I need my money back on my cartESTHER E.
Customer Reviews for Royal Inn
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Indianapolis, IN 46224
(38th & High School)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Du lundi au samedi :
9h am à 2h pm / 3h pm à 6h pm
- Dimanche :
10h am à 2h pm / 3h pm à 5h pm
Heures d'ouverture spéciales
- 5/29/2022 - 5/30/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The first truck had significant mechanical issues. The staff on site (Katrina) was very helpful getting the truck switched out and making sure I was able to keep my schedule.Jennifer C.
The mgr Jay went out of his way to make sure my experience was a good oneBILL R.
They didn't set up my 24/7 pickup and didn't give me the dollyMichaela S.
I've booked a 15 foot U-Haul truck three different times and none of the times did I end up in their computer system. Every time I checked for confirmation of the truck they said I was not in the system.Dan M.
The vehicle needed an alignment . It was difficult to drive in a straight line. Right side passenger door was damaged and made horrific sound when opening and closing. The wind noise from the e windows was unbearable..Larry Z.
Everything went well. Keep up the good work!!bernard M.
Le client n'a pas laissé de commentaire.Vermeka H.
Employee no good manAlexis M.
Only one staff member knew how to do uhaul stuff, everyone else just sitting around. They tried to charge me for an extra day bc the guy who knew how to check me out wasn't there when I turned in my keys. Also charged me for extra gas that I didn't use. Terrible experienceTiarra E.
It's been almost 24HOURS and I still have not received my receipt, nor the refund for the rest of my money. When I call everyone is rude , and no one helps me solve this issue. This location is ridiculous! Never experienced this at any Uhaul before! I'm furious!Amber H.
The company it's very NiceJAMES R.
Great crewTendai H.
Well soon as we pulled off the lot we had to put fuel in it because they light was on as well as the tire light was on. Was during a rainstorm and come to find out the box was leaking on our furniture. We were totally we would have a $27 credit for fuel if we brought it back to quarter in tank. We brought it back that way but when I got my receipt on my mail it said only 1/8 of a tank so I never got that credit. And they said they were going to give us some credit for the fact that the inconvenience of a water being on our vehicle inside and never got any compensation for that. So we probably won't use it again and in fact we might not use U-Haul again. I mean if they got places like this that are that bad and maybe we should use a different company.Russell R.
Le client n'a pas laissé de commentaire.GERARDO V.
Not a good area. Limited knowledge by employees to assist with picking up rental when my online pickup didn't work.Emily C.
Le client n'a pas laissé de commentaire.Jonathan M.
The tire pressure was off The customer service was not good And I was wrongfully charged for gas fill and had the disputevit with proof and receipts Very dissatisfied and disappointed I feel betrayedChantelle F.
Le client n'a pas laissé de commentaire.Paris K.
Le client n'a pas laissé de commentaire.kandise T.
Truck was hard to handle due to it needing an alignment.Laurie J.
1st truck was filthy and felt unsafe to drive, they pulled me from there to put me in a new truck. This truck had a padlock on the back. 3rd truck worked however was dirty.Christopher F.
Nothing service is quick and greatCHRISTOPHER S.
Le client n'a pas laissé de commentaire.NAYA A.
Le client n'a pas laissé de commentaire.ANDRE N.
Keep the friendly and fast service. 👍👍👍IBRAHIM A.
Le client n'a pas laissé de commentaire.JOSLYN J.
Le client n'a pas laissé de commentaire.KEITH N.
Le client n'a pas laissé de commentaire.Yrlando P.
Gave me the wrong truck and customer service sucksTayana D.
Le client n'a pas laissé de commentaire.ANESHA R.
The woman working was nice but the men were rude, the vehicle was not ready, and the truck had dirt all over the inside, trash, and random screws and scraps. We had to pick up 45 mins late because we had to wait for it to be cleaned, but it was still muddy when they finished cleaning.Madison B.
Le client n'a pas laissé de commentaire.DANIEL C.
Le client n'a pas laissé de commentaire.Norman C.
I didn't get back my money that I should get it and they charge me other 25 dollars for no reason, I didn't even finish the miles that I got it. That is too bad staff .MAHARENA G.
Good service until nowREGINALD L.
I haven't had any luck getting my Bill corrected! Not even an Email response to my issues! They have me driving 11 100 in 10 days when I didn't drive 400 miles! They are trying to charge me over $12 000 for this rental!William W.
I'm not sure as to what is going on. But even with a rental car you pick it up with a full tank and return it with a full tank. But these u haul places are not like that. You get a u haul truck and it's basically a quarter til empty... Not good at all. You have to become better with this situationJAMES L.
Le client n'a pas laissé de commentaire.ANTONIO T.
The lack of a WiFi connection in that area made the drop off very frustrating. The app failed several times to take a photo.Engelbert P.
The front desk lady that helped us check in was very welcoming very helpful assisted us to our truck answered all of our questions did outstanding jobMARIAH M.
The lady that checked me in was awesome she made me feel welcome and gave me all the information I needed she made the process easierMARIAH M.
Very unorganized and VERY VERY UNPROFESSIONAL! The manager did compensate me for my issues but it took a while (OVER A HR ) for him to come take over. The people he have working under him were very disrespectful. I will never ever use this Uhaul services again!CLEOTHA L.
Le client n'a pas laissé de commentaire.ANTONIO T.
Everyone was super fantastic!! I called several times due to having questions and was given good information to make informed decisions!!DARVAA E.
Customer service lady was extremely helpful and went above and beyond expectations. She made the experience stressful.Candelaria T.
My credit card was charged twice because of the staff ineptitude. The overall chages for using the vehicle for less than an hour is too muchADENEKAN O.
Young lady who helped me was very friendly and professional. I'll use this site again. Very convenient.Jason W.
The poor young lady behind the counter did everything she could without any training. Her obese stoned boss sitting 2 feet from her couldn't get off his ass to help walk her thru her first rental agreement. Location was at a dive of a crack hotel that wreaked of weed. Never again!Tom C.
Le client n'a pas laissé de commentaire.Surjit S.
Is very goodHAUDAR E.
It's expensive.MAHARENA G.
They we very friendlyNATALIE K.
Le client n'a pas laissé de commentaire.Zikeia C.
truck was sorta clean, had all sorts of warning lights on dash, tires, parking break, stability issues as i was driving it. i still haven't received my receipt that i was told i would have emailed to me in about 15 minutes.TIMOTHY P.
Its was farther away than stated, they didn't even go out and check the truck, and we were charged extra on our cardJason B.
The location was not entirely intuitive. It just had a sign that said UHAUL to indicate it was a drop off. There could've been more directions on-site to help through the checkout process since we arrived after hours.MILTON G.
Le client n'a pas laissé de commentaire.DAEVON S.
Clean that dirty ass steering wheel along with the exhaust leak cause you can taste exhaust fluid from inside the truck. And wake up and don't be late to work caused people to get setbacksDamon S.
I was charged for 50 miles when the full trip was total 25 miles (picture with mileage available) was charged for safe move coverage but did not select or want the extra coverage, the employee was pushy when picking up and returning the truck.SETH Q.
The location I used was not customers oriented very poor, when coming to communicationSuleiman J.
I rent truck twice in this place 1st they lied about gas. Gauge 2nd I do reservation on my phone they say confirmation # is invalid. I do 2nd reservation they charge me $50 for cancel 1st oneABDOULAYE S.
I waited well over ten minutes to get a truck even with a reservation. I was the only customer at the time. What is so hard about taking a license pic, signing a couple lines, and forking over a set of keys? The truck seemed to be in good repair, but the cab stunk a bit, and there was a questionable stain on the passenger seat. Overall, the experience wasn't horrible, but was also far from great.STEVEN M.
Very helpful staff, trucks and dollies were clean and service was quick! Fortement recommandé!DEBORAH E.
When you grant to someone the concession of your brand, make sure that speaks fluent english or Spanish, both would be highly recommended, that explain the process every time, because the person who attended me was no polite at all, didn't speak english nor spanish fluently, didn't explain me the process of check in and out, I had to call to your 1 800 to explain all that so I have no more charges for extra hours. And all that was my first time using u haul.FERNANDO N.
Literally do EVERYTHING better. Answer the phone when customers call customer service, allow customers to bring the equipment to locations closer to their destinationJEANYCE S.
The person who waited on me did not show me where the truck was located. He siad it was in the park lot to the left. When I returned the truck the same person said thank you to me. I asked can we go look the truck over. He said he could do it in an half hour and send me a receipt. I told him I would like to know my total cost before I leave. He finally got up to help me, it took about 5 minutes to assist me. The entire time I was dealing with this person, he was not assisting any other customers. I feel the customer service at location was VERY poor.MICHAEL T.
Have more workers so the wait isn't as long.Debbie B.
Uhaul rep at the location added extra services to my rental that I did not request and refused to remove it, until I threatened to contact customer service. Uhaul rep was not cooperative. Truck was not clean.CHARLES N.
The electronic check-in did not work. When I notified the associate, they said that was common but did not have an explanation as to why customers couldn't check in via their phones. This resulted in the associate having to checkin for me which took nearly 45 mins. Also, the check-in location was in an old, creepy and dumpy hotel that was not professional looking or clean. The associate kept leaving my check-in process to help with other questions from their hotel coworkers, so this elongated my check-in process. There was also no lock to secure the storage items so we had to supply our own which I was not expecting. Overall I'd rate this location and the service as poor, unprofessional, and inadequate. The truck also wasn't filled to 1/4 tank (it was nearly empty) but I was given a fuel credit to compensate for that.JOHN B.
The person that gives the keys out showed up two hours late and was extremely rude. The building smelt like marijuana and there was questionable people working there and coming in and out of the place. Not a safe place for families to be getting moving equipment. Extremely dissatisfied with U-haul.Anthony S.
Muhammad was very helpfulJames H.
Pick-up customer service is not nice. Front-desk person came off as rude and impatient. I distinctly recall him saying 'uhaul could be returned at any location'.HRISHIKESH S.
Just wow, with u haul the moving was excellent.ROULSONY J.
Be nice with them plzMIRIAM T.
Please have the U-Haul ready when its time to be picked up or have extra U-Hauls ready for customers. Also please refund customers their money when they don't go over the miles expected in the contractHarith C.
I had to wait 45 minutes because the truck was still out and I was overcharged by $10 and the guy didn't know whyKacey W.
The dispatcher made a mistake and inputted the wrong gas level at return. Generating an extra charge on my rental. After calling the store, he told me that he would see what he could do and hangup I called the store again and no answer so I decided to go back to the store and after find out his mistake he told me that he doesn't even work for haul and was unable to assist me with this and that I have to return another day. I told him I don't have time during the week because of my work and he started becoming defensive and told me that he can't assist me an what would I want him to do if he doesn't work for ahual. He was the one that rented the truck for me and the one that told me that it was going to be less than 50. There was another person with the same issue as well. I found this very inconvenience and makes me thing is some kinda scam trying to get more money for the rentals because another person was having the same issue. I have been trying to contact customer services and is like 62 mins wait I requested a call back and once someone call it gets disconnected before someone answer. I have pictures to proof the gas that was returnedDIEGO A.
I was overcharged for mileage that I didn't use. Not stealing from customers is probably a good way to attract more business.WILLIAM M.
The truck itself was fine and perfect for moving. However the location of the rental pickup was beyond awful. It was a part of a -10 star rated motel that is infested with cockroaches and drug addicts. I stood at the counter for 20 minutes before someone showed up. I felt like I was going to get shot, or robbed at any second. The police actually showed up at one point because someone had made a 911 call from the hotel. Once I signed the paperwork, I had to follow some random women in street clothes out to the parking lot where a man in another truck was sitting that apparently kept all the keys. It was unbelievably sketchy. How this place can operate as a uHaul is beyond me.William S.
Not having to drive to 3-different locations to get a truck, because your reservation system tricks you in believing at specific size is available, when it isn't. I lost 3-hours of my day, and had to drive more with my car and the truck (higher charges) as a result. This is a very disappointing service!Jorge G.
everything went well.ROBERT S.
Mui amable personalFRANCISCO R.
Le client n'a pas laissé de commentaire.MARCUS W.
Not rush the customerROLANDA H.
Le client n'a pas laissé de commentaire.William B.
I reserved my equipment for 8 am and 24/7 mobile pickup. The website said I would just be able to arrive and use my phone and be on my way. I arrived at 745 am. Couldn't pick up truck. Website said I had to go to desk. Went to desk. No one there. Another man was waiting, he also had reserved a 7 am mobile pickup. No one around to help. Shortly after 8 am we were able to ask a hotel attendant for help. He tried unsuccessfully to reach the uhaul rep. Eventually he called someone out of bed who came and helped get the first person going. Meanwhile, my account said no truck was available. When it came my turn, the rep had to go out and look and apparently my truck had just arrived. He had to check it in, clean it out, and then we had to go through the entire process of entering all of the information I had already entered online previously. I eventually was able to get the keys and be on my way. Meanwhile my helpers who I had hired, were waiting. I arrived back at my house 45 minutes late. The truck had a funny smell, and it was so noisy when I drove it that I couldn't h e a r anyting radio phone Etc. I I managed you finally get everything moved. Every time I rent from U-Haul there is and issue. Not honoring reservations, calling me when I have several hours left on my reservation telling me I need 2 return my truck, requested equipment not being available, and more. If I move again I will not ever use U-Haul again because it is always a massive failure. The only reason I have used them so far is because they we're the only option close 2 me. I a.m. highly disappointed and annoyed and believe I warrant a discount. If I were 2 bring a truck back late I wood be charged extra so if my truck is not available when it is supposed 2 be why shouldn't I get a discount?RICHARD H.
labor day weekend hard to find a truck at other UHaul Locations. Also Uhaul Location 6014 Michigan Road Indianapolis on Friday September 3 there was only one person working and I think he lied to me when he said there were no trucks available because there were several trucks in the lot. This was at about 7:00pm on Friday Septermber 3. I think he was too lazy to rent me a truck. - So I had to hustle and get the truck at a different location which had good serviceERIC S.
Le client n'a pas laissé de commentaire.CHADRAC D.
Le client n'a pas laissé de commentaire.Eric H.
Nasty hotel thebowner would barely communicate with meBrian S.
Le client n'a pas laissé de commentaire.BRANDON S.
Le client n'a pas laissé de commentaire.Emily R.
Le client n'a pas laissé de commentaire.LAVETTE G.
The mileage was rounded up going out and coming in. True mileage should be calculated if you are going to charge by mileage. I truly mathematical went under 40 miles, but because it was rounded up I went over by 1 mile. That was definitely not fair!KENNETH G.
Le client n'a pas laissé de commentaire.EDWARD R.
Le client n'a pas laissé de commentaire.TAYLOR D.
Le client n'a pas laissé de commentaire.DANIEL N.
Le client n'a pas laissé de commentaire.SHONNETT W.