Évaluations des clients Royal Food Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Royal Food Mart

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jeanette L. le

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Le client n'a pas laissé de commentaire.

Brittany O. le

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Better customer service

Michael W. le

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There was one person working two businesses at this location. It took me an hour and a half to go through paperwork to rent the truck because the worker had to keep checking out other customers for his food mart business. Extremely unprofessional. I will never use this location ever again.

Brandy B. le

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Very sketchy area. Was approached by druggie asking for money (several of us were approached) seemed like a big transient area but not sure. Parking lot was undesirable due to large Pot holes and holding water from slight rainfall.

Heather R. le

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Le client n'a pas laissé de commentaire.

JHAJUAN S. le

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Le client n'a pas laissé de commentaire.

Alexandria C. le

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Very unprofessional. Clerk in the store asked a random customer to go and inspect the truck. A person who didn't work for Royal Food Mart or U-haul. I would not use that location again.

Kristin S. le

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Truck was filthy and had been smoked in. Nothing on the truck was cleaned out from the previous people. The place I originally reserved a truck from that was supposed to be open was closed when we got there. Went to the second place and the service was beyond horrible. It took an hour if not longer to get me a truck from them due to guy being distracted by other people and stopping with me to go handle them. If there were a negative rating this place would get it

Bobbi S. le

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Le client n'a pas laissé de commentaire.

Mitchell H. le

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Drop of location is very good helpful people there

martina L. le

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Le client n'a pas laissé de commentaire.

omar M. le

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Le client n'a pas laissé de commentaire.

jeanette B. le

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Was helpful and explained things the other store didn't.

gwendolyn gail B. le

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Le client n'a pas laissé de commentaire.

David S. le

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I returned the rental the same day I picked it up on Friday (1/11/19). Although I followed all necessary drop off procedures, the uhaul dealer did not log my drop off until (2/1/19). I was charged $40 for each additional day. My bank account was debited $1,070 which wiped away all of my funds. Being that the charge happened on a Saturday morning (2/9/19), I was not able to speak with the area field supervisor until Monday (2/11/19). And although disputed the charges with my bank, a temporary credit could not be issued until one business day after the uhaul charges cleared. The chargers pended all weekend. This is the only bank account I have, therefore I spent the entire weekend without a dime. The dealer would not answer his phone when the uhaul customer service representative called him to get a statement. I had to drive to the physical location. After explaining to him the situation, he claims he did not realize he didn’t have a key for the vehicle until someone came to rent it on February 1st. That’s when he checked the box and logged the return. He then proceeds to place blame on me claiming that I should have called uhaul and told them that I was dropping it off or come into the store Becca they were open. I explained that the store was closed at the time, and the pickup location was aware that I would be dropping it off. They advised me to visit a website, and complete a checklist of drop off procedures; none of which said to contact a uhaul representative. I asked if they had surveillance. He said yes, but it only goes back up to 7 days. I then say “You mean to tell me that an unfamiliar uhaul truck is sitting outside of your establishment for 3 weeks, and the thought doesn’t cross your mind to investigate? The least you could’ve done was check the key drop box.” He then says that the uhaul company makes drop offs in the middle of the night all the time, and the. Comes in the next day with the keys. So I say, “but it’s been 3 weeks!” He then advises me to call customer service, make a claim, and ask for a refund because there’s nothing he can do to reverse the transaction. This review is being written on Tuesday (2/12/19), and my refund was just approved, but it could take 5 business days for it to be processed and cleared according to the uhaul refund email. Also, the field manager claims there were extra miles which he waved the charge for, yet I’m still being charged $170. I am currently awaiting my receipt to examine all charges. This was a horrible experience, and I will not be renting from uhaul in the future.

Sam W. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Le client n'a pas laissé de commentaire.

freda J. le

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This is a convient store with one person working. I had to wait in between him waiting on customer. He needs more training on the uhaul system. He added extra stuff to my cost that I had already decided I didn’t want when I reserved the uhaul online. I had to call 1-800 number and pay her over the phone with my credit card. The gas was not what the contract said. And the truck had dried mud all over the floor. When I showed him. He said he had nothing to do with that. I told him I was going to call uhaul. He said “call them”, and went back in the store. The whole process took me 2 hours! I didn’t origanally pick this location, uhaul changed my pickup location and sent me a text.

Michael S. le

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My drop off location was Freeport Texas

jason D. le

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Le client n'a pas laissé de commentaire.

Darlene B. le

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Put a sign up that says UHaul rental because I passed it. The customer service representatives were excellent!!

Peyton T. le

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Le client n'a pas laissé de commentaire.

Ursula S. le

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Le client n'a pas laissé de commentaire.

Alexis H. le

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The location doesnt have any UHual sign so it was kind of difficult to know that was the drop off place.