said there is damage on the side of the Van, I was surprised then after checking he changed his words that these are black dirt around the stickers on the side of the van (exactly 24/7). I was shocked and very upset and he said I have to pay extra 25 $for cleaning. I took a tissue and cleaned it in front of him, still insisting. We had a very sharp conversation, I said I will not pay and I need a report from UHaul. After one hour of noise and talk as both were speaking in their language (not English) this was ended and I only paid what I should pay. It is a family owned small shop 10 X 20 feet with very unprofessional practice, asking for extra money by any means.Amin K.
The staff has no idea how to use your system. And when asked if they could fill out the paper work so I could get my deposit back they said you don't need to be here.... Now 2-3 days later I'm being given an email stating that my deposit/refund will be given back to me in the form off a CHECK... IN ONE WEEK! PLEASE TEACH THEM HOW TO USE YOUR SYSTEM also my signature isn't on any of the return paper work so not sure how this is proper at all?!Tyler K.
I dropped off the truck after the establishment was closed.Jazz S.